LuxLoveLouis Terms and Conditions

Last Updated: May 24, 2024

Notice of Updated Terms and Conditions Effective Date: June 19, 2024

Dear Valued Consignors,

We are writing to inform you that the terms and conditions of our consignment agreement will be updated to include a new clause regarding resale restrictions. These changes will take effect 15 days from the date of this notice.

LuxLoveLouis.com Consignment Agreement: Resale Restrictions Clause Resale Restrictions

  1. Representation and Warranty: The Consignor hereby represents and warrants that the items consigned to LuxLoveLouis.com are free from any resale restrictions imposed by the manufacturer, brand, or any other entity. The Consignor affirms that they possess the full legal right to sell the items without breaching any agreements or violating any applicable laws, including federal, state, and local regulations.
  2. Legal Compliance: The Consignor acknowledges their responsibility to comply with all relevant laws and regulations pertaining to the resale of luxury goods. This includes adherence to intellectual property rights, contract law, and consumer protection laws. The Consignor agrees to comply with the Federal Trade Commission (FTC) guidelines regarding the resale of goods and any other applicable federal regulations.
  3. Indemnification: The Consignor agrees to indemnify, defend, and hold harmless LuxLoveLouis.com, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to any breach of the Consignor’s representations and warranties regarding resale restrictions or any violation of applicable laws, including federal regulations.
  4. Verification Rights: LuxLoveLouis.com reserves the right to verify the absence of resale restrictions on any consigned items. Should any item be found to have resale restrictions, LuxLoveLouis.com reserves the right to refuse acceptance of the item or return the item to the Consignor at the Consignor's expense.
  5. Documentation Requirement: The Consignor agrees to provide all necessary documentation to substantiate their legal right to resell the items. Such documentation may include, but is not limited to, original purchase receipts, warranty information, and any other relevant documents.
  6. Federal Ordinance Compliance: The Consignor agrees to comply with all applicable federal ordinances related to the resale of goods. This includes, but is not limited to, the Lanham Act (15 U.S.C. §§ 1051 et seq.) which governs trademarks and the resale of trademarked goods, and any other relevant federal statutes and regulations.
  7. Jurisdiction and Governing Law: This agreement and the consignment activities shall be governed by and construed in accordance with the laws of the State of South Carolina and applicable federal laws. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the state and federal courts located in South Carolina.
  8. Severability: If any provision of this clause or part thereof is held to be invalid or unenforceable, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
  9. Amendments: LuxLoveLouis.com reserves the right to amend or update this agreement at any time, with notice to the consignor. Any amendments or updates will be posted on the LuxLoveLouis.com website and will take effect immediately for all future consignments.
  10. Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter of this agreement.
  11. Acceptance of Terms: By consigning items with LuxLoveLouis.com, the Consignor acknowledges and agrees to the terms and conditions set forth in this agreement. The Consignor’s continued participation in the consignment program constitutes acceptance of any changes or updates to these terms and conditions.

We appreciate your attention to these updates. If you have any questions or concerns, please do not hesitate to contact us at LuxLoveLouis@gmail.com.

1. Introduction

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and LuxLoveLouis LLC ("LuxLoveLouis", “we,” “us,” or “our”), concerning your access to and use of our website (luxlovelouis.com, the “Website”), our Instagram site (@luxlovelouis, instagram.com/luxlovelouis), any mobile app we may offer or any of our other services (collectively with the Website and the Instagram site, the “Services”). You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Services after the date such revised Terms of Use are posted.

The Services are provided in the United States, and any information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Services. In addition, you may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We may at any time, for any reason, at our discretion, suspend or terminate your use of the Services without notice to you.

2. Definitions

For the purposes of these Terms of Use, the following definitions apply:

  • "Customer": Any person or entity that purchases items through the Services.
  • "Consignor": Any person or entity that consigns items for sale through the Services.
  • "Item": Any luxury handbag, accessory, or other product offered for sale through the Services.
  • "Service": The Website, Instagram site, mobile app, and any other service provided by LuxLoveLouis.

3. Acceptance of Terms

By accessing or using the Services, you agree to be bound by these Terms of Use and our Privacy Policy, incorporated herein by reference. If you do not agree with any part of these terms, you must discontinue use of the Services immediately.

4. Account Registration

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. You may not let anyone else use your account, and must alert us immediately if you discover that anyone has been using your account. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

5. Purchasing Items

5.1 Process for Purchasing Items: Customers can purchase items through our website or Instagram site. The process involves selecting the desired item, adding it to the cart, and completing the checkout process. To purchase on Instagram, customers can direct message us, and we will create an invoice payable either in full or via our 8-week in-house LuxLoveLouis payment plan.

5.2 Payment Methods Accepted: We accept Visa, Mastercard, American Express, Discover. This list is subject to change without notice.

5.3 Shipping and Delivery Policies: We will make reasonable efforts to accurately display the colors, features, specifications, and details of the products available through the Services. However, we do not guarantee that the colors, features, specifications or details of the products will be accurate, complete, reliable, current, or free of other errors; nor do we guarantee the accuracy of your device’s electronic display of the images of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

5.4 Return and Refund Policies: All sales are final, with no cancellations, returns or refunds. Notwithstanding the foregoing, if for some reason we approve a cancellation or return after the order is placed, (i) a 35% restocking fee will apply for each item cancelled or returned; (ii) the item must be returned in the same exact condition as sent; and (iii) you are responsible for shipping the item back to us within 3 - 5 days after the return/cancellation request is approved by us.

6. Consigning Items

6.1 Process for Consigning Items: Consignors can consign items by contacting LuxLoveLouis through the consignment page on our website or by direct message on Instagram. Please provide item descriptions with photos of your items and agree to the consignment terms.

6.2 Consignor's Responsibilities: Consignors must accurately describe the condition of each item and provide detailed descriptions and images.

6.3 Competitive Consignment Rates:

  • High-Value Items (over $500): 25% consignment fee
  • Standard Items (under $500): 30% consignment fee Any additional fees, such as for authentication, cleaning, or repairs, will be disclosed and agreed upon prior to the consignment.

6.4 Handling and Care of Consigned Items: LuxLoveLouis will handle and care for consigned items with the utmost care, storing them in a secure environment until they are sold or returned to the consignor.

7. Authenticity Guarantee

7.1 Statement on Authenticity: LuxLoveLouis guarantees the authenticity of all items sold. We use in-house and Entrupy AI-powered objective decision-making to ensure the authenticity of items. Entrupy’s solutions, focused on authenticity and traceability, are crafted with years of research and are deployed globally. These solutions are highly accurate, financially guaranteed, and more secure and scalable than manual solutions. Entrupy has proven effective and trusted globally, securing over $500 million in customer inventory. LuxLoveLouis is an Entrupy-verified trusted authentication center. Our use of Entrupy technology allows us to provide near-100% accuracy rates and added protection against potential financial losses.

Inclusions such as boxes, dust bags, and other accessories are verified to the best of our ability but are not part of the authenticity guarantee. Entrupy and other third-party authentication services focus on the authenticity of the handbag or luxury item itself and do not authenticate additional inclusions. Therefore, inclusions are not covered by our in-house or third-party authenticity guarantees.

7.2 Handling Claims of Counterfeit Items: If a customer believes an item purchased from LuxLoveLouis is counterfeit, they must contact us immediately. We will investigate the claim and, if verified, provide a full refund and take appropriate action.

8. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use by reference. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

9. Limitation of Liability

IN NO EVENT WILL WE OR OUR OWNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) YEAR PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

10. Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating the arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in CHARLESTON, South Carolina. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state or federal courts located in Charleston, South Carolina, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

11. Amendments to Terms

We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Services after the date such revised Terms of Use are posted.

12. Contact Information

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at: LuxLoveLouis LLC, PO BOX 80731 Charleston SC 29416 United States, or by email at: luxlovelouis@gmail.com.

12. Contact Information

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at: LuxLoveLouis LLC, PO BOX 80731 Charleston SC 29416 United States, or by email at: luxlovelouis@gmail.com.

13. Intellectual Property Rights

Unless otherwise indicated, the Services are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, and other information or content used in or appearing on the Services (collectively, the “Content”), along with all trademarks, service marks, and logos contained therein (the “Marks”), and all copyrights, patents, moral rights, trade secrets, and other intellectual property rights (collectively with the Marks, the “Intellectual Property”) are owned or controlled by us or licensed to us, and are protected by intellectual property laws and unfair competition laws of the United States, international laws, and international conventions. The Content and the Marks are provided on the Services “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Services (including without limitation, the Content and Marks) may be copied, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, modified, derived, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. Notwithstanding the foregoing, provided that you are eligible to use the Services, you are granted a limited license to access and use the Services and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Services, the Content, the Marks, and the Intellectual Property.

14. User Representations

By using the Services, you represent and warrant that: (1) all registration or account information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are at least 18 years old and are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script, or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

15. User Registration

You may be required to register with the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. You may not let anyone else use your account and must alert us immediately if you discover that anyone has been using your account. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

16. Parental Control Provisions

The Services are not intended for use by minors. Nonetheless, pursuant to 47 U.S.C. § 230(d), as amended, we hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at Get Net Wise, www.getnetwise.org.

17. Products

We may make products available for purchase through the Services. We will make reasonable efforts to accurately display the colors, features, specifications, and details of the products available through the Services. However, we do not guarantee that the colors, features, specifications, or details of the products will be accurate, complete, reliable, current, or free of other errors; nor do we guarantee the accuracy of your device’s electronic display of the images of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

18. Purchases and Payment

Payments may be made for products through our Services. A third party may manage and process such payments on our behalf. At present, we accept the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover

This list is subject to change without notice.

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

19. No Cancellation / No Returns / No Refunds

After an order is placed, no cancellations will be accepted – regardless of how the product was purchased or whether it was paid in full or subject to a payment plan.

All sales are final, with no cancellations, returns, or refunds. Notwithstanding the foregoing, if for some reason we approve a cancellation or return after the order is placed, (i) a 35% restocking fee will apply for each item canceled or returned; (ii) the item must be returned in the same exact condition as sent; and (iii) you are responsible for shipping the item back to us within 3 - 5 days after the return/cancellation request is approved by us.

20. LuxLoveLouis LLC Payment Plan Terms and Conditions

Article I: Eligibility and Enrollment

This Payment Plan (“Plan”) is offered by Lux Love Louis LLC, a South Carolina Limited Liability Company (“Company”), to eligible customers for the purchase of luxury handbags and accessories. Enrollment in the Plan constitutes the customer’s acceptance of these Terms and Conditions (“Agreement”).

Article II: Payment Terms

Initial Deposit: A non-refundable initial deposit amounting to thirty-five percent (35%) of the total purchase price is required to participate in the Plan. This deposit secures the selected item and initiates the payment period. Balance Payment: The remaining balance must be paid within eight (8) weeks from the date of the initial deposit (“Payment Period”). A grace period of three (3) additional days (“Grace Period”) is granted post-Payment Period to complete any outstanding payments.

Article III: Payment Schedule and Procedures

Total Payment Period: All payments must be finalized by the end of the Grace Period, which collectively with the Payment Period, constitutes the Total Payment Period for the Plan. Payment Submission: Payments can be made in multiple installments or as a lump sum, provided the total amount due is fully paid by the end of the Total Payment Period.

Article IV: Consequences of Non-Payment

Forfeiture: Failure to pay the total purchase price by the end of the Total Payment Period will result in the forfeiture of the initial deposit and any additional payments made. The item will revert to the Company’s inventory. Refunds: No refunds will be issued for payments made under the Plan, including the initial deposit.

Article V: Ownership and Possession

Title to and possession of the item shall remain with the Company until the total purchase price has been paid in full, including any applicable fees and charges. Upon receipt of full payment, the item will be dispatched or made available for collection by the customer.

Article VI: Cancellations

Cancellation of the Plan by the customer at any time before the expiration of the Total Payment Period will result in the forfeiture of all payments made.

Article VII: Data Protection and Privacy

The Company is committed to protecting the privacy and security of our customers’ information. All personal data collected through the Company’s website is handled in accordance with applicable data protection laws and our privacy policy, available on our website.

Article VIII: Modifications

The Company reserves the right to amend the terms of this Agreement at any time. Any such amendments will be communicated to the customer in writing and shall not affect the terms agreed upon at the time of the initial deposit, except with the customer’s express consent.

Article IX: Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the State of South Carolina. Any disputes arising hereunder shall be adjudicated exclusively in the state and federal courts located in South Carolina.

Article X: Acknowledgment

By paying the initial deposit, the customer acknowledges they have read, understood, and agreed to be bound by the terms of this Agreement.

21. Personal Shopping

Personal shopping requires a $100 deposit. How it works: You pay us the $100 non-refundable deposit (NRD) and tell us what handbag or similar product you want to purchase. Once we find a seller of the product, photos will be sent to you with the price for your approval. After receiving your approval, and after the invoice is paid for the entire purchase, authentication by a third party will be performed before shipping the product to you. The $100 deposit will be subtracted from the cost of the product you purchase. If you decide not to purchase the product after using our shopping services, the $100 deposit will help compensate us for the time invested into the search. If we are unable to find someone to sell us the desired product, then you can use the $100 deposit as a LuxLoveLouis store credit, which must be used within 30 days of notice from us.

22. Shipping and Additional Shipping Insurance Policy

Purchases from LuxLoveLouis are not covered with shipping insurance and we are not responsible for any item lost or damaged in transit by USPS, UPS, or any other carrier. We will, however, register you for the carrier’s shipping insurance at an additional cost if you desire. We recommend additional mailing insurance on all items purchased from us. We are NOT responsible for any items lost or damaged during the shipping process, and will not be responsible for any item after it leaves our store. If an item gets lost during transit, however, we are willing to assist the carrier in searching for the missing item; but we are not responsible for the replacement or refund of your item. By purchasing with us, without additional shipping insurance, you are agreeing that you understand the terms listed in this paragraph. Thank you for shopping at LuxLoveLouis!

23. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  1. Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
  2. Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses;
  3. Use the Services to advertise or offer to sell goods and services, other than through the Services;
  4. Circumvent, disable, or otherwise interfere with the accounts of other users or security-related features of the Services or of LuxLoveLouis (“hacking”), including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein;
  5. Engage in unauthorized framing of or linking to the Services;
  6. Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information such as user passwords;
  7. Make improper use of our support services or submit false reports of abuse or misconduct;
  8. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
  9. Interfere with, disrupt, or create an undue burden on the Services, the other users, or the networks or services connected to the Services;
  10. Attempt to impersonate another user or person or use the username of another user;
  11. Sell or otherwise transfer your account or profile;
  12. Use any information obtained from the Services in order to harass, abuse, defame, or otherwise harm another person;
  13. Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise;
  14. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services;
  15. Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services;
  16. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you;
  17. Delete the copyright notice, trademark notice, or other proprietary rights notice from any Content;
  18. Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code;
  19. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services;
  20. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”);
  21. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorized script or other software;
  22. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
  23. Derive or attempt to derive the source or object code, source files, or structure of the Services or their content by reverse engineering, disassembly, decompilation, or any other means;
  24. Copy, index, crawl, or scrape (or use a device or program that does any of those things) the Services;
  25. Transmit to us or by means of the Services any unauthorized or unsolicited advertising, junk or bulk e-mail, or any other form of unauthorized or unsolicited transmission;
  26. Attempt to circumvent our fee structure;
  27. Use the Services in a manner inconsistent with any applicable laws, regulations, or third-party rights; or
  28. Engage in any other conduct which, in our sole discretion, exceeds the scope of the license granted to you hereunder or which interferes with or affects the Services.

24. Submission by Users

In certain places, the Website or the Services may allow users to submit comments, forum or chat room entries, blog entries, letters, ideas, photos, videos, emails, or other content – either directly to the Website or the Services (including to us through the Website or the Services) or through third-party service providers. While we generally would like to permit you to provide content to or through the Website or other Services, there are certain restrictions on your providing content. They are as follows:

  1. License: By submitting content, you grant us a perpetual, non-exclusive, worldwide, royalty-free, irrevocable, fully and freely assignable and sub-licensable license to any rights you have in the content submitted – including, but not limited to, the rights to use, display, publish, translate, reproduce, distribute, modify, prepare derivative works based upon, and perform publicly your content (or any part thereof) online and offline in any form, media, or technology now known or hereafter devised. You further agree that we and our licensees have the right to use your name and likeness in connection with our publication, display, modification, distribution, or other use of such content. We are free to use any ideas, techniques, inventions, concepts, know-how, or other information that you provide to us (whether directly or through its third-party service providers) for any purpose whatsoever without compensation or remuneration.
  2. Standards: You agree not to submit any content that: (a) infringes on any third-party intellectual property, publicity, privacy, moral (droit moral) or other legal rights; (b) violates any applicable law or regulation; (c) is defamatory, threatening, harassing, obscene, harmful to minors, or child pornographic; (d) is false or misleading; (e) promotes physical or emotional harm in any way; (f) contains any viruses, Trojan horses, worms, or other harmful components (including, but not limited to, computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personal information); (g) is commercial in nature, other than as specifically solicited by this Website; (h) constitutes unsolicited junk or bulk email (“spam”); or (i) is tortious or criminal.
  3. Warranty / Indemnity: You warrant and guarantee that you own or have an appropriate license to all intellectual property, proprietary, privacy, publicity, moral (droit moral) and other rights to any content that you submit. You further agree to defend, indemnify, and hold us harmless against: (a) any and all claims to the rights to content that you provide to us, and (b) any and all claims that someone’s rights were violated by our display or other use of the content that you provide to us.
  4. Monitoring of Content / Removal: You agree that we have no responsibility to monitor, review, edit, remove, or control any content or other information that you or others submit to us and/or the Website and/or the Services. You further agree that we may, in our sole discretion, modify, remove, or refuse to accept any content for any reason. We may also decline to modify or remove content that you submitted, despite your request. In addition, please be aware that we may not be able to modify or remove certain content, including without limitation content that has been distributed to or relied on by third parties.
  5. Release: You agree that you are at least 18 years of age. You agree to release us (including without limitation, for purposes of this section of these Terms of Use, the officers, directors, employees, shareholders, owners, members, affiliates, subsidiaries, successors, assigns, licensors, licensees, third-party contractors, agents, attorneys, and representatives of LuxLoveLouis, LLC) from any and all liability and obligations whatsoever in connection with or arising from our use or non-use of content submitted by you or any third party.
  6. Privacy: Other than as set forth in our Privacy Policy [https://www.luxlovelouis.com/pages/privacy-policy], we may treat any submission and/or communication between you and us as non-confidential and non-proprietary. In particular, emails, comments concerning products, social media postings, or correspondence from you, and similar submissions will not be considered confidential.
  7. No Endorsement / Recommendation: We do not endorse, recommend, or take any responsibility for any content submitted to or through the Services by any advertiser, service provider, vendor, or other third party, even if we display such content.

25. Guidelines for Reviews

We may provide you with areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

26. Third-Party Websites and Content

The Services may contain (or you may be sent via the Services) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites. You agree to hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

27. Management of the Services

We reserve the right, but not the obligation, to (1) monitor the Services for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your submissions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems, and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

28. Suspension or Termination of Your Use

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU SUBMITTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

29. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We do not guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

30. Governing Law

These Terms of Use and your use of the Services are governed by and construed in accordance with the laws of the State of South Carolina applicable to agreements made and to be entirely performed within the State of South Carolina, without regard to its conflict of law principles.

31. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

32. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS, AND/OR (7) FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

33. Limitations of Liability

IN NO EVENT WILL WE OR OUR OWNERS, SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) YEAR PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

34. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, directors, owners, shareholders, agents, attorneys, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act by you toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

35. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we may perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

36. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

37. California Users and Residents

Our Privacy Policy [https://www.luxlovelouis.com/pages/privacy-policy] contains additional provisions for our California users. If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

38. Miscellaneous

These Terms of Use (including the Privacy Policy referenced herein) and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Services. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

39. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, please contact us at: LuxLoveLouis LLC, PO BOX 80731 Charleston SC 29416 United States, or by email at: luxlovelouis@gmail.com.