Last Updated: January 10, 2025
Effective Date: January 15, 2025
1. Introduction
1.1 Parties to the Agreement
This Terms and Conditions document (the “Agreement”) is entered into by and between LuxLoveLouis® LLC (“LuxLoveLouis,” “we,” “us,” or “our”), a South Carolina Limited Liability Company located at PO BOX 80731, Charleston, SC 29416, and the user (“you,” “your,” or “Customer/Consignor”).
By engaging in any services provided by LuxLoveLouis—such as consigning items, participating in auctions, purchasing goods (including through Instagram Live Sales), or accessing luxlovelouis.com (the “Website”)—you agree to be legally bound by this Agreement.
1.2 Scope of Agreement
This Agreement governs the following activities:
1. Consignment Agreement (Section 2)
2. Instagram Live Sales Terms (Section 3)
3. Auction Terms and Conditions (Section 4)
4. Anti-Counterfeit Policy (Section 5)
5. Resale Restrictions (Section 6)
6. Website Terms of Use (Section 7)
7. Shipping and Insurance Policies (Section 8)
1.3 Modification of Terms
LuxLoveLouis reserves the right to update or modify this Agreement at any time. Changes will be communicated through updates to the “Last Updated” date. Your continued participation in our services constitutes acceptance of the updated Terms.
2. Consignment Agreement
2.1 Consignment Period
• The initial consignment period is 90 days, beginning on the date LuxLoveLouis accepts the item.
• If the item remains unsold at the end of the 90 days, you may:
• Retrieve the item.
• Agree to extend the consignment period for an additional 90 days under the same terms.
• If you fail to respond, your consignment will automatically renew for an additional 90 days.
2.2 Commission and Pricing
• Commission fees are as follows:
• High-Value Items (over $500): 25%
• Standard Items (under $500): 30%
• LuxLoveLouis reserves the right to reduce the item’s price by $25 per week during the consignment period to encourage a sale.
2.3 Authentication Costs
• Authentication is mandatory for all consigned items.
• Fees are based on the brand and model of the item and are non-refundable, whether the item sells or not.
• LuxLoveLouis uses Entrupy AI technology and trusted third-party authenticators to ensure accuracy.
2.4 Fees for Non-Sale Items
• Return Fee: If an item does not sell and you choose to retrieve it, a fee of 12% of the starting listing price will apply, capped at $220 per item.
• Additional costs include shipping fees and any incurred authentication fees.
2.5 Early Retrieval Fee
• If you request to retrieve an item before the 90-day consignment period ends, a $175 fee will apply.
2.6 Shipping Costs for Returns
• Customers are responsible for return shipping costs, including signature confirmation via USPS or another carrier.
• Returns are typically processed within 2-4 business days.
2.7 Payment Terms for Sold Items
• Payments to consignors will be processed on the 15th and the 30th of each month.
• Payments will include all sales completed prior to the payout date, less applicable fees.
• Accepted payment methods: PayPal, Zelle, or check.
• LuxLoveLouis is not responsible for errors in payments due to inaccurate information provided by the consignor.
2.8 Liability for Loss or Damage
• LuxLoveLouis is not liable for loss, damage, or destruction caused by external events (e.g., theft, fire, or natural disasters).
• LuxLoveLouis is not responsible for items lost or damaged in transit to or from our facilities. Claims must be filed directly with the carrier.
3. Instagram Live Sales
3.1 Sales Terms
• By commenting “sold” during a live sale, you enter a legally binding agreement to purchase the item.
• Payment must be completed within 24 hours. Failure to pay may result in blacklisting from future sales.
3.2 Authenticity Guarantee
• All items sold during live sales are guaranteed authentic.
• In the event of inauthenticity, a full refund will be issued.
3.3 Condition of Items
• Items are pre-owned and may exhibit signs of wear.
• Customers are responsible for inquiring about item conditions during the live sale.
4. Auction Terms and Conditions
4.1 Eligibility
• Participants must be at least 18 years old and located within the United States.
• All bids placed during LuxLoveLouis auctions are legally binding.
4.2 Auction Process
• Auctions are held via Instagram Live at scheduled times announced on the @LuxLoveLouis account.
• Participants place bids by typing their bid amount in the live chat.
• Minimum bid increments:
• $25 for smaller goods
• $50 for larger items
• The highest bid at the conclusion of the 10-second countdown wins.
4.3 Payment Terms
• Winners will receive an invoice via email and must complete payment within 24 hours.
• Accepted payment options:
• Credit/debit card
• PayPal
• 8-Week Payment Plan (non-refundable deposit required).
4.4 Auction Policies
• Final Sale Policy: All sales are final. No cancellations or refunds will be permitted.
• Payment Plan Policy: Failure to complete payments within the 8-week term results in forfeiture of the item, which will then be relisted.
4.5 Authenticity Guarantee
• LuxLoveLouis guarantees the authenticity of all items sold in auctions. Items undergo rigorous verification through Entrupy AI technology and other authentication services.
4.6 Licenses and Certifications
• Resale License: SID 9410663
• Business License: LIC047800
• Auctioneer License: AUC.4956
5. Anti-Counterfeit Policy
• LuxLoveLouis has a zero-tolerance policy for counterfeit goods.
• A $275 fee applies for counterfeit items, covering administrative and return costs.
• LuxLoveLouis complies with the Lanham Act and South Carolina anti-counterfeit laws.
6. Resale Restrictions
• Consignors warrant that their items are free of manufacturer-imposed resale restrictions.
• LuxLoveLouis reserves the right to refuse or return restricted items at the consignor’s expense.
7. Website Terms of Use
7.4 Purchases and Payment Terms
• All purchases are final sale, with cancellations or refunds subject to a 35% restocking fee.
7.5 Payment Plans
• Requires a 35% non-refundable deposit, with balances due within 8 weeks (plus a 3-day grace period).
7.6 Limitation of Liability
• LuxLoveLouis operates under an All Sales Are Final policy. No returns, exchanges, or credits will be accepted.
• LuxLoveLouis is not responsible for any claims regarding dissatisfaction, disputes over item conditions, or other post-sale issues.
• Liability is expressly limited to fraud or inauthenticity, in accordance with the Authenticity Guarantee.
8. Shipping and Insurance Policies
• LuxLoveLouis is not responsible for lost or damaged items once shipped.
• Additional shipping insurance is available at the buyer’s expense.
9. Contact Information
If you have any questions or concerns, please contact us at:
LuxLoveLouis LLC
PO BOX 80731
Charleston, SC 29416
Email: LuxLoveLouis@gmail.com
Effective Date
These Terms and Conditions are effective as of January 15, 2025.