Authentication Guarantee Policy

At LuxLoveLouis, trust, transparency, and accuracy are central to our luxury resale process. We specialize in authenticated, pre-owned designer items and take careful steps to review each main listed item before it is offered for sale.

LuxLoveLouis is an independent luxury resale and consignment business. LuxLoveLouis is not affiliated with, sponsored by, or endorsed by any designer brand whose products may be listed or sold. All designer names, trademarks, and logos remain the property of their respective owners.

Our Authenticity Promise

Each main listed item sold through LuxLoveLouis LLC is reviewed for authenticity before listing. When applicable, LuxLoveLouis may also use a trusted third-party authentication company for an additional layer of review and buyer confidence.

LuxLoveLouis’ authentication review, authenticity guarantee, and any authentication documentation apply only to the main listed luxury item itself, according to the authentication status stated in the listing, invoice, certificate, report, or other written documentation.

What Our Authentication Guarantee Covers

Our authentication guarantee applies only to the main listed item purchased directly from LuxLoveLouis by the original buyer.

Packaging, collateral, and non-essential inclusions are reviewed for listing accuracy only. These materials are not separately authenticated, certified, or guaranteed as authentic, complete, original, or original to the item unless LuxLoveLouis expressly states otherwise in writing.

Packaging and brand/retail collateral may include, but are not limited to: boxes, dust bags, ribbons, shopping bags, tissue paper, store receipts, care cards, brand authenticity cards, brand certificates, tags, booklets, inserts, and similar materials.

Detachable components or additional inclusions may include, but are not limited to: straps, locks, keys, clochettes, pouches, charms, chains, organizers, inserts, and similar add-ons. These items are included only if specifically shown or stated. They are included in the authentication review only if specifically identified within the LuxLoveLouis review, third-party authentication report, certificate, listing, invoice, or other written documentation.

Any packaging, collateral, detachable component, or inclusion shown, listed, photographed, or mentioned is provided only as shown. These materials may be original, replacement, mismatched, incomplete, later-added by a prior owner, or supplied separately by a consignor.

Due to the high secondary-market risk associated with luxury packaging and collateral, including replication, replacement, and item-swapping, LuxLoveLouis does not represent or guarantee that boxes, dust bags, receipts, cards, tags, ribbons, booklets, shopping bags, or similar materials are authentic or original to the main listed item unless specifically stated in writing.

Third-party authentication reports, certificates, or documentation issued for a LuxLoveLouis item apply only to the item specifically identified in that authentication documentation. They do not extend to packaging, brand/retail collateral, or other inclusions unless expressly stated.

One-Year Authenticity Guarantee

LuxLoveLouis provides a one-year authenticity guarantee on the main listed item purchased directly from LuxLoveLouis, subject to the terms of this policy. This guarantee is non-transferable and applies only to the original buyer.

If a buyer has an authenticity concern regarding the main listed item, the buyer must contact LuxLoveLouis within one year of the purchase date. LuxLoveLouis may request order details, clear item photos, authentication documentation, written third-party findings, and any other information reasonably needed to review the claim.

To support an authenticity claim, LuxLoveLouis may require a written determination from a reputable independent third-party authentication company that specializes in the applicable brand or item category and clearly identifies the exact item being reviewed. LuxLoveLouis may also request an additional independent review before validating the claim.

If the main listed item is determined to be non-authentic through a validated review process accepted by LuxLoveLouis, LuxLoveLouis will provide a refund of the purchase price actually paid for the main listed item, subject to return of the item.

The item must be returned to LuxLoveLouis before any refund is issued. The returned item must be the same item sold by LuxLoveLouis and must be returned in the same condition in which it was sold, without alteration, repair, damage, part removal, part replacement, or material condition change. Ordinary handling for inspection or authentication review does not, by itself, void this guarantee.

Shipping charges, shipping insurance, optional service fees, payment-plan fees, authentication fees, rush fees, processing fees, and other non-item charges are not included in the refund unless required by law or expressly stated in writing.

This guarantee does not apply to packaging, dust bags, boxes, receipts, cards, tags, ribbons, booklets, shopping bags, or other collateral/inclusions unless LuxLoveLouis expressly stated in writing that those materials were separately authenticated and guaranteed.

Our Authentication Process

Our review process may include:

• Internal review of brand-specific details, construction, materials, hardware, stamping, date codes, serial details where applicable, stitching, logos, and overall craftsmanship.
• Review of item photos, item condition, and available item documentation.
• Use of a trusted third-party authentication company when applicable.
• Additional review if LuxLoveLouis determines that further authentication support is needed before listing or completing a sale.

Authentication methods may vary by brand, category, item type, available documentation, and the third-party authentication company used.

Return Policy

All sales are final. LuxLoveLouis does not offer returns, refunds, or exchanges for buyer’s remorse, fit, size, condition preferences, packaging concerns, inclusion concerns, or other non-authenticity-related reasons.

However, if the main listed item’s authenticity is disputed within one year of purchase and the item is proven non-authentic through a validated review process accepted by LuxLoveLouis, LuxLoveLouis will issue a refund of the purchase price actually paid for the main listed item under this authenticity guarantee.

Packaging, collateral, and inclusion-related concerns alone do not qualify for a refund unless LuxLoveLouis expressly guaranteed those materials in writing.

Contact Us

For any questions regarding authentication, included documentation, or to initiate an authenticity inquiry, please contact us at LuxLoveLouis@gmail.com.