Effective Date:

These updated Terms and Conditions are effective as of June 10, 2025.

Notification:

We remain committed to transparency and wish to inform you that our Terms and Conditions have been updated solely to enhance clarity, readability, and overall organization. There are no significant substantive changes affecting your current rights or obligations.

Transparency Statement:

“Our Terms and Conditions have been updated effective June 1, 2025, to improve readability, structure, and clarity. These changes do not materially alter your rights or responsibilities but provide a more user-friendly experience.”

LuxLoveLouis LLC – Instagram Stories Timed Auctions

Participation Eligibility

Participants in LuxLoveLouis Instagram Stories Timed Auctions must be at least 18 years of age and located within the United States. By submitting a bid, participants confirm eligibility and explicitly agree to abide by all terms and conditions associated with LuxLoveLouis’s auction processes.

Auction Procedure

LuxLoveLouis conducts timed auctions through Instagram Stories, providing details of auction items, minimum bid increments, and bidding timelines clearly within each story post. Participants place bids by submitting their offer amount through direct message (DM) within the clearly specified timeframe. Each timed auction has a clearly indicated start and end time, and bids submitted outside the stated timeframe will not be considered.

Minimum Bid Increments

LuxLoveLouis clearly specifies minimum bid increments for each auction item. Participants must adhere strictly to the stated increments to ensure valid bid consideration. Bids not meeting the increment criteria may be deemed invalid.

Binding Nature of Bids

All bids submitted through Instagram Stories are legally binding commitments. Participants acknowledge that placing a bid indicates explicit agreement and obligation to purchase the auction item if their bid is declared the winning bid at the close of the auction period.

Winning Bid Determination

The highest valid bid received within the clearly stated auction timeframe will be declared the winning bid. LuxLoveLouis will promptly notify the winning bidder via direct message (DM) on Instagram, and the winner must acknowledge and respond within 24 hours to finalize the transaction.

Payment Obligations

Winning bidders must complete payment within 24 hours following notification from LuxLoveLouis. Payment methods accepted include major credit and debit cards. LuxLoveLouis explicitly does not accept PayPal for auction transactions.

Non-Purchase Fee for Live Sales & Story Sales

If a customer claims an item as “sold” or wins a bid during live sales or story sales but subsequently fails to complete the purchase, a non-purchase administrative fee of $100 will be applied to their account. This fee covers costs associated with the time spent during the live event, reserving the item from other potential buyers, administrative processing, and remarketing efforts required to re-list the item.

Customers with outstanding non-purchase fees will be restricted from participating in any future sales events until all fees are paid in full. This policy ensures fairness and accountability, preventing loss of opportunity for other interested buyers and protecting the integrity of our sales process.

Item Authenticity

LuxLoveLouis guarantees the authenticity of all auction items. Each item is rigorously authenticated, and authenticity certificates may be requested by the winning bidder, reaffirming LuxLoveLouis’s commitment to transparency and trust.

Buyer Acknowledgment

By participating in LuxLoveLouis Instagram Stories Timed Auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all outlined terms, conditions, and policies specified within this document and cross-referenced LuxLoveLouis policies.

LuxLoveLouis LLC – Silent Bid Policies

Eligibility and Participation

Silent bid participants must be at least 18 years of age and reside within the United States. Submission of a silent bid explicitly confirms participant eligibility and acceptance of LuxLoveLouis’s comprehensive terms and conditions.

Silent Bidding Procedure

Participants may submit confidential bids privately through designated channels, such as Instagram direct messages (DMs) or other official communication methods explicitly stated by LuxLoveLouis. All silent bids must clearly include the bid amount, bidder’s full name, and contact details. LuxLoveLouis will acknowledge receipt of each bid promptly, ensuring clarity and transparency in the bidding process.

Confidentiality of Silent Bids

LuxLoveLouis maintains the strict confidentiality of all silent bids received. Information related to bid amounts, bidder identities, and contact details will not be disclosed publicly or shared with other bidders. This confidentiality policy is central to the integrity and fairness of LuxLoveLouis’s silent bidding process.

Binding Commitment of Silent Bids

All submitted silent bids constitute legally binding commitments to purchase the auction item if declared the winning bid. Participants explicitly acknowledge that submission of a silent bid represents an unconditional agreement and obligation to finalize the purchase transaction should their bid prevail.

Determination of Winning Silent Bid

The highest valid silent bid received by LuxLoveLouis within the clearly defined bidding period will be deemed the winning bid. LuxLoveLouis will communicate directly and privately with the winning bidder to finalize the transaction details. The winning bidder must respond within 24 hours to confirm their purchase and provide payment.

Payment Terms and Obligations

Winning silent bidders are required to complete payment within 24 hours following notification by LuxLoveLouis. Accepted payment methods include all major credit and debit cards. LuxLoveLouis explicitly does not accept PayPal payments for silent bid transactions.

Non-Payment Consequences

Failure to fulfill your payment obligation within the specified 24-hour period without prior approval or explicit arrangement from LuxLoveLouis will result in forfeiture of the auction item. Additionally, a $100 non-payment administrative fee will be assessed. This fee covers costs incurred for holding and reserving the item, administrative processing, remarketing, restocking, and missed sales opportunities due to the item’s unavailability to other interested buyers.

Participants with unpaid administrative fees or repeated non-compliance may be restricted or permanently excluded from future LuxLoveLouis bidding and sales activities. Buyers are strongly encouraged to review LuxLoveLouis’s full Payment Terms and Fees for detailed policies regarding payment responsibilities, late fees, and the consequences of non-payment.

Authenticity and Quality Assurance

LuxLoveLouis LLC guarantees the authenticity and quality of all items offered in silent bids and sales. Each item undergoes a meticulous internal evaluation by LuxLoveLouis’s experienced team. To further assure authenticity and maintain the highest standards, items are additionally verified through trusted third-party professional authentication companies. A Certificate of Authenticity (COA) from these independent experts accompanies each purchase, ensuring complete transparency and buyer confidence in every transaction.

Cross-Referencing Existing Terms

Participants in silent bids explicitly acknowledge that all relevant LuxLoveLouis policies—including but not limited to payment terms, communication protocols, authentication procedures, and forfeiture policies—apply fully to silent bid transactions.

Buyer Acknowledgment

By submitting a silent bid, participants explicitly affirm their understanding of and agreement to all silent bidding policies, obligations, and associated terms and conditions clearly outlined herein and in related LuxLoveLouis policy documents.

LuxLoveLouis LLC – Live Auction Eligibility & Participation

Participant Eligibility

Participants in LuxLoveLouis Live Auctions must be at least 18 years old and legal residents within the United States. Participation explicitly indicates that bidders understand, accept, and comply with all terms and conditions associated with LuxLoveLouis’s auction events.

Residency Requirements

LuxLoveLouis Live Auctions are exclusively available to bidders located within the United States. International bidders are not eligible to participate. All bidders must be able to provide valid proof of residency upon request.

Binding Bids

All bids placed during LuxLoveLouis Live Auctions constitute legally binding agreements. Participants acknowledge and explicitly agree to fulfill all purchase obligations associated with successful bids. LuxLoveLouis reserves the right to pursue available remedies, including fees and future auction exclusions, for any breaches of these obligations.

Participation Conduct

LuxLoveLouis expects all participants to conduct themselves respectfully and professionally during live auction events. Disruptive or inappropriate behavior, including attempts to interfere with bidding procedures or processes, will result in immediate disqualification from current and future auctions.

Verification and Compliance

LuxLoveLouis reserves the right to verify bidder eligibility and compliance with auction terms. Participants may be required to provide identification or additional verification materials at any stage to confirm compliance and maintain auction integrity.

Cross-Referencing of Policies

By participating, bidders explicitly acknowledge and agree to adhere to all related LuxLoveLouis policies, including but not limited to Payment Terms, Late Payment Fees, Anti-Counterfeit measures, and Authenticity Verification procedures.

Buyer Responsibilities

Bidders are responsible for understanding the full scope of LuxLoveLouis auction rules, policies, and obligations before participating. Bidders should thoroughly review auction details and terms, ensuring clear understanding and preparedness to fulfill all responsibilities related to successful auction bids.

Acknowledgment of Auction Terms

Participation in LuxLoveLouis Live Auctions explicitly indicates bidder acknowledgment and acceptance of all terms, eligibility criteria, and compliance requirements detailed within these terms and throughout LuxLoveLouis’s comprehensive policy documentation.

LuxLoveLouis LLC – Live Auction Process & Bidding Rules

Auction Format and Venue

LuxLoveLouis live auctions are conducted exclusively via Instagram Live through our official Instagram account, @LuxLoveLouis. Auction dates and times will be clearly communicated in advance on our official Instagram and website platforms.

Bidding Procedure

Participants must submit their bids clearly in the comment section during the live auction session on Instagram. Bids must be explicitly stated in whole dollar amounts. LuxLoveLouis representatives will acknowledge valid bids promptly during the live broadcast to ensure clarity and transparency.

Minimum Bid Increments

LuxLoveLouis requires minimum bid increments clearly stated at the start of each auction segment:

• Smaller luxury items require a minimum bid increment of $25.
• Larger luxury items require a minimum bid increment of $50.
  Participants must adhere strictly to these increments; failure to do so will render a bid invalid.

Auction Closing Procedure

Each auction item will conclude following a clearly announced 10-second countdown. The highest bid clearly and validly submitted prior to the end of this countdown will be declared the winning bid. LuxLoveLouis maintains sole discretion in determining the exact timing and acceptance of bids based on the Instagram Live platform timestamps.

Winning Bid Notification

Immediately following the conclusion of bidding for each item, LuxLoveLouis will publicly announce the winning bidder and the final bid amount on the Instagram Live broadcast. Winners will receive additional confirmation and payment details via direct message (DM) promptly after auction completion.

Binding Nature of Auction Bids

All bids placed during LuxLoveLouis live auctions are legally binding commitments. Winning bidders are obligated to fulfill the purchase terms without exceptions or conditions. Participants explicitly acknowledge their understanding of and agreement to these binding terms upon submitting any bid during live auctions.

Cross-Referencing Policies

Participants must familiarize themselves and comply with all related LuxLoveLouis policies, including Payment Terms, Fees, Late Payment Consequences, and Item Forfeiture Policies. LuxLoveLouis reserves the right to apply administrative or restocking fees and restrict future participation for bidders who fail to comply with auction obligations.

Auction Transparency and Fairness

LuxLoveLouis prioritizes transparency and fairness throughout the auction process. Participants must adhere strictly to all bidding rules and procedures outlined in this document to ensure equitable opportunities and maintain the integrity of LuxLoveLouis live auction events.

Participant Conduct

Participants are expected to conduct themselves respectfully and professionally during live auctions. Disruptive or inappropriate behavior, such as bid manipulation or interference, will lead to immediate disqualification and potential future participation restrictions.

Acknowledgment

By participating in LuxLoveLouis live auctions, bidders explicitly confirm their understanding and acceptance of these Live Auction Process & Bidding Rules and all associated terms detailed within LuxLoveLouis's comprehensive policies.

LuxLoveLouis LLC – Live Auction Payment & Policies

Payment Requirements

Winning bidders in LuxLoveLouis live auctions are required to finalize payments within 24 hours following the conclusion of the auction. Prompt payment ensures smooth transaction processing and maintains fairness and efficiency for all auction participants and consignors.

Accepted Payment Methods

LuxLoveLouis accepts payments exclusively through major credit and debit card providers. Please note that PayPal payments are explicitly not accepted for auction transactions.

Payment Plan Option

LuxLoveLouis offers an 8-week payment plan as an alternative payment method for auction winners. A non-refundable deposit of 35% of the final auction price is required immediately upon invoice issuance. Remaining payments must be completed within the defined 8-week term.

Late Payments and Fees

Customers who fail to complete payments within the required 24-hour period for immediate payment items or who do not adhere to the agreed-upon LuxLoveLouis LLC 8-week payment plan terms for auction items or standard purchases will incur a late fee of $50 per week, commencing after a 3-day grace period. This late fee must be paid each subsequent Monday, for a maximum of three weeks.

If a required weekly payment of $50 is not received by LuxLoveLouis on or before each Monday, and there has been no explicit communication or approved alternative arrangement, it will be deemed as an indication that the customer no longer intends to complete the purchase. At this point, the item will be automatically forfeited and returned to LuxLoveLouis’s inventory for resale.

Furthermore, even if partial payments are made, failure to complete all outstanding payments within the allowed three-week late-payment period beyond the original 8-week plan duration will result in forfeiture of the item. LuxLoveLouis LLC reserves the right to relist and resell forfeited items immediately.

We strongly encourage customers to communicate proactively if experiencing payment delays, to avoid forfeiture and potential additional administrative fees.

Forfeiture and Relisting Policy

If payment obligations are not met according to the established timelines and without explicit approval from LuxLoveLouis, the winning bidder forfeits their claim to the auctioned item. LuxLoveLouis reserves the right to immediately relist the forfeited item for future sale. All payments previously made toward forfeited items are non-refundable.

Anti-Counterfeit Enforcement

LuxLoveLouis maintains strict policies against counterfeit goods. Items suspected or found to be counterfeit will incur a $275 Counterfeit Item Processing Fee, covering authentication and return shipping costs. LuxLoveLouis rigorously authenticates each item prior to auction to uphold marketplace integrity.

Authenticity Guarantee

LuxLoveLouis guarantees that every item auctioned is authentic. Items undergo comprehensive authentication using advanced verification technologies and independent third-party authentication services. Authenticity certificates may be requested by buyers to affirm this commitment.

Administrative and Reinstatement Fees

Participants failing to fulfill auction obligations may be required to pay a $100 administrative reinstatement fee to participate in future LuxLoveLouis auctions, live sales, or related activities. Repeated non-compliance may result in permanent restrictions from all future sales events and auctions.

Licenses and Certifications

LuxLoveLouis operates under valid and current licenses and certifications, including:

• Resale License: SID 9410663
• Business License: LIC047800
• Auctioneer License: AUC.4956
  These licenses reflect LuxLoveLouis’s compliance with local, state, and federal auction regulations.

Participant Communication

LuxLoveLouis ensures proactive and transparent communication with all auction participants regarding payment obligations, auction outcomes, policy enforcement, and administrative processes. Participants are encouraged to promptly communicate any payment issues or questions directly to LuxLoveLouis customer support.

Participant Acknowledgment

By bidding and participating in LuxLoveLouis live auctions, participants explicitly acknowledge their understanding, acceptance, and compliance with all terms, conditions, and policies detailed herein and within related LuxLoveLouis policy documents.

LuxLoveLouis LLC – International Sales & Customs Policies

Eligibility for International Sales

LuxLoveLouis offers international sales selectively and reserves the right to determine eligibility for such transactions. Buyers located outside the United States must explicitly confirm acceptance of these international sales and customs policies before completing a purchase.

Customs Duties and Taxes

International buyers explicitly acknowledge their sole responsibility for all customs duties, taxes, VAT, or additional import fees levied by their country’s governmental authorities. LuxLoveLouis is not liable for these charges and cannot predict or influence the amount or applicability of these additional fees. Additionally, consignors shipping items to LuxLoveLouis from outside the United States are solely responsible for any duties, customs fees, or taxes associated with importing these items into the United States. LuxLoveLouis will not cover or reimburse these fees.

Compliance with International Import Regulations

International buyers must ensure full compliance with all import regulations and customs laws applicable to their country. LuxLoveLouis is not responsible for any delays, seizures, or additional fees resulting from non-compliance with importation rules and regulations.

Shipping and Insurance

LuxLoveLouis ships international orders through reputable shipping carriers with tracking capabilities. Standard shipping charges apply, with optional additional insurance coverage available at the buyer's expense. Buyers wishing to add insurance coverage beyond standard offerings must explicitly request and pay for this service prior to shipment.

Shipping Documentation

LuxLoveLouis accurately declares all international shipments' content and value, in compliance with international shipping regulations. LuxLoveLouis will not falsely represent the contents, value, or purpose of shipments for customs purposes under any circumstances.

Payment Methods for International Transactions

Payments for international transactions must be completed using major credit or debit cards. LuxLoveLouis explicitly does not accept PayPal payments for international transactions.

Currency and Exchange Rates

All transactions with LuxLoveLouis are processed in U.S. Dollars (USD). International buyers accept responsibility for any exchange rate fluctuations, conversion fees, or related charges applied by their bank or financial institution.

Returns and Refunds for International Sales

All international sales are considered final. Due to complexities involved in international customs processes, LuxLoveLouis explicitly does not accept returns or issue refunds for international purchases.

Authenticity and Quality Assurance

LuxLoveLouis guarantees the authenticity of all items sold internationally. Each item undergoes meticulous authentication procedures. Authenticity certificates can be requested electronically to further verify and ensure buyer confidence.

Lost or Damaged International Shipments

LuxLoveLouis is not liable for lost or damaged packages once transferred to international shipping carriers. Buyers are encouraged to purchase adequate shipping insurance to protect against such potential risks. LuxLoveLouis commits to providing tracking information promptly upon shipment to aid buyers in monitoring their packages.

Buyer Communication

LuxLoveLouis proactively communicates all relevant shipment details, tracking information, and updates to international buyers. Buyers must promptly communicate any shipment or customs-related issues to LuxLoveLouis to facilitate timely resolutions.

Buyer Acknowledgment

By engaging in international transactions with LuxLoveLouis, buyers explicitly acknowledge understanding, agreement, and compliance with all terms, conditions, and policies detailed herein and throughout LuxLoveLouis's comprehensive policy documents.

LuxLoveLouis LLC – Shipping, Handling, and Insurance Policies

Shipping Method and Carriers

LuxLoveLouis utilizes reputable shipping carriers to provide safe, timely, and reliable delivery of purchased items. Domestic shipments are primarily conducted through USPS Priority Mail or comparable services that provide tracking capabilities and standard insurance coverage.

Handling and Processing Times

LuxLoveLouis commits to processing and shipping items promptly after receiving confirmed payment, typically within 1-3 business days. Buyers will receive immediate notification and tracking information upon shipment of their order.

Standard Shipping Insurance

All shipments from LuxLoveLouis include standard insurance coverage provided by the shipping carrier, typically covering packages valued up to $100. LuxLoveLouis explicitly disclaims responsibility for any lost, damaged, or delayed shipments once packages are transferred to the shipping carrier.

Additional Insurance Coverage

Buyers have the option to purchase additional insurance coverage beyond the standard $100 limit. LuxLoveLouis strongly recommends considering additional coverage for higher-value items. Buyers must explicitly request and pay for supplementary insurance before shipment.

Lost or Damaged Shipments

In the event of loss or damage during shipping, buyers must promptly report the issue directly to the shipping carrier. LuxLoveLouis will assist in providing necessary documentation and evidence required by the carrier for claim processing, but will not assume responsibility or liability for claim outcomes.

International Shipping Limitations

LuxLoveLouis ships internationally on a selective basis. International buyers assume responsibility for all customs duties, taxes, and related import fees. LuxLoveLouis disclaims liability for international shipping delays, customs seizures, or additional charges related to customs processing.

Shipping Address Accuracy

Buyers are responsible for providing accurate and complete shipping addresses at the time of purchase. LuxLoveLouis will not assume responsibility or liability for delays, additional shipping costs, or losses resulting from incorrect or incomplete address information provided by buyers.

Returns Due to Undeliverable Packages

Packages returned to LuxLoveLouis as undeliverable due to incorrect addresses or recipient refusal will be subject to additional shipping and handling charges for reshipment. LuxLoveLouis will contact buyers to confirm reshipment arrangements and payment of associated fees.

Shipping Costs and Fees

All applicable shipping and handling charges are clearly communicated at the point of sale. Shipping charges include carrier fees, packaging materials, and administrative handling costs. Buyers explicitly acknowledge and accept these shipping fees upon completing their purchase transactions.

Communication and Tracking

LuxLoveLouis proactively provides buyers with shipment tracking numbers and status updates. Buyers are encouraged to utilize provided tracking information to monitor their shipment's progress and promptly report any discrepancies or delivery issues to LuxLoveLouis.

Buyer Acknowledgment

By purchasing items from LuxLoveLouis, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all shipping, handling, and insurance policies detailed within this document and related comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Returns, Refunds & Exchange Policies

Final Sale Policy

LuxLoveLouis explicitly operates under a final sale policy. All sales, whether through auctions, direct sales, Instagram Stories, or silent bids, are final. LuxLoveLouis does not offer refunds, exchanges, or returns for items once the purchase transaction has been completed.

Exceptions and Errors

Exceptions to the final sale policy may be considered solely at LuxLoveLouis’s discretion, primarily in the rare event of errors in item description or authenticity issues conclusively verified by LuxLoveLouis. In such exceptional cases, the buyer must promptly notify LuxLoveLouis within 48 hours of receiving the item to initiate an evaluation and resolution process.

Authenticity Guarantee

LuxLoveLouis rigorously authenticates each item before sale. If authenticity is legitimately questioned after purchase, buyers must submit a detailed written request for review, accompanied by supporting professional authentication documentation, within 48 hours of receiving the item. LuxLoveLouis will conduct a thorough review and respond with appropriate resolution steps.

​​Item Description Accuracy, Buyer Responsibility, and Non-Purchase Fee

LuxLoveLouis LLC provides detailed, accurate descriptions and high-quality images for all items listed, including those offered through website listings, live sales, and story sales. All items offered are pre-owned, and therefore may exhibit typical signs of previous use or wear.

Buyers hold sole responsibility for thoroughly reviewing item details, descriptions, and images prior to completing any transaction.

During live sales, story sales, or any other sales events, buyers are encouraged and expected to request additional condition callouts, detailed descriptions, or further images if they require more information before placing a bid, committing to purchase, or verbally stating “sold.” LuxLoveLouis LLC will gladly accommodate such requests to ensure complete transparency.

By bidding, stating “sold,” or verbally committing to a purchase, buyers explicitly agree to and accept the item’s condition as described and displayed during the sale. LuxLoveLouis LLC disclaims any liability for misunderstandings, oversights, or failure by buyers to request additional information prior to confirming their purchase.

Non-Purchase Fee: If a buyer verbally commits to purchase an item by placing a bid or saying “sold” during any sales event but subsequently fails to complete the purchase, a non-purchase administrative fee of $100 will be charged. This fee compensates LuxLoveLouis LLC for costs incurred due to reserving the item, administrative handling, restocking, and remarketing efforts. The fee must be paid in full before the buyer can participate in any future LuxLoveLouis LLC sales events or bidding opportunities.

All sales are considered final based on the condition and descriptions provided at the time of purchase commitment.

Refund Processing

In exceptional cases where refunds are granted by LuxLoveLouis, payments will be refunded through the original payment method within 5-10 business days following resolution approval. Buyers will receive clear communication regarding refund processing timelines and confirmation upon completion.

Return Shipping Responsibility

If LuxLoveLouis explicitly approves an item return due to verified errors or authenticity issues, return shipping costs are typically the responsibility of the buyer unless otherwise specified. Returned items must be shipped securely, insured, and in the original condition and packaging in which they were received.

Refused or Undeliverable Shipments

Shipments refused by buyers or returned as undeliverable will be managed at LuxLoveLouis’s discretion. Buyers are responsible for additional shipping and handling fees required for reshipment or associated restocking fees if reshipment is declined.

Condition for Returns

Any item explicitly approved for return must be returned in exactly the same condition as received, including original packaging, tags, certificates, and accompanying documents. LuxLoveLouis reserves the right to refuse returns or apply additional fees for items returned with missing components, altered conditions, or evidence of use.

Restocking Fees

LuxLoveLouis may apply restocking fees, at its discretion, for items explicitly authorized for return due to buyer error or buyer-requested exceptions. Restocking fees, if applicable, will be clearly communicated and deducted from the refunded amount.

Buyer Communication Obligations

Buyers must promptly and clearly communicate any issues or return requests directly to LuxLoveLouis customer service within the defined timelines. Timely and clear communication facilitates fair, efficient, and transparent resolution processes.

Buyer Acknowledgment

By purchasing from LuxLoveLouis, buyers explicitly acknowledge their understanding of and agreement to all returns, refunds, and exchange policies outlined within this document and related comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Privacy & Data Protection Policies

Commitment to Privacy

LuxLoveLouis LLC is deeply committed to safeguarding the privacy and security of personal information provided by consignors, buyers, and website visitors. This policy clearly outlines how personal information is collected, managed, stored, and utilized by LuxLoveLouis.

Information Collection

LuxLoveLouis collects necessary personal information, including names, addresses, contact information, and payment details, solely for transactional purposes and to enhance customer experiences. Information is collected transparently, with explicit consent provided by users during interactions such as purchasing, consigning, or subscribing to newsletters.

Purpose and Use of Information

Collected personal information is explicitly utilized for transaction processing, consignment management, authentication verification, customer service enhancement, and tailored marketing communications, with the user's consent. LuxLoveLouis does not utilize collected information for purposes beyond clearly communicated transactional and marketing activities.

Information Security Measures

LuxLoveLouis employs advanced technical and organizational security measures to protect collected personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security protocols, adhering to best industry practices to ensure comprehensive data protection.

Third-Party Data Sharing

LuxLoveLouis explicitly limits sharing of personal information with third parties. Information is shared solely for essential transactional purposes such as payment processing, shipping, authentication services, and legal compliance requirements. Third-party partners are required to maintain confidentiality and security in accordance with LuxLoveLouis standards.

Data Retention Policy

LuxLoveLouis retains personal data only for as long as necessary to fulfill transactional requirements, comply with legal obligations, or support legitimate business purposes. Following these periods, data is securely deleted or anonymized to ensure privacy.

Access and Control of Personal Information

Individuals retain the right to access, review, correct, or request deletion of their personal information held by LuxLoveLouis. Requests for data management can be directed to LuxLoveLouis customer support, with prompt responses and necessary actions taken to fulfill these requests in compliance with applicable laws.

Cookie Usage

LuxLoveLouis utilizes cookies to enhance user experiences, website functionality, and analyze website usage trends. Users retain control over cookie settings through their browser preferences and can choose to disable cookies, understanding that doing so may limit certain website functionalities.

Privacy Policy Updates

LuxLoveLouis reserves the right to update or modify this privacy policy periodically, reflecting changes in practices, technology, or regulatory requirements. Significant updates will be clearly communicated to users via email notifications and prominently displayed on the LuxLoveLouis website.

Legal Compliance

LuxLoveLouis adheres strictly to applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and other relevant federal and state legislation. LuxLoveLouis actively ensures continuous compliance, providing transparency and accountability to all users.

User Consent

By interacting with LuxLoveLouis, users explicitly consent to the collection, storage, use, and disclosure of their personal information as outlined in this privacy policy. Users retain the right to withdraw consent at any time by communicating directly with LuxLoveLouis customer support.

Contact Information

For questions, concerns, or requests regarding privacy practices, data management, or any other inquiries, please contact LuxLoveLouis LLC customer support through the following methods:

• Mailing Address:

LuxLoveLouis LLC

PO Box 80731

Charleston, SC 29416

• Email:

LuxLoveLouis@gmail.com

• Website:

Through our contact forms available at LuxLoveLouis.com

• Instagram Direct Message:

@LuxLoveLouis

We ensure prompt, professional, and transparent assistance for all inquiries.

User Acknowledgment

By engaging with LuxLoveLouis’s services, users explicitly acknowledge their understanding, acceptance, and compliance with all privacy and data protection terms outlined within this document and related LuxLoveLouis policy documents.

LuxLoveLouis LLC – Intellectual Property & Content Usage Policies

Ownership of Intellectual Property

All content provided by LuxLoveLouis, including but not limited to text, images, logos, graphics, designs, trademarks, videos, audio clips, and digital downloads, is the exclusive property of LuxLoveLouis LLC. This content is protected by applicable intellectual property laws and regulations.

Authorized Use of Content

LuxLoveLouis content is provided for personal, non-commercial use only. Users are explicitly prohibited from modifying, reproducing, distributing, publicly displaying, transmitting, or creating derivative works based on LuxLoveLouis content without explicit prior written consent from LuxLoveLouis LLC.

Trademarks and Branding

The LuxLoveLouis name, logo, branding, slogans, and other distinctive trademarks are legally protected trademarks exclusively owned by LuxLoveLouis LLC. Unauthorized use, reproduction, imitation, or representation of LuxLoveLouis trademarks or branding is strictly prohibited and subject to legal action.

User-Generated Content

Users submitting or posting content to LuxLoveLouis platforms (such as reviews, comments, testimonials, or social media engagements) grant LuxLoveLouis LLC a non-exclusive, royalty-free, perpetual, irrevocable right to use, modify, display, distribute, and reproduce such user-generated content across LuxLoveLouis platforms and marketing materials.

Third-Party Intellectual Property

LuxLoveLouis respects intellectual property rights owned by third parties. Users must not upload or share content infringing upon third-party intellectual property rights. LuxLoveLouis will promptly address and remove infringing content upon valid notification by intellectual property rights owners.

Reporting Intellectual Property Violations

Owners of intellectual property rights believing their rights have been infringed upon through LuxLoveLouis platforms or content can promptly notify LuxLoveLouis LLC in writing. LuxLoveLouis commits to reviewing and addressing valid intellectual property infringement claims swiftly and thoroughly.

Prohibited Uses

LuxLoveLouis explicitly prohibits using its content, trademarks, or intellectual property for unauthorized commercial activities, reselling, sublicensing, or redistribution without clear and explicit written authorization from LuxLoveLouis LLC.

Content Accuracy and Liability

LuxLoveLouis makes diligent efforts to ensure accuracy and currency of content published on its platforms but explicitly disclaims liability for errors or omissions. Users engaging with LuxLoveLouis content acknowledge and accept this limitation of liability regarding content accuracy.

Digital Millennium Copyright Act (DMCA)

LuxLoveLouis complies fully with the DMCA. Notices of alleged copyright infringement can be submitted directly to LuxLoveLouis's designated agent, clearly outlining infringement details for timely resolution.

Changes to Intellectual Property Policies

LuxLoveLouis reserves the right to update or modify intellectual property and content usage policies as necessary. Significant policy updates will be clearly communicated through LuxLoveLouis website announcements and user notifications.

User Acknowledgment

By interacting with or accessing LuxLoveLouis platforms and content, users explicitly acknowledge their understanding, acceptance, and compliance with all intellectual property and content usage policies outlined herein and in associated comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – User Conduct & Community Standards

Expected Conduct

LuxLoveLouis expects all users to conduct themselves respectfully, professionally, and ethically across all interactions within LuxLoveLouis platforms and communities. Users must adhere strictly to all clearly defined terms, conditions, and community standards.

Prohibited Behaviors

Explicitly prohibited behaviors include harassment, bullying, discrimination, hate speech, offensive or abusive language, threats, defamation, fraudulent activities, bid manipulation, interference with auction processes, and any actions disrupting LuxLoveLouis operations or negatively impacting community safety and integrity.

Ethical Buying and Selling

LuxLoveLouis emphasizes transparent, fair, and ethical buying and selling practices. Users must engage honestly, responsibly, and respectfully during transactions, explicitly adhering to agreed-upon purchase obligations, payment timelines, and transaction terms.

Compliance with LuxLoveLouis Policies

Users explicitly agree to familiarize themselves thoroughly and comply fully with all LuxLoveLouis policies, including payment obligations, bidding rules, authenticity requirements, intellectual property rights, privacy standards, and shipping procedures.

Consequences for Non-Compliance

LuxLoveLouis explicitly reserves the right to enforce strict consequences for user misconduct or policy violations, including administrative fees, transaction cancellations, account suspension, or permanent exclusion from LuxLoveLouis platforms and activities.

Reporting Misconduct

LuxLoveLouis encourages prompt reporting of any misconduct or violations of community standards directly to LuxLoveLouis customer support. LuxLoveLouis commits to investigating reports swiftly, discreetly, and comprehensively, maintaining confidentiality and fairness throughout the process.

Community Interaction Standards

LuxLoveLouis platforms foster supportive, engaging, and respectful interactions among users. Users must demonstrate consideration, empathy, and respect for diverse perspectives, maintaining an inclusive and positive community environment.

User Responsibility

Users retain individual responsibility for their actions, statements, and interactions within LuxLoveLouis communities and platforms. Users explicitly acknowledge and accept personal accountability for ensuring their conduct aligns fully with LuxLoveLouis’s ethical standards and community guidelines.

Policy Updates

LuxLoveLouis reserves the right to update or modify community standards and user conduct policies as necessary to address evolving community needs and maintain platform integrity. Users will be clearly informed of significant policy updates and encouraged to regularly review updated guidelines.

User Acknowledgment

By interacting with LuxLoveLouis LLC, users explicitly confirm their understanding, acceptance, and adherence to all user conduct expectations, prohibited behaviors, ethical standards, and related community guidelines detailed within this policy and associated comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Liability & Indemnification Policies

Limitation of Liability

LuxLoveLouis LLC explicitly limits its liability related to consignment, authentication, transactions, auctions, shipping, and all related activities to the maximum extent permitted by law. LuxLoveLouis will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to its services or interactions, even if LuxLoveLouis has been informed of the potential for such damages.

Scope of Liability

LuxLoveLouis assumes responsibility solely for damages resulting directly from its own gross negligence or intentional misconduct, strictly limited to the actual amount of direct damages proven and incurred by the affected party. Liability will not exceed the total amount paid by the affected party to LuxLoveLouis in relation to the specific transaction giving rise to such liability.

Indemnification

Users explicitly agree to indemnify, defend, and hold harmless LuxLoveLouis LLC, its affiliates, officers, directors, employees, agents, and representatives from any claims, liabilities, damages, losses, expenses, or costs (including reasonable attorneys' fees) arising from user breaches of LuxLoveLouis terms, policies, agreements, user misconduct, violation of third-party rights, or any fraudulent, malicious, or unlawful activity conducted by the user.

User Responsibilities

Users bear full responsibility for compliance with all LuxLoveLouis terms, conditions, policies, and applicable laws and regulations. LuxLoveLouis explicitly disclaims liability resulting from user negligence, non-compliance, misinformation, or misconduct.

Exclusion of Warranty

LuxLoveLouis provides services on an "as is" and "as available" basis, explicitly disclaiming any warranties or guarantees, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. LuxLoveLouis does not warrant that services will be error-free, uninterrupted, secure, or free from technical issues or limitations.

Third-Party Liability

LuxLoveLouis explicitly disclaims responsibility or liability for actions, services, omissions, or negligence conducted by third-party service providers, including but not limited to shipping carriers, authentication services, payment processors, or technology platforms utilized by LuxLoveLouis.

Force Majeure

LuxLoveLouis will not be liable for failure or delays in service performance resulting from circumstances beyond its reasonable control, including but not limited to acts of nature, governmental actions, wars, pandemics, labor disputes, technical failures, cyber-attacks, or other unforeseen events significantly impacting operations.

Legal Limitations

The liability limitations and indemnification obligations detailed herein are explicitly designed and enforced within the maximum extent permissible under applicable local, state, and federal laws. Users explicitly acknowledge and accept these limitations as conditions of engaging with LuxLoveLouis.

Dispute Resolution

LuxLoveLouis commits to transparent, prompt, and fair resolutions for disputes arising under these liability and indemnification policies. Disputes unresolved through direct communication will be subject to binding arbitration in accordance with clearly defined arbitration procedures outlined in LuxLoveLouis’s comprehensive dispute resolution policies.

Policy Updates

LuxLoveLouis reserves the right to update or modify liability and indemnification policies periodically. Significant policy updates will be clearly communicated to users, with explicit encouragement to regularly review updated policies.

User Acknowledgment

By interacting with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and adherence to all liability limitations, indemnification obligations, and related terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Modification & Communication of Terms Policies

Right to Modify Terms

LuxLoveLouis LLC explicitly reserves the right to update, amend, or modify these terms and conditions periodically to reflect operational adjustments, legal requirements, or business developments. Users are encouraged to regularly review these terms to remain informed of updates or changes.

Notification of Changes

Significant modifications or updates to LuxLoveLouis terms and conditions will be clearly communicated to all users via email, website notifications, and other communication channels. LuxLoveLouis commits to providing clear, timely notifications of essential policy changes to ensure transparency and user awareness.

Effective Date of Changes

Policy modifications become effective immediately upon their posting on the LuxLoveLouis website unless explicitly indicated otherwise. Users’ continued engagement with LuxLoveLouis services after notification of changes signifies explicit acceptance and agreement to the revised terms.

User Responsibility

Users bear individual responsibility for regularly reviewing LuxLoveLouis’s terms and conditions for updates or changes. LuxLoveLouis explicitly disclaims responsibility for user unawareness of changes due to failure to review policy modifications clearly communicated and published on LuxLoveLouis platforms.

Communication Methods

LuxLoveLouis primarily utilizes electronic communications, including email, website postings, and direct messages through official social media channels, to convey policy changes, transaction details, and other essential notifications. Users explicitly consent to receive communications electronically and must provide accurate, current contact information for effective communication.

Opt-Out Provisions

Users may opt-out of non-essential communications such as promotional materials or newsletters by explicitly indicating their communication preferences through provided mechanisms. However, users cannot opt out of essential transaction-related or policy modification communications critical to maintaining operational transparency and compliance.

Record of Communication

LuxLoveLouis maintains detailed records of essential user communications, notifications, and acknowledgments. These records ensure accountability, transparency, and clear documentation of communication efforts related to policy changes and operational notifications.

User Communication Obligations

Users are responsible for promptly updating LuxLoveLouis regarding changes to their contact information or communication preferences. Effective communication ensures that users receive timely and relevant notifications, updates, and policy information essential to their interactions with LuxLoveLouis.

Interpretation and Clarifications

Questions or requests for clarifications regarding policy modifications or notifications should be directed promptly to LuxLoveLouis customer support. LuxLoveLouis commits to providing timely, clear, and comprehensive responses to ensure user understanding and compliance.

User Acknowledgment

By continuing to interact with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and agreement to adhere to all modifications, communication methods, and associated terms detailed within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Severability & Governing Law Policies

Severability Clause

Should any provision or section of LuxLoveLouis terms and conditions be found invalid, unlawful, or unenforceable by a court or competent jurisdiction, the affected provision shall be severed, leaving the remaining provisions fully valid, enforceable, and effective to the maximum extent permitted by applicable laws.

Governing Law

These terms and conditions and all related interactions, transactions, and agreements with LuxLoveLouis LLC shall be exclusively governed by, construed, and enforced in accordance with the laws of the State of South Carolina, without regard to conflict-of-law principles.

Jurisdiction and Venue

Users explicitly consent to the exclusive jurisdiction and venue of state and federal courts located within Charleston, South Carolina, for any legal actions or proceedings related to these terms and conditions, except for matters explicitly subject to binding arbitration as defined in LuxLoveLouis dispute resolution policies.

Compliance with Local Laws

Users bear sole responsibility for ensuring compliance with applicable local, state, and federal laws relevant to their transactions and interactions with LuxLoveLouis LLC. LuxLoveLouis explicitly disclaims liability resulting from user non-compliance with applicable laws and regulations.

Interpretation of Terms

The headings, titles, and formatting utilized in LuxLoveLouis terms and conditions are solely for convenience and clarity purposes. They do not impact or define the interpretation, enforceability, or applicability of the terms outlined within these policies.

Non-Waiver

LuxLoveLouis's failure to enforce any right or provision contained within these terms and conditions shall not constitute a waiver of such rights or provisions. All rights and remedies remain available to LuxLoveLouis unless explicitly waived in writing.

Assignment

Users may not assign or transfer rights or obligations arising from interactions, agreements, or transactions with LuxLoveLouis LLC without explicit written consent from LuxLoveLouis. LuxLoveLouis explicitly retains the right to assign or transfer its rights or obligations without restriction.

Entire Agreement

These terms and conditions, together with associated LuxLoveLouis policies and explicitly referenced agreements, represent the entire agreement and understanding between users and LuxLoveLouis LLC. They supersede all prior negotiations, understandings, agreements, or communications, whether written or verbal, related to the subject matter contained herein.

Policy Updates

LuxLoveLouis reserves the explicit right to periodically update severability and governing law policies to ensure alignment with regulatory requirements and operational needs. Significant updates will be communicated clearly and promptly to users.

User Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and adherence to all severability, governing law, and related terms and conditions outlined within this policy and throughout comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Accessibility & ADA Compliance Policies

Commitment to Accessibility

LuxLoveLouis LLC is committed to providing an inclusive, accessible, and user-friendly online experience to all users, including those with disabilities. We continuously strive to comply fully with the Americans with Disabilities Act (ADA) and relevant web accessibility standards.

ADA Compliance Standards

LuxLoveLouis adheres to guidelines outlined by the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring our digital platforms are perceivable, operable, understandable, and robust for all users, regardless of abilities or disabilities.

Accessibility Features

Our website and digital platforms incorporate accessible features including but not limited to alternative text for images, clear navigation structures, keyboard accessibility, screen reader compatibility, captions for multimedia content, adjustable font sizes, and color contrast adjustments.

Ongoing Accessibility Efforts

LuxLoveLouis continually reviews and enhances our platforms to maintain and improve accessibility standards. Regular accessibility audits, user testing, and feedback analysis inform ongoing improvements to our digital platforms.

Reporting Accessibility Issues

Users experiencing accessibility challenges or identifying specific issues on LuxLoveLouis platforms are strongly encouraged to promptly report these concerns directly to LuxLoveLouis customer support. We commit to swiftly addressing and resolving accessibility-related issues to enhance user experiences.

Third-Party Content

LuxLoveLouis acknowledges that some content or functionalities provided by third-party service providers may present accessibility limitations. LuxLoveLouis explicitly commits to working proactively with third-party providers to ensure compliance with applicable accessibility standards.

Feedback and User Engagement

LuxLoveLouis actively encourages user feedback and suggestions regarding accessibility improvements. User insights significantly contribute to our ongoing efforts to provide an accessible and inclusive experience for all community members.

Accessibility Training

LuxLoveLouis staff regularly participates in accessibility training programs to ensure thorough understanding and proactive implementation of accessibility best practices across our digital platforms and customer interactions.

Policy Updates

LuxLoveLouis reserves the right to periodically update accessibility and ADA compliance policies to reflect evolving standards, guidelines, and user needs. Significant policy updates will be communicated clearly and promptly to all users.

User Responsibility

Users are encouraged to utilize available accessibility features and to report any challenges or suggestions promptly. Effective communication and collaboration between LuxLoveLouis and users are vital to continuously improving accessibility.

User Acknowledgment

By engaging with LuxLoveLouis LLC’s digital platforms, users explicitly acknowledge their understanding, acceptance, and support of LuxLoveLouis’s accessibility commitments, ADA compliance efforts, and related terms outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Contact Information & Customer Support Policies

Commitment to Customer Support

LuxLoveLouis LLC is dedicated to providing prompt, courteous, professional, and effective customer support to all users, buyers, consignors, and community members. Our customer support team proactively addresses user inquiries, concerns, and feedback to ensure a consistently exceptional experience.

Contact Methods

Users can contact LuxLoveLouis customer support through various clearly defined channels, including:

• Email: LuxLoveLouis@gmail.com
• Online Contact Form: Available via LuxLoveLouis.com
• Social Media: Direct messaging through our official Instagram account @LuxLoveLouis

Customer Support Hours

LuxLoveLouis customer support operates during clearly specified business hours, typically Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST), excluding holidays. LuxLoveLouis commits to responding to user inquiries received outside these hours on the next available business day.

Response Times

LuxLoveLouis commits to acknowledging customer inquiries within 24 business hours and providing detailed responses or solutions within 48 business hours. Complex inquiries requiring extended resolution time will receive prompt acknowledgment and regular status updates until fully resolved.

Feedback and Suggestions

LuxLoveLouis actively encourages user feedback, suggestions, and reviews. Constructive user input significantly contributes to continuous service enhancements, operational improvements, and user experience optimization.

Escalation Procedures

Users experiencing unresolved issues or dissatisfaction with initial responses may explicitly request escalation to senior LuxLoveLouis customer support team members or management. LuxLoveLouis ensures escalated matters receive priority attention, comprehensive reviews, and thorough resolution processes.

Communication Transparency

LuxLoveLouis prioritizes clear, transparent, and honest communication in all customer support interactions. Our customer support team provides thorough explanations, solution-oriented assistance, and proactive updates, maintaining user trust and satisfaction.

Privacy and Security

LuxLoveLouis adheres strictly to privacy and data protection policies in handling customer inquiries and interactions. Personal information shared during customer support communications is securely managed, confidentially maintained, and utilized solely for addressing user concerns.

Documentation of Interactions

LuxLoveLouis diligently maintains detailed records of customer support interactions, inquiries, resolutions, and communications. Accurate documentation ensures accountability, transparency, and comprehensive reference capabilities for resolving user concerns effectively.

Policy Updates

LuxLoveLouis reserves the right to periodically update customer support policies to reflect operational enhancements, user feedback, and evolving business requirements. Significant updates will be clearly communicated to users through website announcements and notifications.

User Acknowledgment

By interacting with LuxLoveLouis customer support channels, users explicitly acknowledge their understanding, acceptance, and support of LuxLoveLouis customer support policies, terms, and procedures outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignment Agreement Termination & Return Procedures

Termination of Consignment Agreement

Consignors or LuxLoveLouis may terminate consignment agreements by providing written notice to the other party. Notice must explicitly detail the intention to terminate the agreement and specify the items subject to termination.

Notification Requirements

Termination notices must be submitted in writing via email or through the online contact form provided on LuxLoveLouis.com. Notices must clearly identify consignor details, item descriptions, and consignment agreement references for accurate and prompt processing.

Return of Unsold Items

Upon termination of the consignment agreement, LuxLoveLouis commits to returning any unsold consigned items to the consignor within a reasonable timeframe, typically within 10 business days following termination confirmation.

Shipping and Handling Fees

Consignors explicitly acknowledge responsibility for covering all shipping, handling, and insurance fees associated with the return of unsold items upon consignment agreement termination. LuxLoveLouis will clearly communicate applicable fees to consignors prior to shipping returns.

Item Retrieval

Consignors retain the option to retrieve unsold items in person at an agreed-upon time and location, avoiding shipping charges. Consignors must explicitly communicate the intention for in-person retrieval during termination notification.

Condition Upon Return

LuxLoveLouis ensures that returned items remain in the condition they were received, accounting for normal handling and storage practices. Consignors must promptly inspect returned items upon receipt and report discrepancies or concerns within 48 hours.

Administrative and Retrieval Fees

LuxLoveLouis LLC may apply administrative fees for processing early termination requests prior to the conclusion of the agreed-upon consignment period. Applicable fees will be explicitly communicated and mutually agreed upon during the termination process.

Retrieval Fees for Non-Sold Items

• Standard Retrieval: Consignors opting to retrieve unsold items following the conclusion of the consignment period will be charged a retrieval fee of 12% of the item’s original listing price, capped at $220 per item. This fee covers associated expenses, including marketing, storage, photography, item processing, and administrative handling. Consignors will also be responsible for any applicable shipping costs and authentication expenses.

• Early Retrieval: Consignors requesting retrieval of items prior to the completion of the initial consignment period will incur a flat administrative fee of $175 per item. This fee encompasses administrative processing, marketing expenses, storage, and related operational costs. Additionally, consignors are responsible for covering any shipping and authentication fees incurred during this process.

Final Settlement of Outstanding Balances

Upon consignment termination, LuxLoveLouis commits to promptly settling any outstanding balances owed to consignors, less applicable fees, within clearly defined payment processing timelines and procedures.

Consignor Cooperation

Consignors must promptly and clearly respond to all communications from LuxLoveLouis regarding termination procedures, item returns, and associated administrative processes. Timely cooperation facilitates efficient processing and resolution.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update consignment agreement termination and return policies to reflect operational adjustments or regulatory requirements. Significant updates will be clearly communicated to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding, acceptance, and adherence to all termination and return procedures outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignor Payments & Commission Policies

Payment Structure

LuxLoveLouis clearly defines consignor payout structures, calculating payments based on the final sale price of consigned items minus applicable commission rates and clearly outlined fees. Consignors receive a detailed breakdown of all deductions and final payout amounts for transparency.

Commission Rates

Commission rates are explicitly communicated and agreed upon at the initiation of each consignment agreement. LuxLoveLouis LLC retains the right to periodically review and adjust commission rates, providing consignors with advance written notice to maintain transparency and mutual understanding.

Current Commission Structure:

• Items priced under $500: A 35% consignment fee applies (seller earns 65%).

• Items priced at $500 and above: A 25% consignment fee applies (seller earns 75%).

Consignors acknowledge and accept these commission tiers upon agreement initiation.

​​Payment Processing Timelines

Consignors receive payouts within clearly defined timelines following item sales. Standard payment processing occurs within 7-10 business days following completed transactions, ensuring prompt and efficient payments to consignors.

Payment Methods

LuxLoveLouis offers various secure and convenient payout methods, including direct bank transfers, electronic payments, and checks. Consignors explicitly choose their preferred payment method and provide accurate, complete information for prompt payment processing.

Payment Accuracy and Verification

LuxLoveLouis diligently verifies payment accuracy before issuing consignor payouts. Consignors are encouraged to review detailed payout statements and promptly communicate any discrepancies or questions within 48 hours of payout receipt for swift resolution.

Unclaimed Payments

Consignors explicitly agree to maintain updated contact and banking information with LuxLoveLouis. LuxLoveLouis is not responsible for unclaimed payments resulting from inaccurate or outdated consignor details. Unclaimed payments may incur additional administrative processing fees after 90 days.

Consignor Tax Responsibilities

Consignors explicitly acknowledge responsibility for reporting income from consignment sales in accordance with applicable tax laws. LuxLoveLouis will provide necessary documentation or statements to assist consignors in fulfilling tax reporting obligations as legally required.

Communication of Payment Issues

LuxLoveLouis commits to proactive, clear communication with consignors regarding payment timelines, processing status, or issues affecting timely payouts. Consignors must promptly respond to communication requests to ensure efficient resolution of payment-related inquiries.

Deductions and Administrative Fees

Clearly outlined administrative fees or deductions may apply, such as costs related to item authentication, marketing, shipping, or return handling. LuxLoveLouis explicitly communicates any applicable fees prior to initiating the consignment agreement.

Payment Disputes

Consignors must promptly communicate payment disputes directly to LuxLoveLouis customer support for swift investigation and resolution. LuxLoveLouis commits to resolving payment disputes transparently, fairly, and promptly.

Policy Updates

LuxLoveLouis reserves the right to periodically update consignor payments and commission policies to reflect operational needs, market conditions, or regulatory requirements. Significant updates will be clearly communicated to consignors through direct notifications and website postings.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and adherence to all payment and commission policies detailed within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignment Exclusivity & Non-Competition Clauses

Exclusivity of Consignment

Consignors explicitly agree that items consigned to LuxLoveLouis LLC are consigned on an exclusive basis. During the agreed-upon consignment period, consignors will not list, offer, advertise, sell, or consign these same items through any other individual, platform, auction house, or marketplace.

Purpose of Exclusivity

The exclusivity arrangement ensures optimal market positioning, pricing stability, and focused promotional efforts by LuxLoveLouis, enhancing the potential for successful sales at favorable conditions for consignors.

Duration of Exclusivity

The exclusivity commitment remains in effect for the full duration of the consignment period clearly outlined in the consignment agreement. Extensions to the consignment period, if mutually agreed upon, automatically extend the exclusivity period correspondingly.

Non-Competition Clause

Consignors explicitly agree to refrain from directly competing with LuxLoveLouis by independently marketing or promoting the same consigned items during the consignment period. This clause ensures clear alignment of interests and cooperation between consignors and LuxLoveLouis.

Violation of Exclusivity Terms

Violation of exclusivity terms will result in immediate termination of the consignment agreement and may incur administrative or financial penalties. LuxLoveLouis explicitly reserves the right to deduct incurred fees or losses resulting from exclusivity violations from any pending consignor payments.

Consignor Responsibilities

Consignors must proactively inform LuxLoveLouis of any previous listings, offers, or commitments related to items before initiating the consignment agreement. Transparent communication of prior engagements prevents conflicts and ensures compliance with exclusivity obligations.

Termination and Exclusivity Release

Upon completion or termination of the consignment agreement, the exclusivity obligation is explicitly released. Consignors regain full rights to independently list, sell, or consign their items through other channels without restriction.

Cooperation in Promotion

Consignors explicitly agree to cooperate fully with LuxLoveLouis’s marketing, promotional, and sales strategies during the exclusivity period. Cooperation includes providing accurate item details, responding promptly to information requests, and supporting promotional activities when appropriate.

Monitoring and Compliance

LuxLoveLouis reserves the explicit right to monitor compliance with exclusivity and non-competition terms actively. Consignors agree to promptly address and resolve any compliance inquiries or concerns raised by LuxLoveLouis.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update exclusivity and non-competition policies to reflect market conditions or operational requirements. Significant policy updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding, acceptance, and commitment to comply fully with exclusivity and non-competition terms outlined herein and in comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Obligations & Responsibilities

Commitment to Purchase

Buyers explicitly agree to fulfill all purchase commitments promptly, completing transactions according to clearly defined terms and timelines. Each bid or agreed-upon purchase represents a legally binding obligation.

Accuracy of Information

Buyers are responsible for providing accurate, complete, and current personal information, including payment details and shipping addresses. LuxLoveLouis explicitly disclaims liability resulting from incomplete or inaccurate information provided by buyers.

Payment Obligations

Buyers must promptly finalize payment within clearly specified timelines following purchase confirmation or auction conclusion. LuxLoveLouis reserves the right to enforce applicable administrative or late payment fees clearly outlined in LuxLoveLouis's comprehensive payment terms.

Communication Responsibilities

Buyers must maintain clear, timely, and responsive communication with LuxLoveLouis regarding transaction details, shipping inquiries, payment issues, or other concerns requiring buyer response or cooperation.

Inspection and Acceptance

Upon receipt of purchased items, buyers must promptly inspect items and communicate any discrepancies or authenticity concerns within 48 hours. Failure to report issues within this period constitutes explicit acceptance of item condition and authenticity.

Shipping and Delivery

Buyers explicitly acknowledge responsibility for all shipping and handling charges as clearly outlined at the time of purchase. LuxLoveLouis disclaims liability for delays, damages, or loss incurred during shipment by carriers.

Compliance with Policies

Buyers explicitly agree to comply fully with all LuxLoveLouis policies, including payment terms, return policies, authenticity verification processes, intellectual property guidelines, and user conduct standards.

International Buyer Responsibilities

International buyers explicitly accept sole responsibility for customs duties, taxes, VAT, and import-related fees. Buyers must proactively address customs inquiries, comply with import regulations, and accept the non-refundable nature of international purchases.

Ethical and Respectful Conduct

Buyers must engage ethically, respectfully, and fairly with LuxLoveLouis and other community members. LuxLoveLouis explicitly reserves the right to suspend or permanently exclude buyers demonstrating disruptive, disrespectful, or unethical behavior.

Use of LuxLoveLouis Platforms

Buyers explicitly agree to utilize LuxLoveLouis platforms responsibly, securely, and ethically. Unauthorized, malicious, or inappropriate use of platforms or services is strictly prohibited and subject to disciplinary actions.

Acceptance of Terms

By engaging in transactions or interactions with LuxLoveLouis, buyers explicitly confirm their understanding, acceptance, and commitment to all buyer obligations, responsibilities, and associated terms detailed within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Eligibility Verification & Fraud Prevention Measures

Buyer Verification Procedures

LuxLoveLouis implements comprehensive buyer verification processes to ensure secure, legitimate, and trustworthy transactions. Buyers may be required to provide additional verification documents, such as government-issued identification or proof of address, to confirm their identity and transaction legitimacy.

Eligibility Requirements

Buyers explicitly affirm they meet eligibility requirements, including being at least 18 years of age and possessing legal authority to complete purchase transactions. LuxLoveLouis reserves the right to verify compliance with these eligibility criteria through reasonable measures.

Fraud Prevention

LuxLoveLouis proactively employs advanced fraud detection technologies and rigorous procedural checks designed to identify, prevent, and mitigate fraudulent transactions or activities. Suspicious activities identified by these measures will be thoroughly investigated.

Transaction Monitoring

LuxLoveLouis actively monitors all transactions for potential fraud indicators or irregularities. Buyers explicitly agree that transactions flagged for additional scrutiny may require further verification steps before completion or shipment.

Reporting and Cooperation

Buyers explicitly agree to promptly cooperate with LuxLoveLouis fraud prevention investigations, providing requested information or documentation to resolve flagged transactions efficiently. LuxLoveLouis commits to maintaining the confidentiality and security of provided information.

Right to Decline Transactions

LuxLoveLouis explicitly reserves the right to decline or cancel any transaction suspected or determined to involve fraudulent activity, without prior notification or liability. LuxLoveLouis may also restrict or suspend accounts involved in suspected fraudulent activities.

Secure Payment Processing

LuxLoveLouis utilizes secure, reputable payment gateways and processing technologies designed to ensure transaction security and integrity. Buyers explicitly acknowledge their responsibility for maintaining secure payment details and promptly reporting suspected unauthorized transactions.

Buyer Responsibility

Buyers bear explicit responsibility for ensuring the accuracy, legitimacy, and security of their transactions. Buyers must promptly notify LuxLoveLouis customer support of any unauthorized account access or fraudulent activities.

Continuous Improvement

LuxLoveLouis consistently reviews and enhances buyer verification and fraud prevention measures, reflecting evolving threats, industry best practices, and technological advancements. LuxLoveLouis explicitly commits to ongoing enhancement of transactional security.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update buyer verification and fraud prevention policies. Significant updates will be communicated clearly to buyers via email notifications and platform announcements.

Buyer Acknowledgment

By engaging in transactions with LuxLoveLouis LLC, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all buyer verification and fraud prevention measures outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Payment Plan Details & Requirements

Availability and Eligibility

LuxLoveLouis provides an optional payment plan for buyers, explicitly subject to eligibility requirements and approval at LuxLoveLouis’s discretion. Buyers must clearly indicate their intent to utilize the payment plan at the time of purchase.

Payment Plan Structure

The LuxLoveLouis LLC payment plan requires an initial non-refundable deposit of 35% of the total purchase price, payable immediately upon plan initiation. Following this deposit, buyers may pay the remaining balance flexibly and at their convenience, provided the full balance is settled by the conclusion of the original 8-week payment plan duration. The exact payment schedule and the final due date will be clearly communicated upon plan initiation.

Payment Schedule, Timelines, and Grace Period

Buyers explicitly agree to settle their remaining balance in full by the final payment plan due date. If the balance is not completely paid by this date, LuxLoveLouis LLC offers a 3-day grace period. During this period, buyers may settle the remaining balance without incurring additional fees.

If the outstanding balance is not paid within this 3-day grace period, and no communication or approved arrangement has been made, the item will be considered forfeited and immediately relisted for resale.

Optional Payment Plan Extension

LuxLoveLouis LLC understands that situations may arise affecting payment timelines. Buyers who proactively communicate payment difficulties may request an extension beyond the original payment duration. Extensions are granted at LuxLoveLouis LLC’s discretion and require a weekly minimum payment of $50, due each Monday at the beginning of the extended week (7-day period).

Failure to make the required minimum $50 weekly payment by each specified Monday will result in immediate forfeiture of the item, and it will be resold. Payments less than the required $50 minimum will not be counted, and no additional grace period will apply.

Buyers are strongly encouraged to maintain clear and timely communication regarding any payment issues or extension requests to avoid forfeiture and potential additional administrative fees.

Payment Plan Structure

The LuxLoveLouis LLC payment plan requires an initial non-refundable deposit of 35% of the total purchase price, payable immediately upon plan initiation. Following this deposit, buyers may pay the remaining balance flexibly and at their convenience, provided the full balance is settled by the conclusion of the original 8-week payment plan duration. The exact payment schedule and the final due date will be clearly communicated upon plan initiation.

Payment Schedule, Timelines, and Grace Period

Buyers explicitly agree to settle their remaining balance in full by the final payment plan due date. If the balance is not completely paid by this date, LuxLoveLouis LLC offers a 3-day grace period. During this period, buyers may settle the remaining balance without incurring additional fees.

If the outstanding balance is not paid within this 3-day grace period, and no communication or approved arrangement has been made, the item will be considered forfeited and immediately relisted for resale.

Optional Payment Plan Extension

LuxLoveLouis LLC understands that situations may arise affecting payment timelines. Buyers who proactively communicate payment difficulties may request an extension beyond the original payment duration. Extensions are granted at LuxLoveLouis LLC’s discretion and require a weekly minimum payment of $50, due each Monday at the beginning of the extended week (7-day period).

Failure to make the required minimum $50 weekly payment by each specified Monday will result in immediate forfeiture of the item, and it will be resold. Payments less than the required $50 minimum will not be counted, and no additional grace period will apply.

Buyers are strongly encouraged to maintain clear and timely communication regarding any payment issues or extension requests to avoid forfeiture and potential additional administrative fees.

Consequences of Payment Defaults

Failure to make payments in accordance with the agreed-upon schedule, including applicable late fees, may result in forfeiture of the item and previously paid amounts. LuxLoveLouis explicitly reserves the right to relist forfeited items without further buyer recourse or refund.

Extension Requests

Buyers requiring payment schedule adjustments or extensions must promptly communicate their request to LuxLoveLouis customer support. Extensions, if approved, may incur additional fees clearly outlined and agreed upon prior to adjustment implementation.

Non-Refundability

All payments, including deposits and installments made under the LuxLoveLouis payment plan, are explicitly non-refundable. Buyers explicitly acknowledge and accept this condition upon initiating a payment plan agreement.

Communication Obligations

Buyers must maintain clear, proactive, and prompt communication with LuxLoveLouis regarding any potential payment issues, delays, or requested schedule adjustments. Effective communication ensures prompt resolution and prevents unnecessary complications.

Payment Method Requirements

Buyers explicitly agree to provide valid, authorized payment methods to facilitate scheduled payments. LuxLoveLouis reserves the right to verify and securely store payment method information for the duration of the payment plan.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update payment plan details, requirements, and policies. Significant updates will be clearly communicated to buyers through email notifications and platform announcements.

Buyer Acknowledgment

By utilizing LuxLoveLouis’s payment plan option, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all payment plan details, requirements, and related policies outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Cancellation & Modification Rights

Right to Cancel Auctions

LuxLoveLouis explicitly reserves the right to cancel scheduled auctions at its sole discretion due to unforeseen circumstances, technical issues, or operational requirements. Auctions may be canceled prior to commencement or during active bidding periods.

Notification of Cancellation

In the event of auction cancellations, LuxLoveLouis commits to providing clear, prompt notification to all registered bidders and consignors via email, official website announcements, and relevant social media channels.

Auction Modifications

LuxLoveLouis explicitly reserves the right to modify auction terms, schedules, or procedures to address operational needs, enhance auction effectiveness, or respond to unforeseen circumstances. All modifications will be clearly communicated to participants in advance.

Technical Issues

Should technical issues significantly impact bidding capabilities or auction fairness, LuxLoveLouis reserves the explicit right to pause, extend, reschedule, or cancel affected auctions to maintain fairness and transparency.

Refund and Credit Procedures

In cases where cancellations occur after bid placement or payment processing, LuxLoveLouis explicitly commits to promptly issuing refunds or credits for affected transactions. Buyers will receive detailed communication regarding refund timelines and procedures.

Consignor Communication

Consignors explicitly acknowledge LuxLoveLouis’s right to modify or cancel auctions and agree to maintain responsive communication to facilitate necessary adjustments or item relisting following cancellations or modifications.

Buyer Communication

Buyers explicitly agree to monitor official LuxLoveLouis communications channels regularly to receive timely notifications of any auction cancellations, modifications, or updates. LuxLoveLouis disclaims liability for buyer unawareness resulting from failure to monitor communications.

Auction Integrity and Fairness

LuxLoveLouis prioritizes auction integrity and fairness, utilizing its cancellation and modification rights explicitly to protect bidder and consignor interests and maintain operational transparency and accountability.

Limitation of Liability

LuxLoveLouis explicitly disclaims liability for any indirect, consequential, or incidental damages resulting from auction cancellations or modifications, except to the extent required by applicable laws.

Policy Updates

LuxLoveLouis reserves the explicit right to periodically update auction cancellation and modification policies. Significant policy updates will be communicated clearly through email notifications and platform announcements.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders and consignors explicitly acknowledge their understanding, acceptance, and agreement to all auction cancellation and modification terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Conduct & Anti-Manipulation Measures

Ethical Auction Conduct

LuxLoveLouis maintains strict ethical standards for conducting auctions, explicitly requiring respectful, fair, and transparent participation from all bidders. Participants must engage in good faith bidding without intent to disrupt or manipulate auction outcomes.

Anti-Manipulation Enforcement

LuxLoveLouis explicitly prohibits bid manipulation, collusion, bid rigging, shill bidding, or other unethical practices designed to unfairly influence auction results. LuxLoveLouis actively monitors auctions to detect and prevent manipulation attempts.

Consequences of Manipulation

Participants engaging in manipulative or unethical auction conduct face immediate disqualification from ongoing auctions, cancellation of active bids, potential account suspension, and permanent exclusion from future LuxLoveLouis auctions.

Reporting Misconduct

LuxLoveLouis explicitly encourages participants to promptly report suspected auction misconduct or manipulation directly to customer support. LuxLoveLouis commits to thoroughly investigating reported concerns, maintaining reporter confidentiality whenever possible.

Verification and Monitoring

LuxLoveLouis utilizes advanced monitoring tools and proactive verification processes to identify and address potential auction manipulation. Suspicious activities trigger detailed reviews and investigations to uphold auction integrity.

Transparency and Fairness

LuxLoveLouis explicitly commits to auction transparency and fairness, clearly communicating auction rules, bidder requirements, bid increments, and auction procedures prior to each event. Participants must explicitly adhere to these clearly outlined guidelines.

Bidding Obligations

Participants explicitly acknowledge their binding commitment to honor bids placed during auctions. Withdrawal of bids or failure to fulfill bid obligations constitutes auction misconduct and is subject to administrative penalties.

Confidentiality and Privacy

LuxLoveLouis explicitly maintains bidder confidentiality and privacy during auction processes. Sensitive participant information remains confidential and secure, disclosed only as necessary for transaction completion or regulatory compliance.

Auction Record-Keeping

LuxLoveLouis diligently maintains comprehensive records of auction proceedings, bids, participant communications, and outcomes. Detailed documentation supports transparent, accountable, and verifiable auction practices.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update auction conduct and anti-manipulation policies. Significant policy updates will be communicated clearly to participants through official notifications.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all auction conduct standards, anti-manipulation measures, and associated terms outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Live Sales, Auctions & Condition Disclosure Policies

Disclosure of Item Condition

All items offered through LuxLoveLouis LLC live sales, silent auctions, or story sales are explicitly pre-owned unless clearly stated otherwise. Each item will inherently reflect distinct signs of previous ownership and usage. LuxLoveLouis explicitly commits to providing accurate and transparent descriptions of each item during live sessions, highlighting noticeable flaws, wear, or unique condition characteristics.

Customer Responsibility

LuxLoveLouis explicitly encourages customers to actively participate during live sales or auctions by asking specific questions regarding item condition, size, features, and any other concerns they may have before purchasing. Clear and proactive communication from customers during the live session ensures full transparency and mitigates misunderstandings regarding item expectations.

Final Sale Policy

All items sold through LuxLoveLouis live sales, auctions, or story sales are explicitly designated as final sale items. Customers explicitly acknowledge that by completing a purchase, they accept the condition and description of the item as provided during the live session, having had the opportunity to clarify concerns directly.

Eliminating Confusion and Customer Responsibility

LuxLoveLouis LLC actively strives to eliminate confusion and prevent post-sale disputes regarding item conditions by fostering thorough customer interaction during live and story sales. It is explicitly the buyer’s responsibility to request additional information, photos, or clarifications about item conditions before verbally committing to a purchase by stating “sold” or placing a winning bid.

By verbally committing to purchase (“sold”) or successfully bidding during a live or story sale, customers explicitly accept the condition of the item as it has been presented at that moment. Such verbal commitment serves as a binding agreement and confirms customer satisfaction with the item’s condition, eliminating further claims for misunderstanding or insufficient detail.

Non-Purchase Administrative Fee:

If a customer verbally commits to an item but subsequently fails to complete the purchase, a $100 non-purchase administrative fee will be charged. This fee directly compensates LuxLoveLouis LLC for administrative resources, labor, marketing costs, and lost sales opportunities due to item reservation.

Why We Have This Fee:

The implementation of this fee protects consignors, buyers, and the broader LuxLoveLouis community by ensuring that committed sales transactions are honored. Each failed transaction negatively impacts consignors who rely on timely sales, buyers who may have missed opportunities due to item reservations, and LuxLoveLouis’s operations by incurring unnecessary administrative costs and complexities. Ultimately, this fee helps maintain trust, transparency, fairness, and accountability within the LuxLoveLouis community, fostering a smoother and more reliable buying and selling experience for everyone involved.

No Post-Sale Adjustments

LuxLoveLouis explicitly states that no post-sale adjustments, refunds, exchanges, or cancellations will be accommodated based on condition concerns disclosed or clarified during live sales or auctions. Customers explicitly agree to these terms upon completion of their purchase transactions.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update live sales, auctions, and condition disclosure policies. Significant updates will be clearly communicated through official notifications and announcements during live events.

Customer Acknowledgment

By participating in LuxLoveLouis LLC live sales, auctions, or story sales, customers explicitly acknowledge their understanding of, agreement to, and compliance with all condition disclosure policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Technical Issues & Contingency Policies

Technical Issue Management

LuxLoveLouis explicitly acknowledges potential risks associated with online auctions, including technical disruptions, platform errors, connectivity issues, or unforeseen digital interruptions. We proactively implement robust technical support measures to minimize disruptions.

Immediate Response Protocol

Upon detecting technical issues during auctions, LuxLoveLouis promptly initiates clearly defined contingency protocols, including pausing or extending auction timelines, promptly communicating the issue to participants, and providing timely resolution updates.

Auction Extension or Rescheduling

In cases of significant technical disruptions impacting auction fairness or participant engagement, LuxLoveLouis explicitly reserves the right to extend auction timelines or reschedule affected auctions. Extensions or rescheduling decisions are promptly communicated to participants.

Participant Notification

LuxLoveLouis commits to proactive, transparent communication regarding technical issues, clearly notifying all affected participants via official email notifications, website announcements, and relevant social media updates to ensure participant awareness and clarity.

Impact on Bids

Technical disruptions may affect bid submission, acceptance, or processing. LuxLoveLouis explicitly reserves the right to evaluate impacted bids, ensuring fairness and consistency in determining valid bids post-incident, and clearly communicates resolution outcomes to participants.

Bid Validation

LuxLoveLouis thoroughly verifies and validates all bids impacted by technical disruptions, employing detailed system audits and participant communication to accurately determine auction outcomes.

Refund and Resolution Procedures

If technical disruptions significantly compromise auction outcomes or participant rights, LuxLoveLouis explicitly commits to promptly processing necessary refunds or credits. Detailed instructions regarding refund or resolution procedures are clearly communicated to affected participants.

Contingency Planning

LuxLoveLouis maintains comprehensive contingency plans for technical disruptions, including backup auction platforms, redundant systems, and clearly defined incident response procedures, ensuring operational resilience and participant confidence.

Limitation of Liability

LuxLoveLouis explicitly disclaims liability for indirect, consequential, or incidental damages resulting from technical disruptions during auctions. Liability limitations are clearly defined within applicable legal frameworks.

LuxLoveLouis actively engages in continuous improvement initiatives, regularly reviewing and enhancing technical infrastructure, support protocols, and contingency planning to mitigate future risks and disruptions effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update technical issues and contingency policies. Significant policy updates are clearly communicated to participants through official notifications and platform announcements.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all auction technical issues and contingency policies detailed herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Storage & Care of Consigned Goods

Secure Storage Facilities

LuxLoveLouis explicitly commits to providing secure, climate-controlled storage facilities to protect consigned items against environmental hazards such as extreme temperatures, humidity, sunlight, and dust.

Handling and Care

All consigned goods are handled by trained personnel with explicit care and attention to maintain their condition and value. LuxLoveLouis ensures careful handling procedures are consistently applied during storage, photography, authentication, and shipping processes.

Security Measures

LuxLoveLouis implements robust security measures, including secure access controls, surveillance systems, and inventory tracking, explicitly designed to prevent unauthorized access, loss, damage, or theft of consigned items.

Inventory Management

LuxLoveLouis maintains meticulous inventory records, explicitly tracking the receipt, storage, movement, and disposition of consigned goods. Consignors receive regular communication regarding the status and condition of their consigned items.

Inspection and Documentation

Upon receipt, LuxLoveLouis explicitly conducts thorough inspections, documenting detailed condition reports and photographs for each item. Condition reports serve as references for evaluating potential changes or disputes during the consignment period.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Damage Reporting and Resolution

In the rare event of damage or loss during storage or handling, LuxLoveLouis explicitly commits to promptly notifying consignors, providing comprehensive incident details, and facilitating fair, transparent resolution processes, including insurance claims if applicable.

Consignor Access and Communication

Consignors explicitly retain the right to inquire about their consigned items' status and storage conditions. LuxLoveLouis proactively maintains transparent and timely communication, ensuring consignors remain informed about their items' care and storage.

Long-Term Storage Considerations

Consignors explicitly acknowledge that extended storage periods may impact item conditions despite careful storage and handling. LuxLoveLouis reserves the right to notify consignors of potential risks associated with long-term storage, recommending alternative arrangements if appropriate.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update storage and care policies to reflect operational enhancements or regulatory requirements. Significant policy updates will be clearly communicated to consignors through official notifications.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all storage and care terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Loss, Damage & Theft Prevention Measures

Preventative Security Measures

LuxLoveLouis implements comprehensive security protocols explicitly designed to prevent loss, damage, and theft of consigned items. Measures include secure storage facilities, restricted access controls, 24-hour surveillance, and advanced inventory management systems.

Inventory Tracking

LuxLoveLouis maintains meticulous, real-time inventory tracking records, clearly documenting the location, condition, and handling history of each consigned item. This detailed tracking system significantly reduces risks associated with item misplacement or loss.

Employee Training and Accountability

LuxLoveLouis staff undergo rigorous training on proper item handling, storage protocols, security awareness, and theft prevention. Employees explicitly understand and acknowledge their accountability for maintaining item security and integrity.

Incident Reporting and Investigation

In the event of suspected or actual loss, damage, or theft, LuxLoveLouis explicitly commits to immediate and thorough incident investigations, promptly notifying consignors and cooperating fully with relevant law enforcement or insurance investigations.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Consignor Communication

LuxLoveLouis proactively communicates any incidents involving loss, damage, or theft to consignors, providing detailed incident reports and facilitating transparent resolution processes, including support with insurance claims if applicable.

Liability Limitations

LuxLoveLouis explicitly outlines clear liability limitations regarding incidents of loss, damage, or theft, detailed within consignment agreements and relevant policy documents. Consignors explicitly acknowledge these liability limitations upon entering consignment agreements.

Risk Management Practices

LuxLoveLouis employs proactive risk management practices, regularly reviewing and enhancing operational procedures, security infrastructure, and employee protocols to continuously mitigate potential loss, damage, or theft risks.

Consignor Responsibilities

Consignors explicitly agree to promptly report any concerns regarding item security, handling, or conditions upon receipt of returned items. Timely reporting supports effective resolution and risk mitigation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update loss, damage, and theft prevention policies to reflect operational enhancements or regulatory compliance requirements. Significant updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all loss, damage, and theft prevention terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Loss, Damage & Theft Prevention Measures

Preventative Security Measures

LuxLoveLouis implements comprehensive security protocols explicitly designed to prevent loss, damage, and theft of consigned items. Measures include secure storage facilities, restricted access controls, 24-hour surveillance, and advanced inventory management systems.

Employee Training and Accountability

LuxLoveLouis staff undergo rigorous training on proper item handling, storage protocols, security awareness, and theft prevention. Employees explicitly understand and acknowledge their accountability for maintaining item security and integrity.

Incident Reporting and Investigation

In the event of suspected or actual loss, damage, or theft, LuxLoveLouis explicitly commits to immediate and thorough incident investigations, promptly notifying consignors and cooperating fully with relevant law enforcement or insurance investigations.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Consignor Communication

LuxLoveLouis proactively communicates any incidents involving loss, damage, or theft to consignors, providing detailed incident reports and facilitating transparent resolution processes, including support with insurance claims if applicable.

Liability Limitations

LuxLoveLouis explicitly outlines clear liability limitations regarding incidents of loss, damage, or theft, detailed within consignment agreements and relevant policy documents. Consignors explicitly acknowledge these liability limitations upon entering consignment agreements.

Risk Management Practices

LuxLoveLouis employs proactive risk management practices, regularly reviewing and enhancing operational procedures, security infrastructure, and employee protocols to continuously mitigate potential loss, damage, or theft risks.

Consignor Responsibilities

Consignors explicitly agree to promptly report any concerns regarding item security, handling, or conditions upon receipt of returned items. Timely reporting supports effective resolution and risk mitigation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update loss, damage, and theft prevention policies to reflect operational enhancements or regulatory compliance requirements. Significant updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all loss, damage, and theft prevention terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Security Measures & Risk Management Policies

Comprehensive Security Strategy

LuxLoveLouis explicitly implements a comprehensive security strategy, integrating physical, digital, and procedural safeguards to ensure the safety, integrity, and confidentiality of consigned items and sensitive information.

Facility Security

LuxLoveLouis facilities are equipped with advanced security features, including, video surveillance, restricted access areas to mitigate risks of unauthorized access, theft, or damage.

Digital Security Measures

LuxLoveLouis explicitly employs robust digital security protocols, including encrypted data storage, secure communication channels, regular software updates, and advanced cybersecurity tools to protect against cyber threats and safeguard sensitive customer and transaction data.

Employee Training

LuxLoveLouis explicitly provides ongoing, comprehensive security training for employees, covering best practices in data protection, fraud prevention, item handling, risk awareness, and emergency response procedures to enhance overall organizational security.

Risk Assessment and Monitoring

LuxLoveLouis conducts regular, detailed risk assessments and continuous monitoring of operational processes, facility security, and digital platforms to proactively identify vulnerabilities, evaluate risks, and implement necessary preventive measures.

Incident Response Plan

LuxLoveLouis maintains clearly defined incident response plans, explicitly detailing roles, responsibilities, procedures, and communication strategies for efficiently managing and resolving security-related incidents, minimizing impact, and facilitating rapid recovery.

Compliance with Regulations

LuxLoveLouis explicitly adheres to all applicable local, state, and federal regulatory requirements governing security, privacy, data protection, and consignment operations. Regular compliance audits ensure ongoing adherence and accountability.

Insurance and Liability Limitations

LuxLoveLouis LLC is a small, independently operated Limited Liability Company (LLC) and does not currently maintain insurance coverage for consigned items. While LuxLoveLouis LLC exercises reasonable care and employs appropriate security measures to protect consigned items, consignors explicitly acknowledge and accept that items are consigned at the consignor’s own risk.

LuxLoveLouis LLC shall not be held liable for any loss, damage, or theft arising from circumstances beyond its direct control, including but not limited to theft, vandalism, natural disasters (“Acts of God”), or operational disruptions that may compromise security measures.

By consigning items with LuxLoveLouis LLC, consignors expressly acknowledge and agree to these liability limitations, understanding and accepting that LuxLoveLouis LLC is not financially responsible for any incidents involving loss, theft, or damage to consigned items beyond its immediate control or despite its reasonable efforts to secure items.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility for promptly reporting any security-related concerns, suspicious activities, or potential vulnerabilities directly to LuxLoveLouis to support effective risk mitigation and response.

Continuous Improvement

LuxLoveLouis commits explicitly to continuous improvement in security measures and risk management practices, regularly reviewing and enhancing policies, procedures, training programs, and infrastructure to address evolving security threats effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update security measures and risk management policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

Participant Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all security measures and risk management policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Security Measures & Risk Management Policies

Comprehensive Security Strategy

LuxLoveLouis explicitly implements a comprehensive security strategy, integrating physical, digital, and procedural safeguards to ensure the safety, integrity, and confidentiality of consigned items and sensitive information.

Facility Security

LuxLoveLouis facilities are equipped with advanced security features, including monitored alarm systems, video surveillance, secure entry systems, and restricted access areas, explicitly designed to mitigate risks of unauthorized access, theft, or damage.

Digital Security Measures

LuxLoveLouis explicitly employs robust digital security protocols, including encrypted data storage, secure communication channels, regular software updates, and advanced cybersecurity tools to protect against cyber threats and safeguard sensitive customer and transaction data.

Employee Training

LuxLoveLouis explicitly provides ongoing, comprehensive security training for employees, covering best practices in data protection, fraud prevention, item handling, risk awareness, and emergency response procedures to enhance overall organizational security.

Risk Assessment and Monitoring

LuxLoveLouis conducts regular, detailed risk assessments and continuous monitoring of operational processes, facility security, and digital platforms to proactively identify vulnerabilities, evaluate risks, and implement necessary preventive measures.

Incident Response Plan

LuxLoveLouis maintains clearly defined incident response plans, explicitly detailing roles, responsibilities, procedures, and communication strategies for efficiently managing and resolving security-related incidents, minimizing impact, and facilitating rapid recovery.

Compliance with Regulations

LuxLoveLouis explicitly adheres to all applicable local, state, and federal regulatory requirements governing security, privacy, data protection, and consignment operations. Regular compliance audits ensure ongoing adherence and accountability.

Insurance and Liability Limitations

LuxLoveLouis LLC is a small, independently operated Limited Liability Company (LLC) and does not currently maintain insurance coverage for consigned items. While LuxLoveLouis LLC exercises reasonable care and employs appropriate security measures to protect consigned items, consignors explicitly acknowledge and accept that items are consigned at the consignor’s own risk.

LuxLoveLouis LLC shall not be held liable for any loss, damage, or theft arising from circumstances beyond its direct control, including but not limited to theft, vandalism, natural disasters (“Acts of God”), or operational disruptions that may compromise security measures.

By consigning items with LuxLoveLouis LLC, consignors expressly acknowledge and agree to these liability limitations, understanding and accepting that LuxLoveLouis LLC is not financially responsible for any incidents involving loss, theft, or damage to consigned items beyond its immediate control or despite its reasonable efforts to secure items.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility for promptly reporting any security-related concerns, suspicious activities, or potential vulnerabilities directly to LuxLoveLouis to support effective risk mitigation and response.

Continuous Improvement

LuxLoveLouis commits explicitly to continuous improvement in security measures and risk management practices, regularly reviewing and enhancing policies, procedures, training programs, and infrastructure to address evolving security threats effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update security measures and risk management policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

Participant Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all security measures and risk management policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Use of Marketing and Promotional Materials

Authorized Use of Materials

LuxLoveLouis explicitly reserves the right to utilize photographs, videos, item descriptions, testimonials, and other relevant materials provided by consignors and buyers for marketing, advertising, and promotional purposes across various platforms and media channels.

Content Creation and Ownership

All marketing and promotional content created or curated by LuxLoveLouis, including graphics, videos, social media content, advertisements, and other promotional materials, explicitly remains the exclusive intellectual property of LuxLoveLouis LLC.

Consignor and Buyer Consent

By consigning or purchasing items with LuxLoveLouis, consignors and buyers explicitly grant LuxLoveLouis permission to use item imagery, descriptions, reviews, and testimonials for promotional purposes without additional compensation or notification, unless explicitly stated otherwise in writing.

Accuracy and Integrity

LuxLoveLouis commits explicitly to maintaining accuracy, honesty, and integrity in all promotional and marketing materials. Items will be accurately represented in marketing materials, and misleading or deceptive representations will be strictly avoided.

Marketing Channels

LuxLoveLouis explicitly reserves the right to utilize multiple marketing channels, including websites, email campaigns, social media platforms, print media, live events, and digital advertising, to promote consigned items and engage the LuxLoveLouis community.

User-Generated Content

LuxLoveLouis explicitly encourages consignors and buyers to share user-generated content for promotional purposes. Users who submit or share content explicitly grant LuxLoveLouis rights to modify, display, and distribute this content across marketing channels.

Confidentiality and Privacy

LuxLoveLouis explicitly respects user confidentiality and privacy in all marketing activities. Personal identifiable information will only be used with explicit consent and strictly in compliance with LuxLoveLouis privacy and data protection policies.

Revocation of Consent

Consignors and buyers explicitly retain the right to revoke previously granted marketing permissions by submitting written notification to LuxLoveLouis. LuxLoveLouis commits to promptly complying with revocation requests and discontinuing the use of specified materials.

Third-Party Content

LuxLoveLouis explicitly disclaims responsibility for third-party use of publicly available marketing materials or content shared through external platforms not under LuxLoveLouis control. Users should be aware of platform-specific terms and conditions when sharing content externally.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update marketing and promotional material policies. Significant updates will be communicated clearly through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all policies regarding the use of marketing and promotional materials outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Use of Marketing and Promotional Materials

Authorized Use of Materials

LuxLoveLouis explicitly reserves the right to utilize photographs, videos, item descriptions, testimonials, and other relevant materials provided by consignors and buyers for marketing, advertising, and promotional purposes across various platforms and media channels.

Content Creation and Ownership

All marketing and promotional content created or curated by LuxLoveLouis, including graphics, videos, social media content, advertisements, and other promotional materials, explicitly remains the exclusive intellectual property of LuxLoveLouis LLC.

Consignor and Buyer Consent

By consigning or purchasing items with LuxLoveLouis, consignors and buyers explicitly grant LuxLoveLouis permission to use item imagery, descriptions, reviews, and testimonials for promotional purposes without additional compensation or notification, unless explicitly stated otherwise in writing.

Accuracy and Integrity

LuxLoveLouis commits explicitly to maintaining accuracy, honesty, and integrity in all promotional and marketing materials. Items will be accurately represented in marketing materials, and misleading or deceptive representations will be strictly avoided.

Marketing Channels

LuxLoveLouis explicitly reserves the right to utilize multiple marketing channels, including websites, email campaigns, social media platforms, print media, live events, and digital advertising, to promote consigned items and engage the LuxLoveLouis community.

User-Generated Content

LuxLoveLouis explicitly encourages consignors and buyers to share user-generated content for promotional purposes. Users who submit or share content explicitly grant LuxLoveLouis rights to modify, display, and distribute this content across marketing channels.

Confidentiality and Privacy

LuxLoveLouis explicitly respects user confidentiality and privacy in all marketing activities. Personal identifiable information will only be used with explicit consent and strictly in compliance with LuxLoveLouis privacy and data protection policies.

Revocation of Consent

Consignors and buyers explicitly retain the right to revoke previously granted marketing permissions by submitting written notification to LuxLoveLouis. LuxLoveLouis commits to promptly complying with revocation requests and discontinuing the use of specified materials.

Third-Party Content

LuxLoveLouis explicitly disclaims responsibility for third-party use of publicly available marketing materials or content shared through external platforms not under LuxLoveLouis control. Users should be aware of platform-specific terms and conditions when sharing content externally.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update marketing and promotional material policies. Significant updates will be communicated clearly through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all policies regarding the use of marketing and promotional materials outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignor & Buyer Testimonial Policies

Collection and Use of Testimonials

LuxLoveLouis explicitly collects testimonials from consignors and buyers to enhance trust, transparency, and community engagement. Testimonials may be featured across LuxLoveLouis’s digital platforms, marketing materials, social media, and promotional campaigns.

Permission and Consent

By providing testimonials, consignors and buyers explicitly grant LuxLoveLouis permission to use, reproduce, modify for clarity or brevity, display, and distribute these testimonials publicly without additional compensation unless explicitly agreed otherwise in writing.

Authenticity and Integrity

LuxLoveLouis explicitly commits to preserving testimonial authenticity, ensuring that all testimonials accurately reflect genuine user experiences. Testimonials will not be altered in any way that materially changes their original meaning or context.

Anonymity and Privacy

Consignors and buyers explicitly retain the option to submit testimonials anonymously or request limited personal identification. LuxLoveLouis commits to respecting and accommodating user privacy preferences in all testimonial publications.

Content Standards

LuxLoveLouis explicitly maintains high ethical standards for testimonial content. Testimonials containing offensive, defamatory, misleading, or inappropriate content will not be published. LuxLoveLouis reserves the explicit right to review and approve testimonials prior to publication.

Right to Withdraw

Consignors and buyers explicitly retain the right to withdraw previously provided testimonials by submitting a written request to LuxLoveLouis customer support. LuxLoveLouis commits to promptly removing withdrawn testimonials from future use.

Solicitation of Testimonials

LuxLoveLouis explicitly solicits testimonials transparently, clearly informing consignors and buyers of the intended use of testimonials and their right to provide consent or decline participation.

Legal Compliance

LuxLoveLouis explicitly adheres to applicable regulatory guidelines governing testimonial use, including clearly disclosing any relevant material connections or affiliations in accordance with FTC guidelines.

Third-Party Sharing

LuxLoveLouis explicitly disclaims responsibility for testimonials or related content shared independently by third parties or external platforms outside LuxLoveLouis’s direct control.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update testimonial policies. Significant updates will be clearly communicated to consignors and buyers through official notifications and platform announcements.

User Acknowledgment

By providing testimonials or engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all testimonial policies outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Email & Text Marketing Consent Policies

Explicit Consent

LuxLoveLouis explicitly requires clear consent from consignors, buyers, and users before engaging in email or text marketing communications. Consent is obtained through clearly indicated opt-in mechanisms, ensuring informed participation.

Marketing Communication Content

Email and text marketing communications explicitly include relevant content such as promotional offers, new arrivals, auction notifications, special events, company updates, or personalized recommendations. Content is consistently tailored to user preferences and interests.

Frequency and Timing

LuxLoveLouis commits explicitly to responsible communication practices, carefully regulating the frequency and timing of email and text messages to respect user preferences and avoid excessive contact.

User Control and Opt-Out

Users explicitly retain full control over marketing communication preferences, including clear and easily accessible opt-out mechanisms within all email and text communications. Opt-out requests will be processed promptly, typically within 48 hours.

Privacy and Data Security

LuxLoveLouis explicitly prioritizes user privacy and data protection, utilizing secure communication platforms and safeguarding user contact information against unauthorized access or misuse in strict compliance with applicable privacy regulations.

Accuracy of Information

Users explicitly agree to provide accurate and current contact information to receive marketing communications. LuxLoveLouis explicitly disclaims responsibility for failed delivery or communication inaccuracies resulting from outdated or incorrect user-provided information.

Legal and Regulatory Compliance

LuxLoveLouis explicitly adheres to all applicable legal and regulatory requirements governing email and text marketing communications, including compliance with the CAN-SPAM Act and Telephone Consumer Protection Act (TCPA).

Third-Party Sharing

LuxLoveLouis explicitly disclaims sharing user contact information with third-party entities for independent marketing purposes without explicit user consent. Any necessary third-party engagement strictly adheres to clearly defined privacy and data protection agreements.

Communication Transparency

Marketing communications explicitly identify LuxLoveLouis as the sender, clearly include company contact information, and provide transparent disclosures regarding promotional offers, ensuring clarity and informed user engagement.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update email and text marketing consent policies. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By subscribing to or engaging with LuxLoveLouis’s email and text marketing communications, users explicitly acknowledge their understanding of, agreement to, and compliance with all email and text marketing consent policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Anti-Money Laundering (AML) & Compliance Procedures

Commitment to AML Compliance

LuxLoveLouis explicitly commits to full compliance with applicable Anti-Money Laundering (AML) laws, regulations, and guidelines. Our AML policies are designed to prevent our platforms from being utilized for money laundering, terrorist financing, or other illicit financial activities.

Customer Due Diligence (CDD)

LuxLoveLouis explicitly implements rigorous Customer Due Diligence procedures, requiring detailed identity verification for consignors and buyers, especially in high-value transactions, to ensure transparency and legitimacy.

Enhanced Due Diligence (EDD)

For high-risk transactions or customers, LuxLoveLouis explicitly applies Enhanced Due Diligence measures, including comprehensive background checks, detailed source of funds verification, and ongoing monitoring.

Transaction Monitoring

LuxLoveLouis employs advanced transaction monitoring systems explicitly designed to detect suspicious activities or patterns indicative of potential money laundering or financial crimes. Suspicious transactions trigger immediate investigation.

Suspicious Activity Reporting

LuxLoveLouis explicitly commits to timely reporting of suspicious transactions or activities to relevant regulatory authorities in accordance with AML laws. Detailed internal procedures guide the reporting process to ensure compliance and responsiveness.

Record-Keeping and Documentation

LuxLoveLouis explicitly maintains meticulous records of customer identification, transactions, due diligence activities, and suspicious activity reports for a period mandated by applicable regulations, ensuring compliance and transparency.

AML Training

LuxLoveLouis explicitly provides ongoing AML compliance training for employees, clearly communicating AML responsibilities, compliance requirements, and reporting procedures to enhance organizational awareness and vigilance.

Risk Assessment and Management

LuxLoveLouis conducts regular AML risk assessments, explicitly identifying, evaluating, and addressing potential vulnerabilities in our processes, customer base, and transaction activities to proactively manage compliance risks.

Independent AML Audits

LuxLoveLouis explicitly subjects its AML compliance programs to periodic independent audits to assess effectiveness, identify potential improvements, and ensure ongoing adherence to regulatory requirements and industry standards.

Cooperation with Authorities

LuxLoveLouis explicitly commits to full cooperation with law enforcement, regulatory agencies, and financial institutions investigating money laundering or related financial crimes, providing necessary information and support as legally required.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update AML and compliance procedures. Significant updates will be clearly communicated through official notifications and comprehensive policy documents.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all AML policies, procedures, and regulatory obligations outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Regulatory Disclosure Requirements (Local, State, Federal)

Commitment to Regulatory Compliance

LuxLoveLouis explicitly commits to maintaining full compliance with all applicable local, state, and federal regulations relevant to its consignment, auction, and online sales activities. Regulatory adherence ensures transparent, lawful, and accountable business operations.

Required Disclosures

LuxLoveLouis explicitly ensures that all required regulatory disclosures, including licensing information, business registration details, and relevant consumer protections, are clearly communicated and accessible to consignors, buyers, and stakeholders.

Licensing and Registration

LuxLoveLouis holds and explicitly discloses all necessary licenses and registrations mandated by local, state, and federal authorities. Current licensing and registration information is transparently presented on LuxLoveLouis platforms and available upon request.

Consumer Protection Compliance

LuxLoveLouis explicitly adheres to consumer protection laws, clearly disclosing information related to returns, refunds, product authenticity, payment terms, privacy protections, and dispute resolution methods in compliance with regulatory requirements.

Auction and Resale Compliance

LuxLoveLouis complies explicitly with all applicable local, state, and federal regulations governing auctions, resale transactions, and consignment operations, ensuring clear and lawful conduct of business activities.

Taxation and Reporting Obligations

LuxLoveLouis explicitly fulfills all tax reporting obligations and clearly discloses relevant taxation responsibilities, providing necessary documentation and disclosures required by regulatory authorities and assisting consignors and buyers with applicable compliance.

Anti-Money Laundering (AML) and Financial Regulations

LuxLoveLouis explicitly complies with AML and related financial regulations, transparently disclosing relevant procedures and compliance frameworks, and ensuring robust reporting mechanisms for suspicious activities.

Environmental and Sustainability Compliance

LuxLoveLouis explicitly adheres to applicable environmental and sustainability regulations, transparently disclosing relevant practices and commitments to stakeholders, ensuring accountability and operational responsibility.

Privacy and Data Protection

LuxLoveLouis explicitly complies with relevant privacy and data protection regulations, clearly disclosing privacy practices, data collection methods, user rights, and data security measures in accordance with local, state, and federal laws.

Cooperation with Regulatory Authorities

LuxLoveLouis explicitly commits to proactive cooperation with regulatory authorities, promptly responding to regulatory inquiries, audits, or compliance reviews and providing accurate, transparent, and timely information.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update regulatory disclosure policies to reflect changes in regulatory requirements or operational practices. Significant updates will be clearly communicated to stakeholders through official notifications.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all regulatory disclosure requirements outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Third-Party Service Providers & Partnerships

Engagement of Third-Party Providers

LuxLoveLouis explicitly engages trusted third-party service providers to enhance operational capabilities, including payment processing, authentication services, shipping and logistics, digital marketing, cybersecurity, and platform hosting.

Selection and Vetting

LuxLoveLouis explicitly commits to a rigorous selection and vetting process for third-party service providers, ensuring alignment with LuxLoveLouis standards for quality, security, compliance, reliability, and ethical practices.

Contractual Agreements

LuxLoveLouis explicitly maintains clearly defined contractual agreements with third-party providers outlining service expectations, confidentiality requirements, data protection obligations, compliance with regulatory standards, and clear dispute resolution mechanisms.

Responsibility and Liability

LuxLoveLouis explicitly disclaims direct liability for the actions, omissions, or failures of third-party service providers. Users explicitly acknowledge and accept third-party provider responsibility limitations, as detailed within comprehensive LuxLoveLouis policy documents.

Privacy and Data Security

LuxLoveLouis explicitly requires third-party providers to adhere to strict privacy and data security standards, clearly outlined within contractual agreements, to protect consignor, buyer, and user information from unauthorized access or misuse.

Transparency and Disclosure

LuxLoveLouis explicitly commits to transparency in disclosing third-party partnerships and service provider relationships, clearly informing users about the specific roles, responsibilities, and involvement of third-party entities within LuxLoveLouis operations.

Cooperation and Coordination

LuxLoveLouis explicitly maintains proactive cooperation and coordination with third-party providers, regularly reviewing performance, compliance, and operational effectiveness to ensure continued alignment and mutual accountability.

Risk Management

LuxLoveLouis explicitly engages in ongoing risk assessment and management related to third-party provider relationships, implementing proactive measures to mitigate potential risks, disruptions, or compliance issues arising from third-party engagements.

User Feedback and Monitoring

LuxLoveLouis explicitly encourages user feedback regarding experiences with third-party providers and actively monitors third-party provider performance, promptly addressing user concerns, complaints, or operational issues.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update third-party service provider and partnership policies. Significant updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, users explicitly acknowledge their understanding of, agreement to, and compliance with all third-party service provider and partnership policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Environmental & Sustainability Policies

Commitment to Sustainability

LuxLoveLouis explicitly commits to operating responsibly, minimizing environmental impacts, and promoting sustainability through conscientious business practices and continuous improvements.

Responsible Consignment

LuxLoveLouis explicitly supports sustainability by promoting the resale and reuse of luxury goods, significantly reducing the environmental footprint associated with new product manufacturing and disposal.

Eco-Friendly Packaging

LuxLoveLouis explicitly prioritizes using eco-friendly and recyclable packaging materials whenever feasible, minimizing environmental impact and waste associated with shipping and handling processes.

Waste Reduction

LuxLoveLouis explicitly implements proactive measures to minimize waste throughout operational activities, promoting recycling, responsible disposal practices, and overall waste reduction strategies within its facilities.

Energy Efficiency

LuxLoveLouis explicitly strives to improve energy efficiency within its operations through the use of energy-efficient equipment, lighting, and responsible energy consumption practices to reduce environmental impact.

Sustainable Partnerships

LuxLoveLouis explicitly seeks partnerships with third-party providers and vendors who demonstrate strong environmental commitments, responsible sourcing, and sustainable operational practices.

Transparency and Accountability

LuxLoveLouis explicitly commits to transparency in communicating its environmental and sustainability initiatives, providing clear information to consignors, buyers, and stakeholders regarding sustainability practices and performance.

Community Engagement

LuxLoveLouis explicitly encourages community awareness and engagement on sustainability issues, actively promoting environmental responsibility within the LuxLoveLouis community and broader public through education and outreach initiatives.

Compliance with Regulations

LuxLoveLouis explicitly adheres to applicable environmental laws and regulations at local, state, and federal levels, ensuring compliance, accountability, and responsible environmental stewardship.

Continuous Improvement

LuxLoveLouis explicitly commits to ongoing evaluation and enhancement of environmental and sustainability practices, incorporating user feedback, industry developments, and regulatory guidelines into its sustainability strategy.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update environmental and sustainability policies. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and support for all environmental and sustainability policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Ethical Business Practices & Compliance Commitment

Commitment to Ethical Conduct

LuxLoveLouis explicitly commits to conducting business ethically, responsibly, and transparently. Integrity, fairness, and accountability are foundational values guiding all operations and interactions with consignors, buyers, employees, partners, and stakeholders.

Regulatory and Legal Compliance

LuxLoveLouis explicitly adheres to all applicable local, state, and federal laws and regulations governing consignment, auction activities, consumer protection, privacy, data protection, and financial transparency. Compliance is proactively monitored and enforced within all business practices.

Fair Business Practices

LuxLoveLouis explicitly ensures fairness in pricing, item representation, transactional transparency, and dispute resolution processes. Practices designed to mislead, exploit, or disadvantage consignors, buyers, or partners are strictly prohibited.

Anti-Corruption and Anti-Bribery

LuxLoveLouis explicitly maintains zero tolerance for corruption, bribery, or unethical financial practices. Policies explicitly prohibit offering, accepting, or facilitating bribery, kickbacks, or improper financial incentives.

Conflict of Interest Management

LuxLoveLouis explicitly implements policies to identify, disclose, and manage potential conflicts of interest, ensuring business decisions and activities are transparently conducted without undue personal or financial influence.

Employee Ethical Standards

Employees of LuxLoveLouis explicitly adhere to high ethical standards, receiving clear guidance and regular training on ethical behavior, compliance obligations, confidentiality, and professional responsibilities.

Transparency in Communications

LuxLoveLouis explicitly commits to clear, accurate, and transparent communications regarding business operations, policies, item conditions, pricing, and transactional details, ensuring informed decision-making and trust.

Confidentiality and Privacy

LuxLoveLouis explicitly respects and safeguards user confidentiality and privacy, ensuring personal and transactional information is securely managed, disclosed responsibly, and used solely for legitimate, agreed-upon purposes.

Ethical Partnerships

LuxLoveLouis explicitly seeks to collaborate with partners, suppliers, and third-party providers demonstrating ethical business practices, regulatory compliance, social responsibility, and transparent operational standards.

Reporting Ethical Concerns

LuxLoveLouis explicitly encourages stakeholders to promptly report ethical concerns, policy violations, or suspected misconduct directly to LuxLoveLouis leadership or designated compliance officers, ensuring timely investigation and resolution.

Continuous Improvement

LuxLoveLouis explicitly commits to ongoing evaluation, enhancement, and reinforcement of ethical business practices and compliance policies, adapting proactively to evolving regulatory requirements, stakeholder expectations, and operational needs.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update ethical business practices and compliance policies. Significant policy updates will be clearly communicated through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, employees, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all ethical business practices and compliance commitments outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Force Majeure & Unforeseen Circumstances Policies

Definition of Force Majeure

LuxLoveLouis explicitly defines Force Majeure as extraordinary events or circumstances beyond the reasonable control of LuxLoveLouis, including but not limited to natural disasters, severe weather events, pandemics, acts of war, terrorism, civil unrest, labor strikes, governmental actions, technological disruptions, or significant supply chain interruptions.

Impact on Performance

LuxLoveLouis explicitly disclaims liability for delays, disruptions, or failures in performing contractual obligations resulting from Force Majeure events or unforeseen circumstances. LuxLoveLouis will proactively communicate with affected consignors, buyers, and stakeholders regarding impacts and expected resolutions.

Notification of Events

In the event of Force Majeure, LuxLoveLouis explicitly commits to promptly notifying consignors, buyers, and relevant stakeholders, providing clear information on the nature of the event, anticipated impacts, and measures being undertaken to mitigate disruptions.

Temporary Suspension of Obligations

LuxLoveLouis explicitly reserves the right to temporarily suspend specific contractual obligations during Force Majeure events. LuxLoveLouis commits to minimizing disruption duration, actively pursuing feasible alternatives or resolutions.

Mitigation Efforts

LuxLoveLouis explicitly commits to proactively and diligently implementing mitigation measures designed to minimize operational impacts resulting from Force Majeure events, including contingency planning, alternate operational procedures, and stakeholder communication strategies.

Termination and Renegotiation

In extended cases of Force Majeure resulting in prolonged operational disruption, LuxLoveLouis explicitly reserves the right to terminate or renegotiate impacted consignment agreements, transactions, or contractual commitments, ensuring transparency, fairness, and mutual agreement.

No Liability for Indirect Damages

LuxLoveLouis explicitly disclaims liability for indirect, consequential, or incidental damages resulting from Force Majeure or unforeseen circumstances, except to the extent explicitly mandated by applicable laws or regulatory requirements.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility to promptly communicate any potential impacts, concerns, or accommodations required during Force Majeure events to LuxLoveLouis, facilitating efficient issue resolution and mutual cooperation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update Force Majeure and unforeseen circumstances policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all Force Majeure and unforeseen circumstances policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Digital Content & Website Usage Terms

Acceptance of Terms

By accessing and using LuxLoveLouis’s website and digital content, users explicitly acknowledge their acceptance of, and compliance with, all terms and conditions detailed herein. Continued use signifies explicit user agreement.

Permitted Use

LuxLoveLouis explicitly grants users limited, revocable, non-exclusive, non-transferable permission to access and use its digital content and website for personal, informational, and transactional purposes only.

Prohibited Activities

Users explicitly agree not to engage in prohibited activities, including but not limited to unauthorized use, reproduction, distribution, modification, transmission, or commercial exploitation of digital content without explicit prior written consent from LuxLoveLouis.

Intellectual Property

All digital content, including text, graphics, logos, images, videos, software, and designs displayed on LuxLoveLouis’s website, explicitly remains the exclusive property of LuxLoveLouis LLC, protected by intellectual property laws.

User-Generated Content

LuxLoveLouis explicitly reserves the right to use, display, and distribute user-generated content submitted to its platforms. Users submitting content explicitly grant LuxLoveLouis permission to utilize this content across marketing, promotional, and operational channels.

Website Availability and Performance

LuxLoveLouis explicitly disclaims guarantees regarding uninterrupted website availability or flawless performance. Users explicitly acknowledge potential technical disruptions, maintenance activities, or performance variations inherent to digital platforms.

Links to Third-Party Websites

LuxLoveLouis explicitly disclaims responsibility for content, security, privacy practices, or reliability of external third-party websites linked from LuxLoveLouis platforms. Users explicitly accept risks associated with external links.

Security and Privacy

LuxLoveLouis explicitly implements robust security measures to protect user data and privacy. Users explicitly acknowledge their responsibility for maintaining account security and promptly reporting unauthorized access.

Cookies and Tracking Technologies

LuxLoveLouis explicitly utilizes cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and tailor content. Users explicitly consent to cookie usage as detailed in LuxLoveLouis’s comprehensive privacy policies.

Disclaimers and Liability Limitations

LuxLoveLouis explicitly disclaims liability for direct, indirect, incidental, consequential, or punitive damages resulting from website or digital content usage, except as explicitly mandated by applicable laws.

Compliance and Legal Obligations

Users explicitly agree to utilize LuxLoveLouis digital platforms responsibly, ethically, and in strict compliance with applicable local, state, and federal laws and regulations.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update digital content and website usage terms. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By accessing or utilizing LuxLoveLouis’s digital content and website, users explicitly acknowledge their understanding of, agreement to, and compliance with all digital content and website usage terms outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Social Media Usage & Interaction Policies

Scope of Policy

This policy explicitly governs interactions on LuxLoveLouis’s official social media platforms, including Instagram, Facebook, Twitter, TikTok, and other affiliated digital communication channels.

User Conduct Expectations

LuxLoveLouis explicitly expects respectful, ethical, and responsible behavior from all users engaging on social media platforms. Users are required to communicate respectfully, refraining from harassment, discriminatory language, defamatory remarks, offensive content, or inappropriate behavior.

Prohibited Content

LuxLoveLouis explicitly prohibits posting or sharing content that is misleading, harmful, offensive, fraudulent, illegal, or violates intellectual property rights. Violations will result in immediate removal of the content and potential user suspension or banning from LuxLoveLouis platforms.

Engagement and Moderation

LuxLoveLouis actively engages users through social media interactions and explicitly reserves the right to moderate, manage, and respond to user-generated content or comments to ensure constructive, respectful community interactions.

Reporting Misconduct

LuxLoveLouis explicitly encourages users to report inappropriate, abusive, or harmful interactions promptly through direct messaging on the social media platform or via customer support channels. Reports will be confidentially reviewed and addressed swiftly.

User-Generated Content Rights

By interacting or submitting content on LuxLoveLouis social media platforms, users explicitly grant LuxLoveLouis permission to use, share, and repurpose content across its marketing and promotional channels, clearly recognizing LuxLoveLouis’s intellectual property rights in such curated content.

Privacy and Confidentiality

LuxLoveLouis explicitly respects user privacy and confidentiality during social media interactions, clearly refraining from sharing sensitive personal information publicly. Users are advised to avoid posting personal or financial details publicly on social media channels.

Promotional and Marketing Activities

LuxLoveLouis explicitly utilizes social media for promotional activities, announcements, special offers, and live events. Users explicitly acknowledge LuxLoveLouis’s right to manage, adjust, or discontinue social media-based promotions at its discretion.

LuxLoveLouis LLC – Conflict of Interest & Transparency Policies

Commitment to Transparency

LuxLoveLouis explicitly commits to maintaining transparency and proactively identifying, disclosing, and managing conflicts of interest within all business operations and interactions with stakeholders.

Definition of Conflict of Interest

A conflict of interest explicitly exists when personal, financial, professional, or other interests may compromise or appear to compromise objective decision-making or responsibilities towards LuxLoveLouis, consignors, buyers, or stakeholders.

Disclosure Obligations

Employees, management, and affiliates of LuxLoveLouis explicitly commit to proactively and transparently disclosing any potential or actual conflicts of interest. Disclosures must be communicated clearly and promptly to appropriate supervisory or compliance personnel.

Management of Conflicts

LuxLoveLouis explicitly implements clearly defined procedures to manage disclosed conflicts of interest, including recusal from decision-making processes, implementing oversight measures, or adjusting responsibilities to mitigate conflicts effectively.

Fair and Impartial Decisions

LuxLoveLouis explicitly ensures that all business decisions, including vendor selection, partnerships, authentication processes, pricing, and promotional activities, are conducted objectively, fairly, and impartially, explicitly free from personal or undue influence.

Reporting Misconduct

Stakeholders explicitly have the responsibility to report suspected undisclosed conflicts of interest or related misconduct directly to LuxLoveLouis compliance officers or leadership, ensuring transparency and integrity within operational practices.

Training and Awareness

LuxLoveLouis explicitly provides ongoing training and resources to employees and management regarding conflict of interest identification, disclosure responsibilities, management procedures, and ethical decision-making practices.

Confidentiality and Integrity

LuxLoveLouis explicitly safeguards confidentiality and integrity during conflict of interest disclosures and investigations, ensuring that information shared is managed discreetly, professionally, and ethically.

Continuous Review and Monitoring

LuxLoveLouis explicitly commits to regularly reviewing and monitoring conflict of interest disclosures, management practices, and effectiveness, proactively adjusting policies or procedures to enhance transparency and compliance.

Accountability Measures

LuxLoveLouis explicitly enforces accountability measures, clearly addressing violations of conflict of interest policies through appropriate corrective actions, disciplinary measures, or policy adjustments, maintaining organizational integrity and stakeholder trust.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update conflict of interest and transparency policies. Significant policy updates will be clearly communicated through official notifications and platform announcements.

Stakeholder Acknowledgment

By engaging with LuxLoveLouis LLC, employees, management, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all conflict of interest and transparency policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Record Keeping & Document Retention Policies

Commitment to Accurate Record Keeping

LuxLoveLouis explicitly commits to maintaining accurate, comprehensive, and organized business records to ensure transparency, accountability, regulatory compliance, and operational effectiveness.

Types of Records Retained

LuxLoveLouis explicitly retains critical business records, including transaction details, consignment agreements, payment records, authentication certificates, communications, financial reports, compliance documents, and customer service interactions.

Retention Periods

Records are explicitly retained in compliance with applicable local, state, and federal regulations. Transaction and financial records are typically maintained for a minimum of five years, or longer if required by specific legal or regulatory guidelines.

Confidentiality and Security

LuxLoveLouis explicitly safeguards retained records through secure storage solutions, robust digital security measures, restricted access controls, and confidentiality protocols designed to prevent unauthorized disclosure, alteration, or destruction.

Digital and Physical Records Management

LuxLoveLouis explicitly manages both digital and physical records, employing organized, secure, and compliant document storage systems. Digital records are securely stored with appropriate backups, encryption, and cybersecurity protections.

Disposal and Destruction

Upon expiration of retention periods, LuxLoveLouis explicitly disposes of or securely destroys records in compliance with regulatory requirements, employing secure destruction methods to maintain confidentiality and prevent unauthorized access.

Record Accessibility

LuxLoveLouis explicitly ensures records are accessible for authorized internal and external audits, regulatory inspections, compliance assessments, and operational reviews. Access requests are managed transparently and promptly.

Compliance Audits

LuxLoveLouis explicitly commits to periodic compliance audits of record keeping and document retention practices, ensuring adherence to regulatory requirements, internal policies, and operational effectiveness.

Reporting and Documentation

LuxLoveLouis explicitly maintains clear, accurate documentation of record management processes, retention schedules, disposal activities, and compliance assessments to demonstrate accountability and regulatory adherence.

Training and Awareness

Employees of LuxLoveLouis explicitly receive ongoing training regarding record keeping responsibilities, document retention requirements, data protection protocols, and secure disposal practices, enhancing organizational compliance and awareness.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update record keeping and document retention policies. Significant updates will be clearly communicated through official notifications and platform announcements.

Stakeholder Acknowledgment

By engaging with LuxLoveLouis LLC, employees, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all record keeping and document retention policies outlined herein and within comprehensive LuxLoveLouis policy documents.Effective Date:

These updated Terms and Conditions are effective as of June 1, 2025.

Notification:

We remain committed to transparency and wish to inform you that our Terms and Conditions have been updated solely to enhance clarity, readability, and overall organization. There are no significant substantive changes affecting your current rights or obligations.

Transparency Statement:

“Our Terms and Conditions have been updated effective June 1, 2025, to improve readability, structure, and clarity. These changes do not materially alter your rights or responsibilities but provide a more user-friendly experience.”

LuxLoveLouis LLC – Instagram Stories Timed Auctions

Participation Eligibility

Participants in LuxLoveLouis Instagram Stories Timed Auctions must be at least 18 years of age and located within the United States. By submitting a bid, participants confirm eligibility and explicitly agree to abide by all terms and conditions associated with LuxLoveLouis’s auction processes.

Auction Procedure

LuxLoveLouis conducts timed auctions through Instagram Stories, providing details of auction items, minimum bid increments, and bidding timelines clearly within each story post. Participants place bids by submitting their offer amount through direct message (DM) within the clearly specified timeframe. Each timed auction has a clearly indicated start and end time, and bids submitted outside the stated timeframe will not be considered.

Minimum Bid Increments

LuxLoveLouis clearly specifies minimum bid increments for each auction item. Participants must adhere strictly to the stated increments to ensure valid bid consideration. Bids not meeting the increment criteria may be deemed invalid.

Binding Nature of Bids

All bids submitted through Instagram Stories are legally binding commitments. Participants acknowledge that placing a bid indicates explicit agreement and obligation to purchase the auction item if their bid is declared the winning bid at the close of the auction period.

Winning Bid Determination

The highest valid bid received within the clearly stated auction timeframe will be declared the winning bid. LuxLoveLouis will promptly notify the winning bidder via direct message (DM) on Instagram, and the winner must acknowledge and respond within 24 hours to finalize the transaction.

Payment Obligations

Winning bidders must complete payment within 24 hours following notification from LuxLoveLouis. Payment methods accepted include major credit and debit cards. LuxLoveLouis explicitly does not accept PayPal for auction transactions.

Non-Purchase Fee for Live Sales & Story Sales

If a customer claims an item as “sold” or wins a bid during live sales or story sales but subsequently fails to complete the purchase, a non-purchase administrative fee of $100 will be applied to their account. This fee covers costs associated with the time spent during the live event, reserving the item from other potential buyers, administrative processing, and remarketing efforts required to re-list the item.

Customers with outstanding non-purchase fees will be restricted from participating in any future sales events until all fees are paid in full. This policy ensures fairness and accountability, preventing loss of opportunity for other interested buyers and protecting the integrity of our sales process.

Item Authenticity

LuxLoveLouis guarantees the authenticity of all auction items. Each item is rigorously authenticated, and authenticity certificates may be requested by the winning bidder, reaffirming LuxLoveLouis’s commitment to transparency and trust.

Buyer Acknowledgment

By participating in LuxLoveLouis Instagram Stories Timed Auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all outlined terms, conditions, and policies specified within this document and cross-referenced LuxLoveLouis policies.

LuxLoveLouis LLC – Silent Bid Policies

Eligibility and Participation

Silent bid participants must be at least 18 years of age and reside within the United States. Submission of a silent bid explicitly confirms participant eligibility and acceptance of LuxLoveLouis’s comprehensive terms and conditions.

Silent Bidding Procedure

Participants may submit confidential bids privately through designated channels, such as Instagram direct messages (DMs) or other official communication methods explicitly stated by LuxLoveLouis. All silent bids must clearly include the bid amount, bidder’s full name, and contact details. LuxLoveLouis will acknowledge receipt of each bid promptly, ensuring clarity and transparency in the bidding process.

Confidentiality of Silent Bids

LuxLoveLouis maintains the strict confidentiality of all silent bids received. Information related to bid amounts, bidder identities, and contact details will not be disclosed publicly or shared with other bidders. This confidentiality policy is central to the integrity and fairness of LuxLoveLouis’s silent bidding process.

Binding Commitment of Silent Bids

All submitted silent bids constitute legally binding commitments to purchase the auction item if declared the winning bid. Participants explicitly acknowledge that submission of a silent bid represents an unconditional agreement and obligation to finalize the purchase transaction should their bid prevail.

Determination of Winning Silent Bid

The highest valid silent bid received by LuxLoveLouis within the clearly defined bidding period will be deemed the winning bid. LuxLoveLouis will communicate directly and privately with the winning bidder to finalize the transaction details. The winning bidder must respond within 24 hours to confirm their purchase and provide payment.

Payment Terms and Obligations

Winning silent bidders are required to complete payment within 24 hours following notification by LuxLoveLouis. Accepted payment methods include all major credit and debit cards. LuxLoveLouis explicitly does not accept PayPal payments for silent bid transactions.

Non-Payment Consequences

Failure to fulfill your payment obligation within the specified 24-hour period without prior approval or explicit arrangement from LuxLoveLouis will result in forfeiture of the auction item. Additionally, a $100 non-payment administrative fee will be assessed. This fee covers costs incurred for holding and reserving the item, administrative processing, remarketing, restocking, and missed sales opportunities due to the item’s unavailability to other interested buyers.

Participants with unpaid administrative fees or repeated non-compliance may be restricted or permanently excluded from future LuxLoveLouis bidding and sales activities. Buyers are strongly encouraged to review LuxLoveLouis’s full Payment Terms and Fees for detailed policies regarding payment responsibilities, late fees, and the consequences of non-payment.

Authenticity and Quality Assurance

LuxLoveLouis LLC guarantees the authenticity and quality of all items offered in silent bids and sales. Each item undergoes a meticulous internal evaluation by LuxLoveLouis’s experienced team. To further assure authenticity and maintain the highest standards, items are additionally verified through trusted third-party professional authentication companies. A Certificate of Authenticity (COA) from these independent experts accompanies each purchase, ensuring complete transparency and buyer confidence in every transaction.

Cross-Referencing Existing Terms

Participants in silent bids explicitly acknowledge that all relevant LuxLoveLouis policies—including but not limited to payment terms, communication protocols, authentication procedures, and forfeiture policies—apply fully to silent bid transactions.

Buyer Acknowledgment

By submitting a silent bid, participants explicitly affirm their understanding of and agreement to all silent bidding policies, obligations, and associated terms and conditions clearly outlined herein and in related LuxLoveLouis policy documents.

LuxLoveLouis LLC – Live Auction Eligibility & Participation

Participant Eligibility

Participants in LuxLoveLouis Live Auctions must be at least 18 years old and legal residents within the United States. Participation explicitly indicates that bidders understand, accept, and comply with all terms and conditions associated with LuxLoveLouis’s auction events.

Residency Requirements

LuxLoveLouis Live Auctions are exclusively available to bidders located within the United States. International bidders are not eligible to participate. All bidders must be able to provide valid proof of residency upon request.

Binding Bids

All bids placed during LuxLoveLouis Live Auctions constitute legally binding agreements. Participants acknowledge and explicitly agree to fulfill all purchase obligations associated with successful bids. LuxLoveLouis reserves the right to pursue available remedies, including fees and future auction exclusions, for any breaches of these obligations.

Participation Conduct

LuxLoveLouis expects all participants to conduct themselves respectfully and professionally during live auction events. Disruptive or inappropriate behavior, including attempts to interfere with bidding procedures or processes, will result in immediate disqualification from current and future auctions.

Verification and Compliance

LuxLoveLouis reserves the right to verify bidder eligibility and compliance with auction terms. Participants may be required to provide identification or additional verification materials at any stage to confirm compliance and maintain auction integrity.

Cross-Referencing of Policies

By participating, bidders explicitly acknowledge and agree to adhere to all related LuxLoveLouis policies, including but not limited to Payment Terms, Late Payment Fees, Anti-Counterfeit measures, and Authenticity Verification procedures.

Buyer Responsibilities

Bidders are responsible for understanding the full scope of LuxLoveLouis auction rules, policies, and obligations before participating. Bidders should thoroughly review auction details and terms, ensuring clear understanding and preparedness to fulfill all responsibilities related to successful auction bids.

Acknowledgment of Auction Terms

Participation in LuxLoveLouis Live Auctions explicitly indicates bidder acknowledgment and acceptance of all terms, eligibility criteria, and compliance requirements detailed within these terms and throughout LuxLoveLouis’s comprehensive policy documentation.

LuxLoveLouis LLC – Live Auction Process & Bidding Rules

Auction Format and Venue

LuxLoveLouis live auctions are conducted exclusively via Instagram Live through our official Instagram account, @LuxLoveLouis. Auction dates and times will be clearly communicated in advance on our official Instagram and website platforms.

Bidding Procedure

Participants must submit their bids clearly in the comment section during the live auction session on Instagram. Bids must be explicitly stated in whole dollar amounts. LuxLoveLouis representatives will acknowledge valid bids promptly during the live broadcast to ensure clarity and transparency.

Minimum Bid Increments

LuxLoveLouis requires minimum bid increments clearly stated at the start of each auction segment:

• Smaller luxury items require a minimum bid increment of $25.
• Larger luxury items require a minimum bid increment of $50.
  Participants must adhere strictly to these increments; failure to do so will render a bid invalid.

Auction Closing Procedure

Each auction item will conclude following a clearly announced 10-second countdown. The highest bid clearly and validly submitted prior to the end of this countdown will be declared the winning bid. LuxLoveLouis maintains sole discretion in determining the exact timing and acceptance of bids based on the Instagram Live platform timestamps.

Winning Bid Notification

Immediately following the conclusion of bidding for each item, LuxLoveLouis will publicly announce the winning bidder and the final bid amount on the Instagram Live broadcast. Winners will receive additional confirmation and payment details via direct message (DM) promptly after auction completion.

Binding Nature of Auction Bids

All bids placed during LuxLoveLouis live auctions are legally binding commitments. Winning bidders are obligated to fulfill the purchase terms without exceptions or conditions. Participants explicitly acknowledge their understanding of and agreement to these binding terms upon submitting any bid during live auctions.

Cross-Referencing Policies

Participants must familiarize themselves and comply with all related LuxLoveLouis policies, including Payment Terms, Fees, Late Payment Consequences, and Item Forfeiture Policies. LuxLoveLouis reserves the right to apply administrative or restocking fees and restrict future participation for bidders who fail to comply with auction obligations.

Auction Transparency and Fairness

LuxLoveLouis prioritizes transparency and fairness throughout the auction process. Participants must adhere strictly to all bidding rules and procedures outlined in this document to ensure equitable opportunities and maintain the integrity of LuxLoveLouis live auction events.

Participant Conduct

Participants are expected to conduct themselves respectfully and professionally during live auctions. Disruptive or inappropriate behavior, such as bid manipulation or interference, will lead to immediate disqualification and potential future participation restrictions.

Acknowledgment

By participating in LuxLoveLouis live auctions, bidders explicitly confirm their understanding and acceptance of these Live Auction Process & Bidding Rules and all associated terms detailed within LuxLoveLouis's comprehensive policies.

LuxLoveLouis LLC – Live Auction Payment & Policies

Payment Requirements

Winning bidders in LuxLoveLouis live auctions are required to finalize payments within 24 hours following the conclusion of the auction. Prompt payment ensures smooth transaction processing and maintains fairness and efficiency for all auction participants and consignors.

Accepted Payment Methods

LuxLoveLouis accepts payments exclusively through major credit and debit card providers. Please note that PayPal payments are explicitly not accepted for auction transactions.

Payment Plan Option

LuxLoveLouis offers an 8-week payment plan as an alternative payment method for auction winners. A non-refundable deposit of 35% of the final auction price is required immediately upon invoice issuance. Remaining payments must be completed within the defined 8-week term.

Late Payments and Fees

Customers who fail to complete payments within the required 24-hour period for immediate payment items or who do not adhere to the agreed-upon LuxLoveLouis LLC 8-week payment plan terms for auction items or standard purchases will incur a late fee of $50 per week, commencing after a 3-day grace period. This late fee must be paid each subsequent Monday, for a maximum of three weeks.

If a required weekly payment of $50 is not received by LuxLoveLouis on or before each Monday, and there has been no explicit communication or approved alternative arrangement, it will be deemed as an indication that the customer no longer intends to complete the purchase. At this point, the item will be automatically forfeited and returned to LuxLoveLouis’s inventory for resale.

Furthermore, even if partial payments are made, failure to complete all outstanding payments within the allowed three-week late-payment period beyond the original 8-week plan duration will result in forfeiture of the item. LuxLoveLouis LLC reserves the right to relist and resell forfeited items immediately.

We strongly encourage customers to communicate proactively if experiencing payment delays, to avoid forfeiture and potential additional administrative fees.

Forfeiture and Relisting Policy

If payment obligations are not met according to the established timelines and without explicit approval from LuxLoveLouis, the winning bidder forfeits their claim to the auctioned item. LuxLoveLouis reserves the right to immediately relist the forfeited item for future sale. All payments previously made toward forfeited items are non-refundable.

Anti-Counterfeit Enforcement

LuxLoveLouis maintains strict policies against counterfeit goods. Items suspected or found to be counterfeit will incur a $275 Counterfeit Item Processing Fee, covering authentication and return shipping costs. LuxLoveLouis rigorously authenticates each item prior to auction to uphold marketplace integrity.

Authenticity Guarantee

LuxLoveLouis guarantees that every item auctioned is authentic. Items undergo comprehensive authentication using advanced verification technologies and independent third-party authentication services. Authenticity certificates may be requested by buyers to affirm this commitment.

Administrative and Reinstatement Fees

Participants failing to fulfill auction obligations may be required to pay a $100 administrative reinstatement fee to participate in future LuxLoveLouis auctions, live sales, or related activities. Repeated non-compliance may result in permanent restrictions from all future sales events and auctions.

Licenses and Certifications

LuxLoveLouis operates under valid and current licenses and certifications, including:

• Resale License: SID 9410663
• Business License: LIC047800
• Auctioneer License: AUC.4956
  These licenses reflect LuxLoveLouis’s compliance with local, state, and federal auction regulations.

Participant Communication

LuxLoveLouis ensures proactive and transparent communication with all auction participants regarding payment obligations, auction outcomes, policy enforcement, and administrative processes. Participants are encouraged to promptly communicate any payment issues or questions directly to LuxLoveLouis customer support.

Participant Acknowledgment

By bidding and participating in LuxLoveLouis live auctions, participants explicitly acknowledge their understanding, acceptance, and compliance with all terms, conditions, and policies detailed herein and within related LuxLoveLouis policy documents.

LuxLoveLouis LLC – International Sales & Customs Policies

Eligibility for International Sales

LuxLoveLouis offers international sales selectively and reserves the right to determine eligibility for such transactions. Buyers located outside the United States must explicitly confirm acceptance of these international sales and customs policies before completing a purchase.

Customs Duties and Taxes

International buyers explicitly acknowledge their sole responsibility for all customs duties, taxes, VAT, or additional import fees levied by their country’s governmental authorities. LuxLoveLouis is not liable for these charges and cannot predict or influence the amount or applicability of these additional fees. Additionally, consignors shipping items to LuxLoveLouis from outside the United States are solely responsible for any duties, customs fees, or taxes associated with importing these items into the United States. LuxLoveLouis will not cover or reimburse these fees.

Compliance with International Import Regulations

International buyers must ensure full compliance with all import regulations and customs laws applicable to their country. LuxLoveLouis is not responsible for any delays, seizures, or additional fees resulting from non-compliance with importation rules and regulations.

Shipping and Insurance

LuxLoveLouis ships international orders through reputable shipping carriers with tracking capabilities. Standard shipping charges apply, with optional additional insurance coverage available at the buyer's expense. Buyers wishing to add insurance coverage beyond standard offerings must explicitly request and pay for this service prior to shipment.

Shipping Documentation

LuxLoveLouis accurately declares all international shipments' content and value, in compliance with international shipping regulations. LuxLoveLouis will not falsely represent the contents, value, or purpose of shipments for customs purposes under any circumstances.

Payment Methods for International Transactions

Payments for international transactions must be completed using major credit or debit cards. LuxLoveLouis explicitly does not accept PayPal payments for international transactions.

Currency and Exchange Rates

All transactions with LuxLoveLouis are processed in U.S. Dollars (USD). International buyers accept responsibility for any exchange rate fluctuations, conversion fees, or related charges applied by their bank or financial institution.

Returns and Refunds for International Sales

All international sales are considered final. Due to complexities involved in international customs processes, LuxLoveLouis explicitly does not accept returns or issue refunds for international purchases.

Authenticity and Quality Assurance

LuxLoveLouis guarantees the authenticity of all items sold internationally. Each item undergoes meticulous authentication procedures. Authenticity certificates can be requested electronically to further verify and ensure buyer confidence.

Lost or Damaged International Shipments

LuxLoveLouis is not liable for lost or damaged packages once transferred to international shipping carriers. Buyers are encouraged to purchase adequate shipping insurance to protect against such potential risks. LuxLoveLouis commits to providing tracking information promptly upon shipment to aid buyers in monitoring their packages.

Buyer Communication

LuxLoveLouis proactively communicates all relevant shipment details, tracking information, and updates to international buyers. Buyers must promptly communicate any shipment or customs-related issues to LuxLoveLouis to facilitate timely resolutions.

Buyer Acknowledgment

By engaging in international transactions with LuxLoveLouis, buyers explicitly acknowledge understanding, agreement, and compliance with all terms, conditions, and policies detailed herein and throughout LuxLoveLouis's comprehensive policy documents.

LuxLoveLouis LLC – Shipping, Handling, and Insurance Policies

Shipping Method and Carriers

LuxLoveLouis utilizes reputable shipping carriers to provide safe, timely, and reliable delivery of purchased items. Domestic shipments are primarily conducted through USPS Priority Mail or comparable services that provide tracking capabilities and standard insurance coverage.

Handling and Processing Times

LuxLoveLouis commits to processing and shipping items promptly after receiving confirmed payment, typically within 1-3 business days. Buyers will receive immediate notification and tracking information upon shipment of their order.

Standard Shipping Insurance

All shipments from LuxLoveLouis include standard insurance coverage provided by the shipping carrier, typically covering packages valued up to $100. LuxLoveLouis explicitly disclaims responsibility for any lost, damaged, or delayed shipments once packages are transferred to the shipping carrier.

Additional Insurance Coverage

Buyers have the option to purchase additional insurance coverage beyond the standard $100 limit. LuxLoveLouis strongly recommends considering additional coverage for higher-value items. Buyers must explicitly request and pay for supplementary insurance before shipment.

Lost or Damaged Shipments

In the event of loss or damage during shipping, buyers must promptly report the issue directly to the shipping carrier. LuxLoveLouis will assist in providing necessary documentation and evidence required by the carrier for claim processing, but will not assume responsibility or liability for claim outcomes.

International Shipping Limitations

LuxLoveLouis ships internationally on a selective basis. International buyers assume responsibility for all customs duties, taxes, and related import fees. LuxLoveLouis disclaims liability for international shipping delays, customs seizures, or additional charges related to customs processing.

Shipping Address Accuracy

Buyers are responsible for providing accurate and complete shipping addresses at the time of purchase. LuxLoveLouis will not assume responsibility or liability for delays, additional shipping costs, or losses resulting from incorrect or incomplete address information provided by buyers.

Returns Due to Undeliverable Packages

Packages returned to LuxLoveLouis as undeliverable due to incorrect addresses or recipient refusal will be subject to additional shipping and handling charges for reshipment. LuxLoveLouis will contact buyers to confirm reshipment arrangements and payment of associated fees.

Shipping Costs and Fees

All applicable shipping and handling charges are clearly communicated at the point of sale. Shipping charges include carrier fees, packaging materials, and administrative handling costs. Buyers explicitly acknowledge and accept these shipping fees upon completing their purchase transactions.

Communication and Tracking

LuxLoveLouis proactively provides buyers with shipment tracking numbers and status updates. Buyers are encouraged to utilize provided tracking information to monitor their shipment's progress and promptly report any discrepancies or delivery issues to LuxLoveLouis.

Buyer Acknowledgment

By purchasing items from LuxLoveLouis, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all shipping, handling, and insurance policies detailed within this document and related comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Returns, Refunds & Exchange Policies

Final Sale Policy

LuxLoveLouis explicitly operates under a final sale policy. All sales, whether through auctions, direct sales, Instagram Stories, or silent bids, are final. LuxLoveLouis does not offer refunds, exchanges, or returns for items once the purchase transaction has been completed.

Exceptions and Errors

Exceptions to the final sale policy may be considered solely at LuxLoveLouis’s discretion, primarily in the rare event of errors in item description or authenticity issues conclusively verified by LuxLoveLouis. In such exceptional cases, the buyer must promptly notify LuxLoveLouis within 48 hours of receiving the item to initiate an evaluation and resolution process.

Authenticity Guarantee

LuxLoveLouis rigorously authenticates each item before sale. If authenticity is legitimately questioned after purchase, buyers must submit a detailed written request for review, accompanied by supporting professional authentication documentation, within 48 hours of receiving the item. LuxLoveLouis will conduct a thorough review and respond with appropriate resolution steps.

​​Item Description Accuracy, Buyer Responsibility, and Non-Purchase Fee

LuxLoveLouis LLC provides detailed, accurate descriptions and high-quality images for all items listed, including those offered through website listings, live sales, and story sales. All items offered are pre-owned, and therefore may exhibit typical signs of previous use or wear.

Buyers hold sole responsibility for thoroughly reviewing item details, descriptions, and images prior to completing any transaction.

During live sales, story sales, or any other sales events, buyers are encouraged and expected to request additional condition callouts, detailed descriptions, or further images if they require more information before placing a bid, committing to purchase, or verbally stating “sold.” LuxLoveLouis LLC will gladly accommodate such requests to ensure complete transparency.

By bidding, stating “sold,” or verbally committing to a purchase, buyers explicitly agree to and accept the item’s condition as described and displayed during the sale. LuxLoveLouis LLC disclaims any liability for misunderstandings, oversights, or failure by buyers to request additional information prior to confirming their purchase.

Non-Purchase Fee: If a buyer verbally commits to purchase an item by placing a bid or saying “sold” during any sales event but subsequently fails to complete the purchase, a non-purchase administrative fee of $100 will be charged. This fee compensates LuxLoveLouis LLC for costs incurred due to reserving the item, administrative handling, restocking, and remarketing efforts. The fee must be paid in full before the buyer can participate in any future LuxLoveLouis LLC sales events or bidding opportunities.

All sales are considered final based on the condition and descriptions provided at the time of purchase commitment.

Refund Processing

In exceptional cases where refunds are granted by LuxLoveLouis, payments will be refunded through the original payment method within 5-10 business days following resolution approval. Buyers will receive clear communication regarding refund processing timelines and confirmation upon completion.

Return Shipping Responsibility

If LuxLoveLouis explicitly approves an item return due to verified errors or authenticity issues, return shipping costs are typically the responsibility of the buyer unless otherwise specified. Returned items must be shipped securely, insured, and in the original condition and packaging in which they were received.

Refused or Undeliverable Shipments

Shipments refused by buyers or returned as undeliverable will be managed at LuxLoveLouis’s discretion. Buyers are responsible for additional shipping and handling fees required for reshipment or associated restocking fees if reshipment is declined.

Condition for Returns

Any item explicitly approved for return must be returned in exactly the same condition as received, including original packaging, tags, certificates, and accompanying documents. LuxLoveLouis reserves the right to refuse returns or apply additional fees for items returned with missing components, altered conditions, or evidence of use.

Restocking Fees

LuxLoveLouis may apply restocking fees, at its discretion, for items explicitly authorized for return due to buyer error or buyer-requested exceptions. Restocking fees, if applicable, will be clearly communicated and deducted from the refunded amount.

Buyer Communication Obligations

Buyers must promptly and clearly communicate any issues or return requests directly to LuxLoveLouis customer service within the defined timelines. Timely and clear communication facilitates fair, efficient, and transparent resolution processes.

Buyer Acknowledgment

By purchasing from LuxLoveLouis, buyers explicitly acknowledge their understanding of and agreement to all returns, refunds, and exchange policies outlined within this document and related comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Privacy & Data Protection Policies

Commitment to Privacy

LuxLoveLouis LLC is deeply committed to safeguarding the privacy and security of personal information provided by consignors, buyers, and website visitors. This policy clearly outlines how personal information is collected, managed, stored, and utilized by LuxLoveLouis.

Information Collection

LuxLoveLouis collects necessary personal information, including names, addresses, contact information, and payment details, solely for transactional purposes and to enhance customer experiences. Information is collected transparently, with explicit consent provided by users during interactions such as purchasing, consigning, or subscribing to newsletters.

Purpose and Use of Information

Collected personal information is explicitly utilized for transaction processing, consignment management, authentication verification, customer service enhancement, and tailored marketing communications, with the user's consent. LuxLoveLouis does not utilize collected information for purposes beyond clearly communicated transactional and marketing activities.

Information Security Measures

LuxLoveLouis employs advanced technical and organizational security measures to protect collected personal information against unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security protocols, adhering to best industry practices to ensure comprehensive data protection.

Third-Party Data Sharing

LuxLoveLouis explicitly limits sharing of personal information with third parties. Information is shared solely for essential transactional purposes such as payment processing, shipping, authentication services, and legal compliance requirements. Third-party partners are required to maintain confidentiality and security in accordance with LuxLoveLouis standards.

Data Retention Policy

LuxLoveLouis retains personal data only for as long as necessary to fulfill transactional requirements, comply with legal obligations, or support legitimate business purposes. Following these periods, data is securely deleted or anonymized to ensure privacy.

Access and Control of Personal Information

Individuals retain the right to access, review, correct, or request deletion of their personal information held by LuxLoveLouis. Requests for data management can be directed to LuxLoveLouis customer support, with prompt responses and necessary actions taken to fulfill these requests in compliance with applicable laws.

Cookie Usage

LuxLoveLouis utilizes cookies to enhance user experiences, website functionality, and analyze website usage trends. Users retain control over cookie settings through their browser preferences and can choose to disable cookies, understanding that doing so may limit certain website functionalities.

Privacy Policy Updates

LuxLoveLouis reserves the right to update or modify this privacy policy periodically, reflecting changes in practices, technology, or regulatory requirements. Significant updates will be clearly communicated to users via email notifications and prominently displayed on the LuxLoveLouis website.

Legal Compliance

LuxLoveLouis adheres strictly to applicable privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and other relevant federal and state legislation. LuxLoveLouis actively ensures continuous compliance, providing transparency and accountability to all users.

User Consent

By interacting with LuxLoveLouis, users explicitly consent to the collection, storage, use, and disclosure of their personal information as outlined in this privacy policy. Users retain the right to withdraw consent at any time by communicating directly with LuxLoveLouis customer support.

Contact Information

For questions, concerns, or requests regarding privacy practices, data management, or any other inquiries, please contact LuxLoveLouis LLC customer support through the following methods:

• Mailing Address:

LuxLoveLouis LLC

PO Box 80731

Charleston, SC 29416

• Email:

LuxLoveLouis@gmail.com

• Website:

Through our contact forms available at LuxLoveLouis.com

• Instagram Direct Message:

@LuxLoveLouis

We ensure prompt, professional, and transparent assistance for all inquiries.

User Acknowledgment

By engaging with LuxLoveLouis’s services, users explicitly acknowledge their understanding, acceptance, and compliance with all privacy and data protection terms outlined within this document and related LuxLoveLouis policy documents.

LuxLoveLouis LLC – Intellectual Property & Content Usage Policies

Ownership of Intellectual Property

All content provided by LuxLoveLouis, including but not limited to text, images, logos, graphics, designs, trademarks, videos, audio clips, and digital downloads, is the exclusive property of LuxLoveLouis LLC. This content is protected by applicable intellectual property laws and regulations.

Authorized Use of Content

LuxLoveLouis content is provided for personal, non-commercial use only. Users are explicitly prohibited from modifying, reproducing, distributing, publicly displaying, transmitting, or creating derivative works based on LuxLoveLouis content without explicit prior written consent from LuxLoveLouis LLC.

Trademarks and Branding

The LuxLoveLouis name, logo, branding, slogans, and other distinctive trademarks are legally protected trademarks exclusively owned by LuxLoveLouis LLC. Unauthorized use, reproduction, imitation, or representation of LuxLoveLouis trademarks or branding is strictly prohibited and subject to legal action.

User-Generated Content

Users submitting or posting content to LuxLoveLouis platforms (such as reviews, comments, testimonials, or social media engagements) grant LuxLoveLouis LLC a non-exclusive, royalty-free, perpetual, irrevocable right to use, modify, display, distribute, and reproduce such user-generated content across LuxLoveLouis platforms and marketing materials.

Third-Party Intellectual Property

LuxLoveLouis respects intellectual property rights owned by third parties. Users must not upload or share content infringing upon third-party intellectual property rights. LuxLoveLouis will promptly address and remove infringing content upon valid notification by intellectual property rights owners.

Reporting Intellectual Property Violations

Owners of intellectual property rights believing their rights have been infringed upon through LuxLoveLouis platforms or content can promptly notify LuxLoveLouis LLC in writing. LuxLoveLouis commits to reviewing and addressing valid intellectual property infringement claims swiftly and thoroughly.

Prohibited Uses

LuxLoveLouis explicitly prohibits using its content, trademarks, or intellectual property for unauthorized commercial activities, reselling, sublicensing, or redistribution without clear and explicit written authorization from LuxLoveLouis LLC.

Content Accuracy and Liability

LuxLoveLouis makes diligent efforts to ensure accuracy and currency of content published on its platforms but explicitly disclaims liability for errors or omissions. Users engaging with LuxLoveLouis content acknowledge and accept this limitation of liability regarding content accuracy.

Digital Millennium Copyright Act (DMCA)

LuxLoveLouis complies fully with the DMCA. Notices of alleged copyright infringement can be submitted directly to LuxLoveLouis's designated agent, clearly outlining infringement details for timely resolution.

Changes to Intellectual Property Policies

LuxLoveLouis reserves the right to update or modify intellectual property and content usage policies as necessary. Significant policy updates will be clearly communicated through LuxLoveLouis website announcements and user notifications.

User Acknowledgment

By interacting with or accessing LuxLoveLouis platforms and content, users explicitly acknowledge their understanding, acceptance, and compliance with all intellectual property and content usage policies outlined herein and in associated comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – User Conduct & Community Standards

Expected Conduct

LuxLoveLouis expects all users to conduct themselves respectfully, professionally, and ethically across all interactions within LuxLoveLouis platforms and communities. Users must adhere strictly to all clearly defined terms, conditions, and community standards.

Prohibited Behaviors

Explicitly prohibited behaviors include harassment, bullying, discrimination, hate speech, offensive or abusive language, threats, defamation, fraudulent activities, bid manipulation, interference with auction processes, and any actions disrupting LuxLoveLouis operations or negatively impacting community safety and integrity.

Ethical Buying and Selling

LuxLoveLouis emphasizes transparent, fair, and ethical buying and selling practices. Users must engage honestly, responsibly, and respectfully during transactions, explicitly adhering to agreed-upon purchase obligations, payment timelines, and transaction terms.

Compliance with LuxLoveLouis Policies

Users explicitly agree to familiarize themselves thoroughly and comply fully with all LuxLoveLouis policies, including payment obligations, bidding rules, authenticity requirements, intellectual property rights, privacy standards, and shipping procedures.

Consequences for Non-Compliance

LuxLoveLouis explicitly reserves the right to enforce strict consequences for user misconduct or policy violations, including administrative fees, transaction cancellations, account suspension, or permanent exclusion from LuxLoveLouis platforms and activities.

Reporting Misconduct

LuxLoveLouis encourages prompt reporting of any misconduct or violations of community standards directly to LuxLoveLouis customer support. LuxLoveLouis commits to investigating reports swiftly, discreetly, and comprehensively, maintaining confidentiality and fairness throughout the process.

Community Interaction Standards

LuxLoveLouis platforms foster supportive, engaging, and respectful interactions among users. Users must demonstrate consideration, empathy, and respect for diverse perspectives, maintaining an inclusive and positive community environment.

User Responsibility

Users retain individual responsibility for their actions, statements, and interactions within LuxLoveLouis communities and platforms. Users explicitly acknowledge and accept personal accountability for ensuring their conduct aligns fully with LuxLoveLouis’s ethical standards and community guidelines.

Policy Updates

LuxLoveLouis reserves the right to update or modify community standards and user conduct policies as necessary to address evolving community needs and maintain platform integrity. Users will be clearly informed of significant policy updates and encouraged to regularly review updated guidelines.

User Acknowledgment

By interacting with LuxLoveLouis LLC, users explicitly confirm their understanding, acceptance, and adherence to all user conduct expectations, prohibited behaviors, ethical standards, and related community guidelines detailed within this policy and associated comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Liability & Indemnification Policies

Limitation of Liability

LuxLoveLouis LLC explicitly limits its liability related to consignment, authentication, transactions, auctions, shipping, and all related activities to the maximum extent permitted by law. LuxLoveLouis will not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to its services or interactions, even if LuxLoveLouis has been informed of the potential for such damages.

Scope of Liability

LuxLoveLouis assumes responsibility solely for damages resulting directly from its own gross negligence or intentional misconduct, strictly limited to the actual amount of direct damages proven and incurred by the affected party. Liability will not exceed the total amount paid by the affected party to LuxLoveLouis in relation to the specific transaction giving rise to such liability.

Indemnification

Users explicitly agree to indemnify, defend, and hold harmless LuxLoveLouis LLC, its affiliates, officers, directors, employees, agents, and representatives from any claims, liabilities, damages, losses, expenses, or costs (including reasonable attorneys' fees) arising from user breaches of LuxLoveLouis terms, policies, agreements, user misconduct, violation of third-party rights, or any fraudulent, malicious, or unlawful activity conducted by the user.

User Responsibilities

Users bear full responsibility for compliance with all LuxLoveLouis terms, conditions, policies, and applicable laws and regulations. LuxLoveLouis explicitly disclaims liability resulting from user negligence, non-compliance, misinformation, or misconduct.

Exclusion of Warranty

LuxLoveLouis provides services on an "as is" and "as available" basis, explicitly disclaiming any warranties or guarantees, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. LuxLoveLouis does not warrant that services will be error-free, uninterrupted, secure, or free from technical issues or limitations.

Third-Party Liability

LuxLoveLouis explicitly disclaims responsibility or liability for actions, services, omissions, or negligence conducted by third-party service providers, including but not limited to shipping carriers, authentication services, payment processors, or technology platforms utilized by LuxLoveLouis.

Force Majeure

LuxLoveLouis will not be liable for failure or delays in service performance resulting from circumstances beyond its reasonable control, including but not limited to acts of nature, governmental actions, wars, pandemics, labor disputes, technical failures, cyber-attacks, or other unforeseen events significantly impacting operations.

Legal Limitations

The liability limitations and indemnification obligations detailed herein are explicitly designed and enforced within the maximum extent permissible under applicable local, state, and federal laws. Users explicitly acknowledge and accept these limitations as conditions of engaging with LuxLoveLouis.

Dispute Resolution

LuxLoveLouis commits to transparent, prompt, and fair resolutions for disputes arising under these liability and indemnification policies. Disputes unresolved through direct communication will be subject to binding arbitration in accordance with clearly defined arbitration procedures outlined in LuxLoveLouis’s comprehensive dispute resolution policies.

Policy Updates

LuxLoveLouis reserves the right to update or modify liability and indemnification policies periodically. Significant policy updates will be clearly communicated to users, with explicit encouragement to regularly review updated policies.

User Acknowledgment

By interacting with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and adherence to all liability limitations, indemnification obligations, and related terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Modification & Communication of Terms Policies

Right to Modify Terms

LuxLoveLouis LLC explicitly reserves the right to update, amend, or modify these terms and conditions periodically to reflect operational adjustments, legal requirements, or business developments. Users are encouraged to regularly review these terms to remain informed of updates or changes.

Notification of Changes

Significant modifications or updates to LuxLoveLouis terms and conditions will be clearly communicated to all users via email, website notifications, and other communication channels. LuxLoveLouis commits to providing clear, timely notifications of essential policy changes to ensure transparency and user awareness.

Effective Date of Changes

Policy modifications become effective immediately upon their posting on the LuxLoveLouis website unless explicitly indicated otherwise. Users’ continued engagement with LuxLoveLouis services after notification of changes signifies explicit acceptance and agreement to the revised terms.

User Responsibility

Users bear individual responsibility for regularly reviewing LuxLoveLouis’s terms and conditions for updates or changes. LuxLoveLouis explicitly disclaims responsibility for user unawareness of changes due to failure to review policy modifications clearly communicated and published on LuxLoveLouis platforms.

Communication Methods

LuxLoveLouis primarily utilizes electronic communications, including email, website postings, and direct messages through official social media channels, to convey policy changes, transaction details, and other essential notifications. Users explicitly consent to receive communications electronically and must provide accurate, current contact information for effective communication.

Opt-Out Provisions

Users may opt-out of non-essential communications such as promotional materials or newsletters by explicitly indicating their communication preferences through provided mechanisms. However, users cannot opt out of essential transaction-related or policy modification communications critical to maintaining operational transparency and compliance.

Record of Communication

LuxLoveLouis maintains detailed records of essential user communications, notifications, and acknowledgments. These records ensure accountability, transparency, and clear documentation of communication efforts related to policy changes and operational notifications.

User Communication Obligations

Users are responsible for promptly updating LuxLoveLouis regarding changes to their contact information or communication preferences. Effective communication ensures that users receive timely and relevant notifications, updates, and policy information essential to their interactions with LuxLoveLouis.

Interpretation and Clarifications

Questions or requests for clarifications regarding policy modifications or notifications should be directed promptly to LuxLoveLouis customer support. LuxLoveLouis commits to providing timely, clear, and comprehensive responses to ensure user understanding and compliance.

User Acknowledgment

By continuing to interact with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and agreement to adhere to all modifications, communication methods, and associated terms detailed within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Severability & Governing Law Policies

Severability Clause

Should any provision or section of LuxLoveLouis terms and conditions be found invalid, unlawful, or unenforceable by a court or competent jurisdiction, the affected provision shall be severed, leaving the remaining provisions fully valid, enforceable, and effective to the maximum extent permitted by applicable laws.

Governing Law

These terms and conditions and all related interactions, transactions, and agreements with LuxLoveLouis LLC shall be exclusively governed by, construed, and enforced in accordance with the laws of the State of South Carolina, without regard to conflict-of-law principles.

Jurisdiction and Venue

Users explicitly consent to the exclusive jurisdiction and venue of state and federal courts located within Charleston, South Carolina, for any legal actions or proceedings related to these terms and conditions, except for matters explicitly subject to binding arbitration as defined in LuxLoveLouis dispute resolution policies.

Compliance with Local Laws

Users bear sole responsibility for ensuring compliance with applicable local, state, and federal laws relevant to their transactions and interactions with LuxLoveLouis LLC. LuxLoveLouis explicitly disclaims liability resulting from user non-compliance with applicable laws and regulations.

Interpretation of Terms

The headings, titles, and formatting utilized in LuxLoveLouis terms and conditions are solely for convenience and clarity purposes. They do not impact or define the interpretation, enforceability, or applicability of the terms outlined within these policies.

Non-Waiver

LuxLoveLouis's failure to enforce any right or provision contained within these terms and conditions shall not constitute a waiver of such rights or provisions. All rights and remedies remain available to LuxLoveLouis unless explicitly waived in writing.

Assignment

Users may not assign or transfer rights or obligations arising from interactions, agreements, or transactions with LuxLoveLouis LLC without explicit written consent from LuxLoveLouis. LuxLoveLouis explicitly retains the right to assign or transfer its rights or obligations without restriction.

Entire Agreement

These terms and conditions, together with associated LuxLoveLouis policies and explicitly referenced agreements, represent the entire agreement and understanding between users and LuxLoveLouis LLC. They supersede all prior negotiations, understandings, agreements, or communications, whether written or verbal, related to the subject matter contained herein.

Policy Updates

LuxLoveLouis reserves the explicit right to periodically update severability and governing law policies to ensure alignment with regulatory requirements and operational needs. Significant updates will be communicated clearly and promptly to users.

User Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, users explicitly acknowledge their understanding, acceptance, and adherence to all severability, governing law, and related terms and conditions outlined within this policy and throughout comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Accessibility & ADA Compliance Policies

Commitment to Accessibility

LuxLoveLouis LLC is committed to providing an inclusive, accessible, and user-friendly online experience to all users, including those with disabilities. We continuously strive to comply fully with the Americans with Disabilities Act (ADA) and relevant web accessibility standards.

ADA Compliance Standards

LuxLoveLouis adheres to guidelines outlined by the Web Content Accessibility Guidelines (WCAG) 2.1, ensuring our digital platforms are perceivable, operable, understandable, and robust for all users, regardless of abilities or disabilities.

Accessibility Features

Our website and digital platforms incorporate accessible features including but not limited to alternative text for images, clear navigation structures, keyboard accessibility, screen reader compatibility, captions for multimedia content, adjustable font sizes, and color contrast adjustments.

Ongoing Accessibility Efforts

LuxLoveLouis continually reviews and enhances our platforms to maintain and improve accessibility standards. Regular accessibility audits, user testing, and feedback analysis inform ongoing improvements to our digital platforms.

Reporting Accessibility Issues

Users experiencing accessibility challenges or identifying specific issues on LuxLoveLouis platforms are strongly encouraged to promptly report these concerns directly to LuxLoveLouis customer support. We commit to swiftly addressing and resolving accessibility-related issues to enhance user experiences.

Third-Party Content

LuxLoveLouis acknowledges that some content or functionalities provided by third-party service providers may present accessibility limitations. LuxLoveLouis explicitly commits to working proactively with third-party providers to ensure compliance with applicable accessibility standards.

Feedback and User Engagement

LuxLoveLouis actively encourages user feedback and suggestions regarding accessibility improvements. User insights significantly contribute to our ongoing efforts to provide an accessible and inclusive experience for all community members.

Accessibility Training

LuxLoveLouis staff regularly participates in accessibility training programs to ensure thorough understanding and proactive implementation of accessibility best practices across our digital platforms and customer interactions.

Policy Updates

LuxLoveLouis reserves the right to periodically update accessibility and ADA compliance policies to reflect evolving standards, guidelines, and user needs. Significant policy updates will be communicated clearly and promptly to all users.

User Responsibility

Users are encouraged to utilize available accessibility features and to report any challenges or suggestions promptly. Effective communication and collaboration between LuxLoveLouis and users are vital to continuously improving accessibility.

User Acknowledgment

By engaging with LuxLoveLouis LLC’s digital platforms, users explicitly acknowledge their understanding, acceptance, and support of LuxLoveLouis’s accessibility commitments, ADA compliance efforts, and related terms outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Contact Information & Customer Support Policies

Commitment to Customer Support

LuxLoveLouis LLC is dedicated to providing prompt, courteous, professional, and effective customer support to all users, buyers, consignors, and community members. Our customer support team proactively addresses user inquiries, concerns, and feedback to ensure a consistently exceptional experience.

Contact Methods

Users can contact LuxLoveLouis customer support through various clearly defined channels, including:

• Email: LuxLoveLouis@gmail.com
• Online Contact Form: Available via LuxLoveLouis.com
• Social Media: Direct messaging through our official Instagram account @LuxLoveLouis

Customer Support Hours

LuxLoveLouis customer support operates during clearly specified business hours, typically Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST), excluding holidays. LuxLoveLouis commits to responding to user inquiries received outside these hours on the next available business day.

Response Times

LuxLoveLouis commits to acknowledging customer inquiries within 24 business hours and providing detailed responses or solutions within 48 business hours. Complex inquiries requiring extended resolution time will receive prompt acknowledgment and regular status updates until fully resolved.

Feedback and Suggestions

LuxLoveLouis actively encourages user feedback, suggestions, and reviews. Constructive user input significantly contributes to continuous service enhancements, operational improvements, and user experience optimization.

Escalation Procedures

Users experiencing unresolved issues or dissatisfaction with initial responses may explicitly request escalation to senior LuxLoveLouis customer support team members or management. LuxLoveLouis ensures escalated matters receive priority attention, comprehensive reviews, and thorough resolution processes.

Communication Transparency

LuxLoveLouis prioritizes clear, transparent, and honest communication in all customer support interactions. Our customer support team provides thorough explanations, solution-oriented assistance, and proactive updates, maintaining user trust and satisfaction.

Privacy and Security

LuxLoveLouis adheres strictly to privacy and data protection policies in handling customer inquiries and interactions. Personal information shared during customer support communications is securely managed, confidentially maintained, and utilized solely for addressing user concerns.

Documentation of Interactions

LuxLoveLouis diligently maintains detailed records of customer support interactions, inquiries, resolutions, and communications. Accurate documentation ensures accountability, transparency, and comprehensive reference capabilities for resolving user concerns effectively.

Policy Updates

LuxLoveLouis reserves the right to periodically update customer support policies to reflect operational enhancements, user feedback, and evolving business requirements. Significant updates will be clearly communicated to users through website announcements and notifications.

User Acknowledgment

By interacting with LuxLoveLouis customer support channels, users explicitly acknowledge their understanding, acceptance, and support of LuxLoveLouis customer support policies, terms, and procedures outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignment Agreement Termination & Return Procedures

Termination of Consignment Agreement

Consignors or LuxLoveLouis may terminate consignment agreements by providing written notice to the other party. Notice must explicitly detail the intention to terminate the agreement and specify the items subject to termination.

Notification Requirements

Termination notices must be submitted in writing via email or through the online contact form provided on LuxLoveLouis.com. Notices must clearly identify consignor details, item descriptions, and consignment agreement references for accurate and prompt processing.

Return of Unsold Items

Upon termination of the consignment agreement, LuxLoveLouis commits to returning any unsold consigned items to the consignor within a reasonable timeframe, typically within 10 business days following termination confirmation.

Shipping and Handling Fees

Consignors explicitly acknowledge responsibility for covering all shipping, handling, and insurance fees associated with the return of unsold items upon consignment agreement termination. LuxLoveLouis will clearly communicate applicable fees to consignors prior to shipping returns.

Item Retrieval

Consignors retain the option to retrieve unsold items in person at an agreed-upon time and location, avoiding shipping charges. Consignors must explicitly communicate the intention for in-person retrieval during termination notification.

Condition Upon Return

LuxLoveLouis ensures that returned items remain in the condition they were received, accounting for normal handling and storage practices. Consignors must promptly inspect returned items upon receipt and report discrepancies or concerns within 48 hours.

Administrative and Retrieval Fees

LuxLoveLouis LLC may apply administrative fees for processing early termination requests prior to the conclusion of the agreed-upon consignment period. Applicable fees will be explicitly communicated and mutually agreed upon during the termination process.

Retrieval Fees for Non-Sold Items

• Standard Retrieval: Consignors opting to retrieve unsold items following the conclusion of the consignment period will be charged a retrieval fee of 12% of the item’s original listing price, capped at $220 per item. This fee covers associated expenses, including marketing, storage, photography, item processing, and administrative handling. Consignors will also be responsible for any applicable shipping costs and authentication expenses.

• Early Retrieval: Consignors requesting retrieval of items prior to the completion of the initial consignment period will incur a flat administrative fee of $175 per item. This fee encompasses administrative processing, marketing expenses, storage, and related operational costs. Additionally, consignors are responsible for covering any shipping and authentication fees incurred during this process.

Final Settlement of Outstanding Balances

Upon consignment termination, LuxLoveLouis commits to promptly settling any outstanding balances owed to consignors, less applicable fees, within clearly defined payment processing timelines and procedures.

Consignor Cooperation

Consignors must promptly and clearly respond to all communications from LuxLoveLouis regarding termination procedures, item returns, and associated administrative processes. Timely cooperation facilitates efficient processing and resolution.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update consignment agreement termination and return policies to reflect operational adjustments or regulatory requirements. Significant updates will be clearly communicated to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding, acceptance, and adherence to all termination and return procedures outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignor Payments & Commission Policies

Payment Structure

LuxLoveLouis clearly defines consignor payout structures, calculating payments based on the final sale price of consigned items minus applicable commission rates and clearly outlined fees. Consignors receive a detailed breakdown of all deductions and final payout amounts for transparency.

Commission Rates

Commission rates are explicitly communicated and agreed upon at the initiation of each consignment agreement. LuxLoveLouis LLC retains the right to periodically review and adjust commission rates, providing consignors with advance written notice to maintain transparency and mutual understanding.

Current Commission Structure:

• Items priced under $500: A 35% consignment fee applies (seller earns 65%).

• Items priced at $500 and above: A 25% consignment fee applies (seller earns 75%).

Consignors acknowledge and accept these commission tiers upon agreement initiation.

​​Payment Processing Timelines

Consignors receive payouts within clearly defined timelines following item sales. Standard payment processing occurs within 7-10 business days following completed transactions, ensuring prompt and efficient payments to consignors.

Payment Methods

LuxLoveLouis offers various secure and convenient payout methods, including direct bank transfers, electronic payments, and checks. Consignors explicitly choose their preferred payment method and provide accurate, complete information for prompt payment processing.

Payment Accuracy and Verification

LuxLoveLouis diligently verifies payment accuracy before issuing consignor payouts. Consignors are encouraged to review detailed payout statements and promptly communicate any discrepancies or questions within 48 hours of payout receipt for swift resolution.

Unclaimed Payments

Consignors explicitly agree to maintain updated contact and banking information with LuxLoveLouis. LuxLoveLouis is not responsible for unclaimed payments resulting from inaccurate or outdated consignor details. Unclaimed payments may incur additional administrative processing fees after 90 days.

Consignor Tax Responsibilities

Consignors explicitly acknowledge responsibility for reporting income from consignment sales in accordance with applicable tax laws. LuxLoveLouis will provide necessary documentation or statements to assist consignors in fulfilling tax reporting obligations as legally required.

Communication of Payment Issues

LuxLoveLouis commits to proactive, clear communication with consignors regarding payment timelines, processing status, or issues affecting timely payouts. Consignors must promptly respond to communication requests to ensure efficient resolution of payment-related inquiries.

Deductions and Administrative Fees

Clearly outlined administrative fees or deductions may apply, such as costs related to item authentication, marketing, shipping, or return handling. LuxLoveLouis explicitly communicates any applicable fees prior to initiating the consignment agreement.

Payment Disputes

Consignors must promptly communicate payment disputes directly to LuxLoveLouis customer support for swift investigation and resolution. LuxLoveLouis commits to resolving payment disputes transparently, fairly, and promptly.

Policy Updates

LuxLoveLouis reserves the right to periodically update consignor payments and commission policies to reflect operational needs, market conditions, or regulatory requirements. Significant updates will be clearly communicated to consignors through direct notifications and website postings.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and adherence to all payment and commission policies detailed within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignment Exclusivity & Non-Competition Clauses

Exclusivity of Consignment

Consignors explicitly agree that items consigned to LuxLoveLouis LLC are consigned on an exclusive basis. During the agreed-upon consignment period, consignors will not list, offer, advertise, sell, or consign these same items through any other individual, platform, auction house, or marketplace.

Purpose of Exclusivity

The exclusivity arrangement ensures optimal market positioning, pricing stability, and focused promotional efforts by LuxLoveLouis, enhancing the potential for successful sales at favorable conditions for consignors.

Duration of Exclusivity

The exclusivity commitment remains in effect for the full duration of the consignment period clearly outlined in the consignment agreement. Extensions to the consignment period, if mutually agreed upon, automatically extend the exclusivity period correspondingly.

Non-Competition Clause

Consignors explicitly agree to refrain from directly competing with LuxLoveLouis by independently marketing or promoting the same consigned items during the consignment period. This clause ensures clear alignment of interests and cooperation between consignors and LuxLoveLouis.

Violation of Exclusivity Terms

Violation of exclusivity terms will result in immediate termination of the consignment agreement and may incur administrative or financial penalties. LuxLoveLouis explicitly reserves the right to deduct incurred fees or losses resulting from exclusivity violations from any pending consignor payments.

Consignor Responsibilities

Consignors must proactively inform LuxLoveLouis of any previous listings, offers, or commitments related to items before initiating the consignment agreement. Transparent communication of prior engagements prevents conflicts and ensures compliance with exclusivity obligations.

Termination and Exclusivity Release

Upon completion or termination of the consignment agreement, the exclusivity obligation is explicitly released. Consignors regain full rights to independently list, sell, or consign their items through other channels without restriction.

Cooperation in Promotion

Consignors explicitly agree to cooperate fully with LuxLoveLouis’s marketing, promotional, and sales strategies during the exclusivity period. Cooperation includes providing accurate item details, responding promptly to information requests, and supporting promotional activities when appropriate.

Monitoring and Compliance

LuxLoveLouis reserves the explicit right to monitor compliance with exclusivity and non-competition terms actively. Consignors agree to promptly address and resolve any compliance inquiries or concerns raised by LuxLoveLouis.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update exclusivity and non-competition policies to reflect market conditions or operational requirements. Significant policy updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding, acceptance, and commitment to comply fully with exclusivity and non-competition terms outlined herein and in comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Obligations & Responsibilities

Commitment to Purchase

Buyers explicitly agree to fulfill all purchase commitments promptly, completing transactions according to clearly defined terms and timelines. Each bid or agreed-upon purchase represents a legally binding obligation.

Accuracy of Information

Buyers are responsible for providing accurate, complete, and current personal information, including payment details and shipping addresses. LuxLoveLouis explicitly disclaims liability resulting from incomplete or inaccurate information provided by buyers.

Payment Obligations

Buyers must promptly finalize payment within clearly specified timelines following purchase confirmation or auction conclusion. LuxLoveLouis reserves the right to enforce applicable administrative or late payment fees clearly outlined in LuxLoveLouis's comprehensive payment terms.

Communication Responsibilities

Buyers must maintain clear, timely, and responsive communication with LuxLoveLouis regarding transaction details, shipping inquiries, payment issues, or other concerns requiring buyer response or cooperation.

Inspection and Acceptance

Upon receipt of purchased items, buyers must promptly inspect items and communicate any discrepancies or authenticity concerns within 48 hours. Failure to report issues within this period constitutes explicit acceptance of item condition and authenticity.

Shipping and Delivery

Buyers explicitly acknowledge responsibility for all shipping and handling charges as clearly outlined at the time of purchase. LuxLoveLouis disclaims liability for delays, damages, or loss incurred during shipment by carriers.

Compliance with Policies

Buyers explicitly agree to comply fully with all LuxLoveLouis policies, including payment terms, return policies, authenticity verification processes, intellectual property guidelines, and user conduct standards.

International Buyer Responsibilities

International buyers explicitly accept sole responsibility for customs duties, taxes, VAT, and import-related fees. Buyers must proactively address customs inquiries, comply with import regulations, and accept the non-refundable nature of international purchases.

Ethical and Respectful Conduct

Buyers must engage ethically, respectfully, and fairly with LuxLoveLouis and other community members. LuxLoveLouis explicitly reserves the right to suspend or permanently exclude buyers demonstrating disruptive, disrespectful, or unethical behavior.

Use of LuxLoveLouis Platforms

Buyers explicitly agree to utilize LuxLoveLouis platforms responsibly, securely, and ethically. Unauthorized, malicious, or inappropriate use of platforms or services is strictly prohibited and subject to disciplinary actions.

Acceptance of Terms

By engaging in transactions or interactions with LuxLoveLouis, buyers explicitly confirm their understanding, acceptance, and commitment to all buyer obligations, responsibilities, and associated terms detailed within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Eligibility Verification & Fraud Prevention Measures

Buyer Verification Procedures

LuxLoveLouis implements comprehensive buyer verification processes to ensure secure, legitimate, and trustworthy transactions. Buyers may be required to provide additional verification documents, such as government-issued identification or proof of address, to confirm their identity and transaction legitimacy.

Eligibility Requirements

Buyers explicitly affirm they meet eligibility requirements, including being at least 18 years of age and possessing legal authority to complete purchase transactions. LuxLoveLouis reserves the right to verify compliance with these eligibility criteria through reasonable measures.

Fraud Prevention

LuxLoveLouis proactively employs advanced fraud detection technologies and rigorous procedural checks designed to identify, prevent, and mitigate fraudulent transactions or activities. Suspicious activities identified by these measures will be thoroughly investigated.

Transaction Monitoring

LuxLoveLouis actively monitors all transactions for potential fraud indicators or irregularities. Buyers explicitly agree that transactions flagged for additional scrutiny may require further verification steps before completion or shipment.

Reporting and Cooperation

Buyers explicitly agree to promptly cooperate with LuxLoveLouis fraud prevention investigations, providing requested information or documentation to resolve flagged transactions efficiently. LuxLoveLouis commits to maintaining the confidentiality and security of provided information.

Right to Decline Transactions

LuxLoveLouis explicitly reserves the right to decline or cancel any transaction suspected or determined to involve fraudulent activity, without prior notification or liability. LuxLoveLouis may also restrict or suspend accounts involved in suspected fraudulent activities.

Secure Payment Processing

LuxLoveLouis utilizes secure, reputable payment gateways and processing technologies designed to ensure transaction security and integrity. Buyers explicitly acknowledge their responsibility for maintaining secure payment details and promptly reporting suspected unauthorized transactions.

Buyer Responsibility

Buyers bear explicit responsibility for ensuring the accuracy, legitimacy, and security of their transactions. Buyers must promptly notify LuxLoveLouis customer support of any unauthorized account access or fraudulent activities.

Continuous Improvement

LuxLoveLouis consistently reviews and enhances buyer verification and fraud prevention measures, reflecting evolving threats, industry best practices, and technological advancements. LuxLoveLouis explicitly commits to ongoing enhancement of transactional security.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update buyer verification and fraud prevention policies. Significant updates will be communicated clearly to buyers via email notifications and platform announcements.

Buyer Acknowledgment

By engaging in transactions with LuxLoveLouis LLC, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all buyer verification and fraud prevention measures outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Buyer Payment Plan Details & Requirements

Availability and Eligibility

LuxLoveLouis provides an optional payment plan for buyers, explicitly subject to eligibility requirements and approval at LuxLoveLouis’s discretion. Buyers must clearly indicate their intent to utilize the payment plan at the time of purchase.

Payment Plan Structure

The LuxLoveLouis LLC payment plan requires an initial non-refundable deposit of 35% of the total purchase price, payable immediately upon plan initiation. Following this deposit, buyers may pay the remaining balance flexibly and at their convenience, provided the full balance is settled by the conclusion of the original 8-week payment plan duration. The exact payment schedule and the final due date will be clearly communicated upon plan initiation.

Payment Schedule, Timelines, and Grace Period

Buyers explicitly agree to settle their remaining balance in full by the final payment plan due date. If the balance is not completely paid by this date, LuxLoveLouis LLC offers a 3-day grace period. During this period, buyers may settle the remaining balance without incurring additional fees.

If the outstanding balance is not paid within this 3-day grace period, and no communication or approved arrangement has been made, the item will be considered forfeited and immediately relisted for resale.

Optional Payment Plan Extension

LuxLoveLouis LLC understands that situations may arise affecting payment timelines. Buyers who proactively communicate payment difficulties may request an extension beyond the original payment duration. Extensions are granted at LuxLoveLouis LLC’s discretion and require a weekly minimum payment of $50, due each Monday at the beginning of the extended week (7-day period).

Failure to make the required minimum $50 weekly payment by each specified Monday will result in immediate forfeiture of the item, and it will be resold. Payments less than the required $50 minimum will not be counted, and no additional grace period will apply.

Buyers are strongly encouraged to maintain clear and timely communication regarding any payment issues or extension requests to avoid forfeiture and potential additional administrative fees.

Payment Plan Structure

The LuxLoveLouis LLC payment plan requires an initial non-refundable deposit of 35% of the total purchase price, payable immediately upon plan initiation. Following this deposit, buyers may pay the remaining balance flexibly and at their convenience, provided the full balance is settled by the conclusion of the original 8-week payment plan duration. The exact payment schedule and the final due date will be clearly communicated upon plan initiation.

Payment Schedule, Timelines, and Grace Period

Buyers explicitly agree to settle their remaining balance in full by the final payment plan due date. If the balance is not completely paid by this date, LuxLoveLouis LLC offers a 3-day grace period. During this period, buyers may settle the remaining balance without incurring additional fees.

If the outstanding balance is not paid within this 3-day grace period, and no communication or approved arrangement has been made, the item will be considered forfeited and immediately relisted for resale.

Optional Payment Plan Extension

LuxLoveLouis LLC understands that situations may arise affecting payment timelines. Buyers who proactively communicate payment difficulties may request an extension beyond the original payment duration. Extensions are granted at LuxLoveLouis LLC’s discretion and require a weekly minimum payment of $50, due each Monday at the beginning of the extended week (7-day period).

Failure to make the required minimum $50 weekly payment by each specified Monday will result in immediate forfeiture of the item, and it will be resold. Payments less than the required $50 minimum will not be counted, and no additional grace period will apply.

Buyers are strongly encouraged to maintain clear and timely communication regarding any payment issues or extension requests to avoid forfeiture and potential additional administrative fees.

Consequences of Payment Defaults

Failure to make payments in accordance with the agreed-upon schedule, including applicable late fees, may result in forfeiture of the item and previously paid amounts. LuxLoveLouis explicitly reserves the right to relist forfeited items without further buyer recourse or refund.

Extension Requests

Buyers requiring payment schedule adjustments or extensions must promptly communicate their request to LuxLoveLouis customer support. Extensions, if approved, may incur additional fees clearly outlined and agreed upon prior to adjustment implementation.

Non-Refundability

All payments, including deposits and installments made under the LuxLoveLouis payment plan, are explicitly non-refundable. Buyers explicitly acknowledge and accept this condition upon initiating a payment plan agreement.

Communication Obligations

Buyers must maintain clear, proactive, and prompt communication with LuxLoveLouis regarding any potential payment issues, delays, or requested schedule adjustments. Effective communication ensures prompt resolution and prevents unnecessary complications.

Payment Method Requirements

Buyers explicitly agree to provide valid, authorized payment methods to facilitate scheduled payments. LuxLoveLouis reserves the right to verify and securely store payment method information for the duration of the payment plan.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update payment plan details, requirements, and policies. Significant updates will be clearly communicated to buyers through email notifications and platform announcements.

Buyer Acknowledgment

By utilizing LuxLoveLouis’s payment plan option, buyers explicitly acknowledge their understanding of, agreement to, and compliance with all payment plan details, requirements, and related policies outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Cancellation & Modification Rights

Right to Cancel Auctions

LuxLoveLouis explicitly reserves the right to cancel scheduled auctions at its sole discretion due to unforeseen circumstances, technical issues, or operational requirements. Auctions may be canceled prior to commencement or during active bidding periods.

Notification of Cancellation

In the event of auction cancellations, LuxLoveLouis commits to providing clear, prompt notification to all registered bidders and consignors via email, official website announcements, and relevant social media channels.

Auction Modifications

LuxLoveLouis explicitly reserves the right to modify auction terms, schedules, or procedures to address operational needs, enhance auction effectiveness, or respond to unforeseen circumstances. All modifications will be clearly communicated to participants in advance.

Technical Issues

Should technical issues significantly impact bidding capabilities or auction fairness, LuxLoveLouis reserves the explicit right to pause, extend, reschedule, or cancel affected auctions to maintain fairness and transparency.

Refund and Credit Procedures

In cases where cancellations occur after bid placement or payment processing, LuxLoveLouis explicitly commits to promptly issuing refunds or credits for affected transactions. Buyers will receive detailed communication regarding refund timelines and procedures.

Consignor Communication

Consignors explicitly acknowledge LuxLoveLouis’s right to modify or cancel auctions and agree to maintain responsive communication to facilitate necessary adjustments or item relisting following cancellations or modifications.

Buyer Communication

Buyers explicitly agree to monitor official LuxLoveLouis communications channels regularly to receive timely notifications of any auction cancellations, modifications, or updates. LuxLoveLouis disclaims liability for buyer unawareness resulting from failure to monitor communications.

Auction Integrity and Fairness

LuxLoveLouis prioritizes auction integrity and fairness, utilizing its cancellation and modification rights explicitly to protect bidder and consignor interests and maintain operational transparency and accountability.

Limitation of Liability

LuxLoveLouis explicitly disclaims liability for any indirect, consequential, or incidental damages resulting from auction cancellations or modifications, except to the extent required by applicable laws.

Policy Updates

LuxLoveLouis reserves the explicit right to periodically update auction cancellation and modification policies. Significant policy updates will be communicated clearly through email notifications and platform announcements.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders and consignors explicitly acknowledge their understanding, acceptance, and agreement to all auction cancellation and modification terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Conduct & Anti-Manipulation Measures

Ethical Auction Conduct

LuxLoveLouis maintains strict ethical standards for conducting auctions, explicitly requiring respectful, fair, and transparent participation from all bidders. Participants must engage in good faith bidding without intent to disrupt or manipulate auction outcomes.

Anti-Manipulation Enforcement

LuxLoveLouis explicitly prohibits bid manipulation, collusion, bid rigging, shill bidding, or other unethical practices designed to unfairly influence auction results. LuxLoveLouis actively monitors auctions to detect and prevent manipulation attempts.

Consequences of Manipulation

Participants engaging in manipulative or unethical auction conduct face immediate disqualification from ongoing auctions, cancellation of active bids, potential account suspension, and permanent exclusion from future LuxLoveLouis auctions.

Reporting Misconduct

LuxLoveLouis explicitly encourages participants to promptly report suspected auction misconduct or manipulation directly to customer support. LuxLoveLouis commits to thoroughly investigating reported concerns, maintaining reporter confidentiality whenever possible.

Verification and Monitoring

LuxLoveLouis utilizes advanced monitoring tools and proactive verification processes to identify and address potential auction manipulation. Suspicious activities trigger detailed reviews and investigations to uphold auction integrity.

Transparency and Fairness

LuxLoveLouis explicitly commits to auction transparency and fairness, clearly communicating auction rules, bidder requirements, bid increments, and auction procedures prior to each event. Participants must explicitly adhere to these clearly outlined guidelines.

Bidding Obligations

Participants explicitly acknowledge their binding commitment to honor bids placed during auctions. Withdrawal of bids or failure to fulfill bid obligations constitutes auction misconduct and is subject to administrative penalties.

Confidentiality and Privacy

LuxLoveLouis explicitly maintains bidder confidentiality and privacy during auction processes. Sensitive participant information remains confidential and secure, disclosed only as necessary for transaction completion or regulatory compliance.

Auction Record-Keeping

LuxLoveLouis diligently maintains comprehensive records of auction proceedings, bids, participant communications, and outcomes. Detailed documentation supports transparent, accountable, and verifiable auction practices.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update auction conduct and anti-manipulation policies. Significant policy updates will be communicated clearly to participants through official notifications.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all auction conduct standards, anti-manipulation measures, and associated terms outlined within this policy and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Live Sales, Auctions & Condition Disclosure Policies

Disclosure of Item Condition

All items offered through LuxLoveLouis LLC live sales, silent auctions, or story sales are explicitly pre-owned unless clearly stated otherwise. Each item will inherently reflect distinct signs of previous ownership and usage. LuxLoveLouis explicitly commits to providing accurate and transparent descriptions of each item during live sessions, highlighting noticeable flaws, wear, or unique condition characteristics.

Customer Responsibility

LuxLoveLouis explicitly encourages customers to actively participate during live sales or auctions by asking specific questions regarding item condition, size, features, and any other concerns they may have before purchasing. Clear and proactive communication from customers during the live session ensures full transparency and mitigates misunderstandings regarding item expectations.

Final Sale Policy

All items sold through LuxLoveLouis live sales, auctions, or story sales are explicitly designated as final sale items. Customers explicitly acknowledge that by completing a purchase, they accept the condition and description of the item as provided during the live session, having had the opportunity to clarify concerns directly.

Eliminating Confusion and Customer Responsibility

LuxLoveLouis LLC actively strives to eliminate confusion and prevent post-sale disputes regarding item conditions by fostering thorough customer interaction during live and story sales. It is explicitly the buyer’s responsibility to request additional information, photos, or clarifications about item conditions before verbally committing to a purchase by stating “sold” or placing a winning bid.

By verbally committing to purchase (“sold”) or successfully bidding during a live or story sale, customers explicitly accept the condition of the item as it has been presented at that moment. Such verbal commitment serves as a binding agreement and confirms customer satisfaction with the item’s condition, eliminating further claims for misunderstanding or insufficient detail.

Non-Purchase Administrative Fee:

If a customer verbally commits to an item but subsequently fails to complete the purchase, a $100 non-purchase administrative fee will be charged. This fee directly compensates LuxLoveLouis LLC for administrative resources, labor, marketing costs, and lost sales opportunities due to item reservation.

Why We Have This Fee:

The implementation of this fee protects consignors, buyers, and the broader LuxLoveLouis community by ensuring that committed sales transactions are honored. Each failed transaction negatively impacts consignors who rely on timely sales, buyers who may have missed opportunities due to item reservations, and LuxLoveLouis’s operations by incurring unnecessary administrative costs and complexities. Ultimately, this fee helps maintain trust, transparency, fairness, and accountability within the LuxLoveLouis community, fostering a smoother and more reliable buying and selling experience for everyone involved.

No Post-Sale Adjustments

LuxLoveLouis explicitly states that no post-sale adjustments, refunds, exchanges, or cancellations will be accommodated based on condition concerns disclosed or clarified during live sales or auctions. Customers explicitly agree to these terms upon completion of their purchase transactions.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update live sales, auctions, and condition disclosure policies. Significant updates will be clearly communicated through official notifications and announcements during live events.

Customer Acknowledgment

By participating in LuxLoveLouis LLC live sales, auctions, or story sales, customers explicitly acknowledge their understanding of, agreement to, and compliance with all condition disclosure policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Auction Technical Issues & Contingency Policies

Technical Issue Management

LuxLoveLouis explicitly acknowledges potential risks associated with online auctions, including technical disruptions, platform errors, connectivity issues, or unforeseen digital interruptions. We proactively implement robust technical support measures to minimize disruptions.

Immediate Response Protocol

Upon detecting technical issues during auctions, LuxLoveLouis promptly initiates clearly defined contingency protocols, including pausing or extending auction timelines, promptly communicating the issue to participants, and providing timely resolution updates.

Auction Extension or Rescheduling

In cases of significant technical disruptions impacting auction fairness or participant engagement, LuxLoveLouis explicitly reserves the right to extend auction timelines or reschedule affected auctions. Extensions or rescheduling decisions are promptly communicated to participants.

Participant Notification

LuxLoveLouis commits to proactive, transparent communication regarding technical issues, clearly notifying all affected participants via official email notifications, website announcements, and relevant social media updates to ensure participant awareness and clarity.

Impact on Bids

Technical disruptions may affect bid submission, acceptance, or processing. LuxLoveLouis explicitly reserves the right to evaluate impacted bids, ensuring fairness and consistency in determining valid bids post-incident, and clearly communicates resolution outcomes to participants.

Bid Validation

LuxLoveLouis thoroughly verifies and validates all bids impacted by technical disruptions, employing detailed system audits and participant communication to accurately determine auction outcomes.

Refund and Resolution Procedures

If technical disruptions significantly compromise auction outcomes or participant rights, LuxLoveLouis explicitly commits to promptly processing necessary refunds or credits. Detailed instructions regarding refund or resolution procedures are clearly communicated to affected participants.

Contingency Planning

LuxLoveLouis maintains comprehensive contingency plans for technical disruptions, including backup auction platforms, redundant systems, and clearly defined incident response procedures, ensuring operational resilience and participant confidence.

Limitation of Liability

LuxLoveLouis explicitly disclaims liability for indirect, consequential, or incidental damages resulting from technical disruptions during auctions. Liability limitations are clearly defined within applicable legal frameworks.

LuxLoveLouis actively engages in continuous improvement initiatives, regularly reviewing and enhancing technical infrastructure, support protocols, and contingency planning to mitigate future risks and disruptions effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update technical issues and contingency policies. Significant policy updates are clearly communicated to participants through official notifications and platform announcements.

Participant Acknowledgment

By participating in LuxLoveLouis auctions, bidders explicitly acknowledge their understanding of, agreement to, and compliance with all auction technical issues and contingency policies detailed herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Storage & Care of Consigned Goods

Secure Storage Facilities

LuxLoveLouis explicitly commits to providing secure, climate-controlled storage facilities to protect consigned items against environmental hazards such as extreme temperatures, humidity, sunlight, and dust.

Handling and Care

All consigned goods are handled by trained personnel with explicit care and attention to maintain their condition and value. LuxLoveLouis ensures careful handling procedures are consistently applied during storage, photography, authentication, and shipping processes.

Security Measures

LuxLoveLouis implements robust security measures, including secure access controls, surveillance systems, and inventory tracking, explicitly designed to prevent unauthorized access, loss, damage, or theft of consigned items.

Inventory Management

LuxLoveLouis maintains meticulous inventory records, explicitly tracking the receipt, storage, movement, and disposition of consigned goods. Consignors receive regular communication regarding the status and condition of their consigned items.

Inspection and Documentation

Upon receipt, LuxLoveLouis explicitly conducts thorough inspections, documenting detailed condition reports and photographs for each item. Condition reports serve as references for evaluating potential changes or disputes during the consignment period.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Damage Reporting and Resolution

In the rare event of damage or loss during storage or handling, LuxLoveLouis explicitly commits to promptly notifying consignors, providing comprehensive incident details, and facilitating fair, transparent resolution processes, including insurance claims if applicable.

Consignor Access and Communication

Consignors explicitly retain the right to inquire about their consigned items' status and storage conditions. LuxLoveLouis proactively maintains transparent and timely communication, ensuring consignors remain informed about their items' care and storage.

Long-Term Storage Considerations

Consignors explicitly acknowledge that extended storage periods may impact item conditions despite careful storage and handling. LuxLoveLouis reserves the right to notify consignors of potential risks associated with long-term storage, recommending alternative arrangements if appropriate.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update storage and care policies to reflect operational enhancements or regulatory requirements. Significant policy updates will be clearly communicated to consignors through official notifications.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all storage and care terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Loss, Damage & Theft Prevention Measures

Preventative Security Measures

LuxLoveLouis implements comprehensive security protocols explicitly designed to prevent loss, damage, and theft of consigned items. Measures include secure storage facilities, restricted access controls, 24-hour surveillance, and advanced inventory management systems.

Inventory Tracking

LuxLoveLouis maintains meticulous, real-time inventory tracking records, clearly documenting the location, condition, and handling history of each consigned item. This detailed tracking system significantly reduces risks associated with item misplacement or loss.

Employee Training and Accountability

LuxLoveLouis staff undergo rigorous training on proper item handling, storage protocols, security awareness, and theft prevention. Employees explicitly understand and acknowledge their accountability for maintaining item security and integrity.

Incident Reporting and Investigation

In the event of suspected or actual loss, damage, or theft, LuxLoveLouis explicitly commits to immediate and thorough incident investigations, promptly notifying consignors and cooperating fully with relevant law enforcement or insurance investigations.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Consignor Communication

LuxLoveLouis proactively communicates any incidents involving loss, damage, or theft to consignors, providing detailed incident reports and facilitating transparent resolution processes, including support with insurance claims if applicable.

Liability Limitations

LuxLoveLouis explicitly outlines clear liability limitations regarding incidents of loss, damage, or theft, detailed within consignment agreements and relevant policy documents. Consignors explicitly acknowledge these liability limitations upon entering consignment agreements.

Risk Management Practices

LuxLoveLouis employs proactive risk management practices, regularly reviewing and enhancing operational procedures, security infrastructure, and employee protocols to continuously mitigate potential loss, damage, or theft risks.

Consignor Responsibilities

Consignors explicitly agree to promptly report any concerns regarding item security, handling, or conditions upon receipt of returned items. Timely reporting supports effective resolution and risk mitigation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update loss, damage, and theft prevention policies to reflect operational enhancements or regulatory compliance requirements. Significant updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all loss, damage, and theft prevention terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Loss, Damage & Theft Prevention Measures

Preventative Security Measures

LuxLoveLouis implements comprehensive security protocols explicitly designed to prevent loss, damage, and theft of consigned items. Measures include secure storage facilities, restricted access controls, 24-hour surveillance, and advanced inventory management systems.

Employee Training and Accountability

LuxLoveLouis staff undergo rigorous training on proper item handling, storage protocols, security awareness, and theft prevention. Employees explicitly understand and acknowledge their accountability for maintaining item security and integrity.

Incident Reporting and Investigation

In the event of suspected or actual loss, damage, or theft, LuxLoveLouis explicitly commits to immediate and thorough incident investigations, promptly notifying consignors and cooperating fully with relevant law enforcement or insurance investigations.

Liability and Risk of Loss

LuxLoveLouis LLC takes reasonable and proactive security measures to protect all consigned items in its care. However, consignors explicitly acknowledge and agree that LuxLoveLouis LLC shall not be held liable or responsible for any loss or damage arising from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, natural disasters (“Acts of God”), fire, theft, burglary, vandalism, or other unforeseen incidents that bypass or compromise LuxLoveLouis LLC’s established security protocols.

By consigning items with LuxLoveLouis LLC, consignors acknowledge and accept these limitations of liability and explicitly agree that LuxLoveLouis LLC is not responsible for items that may be damaged, lost, or stolen due to events beyond its reasonable control, despite adherence to industry-standard security measures.

Consignor Communication

LuxLoveLouis proactively communicates any incidents involving loss, damage, or theft to consignors, providing detailed incident reports and facilitating transparent resolution processes, including support with insurance claims if applicable.

Liability Limitations

LuxLoveLouis explicitly outlines clear liability limitations regarding incidents of loss, damage, or theft, detailed within consignment agreements and relevant policy documents. Consignors explicitly acknowledge these liability limitations upon entering consignment agreements.

Risk Management Practices

LuxLoveLouis employs proactive risk management practices, regularly reviewing and enhancing operational procedures, security infrastructure, and employee protocols to continuously mitigate potential loss, damage, or theft risks.

Consignor Responsibilities

Consignors explicitly agree to promptly report any concerns regarding item security, handling, or conditions upon receipt of returned items. Timely reporting supports effective resolution and risk mitigation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update loss, damage, and theft prevention policies to reflect operational enhancements or regulatory compliance requirements. Significant updates will be communicated clearly to consignors.

Consignor Acknowledgment

By consigning items with LuxLoveLouis LLC, consignors explicitly acknowledge their understanding of, agreement to, and compliance with all loss, damage, and theft prevention terms outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Security Measures & Risk Management Policies

Comprehensive Security Strategy

LuxLoveLouis explicitly implements a comprehensive security strategy, integrating physical, digital, and procedural safeguards to ensure the safety, integrity, and confidentiality of consigned items and sensitive information.

Facility Security

LuxLoveLouis facilities are equipped with advanced security features, including, video surveillance, restricted access areas to mitigate risks of unauthorized access, theft, or damage.

Digital Security Measures

LuxLoveLouis explicitly employs robust digital security protocols, including encrypted data storage, secure communication channels, regular software updates, and advanced cybersecurity tools to protect against cyber threats and safeguard sensitive customer and transaction data.

Employee Training

LuxLoveLouis explicitly provides ongoing, comprehensive security training for employees, covering best practices in data protection, fraud prevention, item handling, risk awareness, and emergency response procedures to enhance overall organizational security.

Risk Assessment and Monitoring

LuxLoveLouis conducts regular, detailed risk assessments and continuous monitoring of operational processes, facility security, and digital platforms to proactively identify vulnerabilities, evaluate risks, and implement necessary preventive measures.

Incident Response Plan

LuxLoveLouis maintains clearly defined incident response plans, explicitly detailing roles, responsibilities, procedures, and communication strategies for efficiently managing and resolving security-related incidents, minimizing impact, and facilitating rapid recovery.

Compliance with Regulations

LuxLoveLouis explicitly adheres to all applicable local, state, and federal regulatory requirements governing security, privacy, data protection, and consignment operations. Regular compliance audits ensure ongoing adherence and accountability.

Insurance and Liability Limitations

LuxLoveLouis LLC is a small, independently operated Limited Liability Company (LLC) and does not currently maintain insurance coverage for consigned items. While LuxLoveLouis LLC exercises reasonable care and employs appropriate security measures to protect consigned items, consignors explicitly acknowledge and accept that items are consigned at the consignor’s own risk.

LuxLoveLouis LLC shall not be held liable for any loss, damage, or theft arising from circumstances beyond its direct control, including but not limited to theft, vandalism, natural disasters (“Acts of God”), or operational disruptions that may compromise security measures.

By consigning items with LuxLoveLouis LLC, consignors expressly acknowledge and agree to these liability limitations, understanding and accepting that LuxLoveLouis LLC is not financially responsible for any incidents involving loss, theft, or damage to consigned items beyond its immediate control or despite its reasonable efforts to secure items.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility for promptly reporting any security-related concerns, suspicious activities, or potential vulnerabilities directly to LuxLoveLouis to support effective risk mitigation and response.

Continuous Improvement

LuxLoveLouis commits explicitly to continuous improvement in security measures and risk management practices, regularly reviewing and enhancing policies, procedures, training programs, and infrastructure to address evolving security threats effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update security measures and risk management policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

Participant Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all security measures and risk management policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Security Measures & Risk Management Policies

Comprehensive Security Strategy

LuxLoveLouis explicitly implements a comprehensive security strategy, integrating physical, digital, and procedural safeguards to ensure the safety, integrity, and confidentiality of consigned items and sensitive information.

Facility Security

LuxLoveLouis facilities are equipped with advanced security features, including monitored alarm systems, video surveillance, secure entry systems, and restricted access areas, explicitly designed to mitigate risks of unauthorized access, theft, or damage.

Digital Security Measures

LuxLoveLouis explicitly employs robust digital security protocols, including encrypted data storage, secure communication channels, regular software updates, and advanced cybersecurity tools to protect against cyber threats and safeguard sensitive customer and transaction data.

Employee Training

LuxLoveLouis explicitly provides ongoing, comprehensive security training for employees, covering best practices in data protection, fraud prevention, item handling, risk awareness, and emergency response procedures to enhance overall organizational security.

Risk Assessment and Monitoring

LuxLoveLouis conducts regular, detailed risk assessments and continuous monitoring of operational processes, facility security, and digital platforms to proactively identify vulnerabilities, evaluate risks, and implement necessary preventive measures.

Incident Response Plan

LuxLoveLouis maintains clearly defined incident response plans, explicitly detailing roles, responsibilities, procedures, and communication strategies for efficiently managing and resolving security-related incidents, minimizing impact, and facilitating rapid recovery.

Compliance with Regulations

LuxLoveLouis explicitly adheres to all applicable local, state, and federal regulatory requirements governing security, privacy, data protection, and consignment operations. Regular compliance audits ensure ongoing adherence and accountability.

Insurance and Liability Limitations

LuxLoveLouis LLC is a small, independently operated Limited Liability Company (LLC) and does not currently maintain insurance coverage for consigned items. While LuxLoveLouis LLC exercises reasonable care and employs appropriate security measures to protect consigned items, consignors explicitly acknowledge and accept that items are consigned at the consignor’s own risk.

LuxLoveLouis LLC shall not be held liable for any loss, damage, or theft arising from circumstances beyond its direct control, including but not limited to theft, vandalism, natural disasters (“Acts of God”), or operational disruptions that may compromise security measures.

By consigning items with LuxLoveLouis LLC, consignors expressly acknowledge and agree to these liability limitations, understanding and accepting that LuxLoveLouis LLC is not financially responsible for any incidents involving loss, theft, or damage to consigned items beyond its immediate control or despite its reasonable efforts to secure items.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility for promptly reporting any security-related concerns, suspicious activities, or potential vulnerabilities directly to LuxLoveLouis to support effective risk mitigation and response.

Continuous Improvement

LuxLoveLouis commits explicitly to continuous improvement in security measures and risk management practices, regularly reviewing and enhancing policies, procedures, training programs, and infrastructure to address evolving security threats effectively.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update security measures and risk management policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

Participant Acknowledgment

By engaging in transactions or interactions with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all security measures and risk management policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Use of Marketing and Promotional Materials

Authorized Use of Materials

LuxLoveLouis explicitly reserves the right to utilize photographs, videos, item descriptions, testimonials, and other relevant materials provided by consignors and buyers for marketing, advertising, and promotional purposes across various platforms and media channels.

Content Creation and Ownership

All marketing and promotional content created or curated by LuxLoveLouis, including graphics, videos, social media content, advertisements, and other promotional materials, explicitly remains the exclusive intellectual property of LuxLoveLouis LLC.

Consignor and Buyer Consent

By consigning or purchasing items with LuxLoveLouis, consignors and buyers explicitly grant LuxLoveLouis permission to use item imagery, descriptions, reviews, and testimonials for promotional purposes without additional compensation or notification, unless explicitly stated otherwise in writing.

Accuracy and Integrity

LuxLoveLouis commits explicitly to maintaining accuracy, honesty, and integrity in all promotional and marketing materials. Items will be accurately represented in marketing materials, and misleading or deceptive representations will be strictly avoided.

Marketing Channels

LuxLoveLouis explicitly reserves the right to utilize multiple marketing channels, including websites, email campaigns, social media platforms, print media, live events, and digital advertising, to promote consigned items and engage the LuxLoveLouis community.

User-Generated Content

LuxLoveLouis explicitly encourages consignors and buyers to share user-generated content for promotional purposes. Users who submit or share content explicitly grant LuxLoveLouis rights to modify, display, and distribute this content across marketing channels.

Confidentiality and Privacy

LuxLoveLouis explicitly respects user confidentiality and privacy in all marketing activities. Personal identifiable information will only be used with explicit consent and strictly in compliance with LuxLoveLouis privacy and data protection policies.

Revocation of Consent

Consignors and buyers explicitly retain the right to revoke previously granted marketing permissions by submitting written notification to LuxLoveLouis. LuxLoveLouis commits to promptly complying with revocation requests and discontinuing the use of specified materials.

Third-Party Content

LuxLoveLouis explicitly disclaims responsibility for third-party use of publicly available marketing materials or content shared through external platforms not under LuxLoveLouis control. Users should be aware of platform-specific terms and conditions when sharing content externally.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update marketing and promotional material policies. Significant updates will be communicated clearly through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all policies regarding the use of marketing and promotional materials outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Use of Marketing and Promotional Materials

Authorized Use of Materials

LuxLoveLouis explicitly reserves the right to utilize photographs, videos, item descriptions, testimonials, and other relevant materials provided by consignors and buyers for marketing, advertising, and promotional purposes across various platforms and media channels.

Content Creation and Ownership

All marketing and promotional content created or curated by LuxLoveLouis, including graphics, videos, social media content, advertisements, and other promotional materials, explicitly remains the exclusive intellectual property of LuxLoveLouis LLC.

Consignor and Buyer Consent

By consigning or purchasing items with LuxLoveLouis, consignors and buyers explicitly grant LuxLoveLouis permission to use item imagery, descriptions, reviews, and testimonials for promotional purposes without additional compensation or notification, unless explicitly stated otherwise in writing.

Accuracy and Integrity

LuxLoveLouis commits explicitly to maintaining accuracy, honesty, and integrity in all promotional and marketing materials. Items will be accurately represented in marketing materials, and misleading or deceptive representations will be strictly avoided.

Marketing Channels

LuxLoveLouis explicitly reserves the right to utilize multiple marketing channels, including websites, email campaigns, social media platforms, print media, live events, and digital advertising, to promote consigned items and engage the LuxLoveLouis community.

User-Generated Content

LuxLoveLouis explicitly encourages consignors and buyers to share user-generated content for promotional purposes. Users who submit or share content explicitly grant LuxLoveLouis rights to modify, display, and distribute this content across marketing channels.

Confidentiality and Privacy

LuxLoveLouis explicitly respects user confidentiality and privacy in all marketing activities. Personal identifiable information will only be used with explicit consent and strictly in compliance with LuxLoveLouis privacy and data protection policies.

Revocation of Consent

Consignors and buyers explicitly retain the right to revoke previously granted marketing permissions by submitting written notification to LuxLoveLouis. LuxLoveLouis commits to promptly complying with revocation requests and discontinuing the use of specified materials.

Third-Party Content

LuxLoveLouis explicitly disclaims responsibility for third-party use of publicly available marketing materials or content shared through external platforms not under LuxLoveLouis control. Users should be aware of platform-specific terms and conditions when sharing content externally.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update marketing and promotional material policies. Significant updates will be communicated clearly through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all policies regarding the use of marketing and promotional materials outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Consignor & Buyer Testimonial Policies

Collection and Use of Testimonials

LuxLoveLouis explicitly collects testimonials from consignors and buyers to enhance trust, transparency, and community engagement. Testimonials may be featured across LuxLoveLouis’s digital platforms, marketing materials, social media, and promotional campaigns.

Permission and Consent

By providing testimonials, consignors and buyers explicitly grant LuxLoveLouis permission to use, reproduce, modify for clarity or brevity, display, and distribute these testimonials publicly without additional compensation unless explicitly agreed otherwise in writing.

Authenticity and Integrity

LuxLoveLouis explicitly commits to preserving testimonial authenticity, ensuring that all testimonials accurately reflect genuine user experiences. Testimonials will not be altered in any way that materially changes their original meaning or context.

Anonymity and Privacy

Consignors and buyers explicitly retain the option to submit testimonials anonymously or request limited personal identification. LuxLoveLouis commits to respecting and accommodating user privacy preferences in all testimonial publications.

Content Standards

LuxLoveLouis explicitly maintains high ethical standards for testimonial content. Testimonials containing offensive, defamatory, misleading, or inappropriate content will not be published. LuxLoveLouis reserves the explicit right to review and approve testimonials prior to publication.

Right to Withdraw

Consignors and buyers explicitly retain the right to withdraw previously provided testimonials by submitting a written request to LuxLoveLouis customer support. LuxLoveLouis commits to promptly removing withdrawn testimonials from future use.

Solicitation of Testimonials

LuxLoveLouis explicitly solicits testimonials transparently, clearly informing consignors and buyers of the intended use of testimonials and their right to provide consent or decline participation.

Legal Compliance

LuxLoveLouis explicitly adheres to applicable regulatory guidelines governing testimonial use, including clearly disclosing any relevant material connections or affiliations in accordance with FTC guidelines.

Third-Party Sharing

LuxLoveLouis explicitly disclaims responsibility for testimonials or related content shared independently by third parties or external platforms outside LuxLoveLouis’s direct control.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update testimonial policies. Significant updates will be clearly communicated to consignors and buyers through official notifications and platform announcements.

User Acknowledgment

By providing testimonials or engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all testimonial policies outlined within this document and comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Email & Text Marketing Consent Policies

Explicit Consent

LuxLoveLouis explicitly requires clear consent from consignors, buyers, and users before engaging in email or text marketing communications. Consent is obtained through clearly indicated opt-in mechanisms, ensuring informed participation.

Marketing Communication Content

Email and text marketing communications explicitly include relevant content such as promotional offers, new arrivals, auction notifications, special events, company updates, or personalized recommendations. Content is consistently tailored to user preferences and interests.

Frequency and Timing

LuxLoveLouis commits explicitly to responsible communication practices, carefully regulating the frequency and timing of email and text messages to respect user preferences and avoid excessive contact.

User Control and Opt-Out

Users explicitly retain full control over marketing communication preferences, including clear and easily accessible opt-out mechanisms within all email and text communications. Opt-out requests will be processed promptly, typically within 48 hours.

Privacy and Data Security

LuxLoveLouis explicitly prioritizes user privacy and data protection, utilizing secure communication platforms and safeguarding user contact information against unauthorized access or misuse in strict compliance with applicable privacy regulations.

Accuracy of Information

Users explicitly agree to provide accurate and current contact information to receive marketing communications. LuxLoveLouis explicitly disclaims responsibility for failed delivery or communication inaccuracies resulting from outdated or incorrect user-provided information.

Legal and Regulatory Compliance

LuxLoveLouis explicitly adheres to all applicable legal and regulatory requirements governing email and text marketing communications, including compliance with the CAN-SPAM Act and Telephone Consumer Protection Act (TCPA).

Third-Party Sharing

LuxLoveLouis explicitly disclaims sharing user contact information with third-party entities for independent marketing purposes without explicit user consent. Any necessary third-party engagement strictly adheres to clearly defined privacy and data protection agreements.

Communication Transparency

Marketing communications explicitly identify LuxLoveLouis as the sender, clearly include company contact information, and provide transparent disclosures regarding promotional offers, ensuring clarity and informed user engagement.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update email and text marketing consent policies. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By subscribing to or engaging with LuxLoveLouis’s email and text marketing communications, users explicitly acknowledge their understanding of, agreement to, and compliance with all email and text marketing consent policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Anti-Money Laundering (AML) & Compliance Procedures

Commitment to AML Compliance

LuxLoveLouis explicitly commits to full compliance with applicable Anti-Money Laundering (AML) laws, regulations, and guidelines. Our AML policies are designed to prevent our platforms from being utilized for money laundering, terrorist financing, or other illicit financial activities.

Customer Due Diligence (CDD)

LuxLoveLouis explicitly implements rigorous Customer Due Diligence procedures, requiring detailed identity verification for consignors and buyers, especially in high-value transactions, to ensure transparency and legitimacy.

Enhanced Due Diligence (EDD)

For high-risk transactions or customers, LuxLoveLouis explicitly applies Enhanced Due Diligence measures, including comprehensive background checks, detailed source of funds verification, and ongoing monitoring.

Transaction Monitoring

LuxLoveLouis employs advanced transaction monitoring systems explicitly designed to detect suspicious activities or patterns indicative of potential money laundering or financial crimes. Suspicious transactions trigger immediate investigation.

Suspicious Activity Reporting

LuxLoveLouis explicitly commits to timely reporting of suspicious transactions or activities to relevant regulatory authorities in accordance with AML laws. Detailed internal procedures guide the reporting process to ensure compliance and responsiveness.

Record-Keeping and Documentation

LuxLoveLouis explicitly maintains meticulous records of customer identification, transactions, due diligence activities, and suspicious activity reports for a period mandated by applicable regulations, ensuring compliance and transparency.

AML Training

LuxLoveLouis explicitly provides ongoing AML compliance training for employees, clearly communicating AML responsibilities, compliance requirements, and reporting procedures to enhance organizational awareness and vigilance.

Risk Assessment and Management

LuxLoveLouis conducts regular AML risk assessments, explicitly identifying, evaluating, and addressing potential vulnerabilities in our processes, customer base, and transaction activities to proactively manage compliance risks.

Independent AML Audits

LuxLoveLouis explicitly subjects its AML compliance programs to periodic independent audits to assess effectiveness, identify potential improvements, and ensure ongoing adherence to regulatory requirements and industry standards.

Cooperation with Authorities

LuxLoveLouis explicitly commits to full cooperation with law enforcement, regulatory agencies, and financial institutions investigating money laundering or related financial crimes, providing necessary information and support as legally required.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update AML and compliance procedures. Significant updates will be clearly communicated through official notifications and comprehensive policy documents.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors and buyers explicitly acknowledge their understanding of, agreement to, and compliance with all AML policies, procedures, and regulatory obligations outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Regulatory Disclosure Requirements (Local, State, Federal)

Commitment to Regulatory Compliance

LuxLoveLouis explicitly commits to maintaining full compliance with all applicable local, state, and federal regulations relevant to its consignment, auction, and online sales activities. Regulatory adherence ensures transparent, lawful, and accountable business operations.

Required Disclosures

LuxLoveLouis explicitly ensures that all required regulatory disclosures, including licensing information, business registration details, and relevant consumer protections, are clearly communicated and accessible to consignors, buyers, and stakeholders.

Licensing and Registration

LuxLoveLouis holds and explicitly discloses all necessary licenses and registrations mandated by local, state, and federal authorities. Current licensing and registration information is transparently presented on LuxLoveLouis platforms and available upon request.

Consumer Protection Compliance

LuxLoveLouis explicitly adheres to consumer protection laws, clearly disclosing information related to returns, refunds, product authenticity, payment terms, privacy protections, and dispute resolution methods in compliance with regulatory requirements.

Auction and Resale Compliance

LuxLoveLouis complies explicitly with all applicable local, state, and federal regulations governing auctions, resale transactions, and consignment operations, ensuring clear and lawful conduct of business activities.

Taxation and Reporting Obligations

LuxLoveLouis explicitly fulfills all tax reporting obligations and clearly discloses relevant taxation responsibilities, providing necessary documentation and disclosures required by regulatory authorities and assisting consignors and buyers with applicable compliance.

Anti-Money Laundering (AML) and Financial Regulations

LuxLoveLouis explicitly complies with AML and related financial regulations, transparently disclosing relevant procedures and compliance frameworks, and ensuring robust reporting mechanisms for suspicious activities.

Environmental and Sustainability Compliance

LuxLoveLouis explicitly adheres to applicable environmental and sustainability regulations, transparently disclosing relevant practices and commitments to stakeholders, ensuring accountability and operational responsibility.

Privacy and Data Protection

LuxLoveLouis explicitly complies with relevant privacy and data protection regulations, clearly disclosing privacy practices, data collection methods, user rights, and data security measures in accordance with local, state, and federal laws.

Cooperation with Regulatory Authorities

LuxLoveLouis explicitly commits to proactive cooperation with regulatory authorities, promptly responding to regulatory inquiries, audits, or compliance reviews and providing accurate, transparent, and timely information.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update regulatory disclosure policies to reflect changes in regulatory requirements or operational practices. Significant updates will be clearly communicated to stakeholders through official notifications.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all regulatory disclosure requirements outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Third-Party Service Providers & Partnerships

Engagement of Third-Party Providers

LuxLoveLouis explicitly engages trusted third-party service providers to enhance operational capabilities, including payment processing, authentication services, shipping and logistics, digital marketing, cybersecurity, and platform hosting.

Selection and Vetting

LuxLoveLouis explicitly commits to a rigorous selection and vetting process for third-party service providers, ensuring alignment with LuxLoveLouis standards for quality, security, compliance, reliability, and ethical practices.

Contractual Agreements

LuxLoveLouis explicitly maintains clearly defined contractual agreements with third-party providers outlining service expectations, confidentiality requirements, data protection obligations, compliance with regulatory standards, and clear dispute resolution mechanisms.

Responsibility and Liability

LuxLoveLouis explicitly disclaims direct liability for the actions, omissions, or failures of third-party service providers. Users explicitly acknowledge and accept third-party provider responsibility limitations, as detailed within comprehensive LuxLoveLouis policy documents.

Privacy and Data Security

LuxLoveLouis explicitly requires third-party providers to adhere to strict privacy and data security standards, clearly outlined within contractual agreements, to protect consignor, buyer, and user information from unauthorized access or misuse.

Transparency and Disclosure

LuxLoveLouis explicitly commits to transparency in disclosing third-party partnerships and service provider relationships, clearly informing users about the specific roles, responsibilities, and involvement of third-party entities within LuxLoveLouis operations.

Cooperation and Coordination

LuxLoveLouis explicitly maintains proactive cooperation and coordination with third-party providers, regularly reviewing performance, compliance, and operational effectiveness to ensure continued alignment and mutual accountability.

Risk Management

LuxLoveLouis explicitly engages in ongoing risk assessment and management related to third-party provider relationships, implementing proactive measures to mitigate potential risks, disruptions, or compliance issues arising from third-party engagements.

User Feedback and Monitoring

LuxLoveLouis explicitly encourages user feedback regarding experiences with third-party providers and actively monitors third-party provider performance, promptly addressing user concerns, complaints, or operational issues.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update third-party service provider and partnership policies. Significant updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, users explicitly acknowledge their understanding of, agreement to, and compliance with all third-party service provider and partnership policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Environmental & Sustainability Policies

Commitment to Sustainability

LuxLoveLouis explicitly commits to operating responsibly, minimizing environmental impacts, and promoting sustainability through conscientious business practices and continuous improvements.

Responsible Consignment

LuxLoveLouis explicitly supports sustainability by promoting the resale and reuse of luxury goods, significantly reducing the environmental footprint associated with new product manufacturing and disposal.

Eco-Friendly Packaging

LuxLoveLouis explicitly prioritizes using eco-friendly and recyclable packaging materials whenever feasible, minimizing environmental impact and waste associated with shipping and handling processes.

Waste Reduction

LuxLoveLouis explicitly implements proactive measures to minimize waste throughout operational activities, promoting recycling, responsible disposal practices, and overall waste reduction strategies within its facilities.

Energy Efficiency

LuxLoveLouis explicitly strives to improve energy efficiency within its operations through the use of energy-efficient equipment, lighting, and responsible energy consumption practices to reduce environmental impact.

Sustainable Partnerships

LuxLoveLouis explicitly seeks partnerships with third-party providers and vendors who demonstrate strong environmental commitments, responsible sourcing, and sustainable operational practices.

Transparency and Accountability

LuxLoveLouis explicitly commits to transparency in communicating its environmental and sustainability initiatives, providing clear information to consignors, buyers, and stakeholders regarding sustainability practices and performance.

Community Engagement

LuxLoveLouis explicitly encourages community awareness and engagement on sustainability issues, actively promoting environmental responsibility within the LuxLoveLouis community and broader public through education and outreach initiatives.

Compliance with Regulations

LuxLoveLouis explicitly adheres to applicable environmental laws and regulations at local, state, and federal levels, ensuring compliance, accountability, and responsible environmental stewardship.

Continuous Improvement

LuxLoveLouis explicitly commits to ongoing evaluation and enhancement of environmental and sustainability practices, incorporating user feedback, industry developments, and regulatory guidelines into its sustainability strategy.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update environmental and sustainability policies. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and support for all environmental and sustainability policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Ethical Business Practices & Compliance Commitment

Commitment to Ethical Conduct

LuxLoveLouis explicitly commits to conducting business ethically, responsibly, and transparently. Integrity, fairness, and accountability are foundational values guiding all operations and interactions with consignors, buyers, employees, partners, and stakeholders.

Regulatory and Legal Compliance

LuxLoveLouis explicitly adheres to all applicable local, state, and federal laws and regulations governing consignment, auction activities, consumer protection, privacy, data protection, and financial transparency. Compliance is proactively monitored and enforced within all business practices.

Fair Business Practices

LuxLoveLouis explicitly ensures fairness in pricing, item representation, transactional transparency, and dispute resolution processes. Practices designed to mislead, exploit, or disadvantage consignors, buyers, or partners are strictly prohibited.

Anti-Corruption and Anti-Bribery

LuxLoveLouis explicitly maintains zero tolerance for corruption, bribery, or unethical financial practices. Policies explicitly prohibit offering, accepting, or facilitating bribery, kickbacks, or improper financial incentives.

Conflict of Interest Management

LuxLoveLouis explicitly implements policies to identify, disclose, and manage potential conflicts of interest, ensuring business decisions and activities are transparently conducted without undue personal or financial influence.

Employee Ethical Standards

Employees of LuxLoveLouis explicitly adhere to high ethical standards, receiving clear guidance and regular training on ethical behavior, compliance obligations, confidentiality, and professional responsibilities.

Transparency in Communications

LuxLoveLouis explicitly commits to clear, accurate, and transparent communications regarding business operations, policies, item conditions, pricing, and transactional details, ensuring informed decision-making and trust.

Confidentiality and Privacy

LuxLoveLouis explicitly respects and safeguards user confidentiality and privacy, ensuring personal and transactional information is securely managed, disclosed responsibly, and used solely for legitimate, agreed-upon purposes.

Ethical Partnerships

LuxLoveLouis explicitly seeks to collaborate with partners, suppliers, and third-party providers demonstrating ethical business practices, regulatory compliance, social responsibility, and transparent operational standards.

Reporting Ethical Concerns

LuxLoveLouis explicitly encourages stakeholders to promptly report ethical concerns, policy violations, or suspected misconduct directly to LuxLoveLouis leadership or designated compliance officers, ensuring timely investigation and resolution.

Continuous Improvement

LuxLoveLouis explicitly commits to ongoing evaluation, enhancement, and reinforcement of ethical business practices and compliance policies, adapting proactively to evolving regulatory requirements, stakeholder expectations, and operational needs.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update ethical business practices and compliance policies. Significant policy updates will be clearly communicated through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, employees, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all ethical business practices and compliance commitments outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Force Majeure & Unforeseen Circumstances Policies

Definition of Force Majeure

LuxLoveLouis explicitly defines Force Majeure as extraordinary events or circumstances beyond the reasonable control of LuxLoveLouis, including but not limited to natural disasters, severe weather events, pandemics, acts of war, terrorism, civil unrest, labor strikes, governmental actions, technological disruptions, or significant supply chain interruptions.

Impact on Performance

LuxLoveLouis explicitly disclaims liability for delays, disruptions, or failures in performing contractual obligations resulting from Force Majeure events or unforeseen circumstances. LuxLoveLouis will proactively communicate with affected consignors, buyers, and stakeholders regarding impacts and expected resolutions.

Notification of Events

In the event of Force Majeure, LuxLoveLouis explicitly commits to promptly notifying consignors, buyers, and relevant stakeholders, providing clear information on the nature of the event, anticipated impacts, and measures being undertaken to mitigate disruptions.

Temporary Suspension of Obligations

LuxLoveLouis explicitly reserves the right to temporarily suspend specific contractual obligations during Force Majeure events. LuxLoveLouis commits to minimizing disruption duration, actively pursuing feasible alternatives or resolutions.

Mitigation Efforts

LuxLoveLouis explicitly commits to proactively and diligently implementing mitigation measures designed to minimize operational impacts resulting from Force Majeure events, including contingency planning, alternate operational procedures, and stakeholder communication strategies.

Termination and Renegotiation

In extended cases of Force Majeure resulting in prolonged operational disruption, LuxLoveLouis explicitly reserves the right to terminate or renegotiate impacted consignment agreements, transactions, or contractual commitments, ensuring transparency, fairness, and mutual agreement.

No Liability for Indirect Damages

LuxLoveLouis explicitly disclaims liability for indirect, consequential, or incidental damages resulting from Force Majeure or unforeseen circumstances, except to the extent explicitly mandated by applicable laws or regulatory requirements.

Consignor and Buyer Responsibilities

Consignors and buyers explicitly acknowledge their responsibility to promptly communicate any potential impacts, concerns, or accommodations required during Force Majeure events to LuxLoveLouis, facilitating efficient issue resolution and mutual cooperation.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update Force Majeure and unforeseen circumstances policies. Significant policy updates will be clearly communicated to stakeholders through official notifications and platform announcements.

User Acknowledgment

By engaging with LuxLoveLouis LLC, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all Force Majeure and unforeseen circumstances policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Digital Content & Website Usage Terms

Acceptance of Terms

By accessing and using LuxLoveLouis’s website and digital content, users explicitly acknowledge their acceptance of, and compliance with, all terms and conditions detailed herein. Continued use signifies explicit user agreement.

Permitted Use

LuxLoveLouis explicitly grants users limited, revocable, non-exclusive, non-transferable permission to access and use its digital content and website for personal, informational, and transactional purposes only.

Prohibited Activities

Users explicitly agree not to engage in prohibited activities, including but not limited to unauthorized use, reproduction, distribution, modification, transmission, or commercial exploitation of digital content without explicit prior written consent from LuxLoveLouis.

Intellectual Property

All digital content, including text, graphics, logos, images, videos, software, and designs displayed on LuxLoveLouis’s website, explicitly remains the exclusive property of LuxLoveLouis LLC, protected by intellectual property laws.

User-Generated Content

LuxLoveLouis explicitly reserves the right to use, display, and distribute user-generated content submitted to its platforms. Users submitting content explicitly grant LuxLoveLouis permission to utilize this content across marketing, promotional, and operational channels.

Website Availability and Performance

LuxLoveLouis explicitly disclaims guarantees regarding uninterrupted website availability or flawless performance. Users explicitly acknowledge potential technical disruptions, maintenance activities, or performance variations inherent to digital platforms.

Links to Third-Party Websites

LuxLoveLouis explicitly disclaims responsibility for content, security, privacy practices, or reliability of external third-party websites linked from LuxLoveLouis platforms. Users explicitly accept risks associated with external links.

Security and Privacy

LuxLoveLouis explicitly implements robust security measures to protect user data and privacy. Users explicitly acknowledge their responsibility for maintaining account security and promptly reporting unauthorized access.

Cookies and Tracking Technologies

LuxLoveLouis explicitly utilizes cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and tailor content. Users explicitly consent to cookie usage as detailed in LuxLoveLouis’s comprehensive privacy policies.

Disclaimers and Liability Limitations

LuxLoveLouis explicitly disclaims liability for direct, indirect, incidental, consequential, or punitive damages resulting from website or digital content usage, except as explicitly mandated by applicable laws.

Compliance and Legal Obligations

Users explicitly agree to utilize LuxLoveLouis digital platforms responsibly, ethically, and in strict compliance with applicable local, state, and federal laws and regulations.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update digital content and website usage terms. Significant policy updates will be clearly communicated to users through official notifications and platform announcements.

User Acknowledgment

By accessing or utilizing LuxLoveLouis’s digital content and website, users explicitly acknowledge their understanding of, agreement to, and compliance with all digital content and website usage terms outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Social Media Usage & Interaction Policies

Scope of Policy

This policy explicitly governs interactions on LuxLoveLouis’s official social media platforms, including Instagram, Facebook, Twitter, TikTok, and other affiliated digital communication channels.

User Conduct Expectations

LuxLoveLouis explicitly expects respectful, ethical, and responsible behavior from all users engaging on social media platforms. Users are required to communicate respectfully, refraining from harassment, discriminatory language, defamatory remarks, offensive content, or inappropriate behavior.

Prohibited Content

LuxLoveLouis explicitly prohibits posting or sharing content that is misleading, harmful, offensive, fraudulent, illegal, or violates intellectual property rights. Violations will result in immediate removal of the content and potential user suspension or banning from LuxLoveLouis platforms.

Engagement and Moderation

LuxLoveLouis actively engages users through social media interactions and explicitly reserves the right to moderate, manage, and respond to user-generated content or comments to ensure constructive, respectful community interactions.

Reporting Misconduct

LuxLoveLouis explicitly encourages users to report inappropriate, abusive, or harmful interactions promptly through direct messaging on the social media platform or via customer support channels. Reports will be confidentially reviewed and addressed swiftly.

User-Generated Content Rights

By interacting or submitting content on LuxLoveLouis social media platforms, users explicitly grant LuxLoveLouis permission to use, share, and repurpose content across its marketing and promotional channels, clearly recognizing LuxLoveLouis’s intellectual property rights in such curated content.

Privacy and Confidentiality

LuxLoveLouis explicitly respects user privacy and confidentiality during social media interactions, clearly refraining from sharing sensitive personal information publicly. Users are advised to avoid posting personal or financial details publicly on social media channels.

Promotional and Marketing Activities

LuxLoveLouis explicitly utilizes social media for promotional activities, announcements, special offers, and live events. Users explicitly acknowledge LuxLoveLouis’s right to manage, adjust, or discontinue social media-based promotions at its discretion.

LuxLoveLouis LLC – Conflict of Interest & Transparency Policies

Commitment to Transparency

LuxLoveLouis explicitly commits to maintaining transparency and proactively identifying, disclosing, and managing conflicts of interest within all business operations and interactions with stakeholders.

Definition of Conflict of Interest

A conflict of interest explicitly exists when personal, financial, professional, or other interests may compromise or appear to compromise objective decision-making or responsibilities towards LuxLoveLouis, consignors, buyers, or stakeholders.

Disclosure Obligations

Employees, management, and affiliates of LuxLoveLouis explicitly commit to proactively and transparently disclosing any potential or actual conflicts of interest. Disclosures must be communicated clearly and promptly to appropriate supervisory or compliance personnel.

Management of Conflicts

LuxLoveLouis explicitly implements clearly defined procedures to manage disclosed conflicts of interest, including recusal from decision-making processes, implementing oversight measures, or adjusting responsibilities to mitigate conflicts effectively.

Fair and Impartial Decisions

LuxLoveLouis explicitly ensures that all business decisions, including vendor selection, partnerships, authentication processes, pricing, and promotional activities, are conducted objectively, fairly, and impartially, explicitly free from personal or undue influence.

Reporting Misconduct

Stakeholders explicitly have the responsibility to report suspected undisclosed conflicts of interest or related misconduct directly to LuxLoveLouis compliance officers or leadership, ensuring transparency and integrity within operational practices.

Training and Awareness

LuxLoveLouis explicitly provides ongoing training and resources to employees and management regarding conflict of interest identification, disclosure responsibilities, management procedures, and ethical decision-making practices.

Confidentiality and Integrity

LuxLoveLouis explicitly safeguards confidentiality and integrity during conflict of interest disclosures and investigations, ensuring that information shared is managed discreetly, professionally, and ethically.

Continuous Review and Monitoring

LuxLoveLouis explicitly commits to regularly reviewing and monitoring conflict of interest disclosures, management practices, and effectiveness, proactively adjusting policies or procedures to enhance transparency and compliance.

Accountability Measures

LuxLoveLouis explicitly enforces accountability measures, clearly addressing violations of conflict of interest policies through appropriate corrective actions, disciplinary measures, or policy adjustments, maintaining organizational integrity and stakeholder trust.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update conflict of interest and transparency policies. Significant policy updates will be clearly communicated through official notifications and platform announcements.

Stakeholder Acknowledgment

By engaging with LuxLoveLouis LLC, employees, management, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all conflict of interest and transparency policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis LLC – Record Keeping & Document Retention Policies

Commitment to Accurate Record Keeping

LuxLoveLouis explicitly commits to maintaining accurate, comprehensive, and organized business records to ensure transparency, accountability, regulatory compliance, and operational effectiveness.

Types of Records Retained

LuxLoveLouis explicitly retains critical business records, including transaction details, consignment agreements, payment records, authentication certificates, communications, financial reports, compliance documents, and customer service interactions.

Retention Periods

Records are explicitly retained in compliance with applicable local, state, and federal regulations. Transaction and financial records are typically maintained for a minimum of five years, or longer if required by specific legal or regulatory guidelines.

Confidentiality and Security

LuxLoveLouis explicitly safeguards retained records through secure storage solutions, robust digital security measures, restricted access controls, and confidentiality protocols designed to prevent unauthorized disclosure, alteration, or destruction.

Digital and Physical Records Management

LuxLoveLouis explicitly manages both digital and physical records, employing organized, secure, and compliant document storage systems. Digital records are securely stored with appropriate backups, encryption, and cybersecurity protections.

Disposal and Destruction

Upon expiration of retention periods, LuxLoveLouis explicitly disposes of or securely destroys records in compliance with regulatory requirements, employing secure destruction methods to maintain confidentiality and prevent unauthorized access.

Record Accessibility

LuxLoveLouis explicitly ensures records are accessible for authorized internal and external audits, regulatory inspections, compliance assessments, and operational reviews. Access requests are managed transparently and promptly.

Compliance Audits

LuxLoveLouis explicitly commits to periodic compliance audits of record keeping and document retention practices, ensuring adherence to regulatory requirements, internal policies, and operational effectiveness.

Reporting and Documentation

LuxLoveLouis explicitly maintains clear, accurate documentation of record management processes, retention schedules, disposal activities, and compliance assessments to demonstrate accountability and regulatory adherence.

Training and Awareness

Employees of LuxLoveLouis explicitly receive ongoing training regarding record keeping responsibilities, document retention requirements, data protection protocols, and secure disposal practices, enhancing organizational compliance and awareness.

Policy Updates

LuxLoveLouis explicitly reserves the right to periodically update record keeping and document retention policies. Significant updates will be clearly communicated through official notifications and platform announcements.

Stakeholder Acknowledgment

By engaging with LuxLoveLouis LLC, employees, consignors, buyers, and stakeholders explicitly acknowledge their understanding of, agreement to, and compliance with all record keeping and document retention policies outlined herein and within comprehensive LuxLoveLouis policy documents.

LuxLoveLouis® LLC – Comprehensive Terms & Conditions
Effective Date: May 27, 2025
Last Updated: May 12, 2025

1. Introduction

Welcome to LuxLoveLouis® LLC (“LuxLoveLouis,” “we,” “our,” or “us”), a luxury consignment store specializing in pre-owned designer handbags and accessories. These Terms & Conditions (“Terms”) form a legally binding agreement between LuxLoveLouis and you (“you,” “Consignor,” “Customer,” or “User”), governing your access to and use of our website (luxlovelouis.com), Instagram live sales, mobile applications, and any other related services offered by LuxLoveLouis (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use our Services.

2. Definitions

For clarity and ease of understanding, key terms used throughout these Terms are defined below:

• Consignor: An individual or entity consigning luxury items for sale through LuxLoveLouis.
• Customer: An individual or entity purchasing items through our Services.
• Item: Any luxury handbag, accessory, or product consigned or offered for sale via LuxLoveLouis.
• Services: Includes the website (luxlovelouis.com), Instagram live sales, mobile apps, and other platforms operated by LuxLoveLouis.
• Authentication: The process employed by LuxLoveLouis to verify item authenticity, including Entrupy AI technology and reputable third-party services.

3. Acceptance and Modifications of Terms

• Agreement Acceptance: By using our Services, you signify your agreement to comply with and be bound by these Terms. You confirm that you are at least 18 years old and legally capable of entering binding contracts.
• Modification of Terms: LuxLoveLouis reserves the right to amend these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our Services, indicated by the revised “Last Updated” date. Your continued use of the Services following any changes signifies your acceptance of the revised Terms.

4. Account Registration and Security

• Registration Obligations: To access certain features of our Services, you may need to register an account. You agree to provide accurate, current, and complete information and promptly update such information to maintain its accuracy.
• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account. Notify us immediately of any unauthorized access or use of your account.
• Account Restrictions: LuxLoveLouis reserves the right to terminate accounts, remove content, or restrict access to our Services at our sole discretion without prior notice.

5. Consignment Terms and Procedures

5.1 Consignment Acceptance

• Submission: Items for consignment must be submitted via our website consignment form or direct communication through Instagram or email. Submission must include clear, accurate descriptions and high-quality photos.
• Approval Process: LuxLoveLouis reviews submitted items and, at our discretion, approves items based on authenticity, condition, marketability, and current inventory needs.

5.2 Consignment Period

• Initial Period: The initial consignment period is ninety (90) days from item acceptance.
• Renewal: If unsold after the initial period, you may choose to retrieve the item (subject to retrieval fees and conditions) or extend the consignment for an additional ninety (90) days.
• Automatic Renewal: If no retrieval decision is communicated within seven (7) business days after consignment expiration, your consignment will automatically renew for another 90-day term.

5.3 Pricing, Fees, and Commission Structure

• Pricing Authority: LuxLoveLouis sets initial pricing based on market analysis and reserves the right to decrease item prices by up to $25 per week to facilitate sales, with a maximum allowable price reduction of $250 per item.
• Commission Structure (as of May 12, 2025):
• $1–$999: 60% seller commission
• $1,000–$1,999: 70% seller commission
• $2,000–$4,999: 80% seller commission
• $5,000 and up: 85% seller commission
• Note: Commissions are calculated after discounts and fees.
• Additional Costs: Authentication, cleaning, repair, or other item-specific fees will be disclosed and must be approved by the Consignor before consignment acceptance.

5.4 Authentication Requirements and Fees

• Mandatory Authentication: All items undergo a rigorous authentication process using Entrupy AI technology and/or third-party experts.
• Authentication Costs: Fees vary by brand and model and are non-refundable, regardless of sale outcomes. Authentication fees must be agreed upon prior to consignment acceptance.
• Counterfeit Items: If an item is determined counterfeit, a $275 administrative fee plus return shipping costs apply. LuxLoveLouis will fully comply with applicable state and federal anti-counterfeit laws, including reporting to authorities if necessary.

5.5 Item Care and Responsibility

• Handling and Storage: LuxLoveLouis will exercise utmost care in handling and securely storing your consigned items.
• Liability Limitations: LuxLoveLouis is not liable for loss, damage, or theft due to circumstances beyond our reasonable control, including but not limited to shipping transit, natural disasters, or theft by third parties.

6. Payment Terms and Procedures

6.1 Payment Methods

LuxLoveLouis accepts payments via credit/debit card (Visa, Mastercard, American Express, Discover), PayPal, Zelle, and bank transfers. Payment method availability is subject to change without prior notice.

6.2 Payment Timing and Responsibilities

• Consignor Payments: Payments to consignors are processed within three (3) business days after the item’s sale, net of applicable commissions, discounts, fees, and taxes.
• Accurate Payment Information: Consignors must provide accurate payment details. LuxLoveLouis will not be held responsible for funds misdirected due to incorrect information provided by consignors. Any transaction errors resulting from incorrect details are solely the responsibility of the consignor.

6.3 Retrieval Fees for Non-Sold Items

• Standard Retrieval: Consignors choosing to retrieve unsold items after the consignment period must pay a return fee of 12% of the original listing price, capped at $220 per item. This fee covers costs associated with marketing, storage, photography, item processing, and administrative services. Additional charges will include shipping costs and authentication expenses if applicable.
• Early Retrieval: Early retrieval before the completion of the initial consignment period will incur a flat fee of $175. This fee covers administrative processing, marketing expenses, storage, and other associated costs. Additionally, consignors will be responsible for any shipping and authentication fees.

7. Shipping and Delivery

7.1 Shipping Costs and Responsibilities

• Return Shipping: When retrieving unsold consigned items, consignors are responsible for all shipping costs. These costs are determined based on the item’s size, weight, destination, and current USPS shipping rates.
• Shipping Insurance: LuxLoveLouis strongly recommends purchasing additional shipping insurance. LuxLoveLouis is not liable for any items that are lost, damaged, or otherwise compromised during shipping. Shipping insurance can be provided at an additional charge upon consignor’s request.

7.2 Processing Times

• LuxLoveLouis typically processes retrieval and shipping requests within two to four business days after confirmation and payment of any applicable fees.
• Items will be shipped via USPS, with a required signature confirmation for secure delivery.

8. Instagram Live Sales Terms

8.1 Purchase Commitment

• By commenting “sold” during a live Instagram sale, customers agree to a binding purchase commitment. LuxLoveLouis will invoice customers immediately following the sale.
• Payment for items claimed during live sales must be made within 24 hours of invoicing. Failure to comply will result in the forfeiture of the claimed item and may result in exclusion from future sales.

8.2 Final Sale Policy

• All items purchased through Instagram live sales are final sales. LuxLoveLouis does not accept returns, exchanges, or provide refunds for items purchased during these events.
• Customers are encouraged to thoroughly inquire about item conditions, request additional images, or ask detailed questions during live sales to ensure satisfaction with the purchase.

9. Privacy and Data Protection

LuxLoveLouis places the utmost importance on safeguarding user privacy and data security. Personal data collected through LuxLoveLouis’s platforms and services is treated with confidentiality and is managed in compliance with our comprehensive Privacy Policy. Users are encouraged to regularly review our Privacy Policy to understand how personal information is collected, utilized, and protected.

10. Dispute Resolution and Arbitration

10.1 Informal Resolution

• In the event of a dispute arising from or related to these Terms, the involved parties agree to attempt resolving the issue amicably through informal negotiation. Written notice of the dispute must be provided by either party, initiating a negotiation period of 30 days.

10.2 Arbitration Agreement

• If a dispute remains unresolved after informal negotiations, it will proceed to binding arbitration conducted by the American Arbitration Association (AAA) in accordance with their rules.
• Arbitration proceedings will be held in Charleston, South Carolina. By agreeing to arbitration, both parties waive the right to a trial by jury and court proceedings.

11. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of South Carolina, without regard to its conflict of law provisions. All parties agree to submit exclusively to the jurisdiction of state and federal courts located in Charleston, South Carolina, for any disputes that may arise from these Terms.

LuxLoveLouis® LLC – Comprehensive Terms & Conditions
Effective Date: May 12, 2025
Last Updated: May 12, 2025

12. Anti-Counterfeit Policy

12.1 Commitment to Authenticity

LuxLoveLouis maintains a firm zero-tolerance policy against counterfeit goods. We uphold the highest standards of authenticity for every luxury item consigned or sold through our platform. To ensure authenticity, all items undergo comprehensive verification processes, including utilizing industry-leading Entrupy AI technology and reputable third-party authentication services.

12.2 Authentication Procedure

• Entrupy Technology: LuxLoveLouis employs Entrupy’s advanced artificial intelligence technology to authenticate luxury items. Entrupy technology uses microscopic analysis, AI verification algorithms, and extensive database comparisons to ensure authenticity with unparalleled accuracy.
• Third-Party Authentication: Items may also be authenticated by certified third-party experts for additional validation. Authentication methods are chosen based on the item’s brand, model, and specific authentication requirements.

12.3 Counterfeit Detection and Fees

• Counterfeit Identification: If an item submitted for consignment is determined to be counterfeit, consignors will be immediately informed.
• Administrative Fees: Consignors will be charged a $275 administrative fee for handling counterfeit items, which covers authentication costs, administrative processing, and associated expenses.
• Return of Counterfeit Items: Consignors are responsible for return shipping costs of counterfeit items. Payment of the administrative fee and shipping costs must be completed before the return shipment of the counterfeit item.

12.4 Legal Compliance

• Federal and State Laws: LuxLoveLouis complies with all applicable laws, including the Lanham Act (15 U.S.C. §1114), which prohibits trafficking counterfeit goods, and South Carolina Code §39-15-1195, which criminalizes the sale or distribution of counterfeit items.
• Law Enforcement Cooperation: LuxLoveLouis actively cooperates with federal, state, and local law enforcement authorities to combat and prosecute counterfeit activity.

12.5 Indemnification

• Consignor Responsibility: By consigning with LuxLoveLouis, consignors agree to indemnify, defend, and hold harmless LuxLoveLouis, its affiliates, officers, directors, employees, and representatives from and against any claims, liabilities, damages, or expenses resulting from consignors' violation of applicable anti-counterfeit laws.

13. Resale Restrictions Clause

13.1 Warranty and Representation

Consignors represent and warrant that items consigned to LuxLoveLouis are free from resale restrictions by manufacturers, brands, or any third parties. Consignors affirm they have full legal authority to sell consigned items without breaching agreements or violating applicable laws.

13.2 Compliance with Laws

Consignors acknowledge their obligation to comply with federal, state, and local regulations concerning the resale of luxury goods, including intellectual property rights, consumer protection, and contract laws. Compliance with the Federal Trade Commission (FTC) guidelines for the resale of goods is mandatory.

13.3 Indemnification for Breach

Consignors agree to indemnify and hold harmless LuxLoveLouis, its affiliates, employees, and representatives from all claims, liabilities, and damages arising from breaches of representations regarding resale restrictions or violations of relevant laws.

13.4 Verification Rights

LuxLoveLouis reserves the right to verify the absence of resale restrictions on consigned items. Items discovered to have resale restrictions may be refused or returned at the consignor’s expense.

13.5 Required Documentation

Consignors must provide documentation substantiating their rights to resell items, including original purchase receipts, warranty information, and other relevant documents.

14. Intellectual Property Rights

14.1 Ownership and Use

LuxLoveLouis retains ownership of all content provided on its platforms, including but not limited to text, graphics, logos, images, software, databases, and design elements. These materials are protected by applicable intellectual property laws.

14.2 Restrictions on Use

Unauthorized use of LuxLoveLouis's intellectual property, including reproduction, distribution, modification, or commercial exploitation without express written permission, is strictly prohibited.

14.3 Limited License

Users are granted a limited, non-exclusive, non-transferable license to access and use LuxLoveLouis's platforms solely for personal, non-commercial purposes.

15. User Content and Submissions

15.1 User Content License

By submitting content (including reviews, comments, images, or videos) to LuxLoveLouis, users grant a perpetual, irrevocable, royalty-free license for LuxLoveLouis to use, reproduce, modify, and display such content across all platforms and media channels.

15.2 User Content Standards

User submissions must comply with applicable laws and not infringe upon third-party rights. Content must be respectful and free from offensive, defamatory, or misleading information.

15.3 Moderation and Removal

LuxLoveLouis reserves the right to moderate, modify, or remove user submissions at its discretion to maintain the integrity and quality of its platforms

LuxLoveLouis® LLC – Comprehensive Terms & Conditions
Effective Date: May 12, 2025
Last Updated: May 12, 2025

16. Limitation of Liability

LuxLoveLouis, its affiliates, employees, officers, directors, and agents shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of, or inability to use, our services or products. This limitation includes but is not limited to damages for loss of profits, data, goodwill, or other intangible losses, even if LuxLoveLouis has been advised of the possibility of such damages.

17. Indemnification

You agree to indemnify, defend, and hold harmless LuxLoveLouis and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, losses, damages, costs, expenses, or fees (including reasonable attorneys’ fees) arising from your violation of these Terms, misuse of our services, or infringement of any intellectual property rights.

18. Electronic Communications and Transactions

18.1 Consent to Electronic Communications

By using LuxLoveLouis’s services, you consent to receive electronic communications from us. These electronic communications may include notices about applicable fees, charges, transactional information, and other information related to your use of our services.

18.2 Electronic Signature

You agree that your electronic signature or consent is legally binding and equivalent to your handwritten signature, confirming your agreement and consent to transactions and documents transmitted electronically.

19. California Users and Residents

LuxLoveLouis adheres to California-specific privacy and consumer protection regulations. California residents have specific rights regarding personal data, including the right to access, delete, or request disclosure of data collected. For additional details, please refer to our Privacy Policy or contact our support team directly.

20. Miscellaneous Provisions

20.1 Severability

If any provision of these Terms is deemed unlawful, void, or unenforceable, such provision shall be severable from the remaining provisions, which will continue to remain valid and enforceable.

20.2 Entire Agreement

These Terms represent the entire agreement between you and LuxLoveLouis, superseding all previous agreements, communications, or understandings regarding the subject matter herein.

20.3 Assignment

LuxLoveLouis may freely assign its rights and obligations under these Terms. You may not assign your rights or obligations under these Terms without LuxLoveLouis's prior written consent.

20.4 No Waiver

LuxLoveLouis's failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be provided in writing by an authorized representative of LuxLoveLouis.

20.5 Force Majeure

LuxLoveLouis shall not be responsible for any delays or failures in performance resulting from circumstances beyond its reasonable control, including, without limitation, natural disasters, pandemics, governmental actions, or disruptions in telecommunications or data networks.

21. Contact Information

For questions, concerns, or further information regarding these Terms, please contact us at:

LuxLoveLouis LLC
PO BOX 80731
Charleston, SC 29416
Email: LuxLoveLouis@gmail.com

22. Acknowledgment and Acceptance

By using LuxLoveLouis’s services, you acknowledge that you have read, understand, and agree to abide by these comprehensive Terms & Conditions. If you do not agree with any provision within these Terms, your sole recourse is to discontinue using LuxLoveLouis’s services immediately.

Thank you for choosing LuxLoveLouis. We look forward to providing exceptional service and quality experiences for all your luxury consignment needs.