LuxLoveLouis Terms & Conditions Agreement

Last Updated: June 23, 2026
Effective: Upon Posting

These Terms apply to all website access, communications, purchases, auctions, live sales, payment plans, consignments, and transactions initiated on or after the effective date above.

LuxLoveLouis may update these Terms from time to time. Updates become effective upon posting unless otherwise stated. Continued use of LuxLoveLouis services after updated Terms are posted constitutes acceptance of the updated Terms for future use and future transactions.

Completed purchases, active payment plans, and previously executed consignment agreements remain governed by the terms in effect at the time they were entered into unless LuxLoveLouis and the Customer or Consignor agree otherwise in writing, or unless an update is required by applicable law.

Introduction, Scope, and Acceptance of Terms

These Terms & Conditions (“Terms”) govern every interaction between you (“Client,” “Customer,” “Buyer,” “Bidder,” “User,” or “Consignor”) and LuxLoveLouis LLC (“LuxLoveLouis,” “we,” “us,” or “our”), including your access to our website, participation in Auctions or Live Sales, initiation of Payment Plans, purchase of Items, submission of goods for consignment, or use of any LuxLoveLouis service, platform, communication channel, digital interface, or transactional feature.

By using any LuxLoveLouis service, you acknowledge that you have read these Terms in full, understand them, and voluntarily agree to be legally bound by them.

These Terms apply to all purchasing pathways offered by LuxLoveLouis, including Buy-Now Purchases, Auction Purchases, Live Sale Purchases, Payment Plan Purchases, invoice-based purchases, and purchases involving Consigned Items. Each purchase pathway carries distinct responsibilities, deadlines, and contractual rules, all of which are defined in these Terms or in additional agreements incorporated by reference.

For Customers who participate in a Payment Plan, the LuxLoveLouis Payment Plan Terms & Client Agreement (“Payment Plan Agreement”) governs installment-based obligations, deposit requirements, payment deadlines, extension availability, forfeiture conditions, and shipment eligibility rules. The Payment Plan Agreement is incorporated into these Terms by reference and supersedes any conflicting provisions related specifically to Payment Plan Purchases.

For Consignors who submit Items for consignment, the LuxLoveLouis Consignment Agreement governs the consignment relationship, including ownership rights, authentication authorization, payout structure, liability limitations, packaging and inclusion handling, return procedures, and consignment duration. The Consignment Agreement is a separate contract designed specifically for Consignors and is incorporated into these Terms by reference.

By accessing or using LuxLoveLouis services, you affirm that you are at least eighteen (18) years of age and have the legal capacity to enter binding commercial agreements. Participation in Auctions and Live Sales is limited to U.S. residents unless LuxLoveLouis expressly authorizes otherwise in writing.

LuxLoveLouis operates as an independent luxury resale and consignment business. LuxLoveLouis is not affiliated with, endorsed by, sponsored by, or associated with any designer brand whose items may appear on our website, social media, invoices, live sales, auctions, marketing materials, or other sales channels. All designer names, trademarks, logos, and intellectual property remain the property of their respective owners.

LuxLoveLouis’ authentication review, authenticity guarantee, and any authentication documentation apply only to the main listed item itself, according to the authentication status stated in the listing, invoice, authentication report, certificate, or other written documentation. Packaging, collateral, and inclusions are not authenticated or certified by the original manufacturer and are not separately authenticated or guaranteed by LuxLoveLouis unless LuxLoveLouis expressly states otherwise in writing.

LuxLoveLouis reserves the right to modify these Terms at any time at its sole discretion. Updates take effect upon posting unless otherwise stated. Continued access to or use of LuxLoveLouis services constitutes acceptance of any modifications. If you do not agree to these Terms or any updates, you must discontinue use of LuxLoveLouis services immediately.

No verbal statement, social-media message, live-stream comment, text message, direct message, email exchange, or informal communication shall alter these Terms. Only written agreements executed by LuxLoveLouis or policies formally published on our website shall govern your relationship with us.

Your continued use of LuxLoveLouis services confirms your acceptance of these Terms and your agreement to comply with all purchasing, bidding, payment, communication, consignment, conduct, and policy obligations defined herein.

Definitions

For clarity and consistent interpretation of these Terms, the following definitions apply. These definitions control throughout this Agreement and govern all transactions, interactions, and engagements between you and LuxLoveLouis.

“LuxLoveLouis,” “Company,” “we,” “us,” or “our” means LuxLoveLouis LLC, its owners, officers, employees, authorized representatives, and any agents acting on its behalf in providing resale, consignment, auction, live-sale, payment processing, fulfillment, authentication coordination, or customer service operations.

“Client,” “Customer,” “User,” “Buyer,” or “Bidder” means any individual or entity who accesses LuxLoveLouis’ website, participates in an Auction or Live Sale, purchases an Item, enters a Payment Plan, receives an invoice, communicates with LuxLoveLouis, or otherwise interacts with any LuxLoveLouis service.

“Consignor” means the rightful owner of a Consigned Item who authorizes LuxLoveLouis to evaluate, market, and sell the Item under a separate Consignment Agreement.

“Item” means the main luxury product offered for sale, auction, live sale, payment plan purchase, invoice purchase, or consignment through LuxLoveLouis. Items may include handbags, small leather goods, accessories, jewelry, footwear, apparel, watches, and related merchandise. For purposes of authentication, refund review, and authenticity guarantee coverage, “Item” refers to the main listed item itself and does not automatically include packaging, collateral, detachable components, or other inclusions unless LuxLoveLouis expressly states otherwise in writing.

“Main Listed Item” means the primary luxury item identified for sale in the listing, invoice, authentication report, certificate, or written documentation. Authentication coverage applies only to the Main Listed Item unless LuxLoveLouis expressly states otherwise in writing.

“Packaging and Brand/Retail Collateral” means boxes, dust bags, ribbons, shopping bags, tissue paper, store receipts, care cards, brand authenticity cards, brand certificates, tags, booklets, inserts, and similar materials that may accompany or be photographed with an Item.

“Detachable Components or Additional Inclusions” means straps, locks, keys, clochettes, pouches, charms, chains, organizers, inserts, and similar add-ons that may accompany an Item.

“Purchase” means any completed acquisition of an Item through Buy-Now checkout, Auction victory, Live Sale claim, Payment Plan completion, invoice payment, or any other authorized purchase mechanism.

“Buy-Now Purchase” means a purchase made at the listed retail price requiring immediate full payment at checkout or upon invoice issuance unless LuxLoveLouis expressly approves another arrangement in writing.

“Auction” means a competitive sale format hosted by LuxLoveLouis through digital platforms where Clients submit binding Bids. Auctions may include live auctions, timed auctions, silent auctions, automated bidding sessions, or any sale governed by competitive offer mechanics.

“Bid” means a binding monetary offer to purchase an Item submitted by a Customer during an Auction.

“Winning Bid” means the highest valid Bid recorded at the Auction’s close, as determined by platform timestamps and LuxLoveLouis Internal Records.

“Live Sale” means a real-time selling event conducted through digital platforms, including but not limited to Instagram, Facebook, TikTok, or similar channels, where Items are claimed through comment-based purchase indicators.

“SOLD Comment,” “MINE Comment,” or “Claim Comment” means any comment submitted during a Live Sale that indicates the Customer’s intent to purchase an Item. The earliest valid comment, based on platform timestamps and LuxLoveLouis Internal Records, may constitute a binding purchase commitment.

“24-Hour Payment Deadline” means the strict period of twenty-four (24) hours from invoice issuance within which Auction winners and Live Sale claimants must submit full payment unless LuxLoveLouis expressly states otherwise in writing.

“Payment Plan” means an installment purchase arrangement governed by the LuxLoveLouis Payment Plan Terms & Client Agreement, which sets forth deposit requirements, installment schedules, forfeiture rules, extension provisions, and communication obligations.

“Deposit” means the initial payment required to initiate a Payment Plan or approved reservation. Deposits do not transfer ownership of the Item.

“Remaining Balance” means the total outstanding amount owed by the Customer under a Payment Plan.

“Extension” means a limited additional time period that may be granted under the Payment Plan Agreement, subject to any applicable extension fee and timely compliance with extension procedures.

“Forfeiture” means the loss of purchase rights, reservation rights, and/or payments made toward an Item due to failure to meet contractual obligations, subject to applicable law and the written Payment Plan Agreement.

“Relisting” means LuxLoveLouis’ right to return an Item to active inventory and offer it for sale again following cancellation, forfeiture, nonpayment, expiration of a hold, or other transaction failure.

“Consignment” means the process through which a third-party owner submits an Item to LuxLoveLouis for evaluation, authentication review, marketing, and sale under a separate Consignment Agreement.

“Consigned Item” means an Item submitted by a Consignor and offered for sale by LuxLoveLouis.

“Sale Proceeds” means the portion of funds paid to the Consignor following the sale of a Consigned Item, representing proceeds from the sale of the Consignor’s own property.

“Internal Records” means LuxLoveLouis’ digital and operational records, including payment logs, platform timestamps, bidding histories, SOLD comment logs, device/IP metadata, shipping scans, delivery confirmations, communication transcripts, authentication documentation, listing records, and other data generated during transactions or interactions.

“Bad Faith” means dishonest, abusive, manipulative, fraudulent, or obstructive behavior by a Customer, Buyer, Bidder, User, or Consignor, including chargeback abuse, harassment, payment manipulation, bid interference, false claims, impersonation, platform disruption, or violation of these Terms.

Authentication, Condition, Representation, Packaging, and Item Descriptions

LuxLoveLouis is an independent luxury resale and consignment business specializing in pre-owned designer items with item-level authentication review. LuxLoveLouis is not affiliated with, endorsed by, sponsored by, or associated with any designer brand whose products may appear on its platform, and no manufacturer warranties apply unless explicitly stated in writing.

Each main listed item sold through LuxLoveLouis is reviewed before listing. When applicable, LuxLoveLouis may also use a trusted third-party authentication company for an additional layer of review. Authentication methods may vary by brand, category, item type, available documentation, item condition, and third-party authentication process.

LuxLoveLouis’ authentication review, authenticity guarantee, and any authentication documentation apply only to the main listed luxury item itself, according to the authentication status stated in the listing, invoice, authentication report, certificate, or written documentation.

Packaging, collateral, and non-essential inclusions are reviewed for listing accuracy only. These materials are not separately authenticated, certified, or guaranteed as authentic, complete, original, or original to the item unless LuxLoveLouis expressly states otherwise in writing.

Packaging and brand/retail collateral may include, but are not limited to, boxes, dust bags, ribbons, shopping bags, tissue paper, store receipts, care cards, brand authenticity cards, brand certificates, tags, booklets, inserts, and similar materials.

Detachable components or additional inclusions may include, but are not limited to, straps, locks, keys, clochettes, pouches, charms, chains, organizers, inserts, and similar add-ons. These items are included only if specifically shown or stated. They are included in the authentication review only if specifically identified within the LuxLoveLouis review, third-party authentication report, certificate, listing, invoice, or other written documentation.

Any packaging, collateral, detachable component, or inclusion shown, listed, photographed, or mentioned is provided only as shown. These materials may be original, replacement, mismatched, incomplete, later-added by a prior owner, or supplied separately by a Consignor.

Due to the high secondary-market risk associated with luxury packaging and collateral, including replication, replacement, and item-swapping, LuxLoveLouis does not represent or guarantee that boxes, dust bags, receipts, cards, tags, ribbons, booklets, shopping bags, or similar materials are authentic or original to the main listed item unless specifically stated in writing.

Third-party authentication reports, certificates, or documentation issued for a LuxLoveLouis item apply only to the item specifically identified in that authentication documentation. They do not extend to packaging, brand/retail collateral, detachable components, or other inclusions unless expressly stated.

Every item is sold strictly “as described” and “as shown.” LuxLoveLouis provides photographs and written condition assessments to represent items transparently and accurately. Color variations may occur due to differences in device displays, screen brightness, digital rendering, studio lighting, natural lighting, or environmental conditions. The Customer acknowledges that such variations do not constitute misrepresentation, error, or defect.

Because LuxLoveLouis specializes in pre-owned and vintage items, the Customer must expect and accept natural signs of wear consistent with age and prior use. Such characteristics may include leather patina, surface scratches, edge and corner wear, glazing variations, interior markings, scent transfer, hardware fading, small scuffs, thread pulls, structure softening, or other cosmetic imperfections inherent in pre-owned merchandise. These conditions do not constitute defects or grounds for dispute, return, cancellation, or refund.

Condition grading terminology, including but not limited to “Like New,” “Excellent,” “Very Good,” “Good,” “Fair,” or similar terms, reflects LuxLoveLouis’ professional judgment within the luxury resale market. Such terminology is inherently subjective and may differ from the Customer’s personal expectations or the grading standards of other resale platforms. By completing a Purchase, the Customer confirms that they reviewed all available photographs, condition disclosures, measurements, and listing notes before purchasing.

Descriptions of items may include information derived from brand archives, public sources, internal reference materials, date code or serial-number interpretation, or LuxLoveLouis’ professional understanding of luxury goods. Although LuxLoveLouis strives for accuracy, LuxLoveLouis cannot guarantee the availability, completeness, or manufacturer-verified accuracy of such information due to variations in brand formats, missing manufacturing records, evolving production standards, or changing authentication technologies.

For Consigned Items, LuxLoveLouis relies on the physical item submitted and the information provided by the Consignor at intake. While LuxLoveLouis performs independent review, LuxLoveLouis shall not be liable for inaccuracies arising from incomplete or incorrect information provided by the Consignor, including undisclosed wear, repairs, alterations, scent, ownership history, provenance, packaging history, or inclusion history.

LuxLoveLouis reserves the right to correct any listing error or typographical mistake discovered before shipment. In rare cases where LuxLoveLouis determines that a listing contained a material descriptive error that significantly alters the essential representation of the item, LuxLoveLouis may elect to cancel the transaction and issue a refund unless doing so would conflict with applicable written Payment Plan terms. Minor inaccuracies, cosmetic discrepancies, subjective condition differences, packaging concerns, inclusion concerns, or normal resale variances do not constitute material error.

By completing a Purchase, the Customer acknowledges and accepts LuxLoveLouis’ authentication process, condition disclosure practices, packaging and inclusion limitations, and representation standards. The Customer further agrees that they reviewed all photographs, understood the item’s pre-owned nature, and accepted the item in its described and depicted condition.

Pricing, Payment Methods, and Payment Authorization

All prices displayed on LuxLoveLouis’ website, Live Sales, Auction platforms, invoices, or digital listings reflect the current selling price of the Item at the time of viewing. Prices may change at any time without notice to reflect market demand, luxury resale fluctuations, authentication costs, brand desirability, condition, availability, or internal pricing assessments. LuxLoveLouis is not obligated to honor outdated, cached, or previously viewed prices that appear due to device storage, platform delay, third-party listings, social media remnants, or technical display error.

Payment for any Item, whether acquired through Buy-Now Purchase, Auction, Live Sale, Payment Plan, or invoice, must be made using one of the approved payment methods provided at checkout or via LuxLoveLouis’ official invoicing system. LuxLoveLouis may restrict payment methods for certain categories, including Auctions and Live Sales, due to elevated fraud risk.

By submitting payment, the Customer represents and warrants that all provided billing information, including name, address, payment method, card details, and financial account credentials, is accurate, complete, current, and legally authorized for use by the Customer. Any discrepancy in billing information may result in order cancellation, delayed processing, additional verification requirements, or suspension of purchasing privileges. LuxLoveLouis may require identity verification, including government-issued identification, where fraud indicators or inconsistent information are detected.

LuxLoveLouis employs commercially reasonable fraud-prevention and payment-security measures. However, payment authentication and approval ultimately depend on the Customer’s financial institution and payment provider. LuxLoveLouis is not responsible for payment delays caused by insufficient funds, bank restrictions, fraud alerts, expired cards, outdated banking information, or technical failures of the Customer’s payment provider. Such delays do not modify any payment deadlines associated with Auctions, Live Sales, or Payment Plans.

All Buy-Now Purchases must be paid in full at the time of checkout unless LuxLoveLouis expressly approves another arrangement in writing. Auction and Live Sale Purchases must be paid within twenty-four (24) hours of invoice issuance unless otherwise stated in writing by LuxLoveLouis. Auction Bids and Live Sale claim comments constitute binding purchase commitments. Failure to complete payment within the required deadline may result in cancellation, administrative fees, account restriction, blacklisting, or legal enforcement as permitted by law.

For Payment Plan Purchases, the Customer must comply with all terms set forth in the LuxLoveLouis Payment Plan Terms & Client Agreement. Payment Plan Deposits, installments, extension fees, and related payments are governed by that separate written agreement.

The Customer is responsible for all taxes associated with their Purchase. LuxLoveLouis collects state and local sales tax as required by law. If LuxLoveLouis expressly approves an international shipment, the Customer is responsible for customs duties, brokerage fees, VAT charges, import taxes, regulatory assessments, or other charges imposed by the destination country or shipping carrier.

All transactions are processed in U.S. dollars unless explicitly stated. Currency conversion fees, international transaction charges, and financial institution surcharges are the sole responsibility of the Customer.

LuxLoveLouis may cancel or refuse an order at any time if payment cannot be verified, if the Customer fails to complete identity verification when required, if suspicious activity is detected, or if payment authorization systems indicate fraud or high-risk behavior. Such orders may be canceled without liability to LuxLoveLouis.

By completing payment, the Customer authorizes LuxLoveLouis to charge the selected payment method for the total purchase amount, including taxes, shipping fees, and applicable administrative charges. Any attempt to reverse, dispute, or reclaim funds contrary to these Terms may result in account termination, forfeiture of purchasing privileges, collections activity, and legal action as permitted by law.

Types of Purchases and Customer Obligations

LuxLoveLouis provides multiple purchasing pathways, each with distinct contractual obligations, payment requirements, timelines, and enforcement standards. By initiating any purchase, whether by selecting a Buy-Now option, placing a Bid during an Auction, submitting a claim comment during a Live Sale, or enrolling in a Payment Plan, the Customer acknowledges that they reviewed, understood, and accepted the rules applicable to that method of purchase.

Buy-Now Purchases

A Buy-Now Purchase occurs when the Customer purchases an Item at the listed price through LuxLoveLouis’ checkout system or via an invoice issued directly by LuxLoveLouis. Buy-Now Purchases must be paid in full at the time of ordering unless LuxLoveLouis expressly approves another arrangement in writing. Once payment is submitted, the Customer enters into an immediate, non-cancellable, final sale agreement, except where required by law or expressly provided under LuxLoveLouis’ written policies.

The Customer is solely responsible for ensuring item selection accuracy, correct shipping address entry, and payment verification before completing checkout.

Auction Purchases

During Auctions, all Bids submitted by Customers constitute binding, irrevocable offers to purchase the Item. When an Auction closes, the highest qualifying Bid, determined through platform timestamps and LuxLoveLouis Internal Records, becomes the Winning Bid and forms an immediate contractual obligation. The Winning Bidder must complete full payment within twenty-four (24) hours of invoice issuance unless LuxLoveLouis provides written authorization otherwise.

Auction Purchases are final sale and enforceable regardless of Customer error, change in preference, misunderstanding, or inability to pay. LuxLoveLouis may revoke bidding privileges, impose administrative fees, terminate accounts, or pursue other remedies for Auction-related nonpayment, manipulation, or misconduct.

Live Sale Purchases

Live Sales occur on digital platforms in real time using comment-based claiming systems. By submitting a “SOLD,” “MINE,” or analogous claim comment, the Customer enters into a binding purchase agreement for the relevant Item if they are the confirmed winning claimant. Platform timestamps and LuxLoveLouis Internal Records determine the winning claim if multiple Customers attempt to purchase the same Item.

The Customer must complete payment within twenty-four (24) hours of invoice issuance unless LuxLoveLouis states otherwise in writing. Live Sale Purchases are governed by the same final sale standards as Auctions, and no claim may be withdrawn due to platform lag, misinterpretation of comment visibility, personal expectation, or failure to monitor the live stream.

Payment Plan Purchases

A Payment Plan Purchase occurs when a Customer elects to secure an Item through an installment arrangement governed by the LuxLoveLouis Payment Plan Terms & Client Agreement. Payment Plan Purchases begin with a Deposit, followed by structured installment payments. Payment Plans impose strict deadlines and forfeiture provisions.

LuxLoveLouis is not required to offer Payment Plans for all Items and may deny eligibility for consigned Items, Auction Purchases, Live Sale Purchases, high-risk accounts, or any transaction deemed unsuitable for installment terms.

No Conversion Between Purchase Types

Each purchase method is independent. The Customer may not convert, reinterpret, or reassign one purchase pathway into another unless LuxLoveLouis expressly authorizes the change in writing. Prohibited conversions include attempting to convert an Auction win into a Payment Plan without written authorization, requesting to cancel a Live Sale claim to repurchase the Item as Buy-Now, applying Payment Plan deposits to unrelated transactions, or requesting a refund due to confusion about purchase-type rules.

Duty to Understand Purchase Rules

The Customer bears full responsibility to review and understand all rules associated with their chosen purchase pathway. Ignorance, misunderstanding, or unfamiliarity with Auction mechanics, Live Sale comment systems, Payment Plan obligations, or Buy-Now procedures does not excuse performance or alter contractual obligations.

Final Sale Across All Purchase Types

All purchasing pathways, including Buy-Now, Auction, Live Sale, and Payment Plan, are final sale unless required by applicable law or expressly provided under LuxLoveLouis’ written policies, including the Authentication Guarantee Policy.

Payment Plans and Incorporated Agreement

LuxLoveLouis offers Payment Plans as a structured purchasing option for select Items, allowing Customers to secure merchandise through a Deposit followed by scheduled installment payments. All Payment Plan Purchases are governed by the LuxLoveLouis Payment Plan Terms & Client Agreement, which forms a separate binding contract incorporated into these Terms by reference.

The Payment Plan Agreement contains detailed provisions governing Deposit requirements, installment deadlines, extension procedures, forfeiture conditions, communication duties, payment verification, and shipment eligibility. These provisions apply solely to Payment Plan Purchases and supersede conflicting language within these Terms.

LuxLoveLouis may, at its sole discretion, deny, limit, or discontinue Payment Plan availability for any Customer, Item, or purchase category. Participation in a Payment Plan is a privilege, not a right, and LuxLoveLouis may condition eligibility on payment history, communication responsiveness, account status, fraud risk, consignment status, or other business considerations.

A Deposit paid toward a Payment Plan does not grant ownership of the Item. Ownership transfers only after the Customer has paid the full Remaining Balance and satisfied all contractual obligations. Until that time, LuxLoveLouis retains control over the Item or, for Consigned Items, the Consignor retains ownership subject to the Consignment Agreement.

Failure to pay the Remaining Balance within the deadlines specified in the Payment Plan Agreement may result in cancellation, forfeiture as permitted under the applicable written terms, and relisting of the Item. LuxLoveLouis has no obligation to reinstate canceled or forfeited Payment Plans, provide credit, issue refunds, or grant exceptions unless required by law or expressly provided under written LuxLoveLouis policies.

Shipment of any Payment Plan Item will not occur until the Remaining Balance has been paid in full and LuxLoveLouis has completed all required verification procedures.

No informal conversation, live-stream comment, social-media message, text message, or verbal statement shall alter, extend, or modify the terms of any Payment Plan unless confirmed in writing by LuxLoveLouis.

Deposits, Holds, and Reservation of Goods

LuxLoveLouis may require a Deposit to secure an Item under a Payment Plan or, in limited cases, to temporarily reserve an Item at LuxLoveLouis’ discretion. By submitting a Deposit, the Customer acknowledges that LuxLoveLouis may remove the Item from active sale, allocate administrative and operational resources, begin transaction processing, and withhold the Item from other potential buyers.

A Deposit does not transfer ownership of the Item. Ownership remains with LuxLoveLouis or, for Consigned Items, the rightful Consignor until the Customer completes full payment and satisfies all contractual obligations, including deadlines and verification requirements.

Any temporary “hold” on an Item must be expressly confirmed in writing by LuxLoveLouis. No Live Sale comment, social-media message, text message, email exchange, screenshot, verbal conversation, or informal communication constitutes a valid hold. Holds, when granted, are time-limited and do not entitle the Customer to extended payment windows, price freezes, or purchase priority beyond what LuxLoveLouis expressly states in writing.

If the Customer fails to complete payment by the required deadline, whether during a Buy-Now transaction, Auction Purchase, Live Sale Purchase, or Payment Plan, the Customer’s reservation of the Item terminates automatically. For Payment Plan Purchases, the Customer may also be subject to cancellation and forfeiture as set forth in the Payment Plan Agreement.

LuxLoveLouis may cancel any reservation or reject any Deposit if fraudulent, inconsistent, or high-risk activity is detected; if the Customer fails to complete required verification steps; if the Customer initiates or threatens a chargeback; or if LuxLoveLouis determines that proceeding with the transaction poses operational, financial, legal, or reputational risk.

The Customer understands that luxury Items offered by LuxLoveLouis, including rare, vintage, discontinued, limited-edition, and one-of-a-kind pieces, may not be replaceable once reservations lapse or payment fails. LuxLoveLouis is not responsible for securing or locating substitute Items following reservation expiration, cancellation, or forfeiture.

Shipping, Delivery, and Risk of Loss

LuxLoveLouis ships Items only after the Customer has fulfilled all contractual obligations associated with their chosen purchase method, including completion of full payment, satisfaction of verification requirements, and compliance with any deadlines or conditions specified under these Terms or the Payment Plan Agreement.

The Customer is solely responsible for ensuring that the shipping address provided at checkout or during invoice payment is accurate, complete, and current. LuxLoveLouis is not responsible for delays, misdelivery, loss, or failure of delivery arising from incomplete, outdated, or incorrect shipping information provided by the Customer.

Requests to modify a shipping address after payment is submitted may be granted or denied at LuxLoveLouis’ sole discretion and may require additional verification or fees. LuxLoveLouis reserves the right to refuse shipment to an alternative address if fraud indicators or inconsistencies arise.

LuxLoveLouis provides estimated shipping timelines as a courtesy, but such estimates are not guarantees. Delivery times may vary due to carrier delays, weather events, peak-volume conditions, customs reviews, internal carrier routing issues, or other factors outside LuxLoveLouis’ control. Such delays do not constitute grounds for cancellation, refund, chargeback, or dispute.

To the fullest extent permitted by law, once a shipping carrier accepts possession of the Item and registers an initial tracking scan, LuxLoveLouis is not responsible for loss, theft, damage, misdelivery, or delivery failure caused by the carrier or third parties, except as expressly provided under an applicable shipping insurance claim process or written LuxLoveLouis policy.

Delivery confirmation, including GPS delivery stamps, electronic scans, photographic proof of delivery, or signature capture, may constitute evidence that LuxLoveLouis fulfilled its delivery obligations.

LuxLoveLouis may require signature confirmation for high-value shipments, Payment Plan Items, Auction Purchases, Live Sale Purchases, or shipments to high-risk locations. If a signature is required but the Customer is unavailable, refuses to sign, or fails to coordinate pickup or redelivery with the carrier, LuxLoveLouis is not responsible for returned packages, additional fees, storage costs, or delivery delays resulting from Customer inaction.

LuxLoveLouis is not responsible for porch theft, mailbox theft, package interception, building lobby disappearance, or unauthorized acceptance by third parties once the carrier confirms delivery. Customers in high-risk areas are encouraged to use secure delivery addresses, signature requirements, or carrier pickup options.

If LuxLoveLouis expressly approves an international shipment, the Customer is responsible for all customs duties, brokerage fees, taxes, import assessments, regulatory charges, or delays resulting from customs inspection. LuxLoveLouis does not control customs processes and is not liable for additional fees, delays, confiscations, or losses arising from international shipment procedures.

If a package is lost before delivery confirmation, LuxLoveLouis may assist the Customer with initiating an insurance claim or carrier investigation. Such assistance is a courtesy and does not constitute acceptance of liability or obligation to replace rare, vintage, one-of-a-kind, or consigned Items. Carrier investigations may take up to thirty (30) business days or longer depending on carrier policies.

For Consigned Items being returned to Consignors under the Consignment Agreement, shipment risk and insurance obligations are governed by the Consignment Agreement.

Final Sale, Returns, Refunds, and Authenticity Claims

All Purchases made through LuxLoveLouis, whether completed through Buy-Now checkout, Auction participation, Live Sale claiming, Payment Plan enrollment, invoice payment, or purchase of a Consigned Item, are strictly final sale except where required by law or expressly provided under LuxLoveLouis’ written policies, including the Authentication Guarantee Policy.

By completing any form of Purchase, the Customer acknowledges that they reviewed all item photographs, condition disclosures, measurements, descriptions, included packaging or inclusion disclosures, and relevant policy terms before submitting payment or performing a binding purchase action.

LuxLoveLouis does not offer cancellations, returns, refunds, or exchanges for buyer’s remorse, fit, size, condition preferences, packaging concerns, inclusion concerns, scent perception, color or texture variations, inability to pay, unexpected financial circumstances, accidental purchase, shipping delays, or other non-authenticity-related reasons.

Packaging, collateral, and inclusion-related concerns alone do not qualify for a refund unless LuxLoveLouis expressly guaranteed those materials in writing.

If a buyer has an authenticity concern regarding the main listed item purchased directly from LuxLoveLouis, the buyer must contact LuxLoveLouis within one year of the purchase date and follow the process stated in the LuxLoveLouis Authentication Guarantee Policy.

LuxLoveLouis may request order details, clear item photos, authentication documentation, written third-party findings, return inspection, and any other information reasonably needed to review the claim.

If the main listed item is determined to be non-authentic through a validated review process accepted by LuxLoveLouis, LuxLoveLouis will provide a refund of the purchase price actually paid for the main listed item, subject to return of the item.

The item must be returned to LuxLoveLouis before any refund is issued. The returned item must be the same item sold by LuxLoveLouis and must be returned in the same condition in which it was sold, without alteration, repair, damage, part removal, part replacement, or material condition change. Ordinary handling for inspection or authentication review does not, by itself, void the authenticity review process.

Shipping charges, shipping insurance, optional service fees, payment-plan fees, authentication fees, rush fees, processing fees, and other non-item charges are not included in the refund unless required by law or expressly stated in writing.

Auction Purchases and Live Sale Purchases are final and binding. A Bid submitted during an Auction and a “SOLD,” “MINE,” or analogous claim comment submitted during a Live Sale represent binding, irrevocable agreements to purchase the Item. These agreements cannot be canceled or rescinded due to platform lag, comment visibility issues, timestamp discrepancies on the Customer’s device, misunderstanding of Auction or Live Sale processes, or buyer’s remorse.

Payment Plan Purchases are final sale and are governed by the LuxLoveLouis Payment Plan Terms & Client Agreement. Deposits, installments, extension fees, and related payments are non-refundable except where required by law or expressly provided under written LuxLoveLouis policies.

The Customer agrees not to bypass this final sale policy through chargebacks, unauthorized disputes, or payment reversals. Any such attempt violates these Terms and may result in immediate account termination, forfeiture, blacklisting, collections activity, and pursuit of legal remedies as permitted by applicable law.

By completing any Purchase through LuxLoveLouis, the Customer affirms that they understand and accept the final sale policy, the item-level authentication scope, and the packaging/inclusion limitations stated in these Terms and the Authentication Guarantee Policy.

Auction and Live Sale Terms, Bidding Rules, and Customer Obligations

LuxLoveLouis conducts Auctions and Live Sales as specialized selling formats designed to provide real-time access to luxury merchandise. By participating in an Auction or Live Sale, the Customer acknowledges and agrees that all Bids and claim comments submitted through these channels may constitute binding, enforceable purchase commitments.

Participation in Auctions and Live Sales is limited to individuals who are at least eighteen (18) years of age and legal residents of the United States unless LuxLoveLouis provides written authorization otherwise.

Every Bid submitted during an Auction and every “SOLD,” “MINE,” or analogous purchase-indicating comment submitted during a Live Sale is final, irrevocable, and legally binding once accepted or confirmed by LuxLoveLouis.

Winning Bids and winning claim comments are determined by platform timestamps and LuxLoveLouis Internal Records. Differences in how comment order appears on a Customer’s device due to internet speed, algorithmic sorting, lag, caching, or platform refresh behavior do not override official timestamp sequence records or LuxLoveLouis’ operational determination.

Winning Bidders and Live Sale claimants must pay for their Items within twenty-four (24) hours of invoice issuance unless LuxLoveLouis explicitly states otherwise in writing. Failure to complete payment within this timeframe constitutes breach of contract and may result in cancellation, administrative fees, account suspension, termination, or denial of future participation in Auctions, Live Sales, or Payment Plans.

Auction and Live Sale Purchases are not eligible for Payment Plan arrangements unless LuxLoveLouis grants written approval in advance. Customers may not attempt to convert a binding Auction or Live Sale obligation into a Payment Plan after the fact.

Auctions and Live Sales occur on dynamic third-party platforms that may experience comment delays, connectivity fluctuations, temporary outages, algorithmic filtering, or visibility issues. These platform conditions are outside LuxLoveLouis’ control and do not invalidate the binding nature of Bids or claim comments.

LuxLoveLouis may restrict payment methods for Auction and Live Sale Purchases to reduce fraud risk. Only payment methods expressly authorized by the invoice or announced by LuxLoveLouis may be used.

Customers are prohibited from engaging in behavior that interferes with Auction or Live Sale integrity, including submitting Bids without intent or ability to pay, artificially inflating or suppressing Bids, coordinating with others to manipulate outcomes, harassing staff or participants, creating duplicate accounts, or attempting to influence LuxLoveLouis’ decisions through threats, pressure, or misinformation.

If the Customer fails to complete payment within the required deadline, LuxLoveLouis may cancel the transaction, relist the Item, charge administrative fees where permitted, terminate bidding or purchasing privileges, initiate collection activity if damages occur, and permanently blacklist the Customer from future LuxLoveLouis services.

Right to Refuse Service, Cancel Transactions, and Terminate Accounts

LuxLoveLouis reserves the right, at any time and at its sole discretion, to refuse service, cancel or terminate any transaction, restrict account access, revoke Auction or Live Sale participation, deny Payment Plan eligibility, or remove a Customer or Consignor from LuxLoveLouis services when LuxLoveLouis determines that such action is reasonably necessary to protect its business operations, staff, inventory, Consignors, Customers, or marketplace integrity.

LuxLoveLouis may cancel or refuse any Purchase if fraudulent, suspicious, or unauthorized activity is detected, including mismatched billing information, repeated payment failures, unauthorized card use, unverified payment credentials, inconsistent account data, chargeback threats, or identity discrepancies revealed during verification.

LuxLoveLouis may request additional identification or documentation to verify identity, and failure to comply may result in cancellation or account suspension.

LuxLoveLouis maintains a zero-tolerance policy toward harassment, hostility, manipulation, or abusive conduct directed at staff, Customers, Consignors, or participants in Auctions or Live Sales. Harassment includes threatening language, intimidation, profanity, aggressive demands, defamatory statements, or attempts to pressure LuxLoveLouis into violating its policies.

LuxLoveLouis may cancel or revoke transactions or bidding rights where manipulation or misconduct is identified, including duplicate accounts, bidding manipulation, platform disruption, false claims, abusive chargebacks, or other Bad Faith conduct.

LuxLoveLouis may cancel transactions affected by listing errors, pricing inaccuracies, Item inaccuracies, or other clerical or administrative mistakes identified before shipment. In cases where an Item’s description contains a material error, LuxLoveLouis may cancel the transaction and issue a refund unless doing so conflicts with applicable Payment Plan terms. Minor discrepancies, customary pre-owned characteristics, subjective condition interpretations, packaging concerns, or inclusion concerns do not qualify as material error.

LuxLoveLouis shall not be liable for losses, emotional distress, inconvenience, delay, lost opportunity, or consequential damages arising from service refusal, transaction cancellation, account termination, or denial of access.

Consignment Summary and Agreement Framework

LuxLoveLouis offers consignment services through which third-party owners may submit Items to LuxLoveLouis for authentication review, evaluation, marketing, and sale. All consignment relationships are governed by the LuxLoveLouis Consignment Agreement, a separate binding contract between LuxLoveLouis and the Consignor. This section provides a high-level summary only and does not replace, modify, alter, or override the Consignment Agreement.

By submitting an Item for consignment, the Consignor appoints LuxLoveLouis as a selling agent authorized to review, photograph, evaluate, market, display, price, promote, and sell the Item across any LuxLoveLouis sales channel, including Buy-Now listings, Auctions, Live Sales, and other authorized sales channels.

Consignors retain legal ownership of their Item until the Item is sold to a Buyer unless LuxLoveLouis separately purchases the Item through an approved buyout. LuxLoveLouis does not take title to Consigned Items solely by accepting them for consignment.

Consignors warrant that they are the lawful owners of Consigned Items, that Items are authentic to the best of their knowledge, that Items are free of legal claims or restrictions, and that they have full authority to enter into the Consignment Agreement.

LuxLoveLouis may refuse, return, exclude, or decline to list Items submitted for consignment if authenticity concerns arise, if the Item fails to meet LuxLoveLouis’ quality standards, if packaging or inclusions create uncertainty, or if the Item poses operational, reputational, legal, or compliance risk.

Consigned Items are evaluated using the same general standards applied to LuxLoveLouis-owned merchandise. However, LuxLoveLouis is not responsible for inaccurate or incomplete information provided by Consignors, including undisclosed prior repairs, alterations, damage, scent exposure, ownership history, packaging history, or inclusion history.

Packaging, collateral, and inclusions submitted with Consigned Items are not automatically treated as authentic, complete, original, or original to the Item. LuxLoveLouis may visually review these materials for listing accuracy only and may include, exclude, return, or disregard packaging, collateral, or inclusions in accordance with the Consignment Agreement.

Consignors are solely responsible for their own tax obligations arising from consignment payouts or sale proceeds. LuxLoveLouis may issue tax forms or reporting documentation where required by applicable law.

For Buyers, Consigned Items carry the same final sale, authentication, condition, packaging, inclusion, and shipping rules as Items owned by LuxLoveLouis. Purchasers of Consigned Items acquire no rights against the Consignor, and all Customer-facing obligations relating to shipping, condition disclosures, payment requirements, and dispute handling fall under LuxLoveLouis’ transaction framework.

Customer Responsibilities

By accessing LuxLoveLouis’ website, participating in Auctions or Live Sales, completing a Buy-Now Purchase, entering a Payment Plan, submitting an Item for consignment, or engaging in any communication or transaction with LuxLoveLouis, the Customer or Consignor agrees to uphold the responsibilities outlined in this section.

The Customer is responsible for ensuring that all information provided to LuxLoveLouis, including name, billing information, shipping address, contact email, phone number, and payment method details, is accurate, complete, and current.

The Customer is responsible for reviewing all Item photographs, condition disclosures, measurements, descriptions, pricing information, packaging/inclusion disclosures, and relevant policy terms before completing any Purchase.

The Customer agrees to monitor their email, including spam and promotional folders, for communication from LuxLoveLouis, including invoices, payment reminders, verification requests, shipping updates, Auction results, Live Sale confirmations, Payment Plan notices, and policy updates.

For participation in Auctions and Live Sales, the Customer is responsible for maintaining a stable internet connection, functional device, and platform access. LuxLoveLouis is not responsible for technical issues experienced on the Customer’s device, including comment delays, audio or video interruptions, buffering, or platform visibility discrepancies.

The Customer is responsible for completing payment within the required timeframes associated with their purchase type. Payment failures resulting from insufficient funds, expired cards, fraud holds, bank declines, or failure to verify identity do not alter contractual deadlines.

The Customer agrees to maintain professional and respectful conduct toward LuxLoveLouis staff, other Customers, Consignors, and Auction or Live Sale participants.

The Customer agrees not to engage in fraudulent, deceptive, or manipulative conduct, including duplicate accounts, false Bids, SOLD comments without intent to pay, false information, chargeback abuse, or attempts to circumvent LuxLoveLouis policies.

The Customer is responsible for securing their payment accounts, login credentials, devices, and communication channels. LuxLoveLouis is not liable for unauthorized activity arising from compromised devices, shared passwords, phishing schemes, weak security practices, or third-party access to Customer accounts.

Prohibited Conduct

The Customer, User, Buyer, Bidder, or Consignor agrees not to engage in conduct that harms LuxLoveLouis’ business, staff, Customers, Consignors, inventory, platforms, or marketplace integrity.

Prohibited conduct includes fraudulent activity, payment manipulation, chargeback abuse, false claims, unauthorized use of payment methods, impersonation, altered documentation, intentionally incorrect billing or shipping information, duplicate accounts, or efforts to conceal identity.

Prohibited conduct also includes Auction or Live Sale manipulation, including false Bids, claim comments without intent or ability to pay, coordinated bidding behavior, disruptive comments, account stacking, harassment, or attempts to influence outcomes through coercion, threats, or misinformation.

The Customer is prohibited from harassing, threatening, intimidating, defaming, or abusing LuxLoveLouis staff, other Customers, Consignors, or Auction/Live Sale participants.

The Customer is prohibited from attempting to negotiate unauthorized exceptions through informal communication channels, including direct messages, social media comments, live-stream chat, or text messages.

The Customer is prohibited from tampering with or interfering with LuxLoveLouis’ technological systems, website, live-stream tools, auction systems, payment systems, or digital infrastructure.

Consignors are prohibited from submitting counterfeit, stolen, altered, legally restricted, or misrepresented goods for consignment. Submission of fraudulent goods may result in termination of the consignment relationship, denial of future services, fees under the Consignment Agreement, referral to law enforcement, or other remedies.

The Customer is prohibited from using LuxLoveLouis’ content, including photographs, listing descriptions, marketing text, branding, videos, or digital materials, for unauthorized reproduction, resale, copying, or commercial use.

Any violation of this section may result in transaction cancellation, account termination, forfeiture of purchasing privileges, prohibition from Auctions and Live Sales, denial of Payment Plan eligibility, collection activity, or legal action as permitted by law.

Chargebacks, Payment Disputes, and Internal Records Authority

All Purchases made through LuxLoveLouis, whether by Buy-Now checkout, Auction participation, Live Sale claiming, Payment Plan enrollment, invoice payment, or purchase of a Consigned Item, are final sale and may not be challenged, reversed, or disputed through unauthorized chargebacks or payment reversals for reasons inconsistent with these Terms.

Submitting a Bid in an Auction or a “SOLD,” “MINE,” or analogous claim comment during a Live Sale constitutes a binding purchase obligation if confirmed by LuxLoveLouis. Payment Plan Purchases are governed by the LuxLoveLouis Payment Plan Terms & Client Agreement.

In the event of a payment dispute, LuxLoveLouis may rely on its Internal Records, including platform-generated timestamps, comment logs, bidding activity, payment processor data, communication transcripts, device and IP records, authentication documentation, shipping scans, delivery confirmations, and other transaction data.

Unauthorized chargebacks may constitute a material breach of contract. Filing a chargeback contrary to these Terms may result in account termination, forfeiture of purchasing privileges, cancellation of pending transactions, denial of future purchases, collections activity, and recovery of outstanding amounts, fees, and damages as permitted by law.

If a Customer initiates a chargeback relating to a Payment Plan Purchase, LuxLoveLouis may enforce remedies available under the Payment Plan Agreement, including cancellation, forfeiture as permitted by the written agreement, relisting of the Item, and denial of future Payment Plan eligibility.

If a Customer initiates a chargeback relating to a Consigned Item, LuxLoveLouis may freeze or delay the associated Consignor payout while the dispute is reviewed. LuxLoveLouis is not financially responsible for Customer-initiated chargebacks involving Consigned Items except as expressly provided under the Consignment Agreement or applicable law.

The Customer agrees that any dispute or concern regarding a transaction must first be communicated directly to LuxLoveLouis through official communication channels. Chargebacks may not be used as retaliation, negotiation leverage, or a method to avoid purchase obligations.

LuxLoveLouis reserves the right to submit Internal Records, communication logs, purchase history, comment timestamps, and payment data to financial institutions, arbitration entities, legal authorities, or payment processors to respond to chargebacks or fraud claims.

Intellectual Property Rights and Brand Disclaimer

All content created, displayed, or published by LuxLoveLouis, including Item photographs, videos, Live Sale recordings, Auction displays, written descriptions, authentication notes, marketing assets, graphics, logos, digital layouts, and data compilations, is the property of LuxLoveLouis LLC or used under authorized rights and is protected by applicable copyright, trademark, and intellectual property laws.

Customers and third parties are prohibited from reproducing, copying, modifying, downloading, distributing, or using LuxLoveLouis content for commercial purposes without LuxLoveLouis’ prior written consent.

The Customer is granted a limited, revocable, non-transferable license to view LuxLoveLouis content solely for browsing, evaluating, or purchasing Items. This limited license does not authorize use of LuxLoveLouis content for competitive resale listings, social media marketing, authentication challenges, or commercial/public-facing purposes.

By participating in Auctions or Live Sales, the Customer acknowledges that LuxLoveLouis may film, record, display, store, or publicly share portions of these interactions, including comment logs, timestamps, and footage. Participation constitutes consent to such recording and use for marketing, training, promotion, enforcement, or archival purposes without compensation.

Consignors grant LuxLoveLouis a royalty-free license to photograph, describe, promote, and market Consigned Items across LuxLoveLouis platforms or third-party marketplaces. Photographs, descriptions, and marketing materials created during the consignment process remain the intellectual property of LuxLoveLouis unless otherwise agreed in writing.

LuxLoveLouis operates as an independent luxury resale and consignment business and is not affiliated with, endorsed by, sponsored by, or associated with any designer brand whose Items appear in its marketplace. All brand names, model names, logos, pattern names, trademarks, and related intellectual property referenced by LuxLoveLouis remain the property of their respective owners. References to brand names are made solely to identify Items for resale.

LuxLoveLouis does not claim to represent, authenticate on behalf of, or provide manufacturer-backed guarantees for any luxury brand. Any authentication review performed by LuxLoveLouis or by a trusted third-party authentication company is independent and is not affiliated with, sponsored by, endorsed by, or certified by any designer brand unless expressly stated in writing.

No Customer may use LuxLoveLouis’ name, business identity, branding, trademarks, or content in a manner that may cause confusion, misrepresentation, brand dilution, or false association.

Privacy and Data Security

LuxLoveLouis collects, stores, processes, and uses Customer and Consignor information in accordance with its Privacy Policy, which is incorporated into these Terms by reference.

LuxLoveLouis may collect information including Customer name, contact details, billing and shipping addresses, payment information, device identifiers, IP addresses, authentication data, communication transcripts, purchase history, bidding activity, claim comment records, consignment details, and documentation submitted during identity verification.

This information may be used for transaction fulfillment, authentication review, fraud prevention, order communication, account management, Auction and Live Sale processing, Payment Plan administration, internal analytics, legal compliance, customer support, and business operations.

LuxLoveLouis uses commercially reasonable security measures designed to safeguard information against unauthorized access, loss, misuse, alteration, or disclosure. However, no digital system can be guaranteed fully secure, and LuxLoveLouis does not warrant that unauthorized access, data breaches, or technological vulnerabilities will never occur.

The Customer is responsible for maintaining the confidentiality and security of their accounts, login credentials, passwords, devices, payment accounts, email access, and communication channels.

LuxLoveLouis may disclose Customer or Consignor information when required by law; to comply with subpoenas, court orders, or regulatory demands; to prevent fraud or abuse; to protect LuxLoveLouis’ rights; or to facilitate legitimate business operations through trusted third-party service providers such as payment processors, authentication companies, shipping carriers, and digital infrastructure vendors.

Disclaimer of Warranties

All Items offered for sale by LuxLoveLouis, whether acquired directly by LuxLoveLouis or submitted by a Consignor, are reviewed, inspected, and evaluated based on available information, industry standards, internal expertise, and/or third-party authentication support when applicable.

All Items are sold strictly “as described” and “as shown.” To the fullest extent permitted by law, LuxLoveLouis disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, suitability, aesthetic expectations, long-term performance, repairability, or future condition.

The Customer acknowledges that Items sold by LuxLoveLouis are pre-owned unless explicitly stated otherwise and that natural signs of wear do not constitute defects. Such wear may include patina development, scuffing, exterior or interior wear, glazing variation, stitching irregularities, scent transfer, hardware rubbing, strap softening, structural changes, or other characteristics consistent with prior ownership.

Condition assessments such as “Like New,” “Excellent,” “Very Good,” “Good,” or “Fair” reflect LuxLoveLouis’ professional judgment at the time of listing and do not constitute warranties regarding the Customer’s personal interpretation of condition.

Photographs and videos are intended to represent the Item accurately; however, variations in lighting, screen calibration, camera quality, and digital rendering may cause differences in appearance. Such variations are normal and shall not be treated as misrepresentation.

LuxLoveLouis does not guarantee compatibility, repairability, refurbishability, or acceptance of Items by any third-party repair service, brand boutique, or designer house. Many luxury brands limit or refuse servicing of Items purchased through resale channels.

LuxLoveLouis does not guarantee the performance, acceptance, or continued availability of any third-party authentication company, authentication method, authentication technology, brand database, repair service, boutique service, or designer house review. No authentication process is infallible, and LuxLoveLouis shall not be liable for limitations arising from evolving brand manufacturing standards, incomplete historical records, technological limits, counterfeit production advancements, or third-party authentication methodology changes, except as expressly provided under LuxLoveLouis’ written Authentication Guarantee Policy.

LuxLoveLouis does not warrant uninterrupted or error-free access to its website, Auction systems, Live Sale platforms, payment processors, digital infrastructure, or communication tools. Platform interruptions, Live Sale streaming delays, Auction comment lag, and third-party technology failures do not constitute grounds for claim, cancellation, refund, or dispute.

No verbal statements, social media interactions, live-stream commentary, messages, or informal communications create or modify any warranty unless explicitly confirmed in a written instrument executed by LuxLoveLouis.

Limitation of Liability

To the fullest extent permitted by applicable law, LuxLoveLouis, its owners, officers, employees, representatives, agents, affiliates, successors, and assigns shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to any transaction, interaction, or service provided by LuxLoveLouis.

This includes damages relating to lost profits, emotional distress, inconvenience, loss of opportunity, reputation damage, resale-value differences, inability to secure an Item, Customer dissatisfaction with condition, or expectations relating to packaging, collateral, or inclusions.

All Item descriptions, photographs, condition disclosures, authentication assessments, and representations made by LuxLoveLouis are provided in good faith based on available information at the time of listing. LuxLoveLouis shall not be liable for natural variations in pre-owned or vintage Items, including patina development, minor scuffs, wear consistent with age, structural softening, scent transfer, or hardware discoloration.

LuxLoveLouis shall not be responsible for delays, errors, losses, or damages caused by third-party service providers, including shipping carriers, customs authorities, payment processors, social media platforms, live-stream technologies, auction hosts, authentication companies, or digital infrastructure providers.

LuxLoveLouis shall not be liable for loss, theft, misdelivery, damage, or failure of delivery caused by the carrier or third parties after the applicable carrier scan or delivery confirmation, except as expressly provided under an applicable insurance claim process, written LuxLoveLouis policy, or applicable law.

With respect to Consigned Items, LuxLoveLouis’ responsibility is limited to the obligations set forth in the Consignment Agreement.

LuxLoveLouis shall not be liable for unauthorized account activity, payment misuse, or fraudulent transactions resulting from Customer negligence, including failure to secure devices, passwords, payment methods, or accounts.

In any case where LuxLoveLouis is found liable, the Customer agrees that LuxLoveLouis’ total aggregate liability shall not exceed the actual purchase price paid by the Customer for the Item at issue, excluding taxes, shipping fees, Payment Plan fees, consignment fees, administrative fees, or other ancillary charges, except where prohibited by law or expressly provided under written LuxLoveLouis policies.

Binding Arbitration, Governing Law, and Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to any Purchase, Auction, Live Sale, Payment Plan, consignment transaction, communication, Item representation, shipment, delivery, chargeback, account termination, or use of LuxLoveLouis services shall be resolved through binding arbitration on an individual basis, except where prohibited by law.

This arbitration agreement is governed by the Federal Arbitration Act and is intended to be interpreted broadly. The Customer and Consignor agree that arbitration shall be the exclusive forum for resolving disputes, except to enforce arbitration awards or seek injunctive/equitable relief where permitted.

Arbitration shall be administered by a reputable arbitration provider, such as the American Arbitration Association or JAMS, using applicable commercial rules except where those rules conflict with these Terms or applicable law. Arbitration shall occur in Charleston, South Carolina, unless LuxLoveLouis elects to permit virtual arbitration.

The Customer and Consignor waive the right to a trial by jury. They also waive the right to participate in any class action, collective action, private attorney general action, consolidated arbitration, or other representative proceeding. All claims must be brought individually and not on behalf of any class or group.

In evaluating any dispute, LuxLoveLouis may submit Internal Records, including timestamps, bidding data, SOLD comment logs, communication transcripts, payment processor records, IP/device signatures, authentication notes, and shipping documentation.

Before initiating arbitration, the Customer or Consignor must first provide written notice to LuxLoveLouis describing the dispute, the facts giving rise to it, and the requested resolution. LuxLoveLouis may attempt to resolve the dispute informally. If the parties are unable to reach resolution within thirty (30) days, arbitration may proceed.

Nothing in this section prohibits LuxLoveLouis from seeking injunctive or equitable relief for intellectual property violations, unauthorized use of LuxLoveLouis content, fraud prevention, or enforcement of arbitration rights.

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict-of-law principles. To the extent any claim is found not to be subject to arbitration, such claim shall be resolved exclusively in the courts located in Charleston County, South Carolina, and the Customer and Consignor consent to the personal jurisdiction of those courts.

This arbitration clause survives account termination, forfeiture, transaction completion, consignment conclusion, alleged breaches, modifications to these Terms, and the end of the parties’ relationship.

Modifications, Updates, and Notice Procedures

LuxLoveLouis reserves the right to modify, amend, update, or replace these Terms, the Payment Plan Agreement, the Consignment Agreement, the Privacy Policy, or related operational policies at any time and at its sole discretion.

Revised Terms will be posted on the LuxLoveLouis website, and the “Last Updated” date will be modified accordingly. Updates become effective upon posting unless otherwise specified. Continued use of LuxLoveLouis services constitutes acceptance of the updated Terms.

LuxLoveLouis may, but is not obligated to, notify Customers or Consignors of updates via email, invoice footer, website announcement, platform notice, social media, or other reasonable methods. Failure to receive or review such communications does not relieve the Customer or Consignor of obligations under the updated Terms.

In the event modifications materially affect the obligations or rights of a Customer currently enrolled in a Payment Plan, LuxLoveLouis may elect to apply the prior version of the Terms to the active Payment Plan or may require the Customer to accept updated terms as a condition of continuing the Payment Plan, subject to applicable law.

For consignment relationships, modifications do not retroactively alter the rights and obligations defined in a previously executed Consignment Agreement unless required by law or unless the Consignor and LuxLoveLouis mutually agree in writing.

LuxLoveLouis may implement immediate modifications without advance notice when necessary to comply with legal directives, protect security, respond to fraudulent or abusive behavior, or maintain the integrity of Auctions, Live Sales, Payment Plans, or consignment operations.

Communications from LuxLoveLouis shall be deemed delivered when sent to the email address, platform inbox, phone number, or communication channel associated with the Customer or Consignor. The Customer and Consignor are responsible for maintaining active and monitored contact information.

Entire Agreement, Severability, and Contractual Integration

These Terms, together with the LuxLoveLouis Payment Plan Terms & Client Agreement, the LuxLoveLouis Consignment Agreement, the Privacy Policy, the Authentication Guarantee Policy, any written amendments issued by LuxLoveLouis, and any additional policies expressly incorporated by reference, constitute the entire and complete agreement between the Customer or Consignor and LuxLoveLouis regarding transactions, services, and interactions covered by this Agreement.

This integrated legal framework supersedes prior or contemporaneous versions of these Terms, previous written policies, and all verbal statements, representations, promises, discussions, or assurances made through any communication channel, including live-stream interactions, social media messages, direct messages, text messages, emails, or informal discussions.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to law by a court or arbitrator of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with an enforceable term that most closely reflects the parties’ original intent while maintaining legal compliance.

No waiver of any right or provision under these Terms shall be deemed a waiver of any other right or provision, nor shall any waiver constitute a continuing waiver unless expressly stated in writing by LuxLoveLouis.

The Customer and Consignor may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without LuxLoveLouis’ prior written consent. LuxLoveLouis may assign or transfer its rights and obligations in connection with a sale, merger, restructuring, acquisition, or business transition.

All rights, obligations, warranties, limitations, disclaimers, enforcement provisions, arbitration requirements, liability limitations, final sale rules, authentication limitations, packaging/inclusion disclaimers, shipping rules, consignment disclaimers, and behavioral obligations contained in these Terms shall survive completion of any transaction, expiration of any Payment Plan, shipment or delivery of any Item, termination of any consignment relationship, closure of any account, or modification of these Terms.

By accessing LuxLoveLouis services, completing a Purchase, entering a Payment Plan, participating in Auctions or Live Sales, or submitting an Item for consignment, the Customer or Consignor acknowledges that they have read, understood, and agreed to the entirety of these Terms and that this Agreement represents the full and exclusive expression of the parties’ rights and obligations.

Contact Information

Questions regarding these Terms, purchases, authentication inquiries, payment plans, consignment matters, or policy questions should be directed to:

LuxLoveLouis LLC
Email: LuxLoveLouis@gmail.com
Website: www.LuxLoveLouis.com