LuxLoveLouis Terms & Conditions Agreement (2026 Edition)

Posted 12/8/25 - Effective: 12/15/25

INTRODUCTION, SCOPE, AND ACCEPTANCE OF TERMS

These Terms & Conditions (“Terms”) govern every interaction between you (“Client,” “Customer,” “Buyer,” “Bidder,” “User,” or “Consignor”) and LuxLoveLouis LLC (“LuxLoveLouis,” “we,” “us,” or “our”), including your access to our website, participation in Auctions or Live Sales, initiation of Payment Plans, purchase of Items, or submission of goods for consignment. By using any service, tool, platform, communication channel, digital interface, or transactional feature offered by LuxLoveLouis, you acknowledge that you have read these Terms in full, understand them, and voluntarily agree to be legally bound by them.

These Terms apply collectively to all purchasing pathways offered by LuxLoveLouis, including Buy-Now Purchases, Auction Purchases, Live Sale Purchases, Payment Plan Purchases, and purchases involving Consigned Items. You understand that each purchase pathway carries distinct responsibilities, deadlines, and contractual rules, all of which are defined in these Terms or in the additional agreements incorporated herein.

For customers who choose to participate in a Payment Plan, the LuxLoveLouis Payment Plan Terms & Client Agreement (“Payment Plan Agreement”) governs all installment-based obligations, deposit requirements, extension availability, forfeiture conditions, and shipment eligibility rules. The Payment Plan Agreement is fully incorporated into these Terms and supersedes any conflicting provisions herein related to Payment Plan Purchases.

For customers who submit Items for consignment, the LuxLoveLouis Consignment Agreement governs all aspects of the consignment relationship, including ownership rights, authentication authorization, payout structure, liability limitations, and consignment duration. The Consignment Agreement is a separate contract designed specifically for Consignors and is likewise incorporated into these Terms by reference.

By accessing or using LuxLoveLouis services, you affirm that you are at least eighteen (18) years of age and possess the legal capacity to enter binding commercial agreements. Participation in Auctions or Live Sales is restricted to U.S. residents unless LuxLoveLouis expressly authorizes alternative eligibility in writing.

You understand and acknowledge that LuxLoveLouis operates as an independent authenticated luxury resale business and is not affiliated with, endorsed by, sponsored by, or associated with any of the brands or designers whose Items may appear on our platform. All Items are authenticated by LuxLoveLouis using industry-standard methods, independent expertise, and third-party tools, but are not authenticated or certified by the original manufacturer unless explicitly stated.

LuxLoveLouis reserves the right to modify these Terms at any time at its sole discretion. Updates take effect upon posting, and continued access to or use of LuxLoveLouis services constitutes acceptance of any modifications. If you do not agree to these Terms or any updates, you must discontinue use of LuxLoveLouis services immediately.

No verbal statement, social-media message, live-stream comment, text message, or informal communication shall alter these Terms. Only written agreements executed by LuxLoveLouis or policies published formally on our website shall govern your relationship with us.

Your continued use of LuxLoveLouis’ services confirms your acceptance of these Terms and your agreement to comply with all purchasing, bidding, payment, communication, and conduct obligations defined herein.

DEFINITIONS

For clarity and to ensure consistent interpretation of these Terms & Conditions, the following definitions apply. These definitions control throughout this Agreement and shall govern all transactions, interactions, and engagements between you and LuxLoveLouis. In the event of ambiguity, these defined terms shall prevail.

“LuxLoveLouis,” “Company,” “we,” “us,” or “our”

refers to LuxLoveLouis LLC, its owners, officers, employees, authorized representatives, and any agents acting on its behalf in providing authentication, resale, consignment, auction, live-sale, payment processing, fulfillment, or customer service operations.

“Client,” “Customer,” “User,” “Buyer,” or “Bidder”

means any individual or entity who accesses LuxLoveLouis’ website, participates in an Auction or Live Sale, purchases an Item, enters a Payment Plan, or otherwise interacts with any LuxLoveLouis service.

“Item”

means any authenticated luxury product—whether owned by LuxLoveLouis or consigned by a third-party Consignor—offered for sale, auction, live sale, or payment plan purchase. Items include, without limitation, handbags, accessories, small leather goods, jewelry, footwear, apparel, watches, and related merchandise.

“Purchase”

means any completed acquisition of an Item through Buy-Now checkout, Auction victory, Live Sale claim, Payment Plan completion, or any other authorized purchase mechanism.

“Buy-Now Purchase”

refers to a purchase made at the listed retail price requiring immediate full payment at checkout or upon invoice issuance.

“Auction”

means a competitive sale format hosted by LuxLoveLouis through digital platforms wherein Clients submit binding Bids. Auctions include live auctions, timed auctions, silent auctions, automated bidding sessions, and any sale governed by competitive offer mechanics.

“Bid”

means a binding monetary offer to purchase an Item submitted by a Customer during an Auction.

“Winning Bid”

means the highest valid Bid recorded by the platform at the Auction’s close, as determined solely by platform timestamps and LuxLoveLouis Internal Records, which thereby forms an immediate and binding purchase obligation.

“Live Sale”

means real-time selling events conducted through digital platforms (e.g., Instagram, Facebook, TikTok) where Items are claimed through comment-based purchase indicators.

“SOLD Comment,” “MINE Comment,” or “Claim Comment”

means any comment submitted during a Live Sale that indicates the Customer’s intent to purchase an Item. The earliest valid comment—based on platform timestamp and LuxLoveLouis Internal Records—constitutes a binding purchase commitment.

“24-Hour Payment Deadline”

means the strict period of twenty-four (24) hours from invoice issuance within which Auction winners and Live Sale claimants must submit full payment. Failure to meet this deadline constitutes breach of contract.

“Payment Plan”

means an installment purchase arrangement governed exclusively by the LuxLoveLouis Payment Plan Terms & Client Agreement, which sets forth deposit requirements, installment schedules, forfeiture rules, extension provisions, and communication obligations.

“Deposit”

means the non-refundable initial payment required to initiate a Payment Plan. Deposits do not transfer ownership of the Item.

“Remaining Balance”

means the total outstanding amount owed by the Customer under a Payment Plan.

“Extension”

means a strictly limited additional time period that may be granted under the Payment Plan Agreement, subject to payment of a non-refundable extension fee and timely compliance with extension procedures.

“Forfeiture”

means the automatic and irreversible loss of the Item and all payments made toward it due to failure to meet contractual obligations, including missed payment deadlines under Auctions, Live Sales, or Payment Plans.

“Relisting”

means LuxLoveLouis’ right to return an Item to active inventory and offer it for sale again following cancellation, forfeiture, or nonpayment.

“Consignment”

means the process through which a third-party owner (“Consignor”) submits an Item to LuxLoveLouis for evaluation, authentication, marketing, and sale under a separate Consignment Agreement.

“Consignor”

means the rightful owner of a Consigned Item who authorizes LuxLoveLouis to sell the Item as their agent. Consignors are governed exclusively by the LuxLoveLouis Consignment Agreement.

“Consigned Item”

means an Item submitted by a Consignor and offered for sale by LuxLoveLouis.

“Sale Proceeds”

means the portion of funds paid to the Consignor following the sale of a Consigned Item, representing proceeds from the sale of their own property—not wages, income, or contractor compensation.

“Internal Records”

means LuxLoveLouis’ authoritative digital records, including payment logs, platform timestamps, bidding histories, SOLD comment logs, device/IP metadata, shipping scans, communication transcripts, authentication documentation, and all other operational data generated during transactions or interactions. Internal Records supersede customer-provided screenshots or device displays in the event of dispute.

“Bad Faith”

means any dishonest, abusive, manipulative, fraudulent, or obstructive behavior by the Customer, including but not limited to chargeback abuse, harassment, payment manipulation, bid interference, false claims, impersonation, platform disruption, and violation of these Terms.

These definitions apply universally throughout these Terms & Conditions and form the foundation for all obligations, responsibilities, and enforcement rights described in subsequent sections.

AUTHENTICATION, CONDITION, REPRESENTATION, AND ITEM DESCRIPTIONS

LuxLoveLouis is an independent luxury resale company committed to offering authenticated preowned designer goods. All Items sold through LuxLoveLouis—whether owned directly by LuxLoveLouis or submitted by a Consignor—are evaluated and authenticated using a combination of internal expertise, industry-standard authentication methods, and third-party tools such as Entrupy. LuxLoveLouis is not affiliated with, endorsed by, or associated with any of the brands sold on its platform, and no manufacturer warranties apply unless explicitly stated.

Every Item is sold strictly “as described” and “as shown.” LuxLoveLouis provides detailed photographs and written condition assessments to represent Items transparently and accurately. Photographs are taken using professional or studio-grade lighting, but color variations may occur due to differences in device displays, screen brightness, digital rendering, or environmental lighting conditions. The Customer acknowledges that such variations do not constitute misrepresentation, error, or defect.

Because LuxLoveLouis specializes in preowned and vintage Items, the Customer must expect and accept natural signs of wear consistent with the age and prior use of luxury goods. Such characteristics may include, but are not limited to: leather patina, surface scratches, edge and corner wear, glazing variations, interior markings, scent transfer, hardware fading, small scuffs, thread pulls, structure softening, or other cosmetic imperfections inherent in preowned merchandise. These conditions do not constitute defects or grounds for dispute, return, cancellation, or refund.

Condition grading terminology—such as “Excellent,” “Very Good,” “Good,” or “Fair”—reflects LuxLoveLouis’ professional judgment and experience within the luxury resale market. Such terminology is inherently subjective and may differ from the Customer’s personal expectations or the grading standards of other resale platforms. By completing a Purchase, the Customer confirms that they have reviewed all available photographs, noted condition disclosures, and raised any questions prior to purchasing the Item.

Descriptions of Items may include information derived from brand archives, public sources, internal reference materials, date code or serial-number interpretation tools, or LuxLoveLouis’ professional understanding of luxury goods. Although LuxLoveLouis strives for informational accuracy, the Company cannot guarantee the availability, completeness, or manufacturer-verified accuracy of such data due to variations in brand formats, missing manufacturing records, or evolving authentication technologies.

For Consigned Items, LuxLoveLouis relies upon the physical Item submitted and the information provided by the Consignor at intake. While LuxLoveLouis performs independent authentication, the Company shall not be liable for inaccuracies arising from incomplete or incorrect information provided by the Consignor, including undisclosed wear, repairs, scent, ownership history, or provenance.

Items may or may not include original packaging, dust bags, boxes, pouches, receipts, authenticity cards, booklets, ribbons, or accessories unless explicitly stated in the listing. The absence of such materials does not affect the authenticity or resale value of the Item and does not constitute grounds for return, cancellation, or dispute.

LuxLoveLouis reserves the right to correct any listing error or typographical mistake discovered before shipment. In rare cases where LuxLoveLouis determines that a listing contained a material descriptive error—meaning an error that significantly alters the essential representation of the Item—LuxLoveLouis may elect to cancel the transaction and issue a refund, unless doing so would conflict with the Payment Plan Agreement in the case of Payment Plan Purchases. Minor inaccuracies, cosmetic discrepancies, or condition variances do not constitute material error.

By completing a Purchase, the Customer acknowledges and accepts LuxLoveLouis’ authentication processes, condition disclosure practices, and representation standards. The Customer further agrees that they have reviewed all photographs, understood the Item’s preloved nature, and accept the Item in its described and depicted condition. No claims of misunderstanding, expectation mismatch, or personal interpretation differences shall constitute valid grounds for return, refund, cancellation, or dispute.

PRICING, PAYMENT METHODS, AND PAYMENT AUTHORIZATION

All prices displayed on LuxLoveLouis’ website, Live Sales, Auction platforms, invoices, or digital listings reflect the current selling price of the Item at the time of viewing. Prices may change at any time without notice to reflect market demand, luxury resale fluctuations, authentication costs, brand desirability, or internal pricing assessments. LuxLoveLouis is not obligated to honor outdated, cached, or previously viewed prices that appear due to device storage, platform delay, third-party listings, or social media remnants.

Payment for any Item—whether acquired through Buy-Now Purchase, Auction, Live Sale, or Payment Plan—must be made using one of the approved payment methods provided at checkout or via LuxLoveLouis’ official invoicing system. LuxLoveLouis may restrict payment methods for certain categories, including Auctions and Live Sales, due to elevated fraud risk. Restrictions may include prohibiting payments through specific platforms such as PayPal, Venmo, Cash App, cryptocurrency, or any other method deemed high-risk or non-compliant with LuxLoveLouis’ fraud-prevention standards.

By submitting payment, the Customer represents and warrants that all provided billing information—including name, address, payment method, card details, and financial account credentials—is accurate, complete, current, and legally authorized for use by the Customer. Any discrepancy in billing information may result in order cancellation, delayed processing, additional verification requirements, or suspension of purchasing privileges. LuxLoveLouis may also require identity verification, including government-issued identification, in situations where fraud indicators or inconsistent information are detected.

LuxLoveLouis employs industry-standard security measures and advanced fraud-prevention systems. However, payment authentication and approval ultimately depend on the Customer’s financial institution. LuxLoveLouis is not responsible for payment delays caused by insufficient funds, bank restrictions, fraud alerts, expired cards, outdated banking information, or technical failures of the Customer’s payment provider. Such delays do not modify any payment deadlines associated with Auctions, Live Sales, or Payment Plans.

All Buy-Now Purchases must be paid in full at the time of checkout. Auction and Live Sale Purchases must be paid within twenty-four (24) hours of invoice issuance unless otherwise stated in writing by LuxLoveLouis. Auction Bids and Live Sale “SOLD” comments constitute binding purchase commitments; failure to complete payment within the required deadline constitutes breach of contract and may result in cancellation, administrative fees, blacklisting, or legal enforcement.

For Payment Plan Purchases, the Customer must comply with all terms set forth in the LuxLoveLouis Payment Plan Terms & Client Agreement. Payment Plan Deposits and Installments are non-refundable and non-transferable under all circumstances, including Customer dissatisfaction, misunderstanding, financial hardship, accidental purchase, or changes in personal preference.

The Customer is responsible for all taxes associated with their Purchase. LuxLoveLouis collects state and local sales tax as required by law, including but not limited to South Carolina sales tax for eligible transactions. For international shipments, the Customer is responsible for customs duties, brokerage fees, VAT charges, import taxes, or regulatory assessments imposed by the destination country or shipping carrier.

All transactions are processed in U.S. dollars unless explicitly noted. Currency conversion fees, international transaction charges, and financial institution surcharges are the sole responsibility of the Customer.

LuxLoveLouis may cancel or refuse an order at any time if payment cannot be verified, if the Customer fails to complete identity verification when required, if suspicious activity is detected, or if payment authorization systems indicate fraud or high-risk behavior. Such orders may be canceled without liability to LuxLoveLouis.

By completing payment, the Customer authorizes LuxLoveLouis to charge the selected payment method for the total purchase amount, including taxes, shipping fees, and any applicable administrative charges. Any attempt to reverse, dispute, or reclaim funds contrary to these Terms may result in immediate account termination, forfeiture of payments, and legal action as provided within this Agreement.

TYPES OF PURCHASES AND CUSTOMER OBLIGATIONS

LuxLoveLouis provides multiple purchasing pathways, each with distinct contractual obligations, payment requirements, timelines, and enforcement standards. By initiating any purchase—whether by selecting a Buy-Now option, placing a Bid during an Auction, submitting a “SOLD” comment during a Live Sale, or enrolling in a Payment Plan—the Customer acknowledges that they have reviewed, understood, and accepted the specific rules applicable to that method of purchase. Each purchase method forms an independent binding agreement, and obligations arising under one method may not be transferred, substituted, converted, or revised into another unless explicitly authorized in writing by LuxLoveLouis.

Buy-Now Purchases

A Buy-Now Purchase occurs when the Customer purchases an Item at the listed price through LuxLoveLouis’ checkout system or via an invoice issued directly by LuxLoveLouis. Buy-Now Purchases must be paid in full at the time of ordering. Once payment is submitted, the Customer enters into an immediate, non-cancellable, final sale agreement. Buy-Now Purchases cannot be modified, refunded, exchanged, or reversed for any reason other than those expressly required by law. The Customer is solely responsible for ensuring Item selection accuracy, correct shipping address entry, and payment verification prior to completing checkout.

Auction Purchases

During Auctions, all Bids submitted by Customers constitute binding, irrevocable offers to purchase the Item. When an Auction closes, the highest qualifying Bid—determined solely by platform timestamp and confirmed through LuxLoveLouis Internal Records—becomes the Winning Bid and forms an immediate contractual obligation. The Winning Bidder must complete full payment within twenty-four (24) hours of invoice issuance unless LuxLoveLouis provides written authorization otherwise. Auction Purchases are strictly final sale, non-cancellable, and enforceable regardless of Customer error, change in preference, misunderstanding, or inability to pay. LuxLoveLouis may revoke bidding privileges, impose administrative fees, or terminate accounts for Auction-related nonpayment, manipulation, or misconduct.

Live Sale Purchases

Live Sales occur on digital platforms in real time, using comment-based claiming systems. By submitting a “SOLD,” “MINE,” or analogous claim comment, the Customer enters into a binding purchase agreement for the relevant Item. Platform timestamps—not Customer device displays—determine the winning claim if multiple Customers attempt to purchase the same Item. The Customer must complete payment within twenty-four (24) hours of invoice issuance. Live Sale Purchases are governed under the same non-cancellable, final sale standards as Auctions, and no claim may be withdrawn due to platform lag, misinterpretation of comment visibility, personal expectation, or failure to monitor the live stream.

Payment Plan Purchases

A Payment Plan Purchase occurs when a Customer elects to secure an Item through an installment arrangement governed by the LuxLoveLouis Payment Plan Terms & Client Agreement. Payment Plan Purchases begin with a non-refundable Deposit, followed by structured installment payments. The Customer acknowledges that Payment Plans impose strict deadlines and forfeiture provisions. LuxLoveLouis is not required to offer Payment Plans for all Items and may deny eligibility for consigned Items or Auction and Live Sale Purchases unless written approval is granted. Payment Plan Purchases are final sale and cannot be converted into other purchase types.

No Conversion Between Purchase Types

Each purchase method is independent. The Customer may not convert, reinterpret, or reassign one purchase pathway into another. Examples of prohibited conversions include:

Attempting to convert an Auction win into a Payment Plan without written authorization; requesting to cancel a Live Sale claim to repurchase the Item as a Buy-Now transaction; attempting to apply Payment Plan deposits to non-Payment Plan transactions; seeking to apply Auction or Live Sale rules to Buy-Now Purchases; requesting a refund due to confusion about purchase type rules.

LuxLoveLouis maintains absolute discretion to deny any conversion or modification request.

Duty to Understand Purchase Rules

The Customer bears the full responsibility to review and understand all rules associated with their chosen purchase pathway. Ignorance, misunderstanding, or unfamiliarity with Auction mechanics, Live Sale comment systems, Payment Plan obligations, or Buy-Now procedures does not excuse performance or alter contractual obligations. By completing any purchase action—including placing a Bid, commenting “SOLD,” submitting payment, or paying a Deposit—the Customer affirms their understanding and acceptance of the terms applicable to that transaction.

Final Sale Across All Purchase Types

All purchasing pathways—Buy-Now, Auction, Live Sale, and Payment Plan—are strictly final sale. No cancellations, returns, or refunds are permitted unless required by applicable law or expressly authorized by LuxLoveLouis in writing.

PAYMENT PLANS AND INCORPORATED AGREEMENT

LuxLoveLouis offers Payment Plans as a structured purchasing option for select Items, allowing Customers to secure merchandise through a non-refundable Deposit followed by scheduled installment payments. All Payment Plan Purchases are governed exclusively by the LuxLoveLouis Payment Plan Terms & Client Agreement (“Payment Plan Agreement”), which forms a separate binding contract fully incorporated into these Terms by reference. By initiating a Payment Plan—whether through submission of a Deposit, partial payment, invoice acceptance, or any action indicating participation—the Customer acknowledges and agrees to comply with the full Payment Plan Agreement.

The Payment Plan Agreement contains detailed provisions governing the Customer’s obligations, including but not limited to: Deposit requirements, installment deadlines, extension procedures, forfeiture conditions, communication duties, payment verification, and shipment eligibility. These provisions apply solely to Payment Plan Purchases and supersede any conflicting language within these Terms.

LuxLoveLouis may, at its sole discretion, deny, limit, or discontinue Payment Plan availability for any Customer, Item, or purchase category, including Auction Purchases, Live Sale Purchases, or Consigned Items. Participation in a Payment Plan is a privilege, not a right, and LuxLoveLouis may condition eligibility on the Customer’s payment history, communication responsiveness, account status, or risk assessment.

A Deposit paid toward a Payment Plan does not grant ownership of the Item. Ownership transfers only after the Customer has paid the full Remaining Balance and satisfied all contractual obligations. Until that time, LuxLoveLouis retains full ownership rights over the Item, including the right to enforce forfeiture for non-compliance.

The Customer acknowledges that failure to pay the Remaining Balance within the deadlines specified in the Payment Plan Agreement may result in immediate forfeiture of the Item and all monies paid to date. Forfeiture is final, irreversible, and non-negotiable. LuxLoveLouis has no obligation to reinstate forfeited Items, provide credit, issue refunds, or grant exceptions.

Shipment of any Payment Plan Item will not occur until the Remaining Balance has been paid in full and LuxLoveLouis has completed all required verification procedures. Any attempt to circumvent Payment Plan deadlines, manipulate installment timing, or renegotiate agreed terms may result in cancellation, forfeiture, account termination, and denial of future Payment Plan eligibility.

By entering into a Payment Plan, the Customer affirms that they have reviewed, understand, and accept the Payment Plan Agreement in its entirety. The Customer further agrees that communication through LuxLoveLouis’ official channels is mandatory for all matters relating to the Payment Plan, and that failure to adhere to these communication requirements may result in consequences defined within the Payment Plan Agreement.

The Customer acknowledges that Payment Plan terms are strictly enforced to maintain fairness, prevent abuse, and protect LuxLoveLouis’ inventory and operations. No informal conversation, live-stream comment, social-media message, text message, or verbal statement shall alter, extend, or modify the terms of any Payment Plan unless confirmed in a written communication issued directly by LuxLoveLouis.

DEPOSITS, HOLDS, AND RESERVATION OF GOODS

LuxLoveLouis may require a non-refundable Deposit to secure an Item under a Payment Plan or, in limited cases, to temporarily reserve an Item at LuxLoveLouis’ discretion. By submitting a Deposit, the Customer acknowledges that LuxLoveLouis will remove the Item from active sale, begin authentication processes, allocate administrative and operational resources, and withhold the Item from other potential buyers. For these reasons, all Deposits are strictly non-refundable, non-transferable, and non-creditable toward any Item other than the one for which the Deposit was submitted.

A Deposit does not transfer ownership of the Item. Ownership remains with LuxLoveLouis—or, for Consigned Items, the rightful Consignor—until the Customer completes full payment of the purchase price and satisfies all contractual obligations, including deadlines and verification requirements. The Customer understands and agrees that no Item subject to a Deposit or Payment Plan will be shipped, delivered, released, or transferred until all payments have cleared and LuxLoveLouis has completed any identity verification or fraud-prevention measures it deems necessary.

Any temporary “hold” on an Item must be expressly confirmed in writing by LuxLoveLouis. No Live Sale comment, social-media message, text message, email exchange, screenshot, verbal conversation, or informal communication constitutes a valid hold. Holds, when granted, are time-limited and do not entitle the Customer to extended payment windows, price freezes, or purchase priority beyond what LuxLoveLouis explicitly states in writing. If a Customer fails to meet payment obligations within a granted hold period, the Item will be returned to active inventory without notice.

If the Customer fails to complete payment by the required deadline—whether during a Buy-Now transaction, Auction Purchase, Live Sale Purchase, or Payment Plan—the Customer’s reservation of the Item terminates automatically. For Payment Plan Purchases, the Customer may additionally be subject to Forfeiture, resulting in the irreversible loss of all payments made to date. LuxLoveLouis is under no obligation to reinstate forfeited or canceled reservations, nor to provide credit, accommodation, or alternative Item selection.

Consigned Items submitted by third-party owners remain the property of the Consignor until sold. Deposits or holds submitted by Customers for Consigned Items do not alter ownership status or assign any ownership rights to the Customer prior to full payment. LuxLoveLouis acts solely as a selling agent for the Consignor, and reserves the right to cancel, revoke, or deny holds or Payment Plan eligibility for Consigned Items at any time and at its sole discretion.

LuxLoveLouis may cancel any reservation or reject any Deposit if fraudulent, inconsistent, or high-risk activity is detected; if the Customer fails to complete required verification steps; if the Customer initiates or threatens a chargeback; or if LuxLoveLouis determines that proceeding with the transaction poses operational or financial risk. Cancellation under this Section may occur with or without prior notice, and LuxLoveLouis shall not be liable for inconvenience, missed purchasing opportunities, or emotional distress resulting from such cancellation.

The Customer understands that luxury Items offered by LuxLoveLouis—including rare, vintage, discontinued, limited-edition, and one-of-a-kind pieces—may not be replaceable once reservations lapse or payment fails. LuxLoveLouis shall not be responsible for securing or locating substitute Items following reservation expiration, cancellation, or forfeiture.

By submitting a Deposit, accepting a hold, or entering into a Payment Plan, the Customer affirms that they understand and accept the strict rules governing Item reservation, payment timing, forfeiture, and ownership transfer as outlined in these Terms and, where applicable, the Payment Plan Agreement.

SHIPPING, DELIVERY, AND RISK OF LOSS

LuxLoveLouis ships Items only after the Customer has fulfilled all contractual obligations associated with their chosen purchase method, including completion of full payment, satisfaction of verification requirements, and compliance with any deadlines or conditions specified under these Terms or the Payment Plan Agreement. The Customer acknowledges that no Item—whether purchased through Buy-Now, Auction, Live Sale, Payment Plan, or through the sale of a Consigned Item—will be shipped, released, or delivered until LuxLoveLouis has confirmed payment clearance and authenticity of the transaction.

The Customer is solely responsible for ensuring that the shipping address provided at checkout or during invoice payment is accurate, complete, and current. LuxLoveLouis is not responsible for delays, misdelivery, loss, or failure of delivery arising from incomplete, outdated, or incorrect shipping information provided by the Customer. Requests to modify a shipping address after payment is submitted may be granted or denied at LuxLoveLouis’ sole discretion and may require additional verification or incur additional fees. LuxLoveLouis reserves the right to refuse shipment to an alternative address if fraud indicators or inconsistencies arise.

LuxLoveLouis provides estimated shipping timelines as a courtesy, but such estimates are not guarantees. Delivery times may vary due to factors outside LuxLoveLouis’ control, including but not limited to carrier delays, weather events, peak-volume conditions, customs reviews, or internal carrier routing issues. The Customer acknowledges that such delays do not constitute grounds for cancellation, refund, chargeback, or dispute.

Once a shipping carrier accepts possession of the Item and registers an initial tracking scan, risk of loss transfers to the Customer. LuxLoveLouis shall not be liable for any loss, theft, damage, misdelivery, or failure of delivery occurring after the carrier has confirmed acceptance or after the carrier marks the package as delivered. Delivery Confirmation—including GPS delivery stamps, electronic scans, photographic proof of delivery, or signature capture—constitutes conclusive proof that LuxLoveLouis has fulfilled its delivery obligations.

LuxLoveLouis may require signature confirmation for high-value shipments, Payment Plan Items, Auction Purchases, Live Sale Purchases, or shipments to high-risk locations. If a signature is required but the Customer is unavailable, refuses to sign, or fails to coordinate pickup or redelivery with the carrier, LuxLoveLouis shall not be responsible for returned packages, additional fees, storage costs, or delivery delays resulting from Customer inaction. It is the Customer’s responsibility to monitor tracking information and be available to receive shipments requiring signature.

LuxLoveLouis is not responsible for porch theft, mailbox theft, package interception, building lobby disappearance, or unauthorized acceptance by third parties once the carrier confirms delivery. Customers in high-risk areas are encouraged to use secure delivery addresses, signature requirements, or alternative delivery arrangements at their discretion.

For international shipments, the Customer is responsible for all customs duties, brokerage fees, taxes, import assessments, regulatory charges, or delays resulting from customs inspection. LuxLoveLouis does not control customs processes and shall not be held liable for any additional fees, delays, confiscations, or losses arising from international shipment procedures. No refund or cancellation will be issued due to customs delay or refusal.

If a package is lost prior to delivery confirmation, LuxLoveLouis may assist the Customer with initiating an insurance claim or carrier investigation. Such assistance is a courtesy and does not constitute acceptance of liability or obligation to replace rare, vintage, one-of-a-kind, or consigned Items. Carrier investigations may take up to thirty (30) business days or longer depending on carrier policies. LuxLoveLouis may offer a resolution at its discretion if an investigation determines the Item is irretrievably lost before delivery confirmation.

For Consigned Items being returned to Consignors under the Consignment Agreement, risk of loss transfers to the Consignor upon carrier acceptance. LuxLoveLouis is not responsible for damage, loss, or delay occurring during return transit unless explicitly stated in the Consignment Agreement.

By completing any Purchase or submitting any Item for consignment, the Customer or Consignor acknowledges and agrees to LuxLoveLouis’ shipping, delivery, and risk-of-loss policies and accepts that carrier confirmation constitutes fulfillment of LuxLoveLouis’ obligations. Claims of non-receipt after delivery confirmation are contractually invalid and shall not constitute grounds for dispute, chargeback, cancellation, or refund.

 FINAL SALE, RETURNS, AND REFUND POLICY

All Purchases made through LuxLoveLouis—whether completed through Buy-Now checkout, Auction participation, Live Sale claiming, Payment Plan enrollment, or purchase of a Consigned Item—are strictly final sale. By completing any form of Purchase, the Customer acknowledges that they have reviewed all Item photographs, condition disclosures, measurements, descriptions, and relevant policy terms prior to submitting payment or performing a binding purchase action. The Customer further acknowledges that final sale status is a core component of LuxLoveLouis’ luxury resale operations and is essential to maintaining fairness, efficiency, and authenticity standards.

No cancellations, no returns, no exchanges, and no refunds are permitted for any reason, including but not limited to: misunderstanding of Item condition, dissatisfaction with color or texture variations, scent perception, personal preference, buyer’s remorse, inability to pay, unexpected financial circumstances, accidental purchase, or deviation from expected wear based on the age or preloved nature of the Item. These circumstances do not constitute grounds for return or dispute. The Customer bears full responsibility for reviewing all available information before completing a Purchase.

Auction Purchases and Live Sale Purchases are especially final, as both formats operate in fast-paced, competitive environments where binding commitments are made in real time. A Bid submitted during an Auction and a “SOLD” or analogous claim comment submitted during a Live Sale represent binding, irrevocable agreements to purchase the Item. These agreements cannot be canceled or rescinded due to platform lag, comment visibility issues, timestamp discrepancies on the Customer’s device, or any misunderstanding of how Auction or Live Sale processes function. Platform timestamps and LuxLoveLouis Internal Records serve as the authoritative source of truth for all winning claims.

Payment Plan Purchases are final sale and follow the strict rules outlined in the LuxLoveLouis Payment Plan Terms & Client Agreement. Deposits, Installments, Extension Fees, and related payments are non-refundable under any circumstances. If the Customer fails to complete their Payment Plan obligations—including but not limited to missed Installments or failure to pay within established deadlines—LuxLoveLouis may enforce forfeiture, resulting in the irreversible loss of both the Item and all payments made to date. Forfeiture does not entitle the Customer to refund, credit, exchange, or any form of compensation.

Items sold by LuxLoveLouis are preloved or vintage unless explicitly stated otherwise, and natural signs of wear—including patina, scuffing, edge wear, interior markings, scent, structural softening, or hardware fading—do not constitute defects. Differences in color or appearance caused by lighting, screen calibration, or device display do not constitute misrepresentation. Subjective dissatisfaction with condition grading terminology such as “Excellent,” “Very Good,” or “Good” does not alter the final sale nature of the Purchase.

Shipping delays, delivery claims, carrier errors, customs hold-ups, or other transit-related issues do not alter the final sale status of an Item and may not be used as justification for cancellation or refund. LuxLoveLouis’ delivery obligations are fulfilled when the carrier confirms delivery, as defined in Section 8. Carrier performance issues fall outside LuxLoveLouis’ control and do not constitute grounds for dispute.

If LuxLoveLouis determines, in rare circumstances and at its sole discretion, that a listing contained a material descriptive error that fundamentally misrepresented the Item beyond normal resale variance, LuxLoveLouis may elect to cancel the transaction and issue a refund prior to shipment. Material errors do not include minor imperfections, subjective interpretation differences, natural preloved characteristics, cosmetic flaws, color variances, or discrepancies inherent in digital photography.

The Customer agrees not to bypass this final sale policy through chargebacks, unauthorized disputes, or payment reversals. Any such attempt violates these Terms and may result in immediate account termination, forfeiture, blacklisting, collections activity, and pursuit of legal remedies as permitted under South Carolina law and federal arbitration rules.

By completing any Purchase through LuxLoveLouis, the Customer affirms that they understand and accept the strict final sale policy and waive any claims inconsistent with this Section.

AUCTION AND LIVE SALE TERMS, BIDDING RULES, AND CUSTOMER OBLIGATIONS

LuxLoveLouis conducts Auctions and Live Sales as specialized selling formats designed to provide real-time access to authenticated luxury merchandise. By participating in an Auction or Live Sale, the Customer acknowledges and agrees that all Bids and claim comments submitted through these channels constitute binding, enforceable purchase commitments that carry the same legal effect as traditional checkout transactions. The rules in this Section apply to all Auction and Live Sale Purchases regardless of platform, Item type, audience size, or technological environment.

Participation in Auctions and Live Sales is limited to individuals who are at least eighteen (18) years of age and legal residents of the United States unless LuxLoveLouis provides written authorization otherwise. By submitting a Bid or “SOLD” comment, the Customer represents that they meet eligibility criteria, understand the binding nature of Auction and Live Sale commitments, and possess the financial capacity to complete the resulting Purchase within the required timeframe.

Binding Nature of Bids and Claim Comments

Every Bid submitted during an Auction and every “SOLD,” “MINE,” or analogous purchase-indicating comment submitted during a Live Sale is final, irrevocable, and legally binding. By submitting a Bid or claim comment, the Customer enters directly into a purchase contract for the associated Item should they be the winning participant. The Customer may not retract, withdraw, dispute, renegotiate, or cancel a Bid or “SOLD” comment under any circumstance, including misunderstanding, platform delay, connection errors, or buyer’s remorse.

Determination of Winning Bid or Claim Comment

Winning Bids and winning claim comments are determined solely by platform timestamps and LuxLoveLouis Internal Records. Differences in how comment order appears on a Customer’s device—due to internet speed, algorithmic sorting, lag, caching, or platform refresh behavior—do not override the official timestamp sequence recorded by the platform and confirmed by LuxLoveLouis. LuxLoveLouis’ determination of the winning Bid or claim comment is final, non-negotiable, and binding.

Payment Requirements and Deadlines

Winning Bidders and Live Sale claimants must pay for their Items within twenty-four (24) hours of invoice issuance unless LuxLoveLouis explicitly states otherwise in writing. Failure to complete payment within this timeframe constitutes breach of contract. LuxLoveLouis may, at its sole discretion, cancel the transaction, impose administrative fees, enforce account suspension or termination, or deny future participation in Auctions, Live Sales, or Payment Plans.

Auction and Live Sale Purchases are not eligible for Payment Plan arrangements unless LuxLoveLouis grants written approval in advance. Customers are strictly prohibited from attempting to convert a binding Auction or Live Sale obligation into a Payment Plan after the fact.

Platform Behavior, Visibility Issues, and Lag

Auctions and Live Sales occur on dynamic third-party platforms that may experience comment delays, connectivity fluctuations, temporary outages, or algorithmic filtering that affect comment visibility. The Customer acknowledges that these platform conditions are outside of LuxLoveLouis’ control and do not invalidate the binding nature of Bids or claim comments. LuxLoveLouis is not responsible for:

Delayed appearance of comments on Customer devices, perceived discrepancies in comment order, video or audio disruptions, platform-modified comment sorting, internet connectivity issues experienced by the Customer.

The Customer accepts that participation in a real-time sales environment carries inherent speed and technology-based limitations, none of which alter purchase obligations.

Payment Method Restrictions

LuxLoveLouis may restrict payment methods for Auction and Live Sale Purchases to reduce fraud risk. Prohibited methods may include, without limitation, PayPal, Venmo, Cash App, cryptocurrency, or other platforms known for reversal vulnerability. Only payment methods explicitly authorized by the invoice or announced during the Auction or Live Sale may be used.

Any attempt to pay using an unauthorized method may result in cancellation, blacklisting, or additional verification requirements.

Misconduct, Manipulation, and Abuse

Customers are forbidden from engaging in behavior that interferes with Auction or Live Sale integrity, including: submitting Bids without intent or ability to pay, artificially inflating or suppressing Bids, coordinating with others to manipulate outcomes, harassing or intimidating staff or participants, creating duplicate accounts to gain an advantage, attempting to influence LuxLoveLouis’ decisions through threats, pressure, or misinformation.

LuxLoveLouis may immediately remove, disable, or permanently ban Customers who engage in any form of manipulation or misconduct.

Nonpayment Consequences and Administrative Fees

If the Customer fails to complete payment within the required deadline, LuxLoveLouis may: cancel the transaction, relist the Item at any price, charge a nonpayment administrative fee, terminate bidding or purchasing privileges, initiate collection activity if damages occur, permanently blacklist the Customer from future LuxLoveLouis services.

Nonpayment constitutes breach of contract and may result in legal enforcement.

Relisting Authority

If an Auction or Live Sale Purchase results in nonpayment, LuxLoveLouis may immediately relist the Item across any sales channel, including Buy-Now listings, Auctions, Live Sales, or Payment Plans. LuxLoveLouis has no obligation to offer reinstatement, reservation priority, or price matching following a Customer’s failure to complete payment.

Final Sale and No Cancellations

Auction and Live Sale Purchases are strictly final sale. No returns, cancellations, refunds, or exchanges are permitted. All condition disclosures, photographs, measurements, and authentication notes should be reviewed before participating in these sales formats. The Customer’s Bid or claim comment constitutes full acceptance of the Item’s described condition and final sale status.

By participating in an Auction or Live Sale, the Customer acknowledges full understanding of the competitive, time-sensitive nature of these formats and agrees to abide by all rules outlined in this Section.

RIGHT TO REFUSE SERVICE, CANCEL TRANSACTIONS, AND TERMINATE ACCOUNTS

LuxLoveLouis reserves the absolute right, at any time and at its sole discretion, to refuse service, cancel or terminate any transaction, restrict account access, revoke Auction or Live Sale participation, deny Payment Plan eligibility, or permanently remove a Customer from all LuxLoveLouis services. These rights may be exercised without prior notice when LuxLoveLouis determines, in good faith, that such action is reasonably necessary to protect its business operations, staff, inventory, Consignors, Customers, or the integrity of its marketplace.

LuxLoveLouis may cancel or refuse any Purchase if fraudulent, suspicious, or unauthorized activity is detected, including but not limited to: mismatched billing information, repeated payment failures, unauthorized card use, unverified payment credentials, inconsistent account data, chargeback threats, or identity discrepancies revealed during verification. LuxLoveLouis may request additional identification or documentation to verify the Customer’s identity, and failure to comply may result in cancellation or account suspension.

LuxLoveLouis maintains a zero-tolerance policy toward harassment, hostility, manipulation, or abusive conduct directed at staff, other Customers, or participants in Auctions or Live Sales. Harassment includes, but is not limited to, threatening language, intimidation, profanity, aggressive demands, defamatory statements, or attempts to coerce LuxLoveLouis into violating its policies. Any such conduct may result in the immediate cancellation of pending transactions, removal from Auctions or Live Sales, forfeiture of any non-refundable payments, and permanent account termination.

LuxLoveLouis may cancel or revoke transactions or bidding rights where manipulation or misconduct is identified. Such misconduct includes: placing Bids without intent or ability to pay; creating duplicate or “shadow” accounts to influence Auction or Live Sale outcomes; colluding with others to suppress or inflate bidding; interfering with platform functions; posting disruptive or misleading comments during Live Sales; or exploiting technological vulnerabilities.

LuxLoveLouis may cancel transactions affected by listing errors, Item inaccuracies, pricing inaccuracies, or other clerical or administrative mistakes identified before shipment. In cases where an Item’s description contains a material error, LuxLoveLouis may cancel the transaction and issue a refund unless doing so violates Payment Plan forfeiture rules. Minor discrepancies, customary preloved characteristics, or subjective condition interpretations do not qualify as material error.

LuxLoveLouis may revoke services or terminate accounts for repeated nonpayment, failure to meet Auction or Live Sale deadlines, Payment Plan violations, consignment misrepresentation, fraud attempts, platform abuse, or any conduct LuxLoveLouis deems harmful to its operations or reputation. LuxLoveLouis’ determination of prohibited or abusive conduct shall be final.

LuxLoveLouis shall not be liable for losses—including emotional distress, inconvenience, delay, lost opportunity, or consequential damages—arising from service refusal, transaction cancellation, account termination, or denial of access. Customers acknowledge that LuxLoveLouis must preserve marketplace fairness, protect staff and Consignors, and enforce strict standards to maintain operational integrity.

No informal communication, including social media messages, Live Sale comments, or text exchanges, may override LuxLoveLouis’ rights under this Section. Only written communication issued directly by LuxLoveLouis may alter or clarify the Company’s decisions regarding account termination, transaction cancellation, or service denial.

By using LuxLoveLouis’ services, the Customer acknowledges LuxLoveLouis’ inherent authority to refuse service, cancel transactions, and terminate accounts as necessary to preserve safety, transparency, and the luxury resale marketplace environment.

CONSIGNMENT SUMMARY AND AGREEMENT FRAMEWORK

LuxLoveLouis offers consignment services through which third-party owners (“Consignors”) may submit Items to LuxLoveLouis for authentication, marketing, and sale. All consignment relationships are governed exclusively by the LuxLoveLouis Consignment Agreement, a separate binding contract between LuxLoveLouis and the Consignor. This Section provides a high-level summary of the consignment process for contextual clarity only. It does not replace, modify, alter, or override the Consignment Agreement in any respect.

By submitting an Item for consignment, the Consignor appoints LuxLoveLouis as a selling agent authorized to authenticate, photograph, evaluate, market, display, price, promote, and sell the Item across any LuxLoveLouis sales channel, including Buy-Now listings, Auctions, Live Sales, and internal marketplace distribution systems. Unless otherwise limited by the Consignment Agreement, LuxLoveLouis may determine pricing strategy, markdown structure, listing duration, promotional use, and the sales channel through which the Item is offered.

Consignors retain legal ownership of their Item until the Item is sold to a Buyer. LuxLoveLouis does not take title to Consigned Items and does not act as the purchaser of the Item unless LuxLoveLouis elects, at its discretion, to offer a direct buyout. Because Consigned Items remain the property of the Consignor, any payout received by the Consignor represents sale proceeds from the disposition of their own property, not income, compensation, wages, or contractor payments. LuxLoveLouis is not required to issue Form 1099-NEC, Form 1099-MISC, or Form 1099-K for consignment payouts, and all tax reporting responsibilities rest solely with the Consignor.

Consignors warrant that they are the lawful owners of Consigned Items, that all Items are authentic to the best of their knowledge, that Items are free of legal claims or restrictions, and that they have full authority to enter into the Consignment Agreement. LuxLoveLouis reserves the right to refuse or return Items submitted for consignment if authenticity concerns arise, if the Item fails to meet LuxLoveLouis’ quality standards, or if the Item poses operational, reputational, or legal risk.

Consigned Items are evaluated and authenticated using the same standards applied to LuxLoveLouis-owned merchandise. However, LuxLoveLouis is not responsible for inaccurate or incomplete information provided by Consignors. Condition assessments, photographs, and listings are based on LuxLoveLouis’ independent evaluation at the time of intake, but LuxLoveLouis shall not be liable for discrepancies caused by undisclosed prior repairs, alterations, damage, scent exposure, or other condition issues known to the Consignor but not communicated at intake.

Unsold Consigned Items are subject to the policies outlined in the Consignment Agreement, which may include pickup requirements, return-shipment liability, markdown schedules, storage periods, and abandonment provisions if the Consignor fails to retrieve the Item within the designated time frame. Consignors acknowledge that LuxLoveLouis’ consignment model requires active inventory rotation and that Consigned Items may be removed from sale or returned at any time at LuxLoveLouis’ discretion.

For Buyers, Consigned Items carry the same final sale, authentication, condition, and shipping rules as Items owned by LuxLoveLouis. Purchasers of Consigned Items acquire no rights against the Consignor, and all obligations relating to Customer transactions—such as shipping timelines, condition disclosures, payment requirements, and dispute handling—fall exclusively under LuxLoveLouis’ control.

By participating in the consignment program, the Consignor acknowledges that the Consignment Agreement governs all rights and responsibilities associated with Consigned Items and that no statements within these Terms supersede or modify the terms of the Consignment Agreement.

By accessing LuxLoveLouis’ website, participating in Auctions or Live Sales, completing a Buy-Now Purchase, entering a Payment Plan, or engaging in any communication or transaction with LuxLoveLouis, the Customer agrees to uphold the responsibilities outlined in this Section. These obligations are essential to maintaining marketplace transparency, operational fairness, and the luxury standards upheld by LuxLoveLouis.

The Customer is responsible for ensuring that all information provided to LuxLoveLouis—including but not limited to name, billing information, shipping address, contact email, phone number, and payment method details—is accurate, complete, and current. LuxLoveLouis is not responsible for losses, delays, or errors resulting from incorrect or outdated Customer information, and failure to provide accurate information does not relieve the Customer of any contractual obligations.

The Customer is responsible for reviewing all Item photographs, condition disclosures, measurements, descriptions, pricing information, and relevant policy terms prior to completing any Purchase. This includes reading all Auction and Live Sale rules, Payment Plan obligations, and return/refund policies. By placing a Bid, submitting a “SOLD” comment, selecting a Buy-Now option, or submitting a Deposit under a Payment Plan, the Customer affirms that they have no unanswered questions regarding the Item or the terms of purchase.

The Customer agrees to monitor their email—including spam and promotional folders—for communication from LuxLoveLouis, including invoices, payment reminders, verification requests, shipping updates, and policy notices. Failure to receive or open LuxLoveLouis communications does not constitute grounds for missed deadlines, late payments, or cancellation exceptions. The Customer bears full responsibility for ensuring LuxLoveLouis’ messages can be received without interruption.

For participation in Auctions and Live Sales, the Customer is responsible for maintaining a stable internet connection, functional device, and platform accessibility. LuxLoveLouis is not responsible for technical issues experienced on the Customer’s device, including but not limited to comment delays, audio or video interruptions, buffering, or platform visibility discrepancies. Such issues do not exempt the Customer from compliance with Auction or Live Sale obligations.

The Customer is responsible for completing payment within the required timeframes associated with their purchase type. This includes immediate payment for Buy-Now Purchases, the twenty-four (24) hour deadline for Auction and Live Sale Purchases, and the installment deadlines outlined in the Payment Plan Agreement. Payment failures resulting from insufficient funds, expired cards, fraud holds, bank declines, or failure to verify identity do not alter contractual deadlines or prevent LuxLoveLouis from enforcing forfeiture or cancellation rules.

The Customer agrees to maintain professional and respectful conduct toward LuxLoveLouis staff, other Customers, and all Auction and Live Sale participants. Harassment, abusive language, intimidation, manipulation, threats, or any form of hostile behavior violates these Terms and may result in service refusal, account termination, forfeiture of payments, and legal action.

The Customer agrees not to engage in fraudulent, deceptive, or manipulative conduct, including but not limited to: creating duplicate accounts; impersonating another user; placing false Bids; submitting SOLD comments without intent to pay; attempting to influence Auction outcomes; providing false or misleading information; or attempting to circumvent LuxLoveLouis policies.

The Customer is responsible for securing their payment accounts, login credentials, device access, and authentication tools. LuxLoveLouis shall not be held liable for unauthorized activity arising from compromised devices, shared passwords, phishing schemes, or lapses in Customer security practices. Any transaction initiated from a Customer’s account, device, or IP address shall be presumed authorized unless compelling evidence demonstrates otherwise.

The Customer agrees to comply with all policies applicable to their purchase type and acknowledges that failure to meet Customer responsibilities may result in cancellation, forfeiture, account suspension, or enforcement of remedies available under South Carolina law and federal arbitration rules.

By engaging with LuxLoveLouis in any capacity, the Customer affirms their understanding of these responsibilities and agrees to uphold the standards of conduct and compliance required by these Terms.

PROHIBITED CONDUCT

To protect the integrity of LuxLoveLouis’ marketplace, maintain a safe and professional environment for Customers and staff, and ensure compliance with these Terms, certain behaviors are strictly prohibited. By accessing LuxLoveLouis’ website, participating in Auctions or Live Sales, submitting Items for consignment, entering a Payment Plan, or communicating with LuxLoveLouis in any capacity, the Customer agrees not to engage in any of the prohibited conduct defined in this Section.

The Customer is prohibited from engaging in fraudulent activity of any kind. Fraud includes, without limitation: providing false or misleading personal information; using stolen, unauthorized, or unverified payment methods; impersonating another individual; manipulating account identity; submitting altered documentation; intentionally providing incorrect billing or shipping information; or attempting to conceal identity to evade enforcement of these Terms.

The Customer is prohibited from engaging in payment manipulation, including but not limited to: initiating chargebacks without valid legal basis; attempting to reverse authorized payments; disputing transactions to circumvent LuxLoveLouis’ final sale policy; refusing to pay for Items after submitting a binding Bid or “SOLD” comment; attempting to use payment failures as negotiation leverage; or exploiting the payment process to delay obligations.

The Customer is prohibited from Auction and Live Sale manipulation, including but not limited to: submitting Bids or claim comments without intent or ability to pay; coordinating with others to artificially raise or suppress bidding; creating duplicate or “shadow” accounts to gain advantage; disrupting live streams with spam comments or misdirection; attempting to influence Auction outcomes through coercion, harassment, or misinformation; or exploiting platform vulnerabilities to alter comment order or visibility.

The Customer is prohibited from engaging in harassment, hostility, or abusive conduct toward LuxLoveLouis staff, other Customers, or Auction/Live Sale participants. This includes the use of threatening language, intimidation, profanity, aggression, harassment via private messages or social media, coordinated harassment, defamatory statements, or attempts to pressure LuxLoveLouis into violating its own policies or providing accommodations inconsistent with these Terms.

The Customer is prohibited from circumventing LuxLoveLouis’ rules by attempting to negotiate exceptions through informal communication channels, such as direct messages, social media comments, live-stream chat, or text messages. LuxLoveLouis enforces its policies uniformly, and no Customer may solicit preferential treatment or attempt to secure unauthorized modifications to purchase obligations.

The Customer is prohibited from tampering with or interfering with LuxLoveLouis’ technological systems. This includes, without limitation: attempting to disrupt live stream performance; interfering with comment visibility; altering platform functionality; engaging in scraping, hacking, or unauthorized data extraction; or attempting to bypass system protections or verification measures.

The Customer is prohibited from submitting counterfeit, stolen, altered, or misrepresented goods for consignment. Consignors must truthfully represent authenticity, provenance, condition, and ownership rights. Submission of fraudulent goods may result in immediate termination of the consignment relationship, forfeiture of eligibility for future services, and referral to law enforcement.

The Customer is prohibited from using LuxLoveLouis’ content—including photographs, listing descriptions, marketing text, branding, or digital materials—for unauthorized reproduction, resale, copying, or commercial use. All LuxLoveLouis content is protected under intellectual property laws, and unauthorized use may result in legal enforcement.

The Customer is prohibited from any form of Bad Faith conduct, as defined in Section 2. Bad Faith includes deceitful, manipulative, malicious, abusive, or obstructive behavior intended to avoid obligations, gain unfair advantage, or harm LuxLoveLouis’ operations, reputation, or Customers.

Any violation of this Section may result in immediate consequences, including transaction cancellation, account termination, forfeiture of payments, prohibition from Auctions and Live Sales, denial of Payment Plan eligibility, initiation of collection activity, or legal action as permitted under South Carolina law and federal arbitration standards. LuxLoveLouis’ determination of misconduct or prohibited conduct shall be final and binding.

By engaging with LuxLoveLouis, the Customer affirms their understanding of these behavioral and ethical requirements and agrees to uphold the standards necessary for LuxLoveLouis to operate a safe, fair, and premium luxury resale marketplace.

CHARGEBACKS, PAYMENT DISPUTES, AND INTERNAL RECORDS AUTHORITY

All Purchases made through LuxLoveLouis—whether by Buy-Now checkout, Auction participation, Live Sale claiming, Payment Plan enrollment, or purchase of a Consigned Item—are final sale and may not be challenged, reversed, or disputed through unauthorized chargebacks or payment reversals. By transacting with LuxLoveLouis, the Customer expressly agrees not to initiate a chargeback, payment dispute, or unauthorized reversal for any reason inconsistent with these Terms.

The Customer acknowledges that submitting a Bid in an Auction or a “SOLD” comment during a Live Sale constitutes an immediate and binding purchase obligation and shall not be challenged through any cardholder dispute channel. Similarly, Payment Plan Purchases are governed by the LuxLoveLouis Payment Plan Terms & Client Agreement, under which Deposits, Installments, and related fees are non-refundable and not subject to chargeback or reversal.

In the event of a payment dispute, LuxLoveLouis shall rely upon its Internal Records as the authoritative source of truth. Internal Records include, without limitation: platform-generated timestamps, comment logs, bidding activity, payment processor data, communication transcripts, device and IP records, authentication documentation, shipping scans, delivery confirmations, and all system data generated during the transaction process. Customer-provided screenshots, device displays, or personal recollections that contradict Internal Records shall not be accepted as evidence in any dispute.

Unauthorized chargebacks—defined as any chargeback filed contrary to these Terms or without legitimate legal basis—constitute a material breach of contract. Filing such a chargeback may result in immediate account termination, forfeiture of payments made to date, cancellation of pending transactions, denial of future purchasing privileges, and referral to collections for recovery of outstanding amounts, fees, and damages.

If a Customer initiates a chargeback relating to a Payment Plan Purchase, LuxLoveLouis may immediately enforce forfeiture, terminate the Payment Plan, relist the Item without notice, and deny any future Payment Plan eligibility. All payments made to date shall be forfeited, and LuxLoveLouis may pursue recovery of administrative costs, losses, attorney’s fees, and damages incurred as a result of the dispute.

If a Customer initiates a chargeback relating to a Consigned Item, LuxLoveLouis may freeze or revoke the associated Consignor payout, and the Consignor may be required to return funds previously disbursed. LuxLoveLouis shall not be financially liable for Customer-initiated chargebacks involving Consigned Items and may pursue recovery against the responsible Customer.

The Customer agrees that any dispute or concern regarding a transaction must first be communicated directly to LuxLoveLouis through official communication channels. The Customer further agrees that chargebacks may not be used as a means of retaliation, negotiation, or avoidance of payment obligations. Attempting to use chargebacks as leverage constitutes Bad Faith under these Terms.

LuxLoveLouis reserves the right to submit all Internal Records, communication logs, purchase history, comment timestamps, and payment data to financial institutions, arbitration entities, or legal authorities to refute any false, abusive, or fraudulent chargebacks. LuxLoveLouis may also report such conduct to fraud-monitoring agencies, payment processors, and law enforcement when applicable.

By completing any Purchase with LuxLoveLouis, the Customer acknowledges and agrees to the chargeback and dispute restrictions in this Section and understands that violations may result in legal enforcement, forfeiture, and financial recovery actions as permitted under South Carolina law and federal arbitration regulations.

INTELLECTUAL PROPERTY RIGHTS AND BRAND DISCLAIMER

All content created, displayed, or published by LuxLoveLouis—including, without limitation, Item photographs, videos, Live Sale recordings, Auction displays, written descriptions, authentication notes, marketing assets, graphics, logos, digital layouts, and data compilations (“LuxLoveLouis Content”)—is the exclusive property of LuxLoveLouis LLC and is protected under applicable copyright, trademark, and intellectual property laws. Customers and third parties are strictly prohibited from reproducing, copying, modifying, downloading, distributing, or using LuxLoveLouis Content for commercial purposes without LuxLoveLouis’ prior written consent.

The Customer is granted a limited, revocable, non-transferable license to view LuxLoveLouis Content solely for the purpose of browsing, evaluating, or purchasing Items. This limited license does not authorize any use of LuxLoveLouis Content for competitive resale listings, social media marketing, authentication challenges, or any commercial or public-facing purpose. Unauthorized use may result in legal enforcement, including the pursuit of damages, injunctions, or account termination.

By participating in Auctions or Live Sales, the Customer acknowledges that LuxLoveLouis may film, record, display, store, or publicly share portions of these interactions, including comment logs, timestamps, and footage. Participation in any LuxLoveLouis sales environment constitutes the Customer’s express consent to such recording and use. LuxLoveLouis may use such content for marketing, training, promotion, or archival purposes without compensation to the Customer.

Consignors grant LuxLoveLouis a perpetual, royalty-free license to photograph, describe, promote, and market Consigned Items across any LuxLoveLouis platform or third-party marketplace. All photographs, descriptions, and marketing materials created during the consignment process become the intellectual property of LuxLoveLouis, even after the Item is sold or returned.

LuxLoveLouis operates as an independent authenticated luxury reseller and is not affiliated with, endorsed by, sponsored by, or associated with any of the brands whose Items appear in its marketplace. All brand names, model names, logos, pattern names, trademarks, and related intellectual property referenced on LuxLoveLouis’ website or platforms remain the exclusive property of their respective owners. References to brand names are made solely to identify Items for resale, in accordance with fair-use and descriptive-use principles recognized under U.S. trademark law.

LuxLoveLouis does not claim to represent, authenticate on behalf of, or provide manufacturer-backed guarantees for any luxury brand. Authentication performed by LuxLoveLouis is completed through internal expertise and third-party tools such as Entrupy and is not affiliated with or endorsed by any brand, including but not limited to Louis Vuitton, Chanel, Gucci, Prada, Dior, Hermès, Fendi, Givenchy, Saint Laurent, or any other designer house.

No Customer may use LuxLoveLouis’ name, business identity, branding, trademarks, or content in a manner that may cause confusion, misrepresentation, brand dilution, or false association. This includes impersonating LuxLoveLouis staff, creating social media accounts suggesting affiliation, using LuxLoveLouis Content in unauthorized listings, or reproducing marketing assets to imply partnership or endorsement.

Any violation of this Section may result in account termination, legal enforcement, and pursuit of damages as permitted under applicable intellectual property laws.

By engaging with LuxLoveLouis, the Customer acknowledges and agrees to respect all intellectual property rights described in this Section and understands that unauthorized use of LuxLoveLouis Content or improper reference to third-party brand marks constitutes a breach of these Terms.

PRIVACY AND DATA SECURITY

LuxLoveLouis collects, stores, processes, and uses Customer information in accordance with its Privacy Policy, which is expressly incorporated into these Terms by reference. By accessing LuxLoveLouis’ website, participating in Auctions or Live Sales, completing a Purchase, entering a Payment Plan, submitting Items for consignment, or communicating with LuxLoveLouis through any platform or channel, the Customer acknowledges and agrees that their information may be processed as described in the Privacy Policy.

LuxLoveLouis may collect information including, but not limited to: Customer name, contact details, billing and shipping addresses, payment information, device identifiers, IP addresses, authentication data, communication transcripts, purchase history, bidding activity, claim comment records, consignment details, and any documentation submitted during identity verification. This information is used for purposes such as transaction fulfillment, authentication review, fraud prevention, order communication, account management, Auction and Live Sale processing, Payment Plan administration, internal analytics, regulatory compliance, and customer support.

LuxLoveLouis employs commercially reasonable security measures designed to safeguard Customer information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, secure socket layers, restricted access protocols, authentication checks, and the use of trusted third-party payment processors. However, no digital system can be guaranteed fully secure, and LuxLoveLouis does not warrant or represent that unauthorized access, data breaches, or technological vulnerabilities will never occur. The Customer acknowledges and accepts these inherent risks.

The Customer is solely responsible for maintaining the confidentiality and security of their online accounts, login credentials, passwords, authentication information, email access, device settings, and any other method used to interact with LuxLoveLouis’ services. LuxLoveLouis is not responsible for unauthorized access or fraudulent transactions that result from compromised Customer devices, shared passwords, phishing scams, weak security practices, or any third-party access to Customer accounts.

Any transaction, Bid, comment, or action performed through the Customer’s account, device, or IP address shall be presumed authorized unless the Customer provides compelling, independently verifiable evidence demonstrating unauthorized activity. Internal Records maintained by LuxLoveLouis—including but not limited to timestamp logs, device signatures, IP records, payment processor verification, and platform activity trails—shall serve as the definitive evidence in evaluating the validity of claimed unauthorized activity.

The Customer agrees to monitor their email inbox, spam, and promotional folders for communications from LuxLoveLouis, including invoices, verification requests, Payment Plan updates, Auction notifications, Live Sale confirmations, shipping notices, and policy updates. LuxLoveLouis is not responsible for the Customer’s failure to receive or review communications due to email filtering, mailbox configuration, or Customer negligence.

LuxLoveLouis may disclose Customer information when required by law; to comply with subpoenas, court orders, or regulatory demands; to prevent fraud or abuse; to protect LuxLoveLouis’ rights or the rights of its Customers or Consignors; or to facilitate legitimate business operations through trusted third-party service providers such as payment processors, authentication partners, shipping carriers, and digital infrastructure vendors.

If the Customer submits Items for consignment, LuxLoveLouis may require additional identifying information or documentation to verify ownership, authenticity, or compliance with the Consignment Agreement. Failure to provide required documents may result in denial of consignment services or the return of Items.

By using LuxLoveLouis services, the Customer acknowledges that data security requires shared responsibility and agrees to uphold all Customer-side security obligations described in this Section. LuxLoveLouis shall not be liable for damages, losses, or unauthorized activity resulting from Customer negligence, device insecurity, failure to monitor communication, or third-party access to Customer accounts or information.

DISCLAIMER OF WARRANTIES

All Items offered for sale by LuxLoveLouis—whether acquired directly by LuxLoveLouis or submitted by a Consignor—are authenticated, inspected, and evaluated based on industry standards, internal expertise, and the use of third-party authentication tools. However, all Items are sold strictly “as described” and “as shown”, and LuxLoveLouis makes no warranties of any kind, express or implied, regarding the long-term performance, durability, structural integrity, or future condition of any Item.

To the fullest extent permitted by law, LuxLoveLouis expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, durability, suitability, aesthetic expectations, or future performance. The Customer acknowledges and agrees that Items sold by LuxLoveLouis are preowned unless explicitly stated otherwise, and that natural signs of wear—including, without limitation, patina development, scuffing, exterior or interior wear, glazing variation, stitching irregularities, scent transfer, hardware rubbing, strap softening, or structural changes—do not constitute defects and shall not serve as grounds for cancellation, refund, exchange, arbitration relief, or dispute.

Condition assessments such as “Excellent,” “Very Good,” “Good,” or “Fair” reflect LuxLoveLouis’ professional judgment at the time of listing and do not constitute warranties regarding the Customer’s personal interpretation of condition. Photographs and videos are intended to accurately represent the Item; however, variations in lighting, screen calibration, camera quality, and digital rendering may cause differences in appearance. Such variations are normal and shall not be treated as misrepresentation.

LuxLoveLouis does not guarantee compatibility, repairability, refurbishability, or acceptance of Items by any third-party repair service, brand boutique, or designer house. Many luxury brands limit or refuse servicing of Items purchased through resale channels. LuxLoveLouis does not warrant that any brand will recognize, confirm, or support authentication, repair, or service of a purchased Item.

LuxLoveLouis does not guarantee the authenticity or performance of third-party authentication technologies, including Entrupy or similar tools, beyond the scope of their intended use. No authentication process is infallible, and LuxLoveLouis shall not be liable for errors arising from technological limitations, evolving brand manufacturing standards, incomplete historical records, or counterfeit production advancements.

LuxLoveLouis does not warrant uninterrupted or error-free access to its website, Auction systems, Live Sale platforms, payment processors, digital infrastructure, or communication tools. Platform interruptions, Live Sale streaming delays, Auction comment lag, and third-party technology failures do not constitute grounds for claim, cancellation, refund, or dispute.

By completing a Purchase, the Customer acknowledges that they have reviewed all Item photographs, descriptions, and disclosures, and agrees that no additional warranties—express, implied, statutory, or otherwise—apply to the transaction. The Customer further agrees that no verbal statements, social media interactions, live-stream commentary, messages, or informal communication shall create or modify any warranty unless explicitly confirmed in a written instrument executed by LuxLoveLouis.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LuxLoveLouis, its owners, officers, employees, representatives, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to any transaction, interaction, or service provided by LuxLoveLouis. This includes, without limitation, damages relating to lost profits, emotional distress, inconvenience, loss of opportunity, reputation damage, resale-value differences, inability to secure an Item, or Customer dissatisfaction with the condition, appearance, structure, or performance of any Item.

All Item descriptions, photographs, condition disclosures, authentication assessments, and representations made by LuxLoveLouis are provided according to industry standards and reflect good-faith evaluations at the time of listing. LuxLoveLouis shall not be liable for natural variations in preloved or vintage Items, including but not limited to patina development, minor scuffs, wear consistent with age, structural softening, scent transfer, or hardware discoloration. These characteristics do not constitute defects, and dissatisfaction arising from such expected aging shall not give rise to liability or any form of relief.

LuxLoveLouis shall not be responsible for delays, errors, losses, or damages caused by third-party service providers, including but not limited to shipping carriers, customs authorities, payment processors, social media platforms, live-stream technologies, auction hosts, or digital infrastructure providers. Platform outages, streaming delays, comment lag, bidding interruptions, algorithmic sorting differences, and other technical issues outside LuxLoveLouis’ control do not create liability and shall not serve as the basis for cancellation, compensation, or dispute.

LuxLoveLouis shall not be liable for loss, theft, misdelivery, damage, or failure of delivery once the shipping carrier has accepted the Item and recorded a tracking scan or delivery confirmation. As stated in Section 8, risk of loss transfers to the Customer upon carrier acceptance, and any issues occurring thereafter—including, without limitation, porch theft, mailbox theft, package interception, or unauthorized acceptance—shall not give rise to liability on the part of LuxLoveLouis.

With respect to Consigned Items, LuxLoveLouis shall not be liable for discrepancies arising from incomplete, inaccurate, or omitted information provided by the Consignor. LuxLoveLouis’ responsibility for Consigned Items is limited strictly to the obligations set forth in the Consignment Agreement. LuxLoveLouis shall not be liable for loss, theft, deterioration, or damage to Consigned Items except to the extent expressly stated in that Agreement.

LuxLoveLouis shall not be liable for unauthorized account activity, payment misuse, or fraudulent transactions resulting from Customer negligence, including but not limited to failure to secure devices, passwords, payment methods, or accounts; failure to monitor communication; or exposure of login credentials to third parties. Any transaction originating from a Customer’s device, account, or IP address shall be presumed authorized unless the Customer provides compelling evidence to the contrary.

In any case where LuxLoveLouis is found liable—notwithstanding the broad protections stated in this Section—the Customer agrees that LuxLoveLouis’ total aggregate liability shall not exceed the actual purchase price paid by the Customer for the Item at issue, excluding taxes, shipping fees, Payment Plan fees, consignment fees, administrative fees, or other ancillary charges.

No oral statements, live-stream commentary, social-media exchanges, text messages, or informal communications shall modify or expand LuxLoveLouis’ liability in any respect. Liability limitations stated in this Section shall survive all Purchases, account terminations, forfeitures, consignments, shipments, deliveries, disputes, and modifications to these Terms.

BINDING ARBITRATION, GOVERNING LAW, AND DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to any Purchase, Auction, Live Sale, Payment Plan, consignment transaction, communication, Item representation, shipment, delivery, chargeback, account termination, or use of LuxLoveLouis services shall be resolved exclusively through binding arbitration on an individual basis. This arbitration requirement applies to all Customers and Consignors and governs all claims asserted against LuxLoveLouis, whether in contract, tort, statute, equity, or otherwise.

This arbitration agreement is governed by the Federal Arbitration Act (FAA) and is intended to be interpreted broadly. The Customer and Consignor expressly agree that arbitration shall be the sole and exclusive forum for resolving disputes, and that neither party shall pursue litigation in court except to enforce arbitration awards or where prohibited by law.

Arbitration shall be administered by a reputable arbitration provider such as the American Arbitration Association (“AAA”) or JAMS, using their applicable commercial rules except where those rules conflict with the FAA or these Terms. Arbitration shall occur in Charleston, South Carolina, unless LuxLoveLouis elects to permit virtual arbitration in its discretion. The arbitrator’s decision shall be final, binding, and enforceable in any court of competent jurisdiction.

The Customer and Consignor expressly waive the right to a trial by jury. They also expressly waive the right to participate in any class action, collective action, private attorney general action, consolidated arbitration, or other representative proceeding. All claims must be brought individually and not on behalf of any class or group.

In evaluating any dispute, the arbitrator shall give controlling weight to LuxLoveLouis’ Internal Records, including timestamps, bidding data, SOLD comment logs, communication transcripts, payment processor records, IP/device signatures, authentication notes, and shipping documentation. Internal Records shall be treated as authoritative evidence, and the Customer or Consignor must present compelling, independently verifiable evidence to overcome such records.

Before initiating arbitration, the Customer or Consignor must first provide written notice to LuxLoveLouis describing the dispute, the facts giving rise to it, and the requested resolution. LuxLoveLouis may attempt to resolve the dispute informally. If the parties are unable to reach resolution within thirty (30) days, arbitration may proceed.

If the Customer or Consignor files a lawsuit in violation of this arbitration agreement, LuxLoveLouis may immediately move to compel arbitration and seek dismissal of the lawsuit. The Customer or Consignor may be held responsible for LuxLoveLouis’ costs and attorney’s fees incurred in enforcing this arbitration requirement.

Nothing in this Section prohibits LuxLoveLouis from seeking injunctive or equitable relief for intellectual property violations, unauthorized use of LuxLoveLouis Content, fraud prevention, or enforcement of arbitration rights.

This arbitration clause survives account termination, forfeiture, transaction completion, consignment conclusion, alleged breaches of these Terms, modifications to the Terms, and the end of the parties’ relationship.

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-law principles. To the extent any claim is found not to be subject to arbitration, such claim shall be resolved exclusively in the courts located in Charleston County, South Carolina, and the Customer and Consignor consent to the personal jurisdiction of those courts.

By using LuxLoveLouis’ services, the Customer and Consignor acknowledge that they have read, understand, and voluntarily agree to this binding arbitration agreement, jury trial waiver, and class action waiver.

MODIFICATIONS, UPDATES, AND NOTICE PROCEDURES

LuxLoveLouis reserves the right to modify, amend, update, or replace these Terms & Conditions, the Payment Plan Terms & Client Agreement, the Consignment Agreement, the Privacy Policy, or any related operational policies at any time and at its sole discretion. Modifications may be implemented to reflect changes in applicable law, payment processor requirements, authentication standards, auction and live-sale platform behavior, operational needs, or improvements to the LuxLoveLouis customer experience.

Revised Terms will be posted on the LuxLoveLouis website, and the “Last Updated” date will be modified accordingly. Such updates become effective immediately upon posting unless otherwise specified. The Customer acknowledges and agrees that it is their responsibility to review these Terms periodically and remain informed of all updates. Continued use of LuxLoveLouis services—including browsing the website, participating in Auctions or Live Sales, purchasing Items, enrolling in Payment Plans, or submitting Items for consignment—constitutes the Customer’s acceptance of all modifications.

LuxLoveLouis may, but is not obligated to, notify Customers or Consignors of updates via email, invoice footer, platform announcements, social media, or other reasonable methods. Failure to receive or review such communications does not relieve the Customer or Consignor of their obligations under the updated Terms.

In the event that modifications materially affect the obligations or rights of a Customer currently enrolled in a Payment Plan, LuxLoveLouis may elect to apply the prior version of the Terms to the active Payment Plan or may require the Customer to expressly accept updated terms as a condition of continuing the Payment Plan.

For consignment relationships, modifications do not retroactively alter the rights and obligations defined in a previously executed Consignment Agreement unless such modifications are required by law or unless the Consignor and LuxLoveLouis mutually agree to adopt the revised terms in writing.

LuxLoveLouis may implement immediate modifications without advance notice when necessary to comply with legal directives, protect the security of its platforms, respond to fraudulent or abusive behavior, or maintain the integrity of Auctions, Live Sales, Payment Plans, or consignment operations. Such immediate updates shall take effect upon posting.

Communications from LuxLoveLouis—including notices regarding updates, invoices, verification requests, Payment Plan reminders, Auction results, consignment updates, and other essential information—shall be deemed delivered when sent to the email address, platform inbox, or communication channel associated with the Customer or Consignor’s account. The Customer bears sole responsibility for maintaining an active and monitored email address, adjusting spam filters, and ensuring that LuxLoveLouis’ communications can be received.

By continuing to use LuxLoveLouis services, the Customer and Consignor affirm their agreement to be bound by all current and future versions of these Terms, as amended from time to time.

ENTIRE AGREEMENT, SEVERABILITY, AND CONTRACTUAL INTEGRATION

These Terms & Conditions, together with the LuxLoveLouis Payment Plan Terms & Client Agreement, the LuxLoveLouis Consignment Agreement, the Privacy Policy, any written amendments issued by LuxLoveLouis, and any additional policies expressly incorporated by reference, constitute the entire and complete agreement between the Customer or Consignor and LuxLoveLouis regarding all transactions, services, and interactions covered by this Agreement.

This integrated legal framework supersedes any prior or contemporaneous versions of these Terms, any previous written policies, and all verbal statements, representations, promises, discussions, or assurances made by LuxLoveLouis staff or representatives through any communication channel—including but not limited to live-stream interactions, social media messages, direct messages, text messages, emails, or informal discussions. No verbal or informal communication shall modify, waive, or supersede any portion of this Agreement unless expressly confirmed in a written instrument executed by LuxLoveLouis.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a court or arbitrator of competent jurisdiction, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with an enforceable term that most closely reflects the parties’ original intent while maintaining legal compliance.

No waiver of any right or provision under these Terms shall be deemed a waiver of any other right or provision, nor shall any such waiver constitute a continuing waiver unless expressly stated in writing by LuxLoveLouis. Failure by LuxLoveLouis to exercise or enforce any right or remedy under these Terms does not constitute a waiver of such right or remedy in the future.

The Customer and Consignor may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without LuxLoveLouis’ prior written consent. LuxLoveLouis may assign or transfer its rights and obligations under these Terms, in whole or in part, as part of a sale, merger, restructuring, acquisition, or other business transition, provided such transfer does not materially alter the Customer’s or Consignor’s obligations under this Agreement.

All rights, obligations, warranties, limitations, indemnities, disclaimers, and enforcement provisions contained in these Terms—including but not limited to arbitration requirements, liability limitations, final sale rules, authentication disclaimers, shipping rules, consignment disclaimers, and behavioral obligations—shall survive the completion of any transaction, expiration of any Payment Plan, shipment or delivery of any Item, termination of any consignment relationship, closure of any account, or any modification of these Terms.

By accessing LuxLoveLouis’ services, completing a Purchase, entering a Payment Plan, participating in Auctions or Live Sales, or submitting an Item for consignment, the Customer or Consignor acknowledges that they have read, understood, and agreed to the entirety of these Terms & Conditions and that this Agreement represents the full and exclusive expression of the parties’ rights and obligations.

Private Selection – Program Overview and Applicability

These Additional Terms and Conditions (the “Private Selection Rules”) apply solely to the LuxLoveLouis Private Selection promotional sweepstakes (the “Promotion”). The Promotion is conducted for marketing and brand engagement purposes only. These Private Selection Rules are supplemental to, and incorporate by reference, the LuxLoveLouis Terms and Conditions and Privacy Policy currently published on this website.

Except as expressly set forth in these Private Selection Rules, all other aspects of the relationship between LuxLoveLouis and users of the website, including but not limited to site use, purchases, consignment services, payments, shipping, returns, intellectual property, limitations of liability, and privacy practices, remain governed by the existing LuxLoveLouis Terms and Conditions and Privacy Policy.

In the event of any conflict or inconsistency between these Private Selection Rules and the general LuxLoveLouis Terms and Conditions, these Private Selection Rules shall govern solely with respect to the Promotion and only to the extent necessary to resolve such conflict. All other matters shall continue to be governed by the general Terms and Conditions.

The Private Selection is not a lottery, raffle, gambling activity, or investment opportunity. Participation in the Promotion is voluntary and subject to these Private Selection Rules, as well as all applicable federal, state, and local laws and regulations. By participating in the Promotion, each participant acknowledges that they have read, understood, and agreed to be bound by these Private Selection Rules, together with the LuxLoveLouis Terms and Conditions and Privacy Policy incorporated herein by reference.

Sponsor and Administrator

The Promotion is sponsored and administered by LuxLoveLouis, a United States-based luxury consignment and resale business, with its principal place of business located at 2410 Trent Street, Charleston, South Carolina 29414 (“Sponsor”). The Sponsor is solely responsible for the design, administration, operation, and fulfillment of the Promotion.

The Promotion is administered from the State of South Carolina and is intended to be governed by the laws of the State of South Carolina and applicable federal law. All decisions of the Sponsor with respect to the administration, interpretation, and enforcement of these Private Selection Rules shall be final and binding, subject to applicable law.

Platform and Third-Party Disclaimer

The Private Selection promotional sweepstakes is sponsored and administered solely by LuxLoveLouis. The Promotion is not sponsored, endorsed, administered by, or associated with Shopify, any payment processor, any social media platform, or any other third-party service provider. Any references to third-party platforms or services are for convenience only and do not constitute sponsorship, endorsement, or affiliation.

Participants acknowledge and agree that Shopify, payment processors, social media platforms, and other third parties shall have no responsibility or liability whatsoever in connection with the Promotion, including but not limited to the administration, operation, selection of participants, prize fulfillment, or resolution of disputes. All questions, comments, or complaints regarding the Promotion must be directed solely to LuxLoveLouis.

Eligibility

The Private Selection Promotion is open only to individuals who are at least eighteen (18) years of age at the time of entry and who are legal residents of the United States, unless otherwise prohibited by law. The Promotion is void where prohibited, restricted, or taxed by law.

Employees, officers, directors, contractors, agents, representatives, and affiliates of LuxLoveLouis, as well as members of their immediate families and households, are not eligible to participate in the Promotion. LuxLoveLouis reserves the right to verify eligibility at any time and to disqualify any individual who does not meet the eligibility requirements or who otherwise violates these Private Selection Rules.

Participation in the Promotion constitutes the participant’s representation and warranty that they meet all eligibility requirements and agree to comply with these Private Selection Rules and all applicable laws and regulations.

No Purchase Necessary; Equal Odds; Anti-Lottery Safeguards

No purchase, payment, or other consideration is necessary to enter or participate in the Private Selection Promotion. Making a purchase or submitting a paid entry does not increase an individual’s chances of being selected. The Promotion is structured so that all eligible entries, regardless of method of entry, are treated equally.

Participation in the Promotion is available through multiple entry methods, including a complimentary mail-in entry option. All eligible entries received through any permitted method are placed into a single selection pool, and each eligible entry has an equal opportunity to be selected. The odds of being selected depend solely on the total number of eligible entries received during the applicable Promotion Period.

Any optional paid entry fee offered in connection with the Promotion represents only one method of entry and does not constitute consideration for the opportunity to participate or be selected. The Promotion is not a lottery, raffle, or gambling activity, and it does not require the payment of consideration in exchange for a chance to win a prize. These safeguards are intended to ensure compliance with applicable federal law and the laws of the State of South Carolina.

LuxLoveLouis expressly reserves the right to disqualify any entry or participant if it determines, in its sole discretion, that the Promotion has been entered or conducted in a manner inconsistent with these Private Selection Rules or applicable law, including but not limited to attempts to obtain an unfair advantage or to undermine the integrity of the Promotion.

Entry Methods

Participation in the Private Selection Promotion is available through multiple methods of entry. LuxLoveLouis offers an optional paid method of entry as well as a complimentary mail-in method of entry. Each method of entry is provided for convenience only, and neither method confers any priority, preference, or advantage in connection with the Promotion.

Optional Paid Entry

Participants may elect to enter the Promotion by submitting an optional paid entry in the amount disclosed in the Promotion materials. The optional paid entry constitutes one method of entry only and does not increase the participant’s odds of being selected. Submission of a paid entry does not confer any preferential treatment, enhanced likelihood of selection, or additional benefits beyond participation in the Promotion.

LuxLoveLouis reserves the right to reject, void, or refund any paid entry that is incomplete, improperly submitted, duplicated, or determined to be invalid, fraudulent, or submitted in violation of these Private Selection Rules. Payment for a paid entry does not guarantee selection, receipt of a prize, or eligibility beyond the standard requirements set forth herein.

Complimentary Mail-In Entry

Participants may also enter the Promotion without payment by submitting a complimentary mail-in entry in accordance with the instructions provided by LuxLoveLouis. Mail-in entries must be legible, complete, and submitted within the applicable Promotion Period. Each mail-in entry must contain all required information as specified in the Promotion materials.

LuxLoveLouis is not responsible for mail-in entries that are lost, late, misdirected, damaged, illegible, or incomplete. Proof of mailing does not constitute proof of receipt. All valid mail-in entries received within the Promotion Period are afforded the same treatment and consideration as any other eligible entry.

Entry Limits and Promotion Period

Unless otherwise expressly stated in the applicable Promotion materials, participation in the Private Selection Promotion is limited to one entry per person during each Promotion Period, regardless of method of entry. Multiple entries submitted by the same individual, whether through the use of multiple accounts, identities, addresses, or other means, may be deemed invalid at the sole discretion of LuxLoveLouis. Entries that are incomplete, illegible, corrupted, or submitted in violation of these Private Selection Rules may be disqualified.

The Promotion will be conducted during the period specified in the applicable Promotion materials (the “Promotion Period”). The Promotion Period begins and ends on the dates and times disclosed by LuxLoveLouis, as determined by the official timekeeping system maintained by LuxLoveLouis. LuxLoveLouis’s system clock shall be the sole and official timekeeper for all purposes related to the Promotion.

LuxLoveLouis reserves the right, in its sole discretion, to extend the Promotion Period, provided that any such extension occurs prior to the selection of a participant. In the event of an extension, all eligible entries received prior to the extension shall remain valid and eligible for selection. No selection will occur until the Promotion Period, including any extension, has fully closed. Any extension of the Promotion Period will be communicated in a reasonable manner through updated Promotion materials or other public notice.

LuxLoveLouis further reserves the right to suspend, modify, or terminate the Promotion if it determines, in its sole discretion, that circumstances beyond its reasonable control, including but not limited to technical failures, operational issues, or commercial impracticability, impair the integrity, feasibility, or proper functioning of the Promotion.

Selection Process and Winner Notification

All eligible entries received during the applicable Promotion Period will be placed into a single, unified selection pool. Selection of a participant will occur only after the Promotion Period, including any approved extension, has fully closed. One participant will be selected through a random electronic selection process administered by LuxLoveLouis in a manner designed to be impartial, consistent, and fair.

The selection process is conducted solely by LuxLoveLouis or its designated agents. The decisions of LuxLoveLouis regarding the administration, interpretation, and execution of the selection process are final and binding, subject to applicable law. No participant will be selected prior to the close of the Promotion Period.

The selected participant will be notified using the contact information provided at the time of entry. Notification may be made by email, telephone, or other reasonable means determined by LuxLoveLouis. The selected participant must respond within the timeframe specified in the notification in order to remain eligible. Failure to respond within the required timeframe, failure to comply with these Private Selection Rules, or a determination of ineligibility may result in disqualification and selection of an alternate participant.

LuxLoveLouis reserves the right to verify the identity, age, residency, and eligibility of any selected participant prior to awarding a prize. Verification may include the request for government-issued identification or other documentation reasonably necessary to confirm eligibility. If a selected participant fails or refuses to provide required verification documentation, that participant may be disqualified, and an alternate participant may be selected in accordance with these Private Selection Rules.

Prize Description, Approximate Retail Value, and Prize Choice Mechanics

Prizes offered in connection with the Private Selection Promotion consist of luxury accessories selected by LuxLoveLouis. The nature, style, brand, and characteristics of the prizes may vary by Promotion and are subject to availability. No cash alternative, substitution, or transfer of a prize by a participant is permitted, except at the sole discretion of LuxLoveLouis.

The approximate retail value of each prize will be disclosed by LuxLoveLouis prior to the close of the applicable Promotion Period. Approximate retail value determinations are made by LuxLoveLouis in good faith and may be based on factors including, but not limited to, market data, recent comparable sales, and expert evaluation. All determinations of approximate retail value made by LuxLoveLouis are final and binding.

If selected, a participant will be offered the opportunity to choose one prize from a curated selection of two or three luxury items presented at the time of notification. The availability of specific items may vary, and LuxLoveLouis does not guarantee the continued availability of any particular item. The prize choice opportunity is provided after selection and does not affect the odds of selection or the manner in which the Promotion is conducted.

In the event that a featured prize becomes unavailable prior to fulfillment, LuxLoveLouis reserves the right to substitute a prize of equal or greater value, as determined by LuxLoveLouis, in its sole discretion. Any such substitution will be communicated to the selected participant in a reasonable manner.

Authentication Disclosure; Taxes and Payment Processing

All prizes offered in connection with the Private Selection Promotion are subject to authentication prior to fulfillment. LuxLoveLouis utilizes independent third-party authentication services to assess the authenticity of luxury items. Authentication represents the professional opinion of the authenticator at the time of evaluation and does not constitute a manufacturer warranty or guarantee. LuxLoveLouis makes no representations regarding the opinions of third-party authenticators beyond their use as part of the Promotion process.

Participants acknowledge that luxury items may exhibit variations consistent with age, prior ownership, or use, and that authentication does not imply condition grading or certification beyond authenticity. LuxLoveLouis shall not be responsible for manufacturer defects or representations not expressly made by LuxLoveLouis.

Participants selected in connection with the Promotion are solely responsible for any and all federal, state, and local taxes associated with receipt of a prize. LuxLoveLouis may require a selected participant to complete and return an Internal Revenue Service Form W-9 or other applicable tax documentation prior to prize fulfillment. Where required by law, LuxLoveLouis may issue an Internal Revenue Service Form 1099-MISC reflecting the approximate retail value of the prize. Failure to provide required tax documentation within the timeframe specified by LuxLoveLouis may result in disqualification and selection of an alternate participant.

For purposes of optional paid entry only, LuxLoveLouis accepts payment through Authorize.net and Zelle, subject to availability and applicable processing requirements. All payments submitted through these methods must be successfully authorized and received in order for a paid entry to be considered valid. LuxLoveLouis is not responsible for payment processing delays, failures, reversals, or errors attributable to third-party payment services. Use of any payment method is subject to the terms and conditions of the applicable payment provider, and such providers are not sponsors of, nor affiliated with, the Promotion.

Publicity Release and Disqualification

Except where prohibited by law, participation in the Private Selection Promotion constitutes the selected participant’s consent to the use of their name, city and state of residence, likeness, photograph, and/or other identifying information by LuxLoveLouis for promotional, marketing, and publicity purposes in any media now known or hereafter developed, without additional compensation, notification, or permission. Such use may include, but is not limited to, website content, email communications, and social media channels operated by LuxLoveLouis. LuxLoveLouis shall not be obligated to use any such information or materials and may limit or decline publicity participation at its sole discretion.

LuxLoveLouis reserves the right, in its sole discretion, to disqualify any participant or void any entry that it determines to be fraudulent, incomplete, inaccurate, misleading, deceptive, or submitted in violation of these Private Selection Rules or applicable law. Conduct that may result in disqualification includes, but is not limited to, the use of automated entry methods, scripts, bots, multiple identities, or any other means designed to circumvent the intended operation of the Promotion.

Any attempt by a participant to undermine the legitimate operation of the Promotion, including tampering with the entry process, selection process, or administration of the Promotion, may result in disqualification and, where appropriate, legal action. LuxLoveLouis’s determinations regarding disqualification and enforcement shall be final and binding, subject to applicable law.

Technical Errors, System Failures, and Limitation of Liability

LuxLoveLouis is not responsible for any technical malfunctions, failures, interruptions, delays, or errors of any kind, including but not limited to hardware or software failures, network disruptions, server outages, internet connectivity issues, payment processing errors, or transmission failures that may affect participation in the Private Selection Promotion. LuxLoveLouis shall not be liable for any entries that are lost, late, misdirected, corrupted, incomplete, illegible, or otherwise not received or recorded as intended, whether due to technical issues, human error, or causes beyond its reasonable control.

LuxLoveLouis reserves the right, in its sole discretion, to void, suspend, modify, or cancel the Promotion, in whole or in part, if it determines that technical errors, system failures, unauthorized interference, fraud, or other circumstances impair the integrity, security, fairness, or proper operation of the Promotion. In such circumstances, LuxLoveLouis may select a participant from among all eligible, non-suspect entries received prior to the time of impairment, or take such other action as it deems appropriate and consistent with applicable law.

To the fullest extent permitted by law, participation in the Promotion is at the participant’s own risk. LuxLoveLouis shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or related to participation in the Promotion, acceptance or use of any prize, or any technical or operational failure associated with the Promotion, except to the extent such liability cannot be limited or excluded under applicable law. Nothing in these Private Selection Rules is intended to limit or exclude any rights that may not be lawfully waived under applicable law.

Release and Indemnification; Privacy; Governing Law; Modification; Effective Date; Contact Information

By participating in the Private Selection Promotion, each participant agrees to release and hold harmless LuxLoveLouis, its owners, officers, employees, agents, representatives, affiliates, and assigns from and against any and all claims, demands, damages, losses, liabilities, costs, or expenses arising out of or relating to participation in the Promotion, acceptance or use of any prize, or any breach of these Private Selection Rules, except to the extent prohibited by applicable law. Each participant further agrees to indemnify and defend LuxLoveLouis against any claims arising from their participation, conduct, or violation of these Private Selection Rules.

All personal information collected in connection with the Promotion will be handled in accordance with the LuxLoveLouis Privacy Policy, which is incorporated herein by reference. Information collected may be used for purposes of administering the Promotion, verifying eligibility, communicating with participants, and fulfilling legal and regulatory obligations. LuxLoveLouis will not use participant information for purposes unrelated to the Promotion except as permitted by its Privacy Policy or required by law.

These Private Selection Rules shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. Any disputes arising out of or relating to the Promotion shall be resolved exclusively in the state or federal courts located within the State of South Carolina, and participants consent to the personal jurisdiction of such courts. If any provision of these Private Selection Rules is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

These Private Selection Rules, together with the LuxLoveLouis Terms and Conditions and Privacy Policy incorporated by reference, constitute the entire agreement governing participation in the Promotion. LuxLoveLouis reserves the right, in its sole discretion, to modify, suspend, or terminate the Promotion or these Private Selection Rules at any time, subject to applicable law, provided that no such modification will retroactively affect entries received prior to the effective date of the modification unless required by law.

The effective date of these Private Selection Rules is January 1, 2026. Participation in the Promotion on or after the effective date constitutes acceptance of these Private Selection Rules.

Questions or inquiries regarding the Promotion or these Private Selection Rules should be directed to LuxLoveLouis at LuxLoveLouis@gmail.com or by mail at 2410 Trent Street, Charleston, South Carolina 29414.